The company is engaged in deceptive practices, it has randomly added 3 routers to my account …read more.. one of which I was charged for when I closed an account. That account now shows as a 'write off' and can potentially can show on my credit report for failure to return equipment that was never needed, ordered or received. When I was made aware of this situation I was informed that since it has gone to 'write off' status they are unable to correct this. Going to file an FCC complaint, I cant file a Better Business Complaint because tmobile refunded the money to me, however they refuse to fix the issue of the collections referral and showing my account as a 'write off' ...

Had a very simple and easy experience setting up a new phone after mine broke recently. The man who…read morehelped us on evening of 12/21 did a great job and I would recommend this spot to anyone looking for quick and easy service. Thanks!

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.

Chris is amazing helps me all the time. Great service and good prices! I have been coming here for…read moreyears. I recommend this establishment!!!

the owner is an a+ guy= good attitude, helpful, and smart…read morehe educated me about phones and cords and cell providers he is a little hard to find: on cedar between richie chans chinese and fresh n meaty across from cvs cedar/lee parking lot is 1 block west

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

Plans are among the lowest around! Phone selection is getting better. Service is meh.read more

2hrs on the phone trying to pay a bill 7yrs as a cx they switched carriers for payments and cx…read moreservices with no notice. Bill paid at 430pm its now 830 pm still no servicethese idiots say give it 24hrs wtf..of courseI'm not ...and I'm switched..the new service suks and swallows if your thinking of boost RUN!!

The guys that work here are awesome, really friendly, and they have a pretty good selection of just…read moreabout everything with decent prices

I have never left a review on anything in my life, but I left here taken advantage of. I bought a…read morePlaystation 4, and purchased a warranty. The Playstation was defective in many ways. This sucks in the first place because I live 30 minutes away and now have to spend another hour in the car, but because of what was offered I decided it was worth it. I called in and the person I spoke with said they'd swap it out for a Playstation that is a level above the one I purchased for $10-$20 more.. The reason for this is that they thought they were out of the level of Playstation I bought. when I arrived the manager reneged on the offer, and said I'd have to pay the full difference for the better Playstation. They found they did have one left that was the same as mine. FINE. That is okay. Reneging is not okay as a business, but giving me the same thing if you have it is okay. However the manager said I needed to pay again for the warranty on the new one.. THIS IS A PAWN SHOP. Things are negotiable. It would have been nothing for her to take off the amount of the warranty and allow me to leave with an okay experience.. Instead she wanted to suck every dollar she could out of me. After spending 2 hours in the car dealing with this, and being sold a bad system.. You just can't do a single thing for me? I would have never drove all the way back there had I known I'd be spending more money on the exact same thing. My girlfriend is moving in 2 weeks and needs a new tv. I was planning on buying it from this place, but that is not happening now. Just really bad business, and I could see this is the type of place to get you for everything they can. Not concerned with repeat business.

Ordered washer and dryer. Delivered on a Saturday and the guys were absolutely awesome. They were…read morequick and very polite. Always a pleasure doing business with then and they are on top of things!

Incredible customer service, was really fast to respond and very helpful, even last minute during…read morethe busy holiday season!