Rude Sketchy Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here. read more

I received zero help over the phone so I decided to go into the store and left even more frustrated

An awful experience could have been related to my race, which is sad. I made an online appointment. I got there 10 minutes early. I waited quietly for 45 minutes, watching the 5 employees joke and laugh as walk-ins went ahead of me. Neither the walk-ins nor the employees were the same race as me. Shockingly poor ownership and management. read more

Wish I could rate zero but at least the person who greeted me was friendly. The person he sent to me however, was dismissive, rude and unwilling to communicate. Total a$$hole. Merely gave a "can't help you today" and immediately walked over to the next customer with a 180 degree different attitude Made me felt unwelcomed there and invalidated. Wish I got his name so I could let others know to avoid him and this store in the future. read more

Cody, the manager, after being no help proceeded to laugh about me to his employees, in the front of the store in-front of a store full of customers. Not sure who made him a manager, but they should rethink it. Absolutely so rude, unprofessional and disrespectful. read more

I went on a Monday around lunch to upgrade my phone. It was oddly busy and staff even said it was odd for a Monday as well. I had to wait about 45 mins since there were 2 people ahead of me. They were staffed well with 3 people, & Ebony helped me out this day. Parking is right beside the building in a small parking lot. No issues at all. They did have some boomer couple come in and yell at the other employee, something regarding their phone bill lol read more

Awful customer service, especially Brent. Unhelpful, no knowledge of the product, slow, rude, no respect for anyone's time. Go anywhere but here. read more

I almost didn't go to this store because of the ratings but so glad I did. Thaddeus was AMAZING and so patient while we got my new phone set up. Every customer I saw that came in was helped right away by a very professional staff. Don't let prior performance scare you off! read more

Went in on 2/25/2024 at 11:05am and the gentleman that pretended to help me was very dismissive and unhelpful.

Had a very unpleasant experience with Damon (please forgive me if I got the name incorrect) I came here on Wednesday to purchase a new iPhone 13 but was unsuccessful. Everything started off good but I should've known something was wrong when Damon tried to start the account under the wrong person. Unfortunately he ended up doing a couple things wrong and I was unable to purchase the iPhone at this location, he quickly caught an attitude when I asked him questions and said regardless I just have to wait to get the phone and for me to call a number in the morning. I knew this was wrong so I went to a different location and I was able to purchase a new iPhone 13 in less than 20 minutes. I wish the sales associate was more knowledgeable of what he was doing to save me the time and troubles of going to a different location. read more

Don't buy here! They refused to provide my completed online pickup order and insisted that I make new transaction through them (most likely so they get compensation). Horrible customer service! read more

This place is a joke. I call about getting replacement phone and asking about process to get new phone with insurance. They tell me to come in to swap exact phone and most to pay would be taxes. Go in with appointment, wait 30 minutes for them to tell me that's not the process and laugh as I ask if there is anything they can help me with, as this is my first time. Couldn't believe it. read more

Didn't want to believe my friends and reviews but wow, I went in with hopes for good service but the one assisted me, Conrad, was very rude and belittling. I still don't understand what his issue was but he wouldn't help me or give me a real answer as to why I was having problems with activating new phone. read more

If you would like a in person experience on horrible customer service and the worst sales skills ever look no further than stopping by this location with mind blowing "how not to do it" experience! read more

I don't like going to Verizon stores and with the pandemic; going out right now is uneasy for a lot of us. This store was the best experience I've ever had with a Verizon store. If you are honest and upfront about your issue, whether its with your plan or a device - they do their absolute best to help you. If you live in the Charlotte area, do not waste your time at any other store - this is the one you want to go to with any issues you may have. I would recommend going early in the morning when no one is there- as it is a physically small store but other than that - I recommend this Verizon store if you are a customer or looking to make a Verizon purchase. read more

I've been into this store twice for assistance. Both times the employees are young individuals that do not greet customers, introduce themselves, and default to the answer of "you'll have to do that online". This is on top of the dismissive demeanor that the "helping" employee uses to address your problem. We wanted to transfer a phone over to my brother but he wasn't able to since he was not the account manager. Verizon employee Kenny walked to the back abruptly -- no friendly conversation, no explanation. My brother waited there for me (the account manager) to show up. Now why would Kenny require a personal appearance from an account manager? Why couldn't he do this over the phone? I know for a fact that I could've verified my ID over a 5 minute phone call. Once I arrived, Kenny had to be called out of the back room by another employee. He made no eye contact. I was clearly on the phone and he proceeds to ask me for my ID. He could've waited a minute. I ask that my brother be made an account manager to which he answers in a condescending tone "You're not the account owner". I didn't realize account owner and managers were different, and responded "yes I am". He scoffs and chuckled and said "No you are not. They are not the same". With a little more care to his job, he could've empathized with my misunderstanding and offered a response in kindness. Whomever manages this store, I recommend a re-training on customer service looks like. read more

Don't waste your time with this location. They BS you and don't get anything done. HORRIBLE service !!!

Was having problems with purchasing a phone after canceling an in store pick-up at a different location. I was getting nowhere with Verizon tech support and the manager Ayanah at this store got it done!!! Thank you so much! You are awesome!!! read more

I visited this store on Friday night. It was rainy and cold and I was thinking it was going to be a dreadful experience based on past purchases at other cellular stores. But my iPhone was no longer working due to a known Apple iPhone 7 issue with the cellular modem so there was no choice but to suck it up and go or wait until Saturday morning when they could be even busier. I was pleasantly surprised with being greeted right away and how quickly Eboni had me set up and on my way home. I was in and out within 15 minutes! Eboni was friendly, and super knowledgeable. I highly recommend this VZW location and will be returning to this store for any needs in the future. read more

I thought Verizon was supposed to have good coverage. Something has changed in the Lake Wylie area now as all local Verizon customers in our neighborhood are suddenly experiencing problems. Call drops, calls won't go through, etc. Calling there customer service help lines seems to be doing nothing except provide some ticket number: Free Verizon Msg: Your issue regarding poor service connection has been reported ref # NRB000010075975 We are all stuck. Help!!!! read more

Awesome store. Everyone here is amazing. Easiest VZW experience I've had. I recommend this store to anyone looking to make a Verizon purchase. read more

I've been to this store twice and they are extremely helpful. Instead of trying to get you to buy the most expensive items or add extra stuff, they worked with me within my budget and were very informative. Last time I was there, I worked with Nick who exceeded my expectations as I usually dread walking into Verizon stores. He showed me all my options, explained everything and even gave me alternative options to the issue I was having with my phone. read more

I had a general question about my data plan and phone settings. I'm not the most proficient in tech related issues. They were friendly and very helpful. read more