This is the worst internet since we have ever paid for! There is a fairly large percentage of time…read morewe have interruptions or no service, several service calls and we still have no fix! I think it is time for a change!

A tree hit the Duke Energy poles Saturday night. Sunday morning they had it fixed. Our internet…read morewent out along with all other providers. We called AT&T and explained the situation and they made us turn our box on and off even though the line was laying on the ground 3 houses down in the middle of the street. All other providers went out that morning when they were called. We still have no internet and have to wait for a technician to come to our house like we're are so dumb and don't know how to unplug the box and plug it back in.

My wife has been having trouble with her new IPhone for a week now. I looked at it, but I don't…read morespeak "fruit" and other than "turn it off and on again," I had no advice. "Let's go see an expert," I said. We headed to the nearest AT&T Store. When we arrived, there was only the one person on duty and she had a customer who was definitely not understanding. That took about 15 minutes to solve. By that time, the other dude had come back from break and we were served. It took him all of two minutes to not only diagnose the problem but he fixed it. She hadn't properly activated her phone. Oops. All set now and this is so much easier and I'm glad we didn't try to get in line at the Apple Store to see a Genius. We got what we needed here and I've pleased. [Review 17172 overall - 3274 in North Carolina - 689 of 2022.]

Thomas was and have been absolutely great! He helped us with our carrier switch and have been able…read moreto answer any of our following questions. He is very professional and entertaining and he made sure before we left that day we thoroughly understand what was being done. If and when you stop by this location know you'll be handled well by the staff and even better by Thomas. Great customer from you all and thank you so much!!

After an attempted hack my Samsung Galaxy phone was sending texts sporadically. I was receiving…read moretexts but for the most part they weren't getting mine. This was very frustrating and I had to visit my local T mobile store several times. Markus helped me each time. He is patient, knowledgeable and professional. We don't realize how much we need all our features until one isn't working. He deleted unnecessary applications and double email until recipients were receiving my texts. Problem solved right? Due to the attempted hack my phone was again not sending my messages but I was receiving there's. Time for another phone! Markus checked, I was eligible for a warranty exchange! I am soooo grateful to this patient, knowledgeable T mobile employee. He is an asset to T mobile! He saw how frustrated I was and went above and beyond to help me. Don't hesitate to ask for Markus when visiting the South Blvd store. You'll be so glad you did! Some employees like Markus really do care! #Satisfied customer

We came in to get a prepaid card. A young lady started assisting us, but it was clear she didn't…read moreknow how to complete the process. Another employee was helping other customers and tried to guide her, but she began using her phone and stopped assisting us. Despite his reminder, she still did not complete the application, and after 45 minutes we had to leave. No one apologized or attempted to fix the situation. Very disappointing customer service. We were there on Monday, November 25th around 6 PM so management can identify who was scheduled.

I speak with what I experienced. I had been to T-Mobile…read morestores for a few times to investigate about their plans. The one I knew was on South Blvd, I believed either they didn't want my business or they didn't have a better plan and deal for me. I was with AT&T since ex-Cingular in 2001. A loyal and big account customer for a reliable reception though bad service (occassionaly met great service that I followed their staff from store to store). I paid AT&T a lot for their service? Now, with others' suggestion, I looked into T-Mobile again. I first went to one store on Tyvola near Costco. First time, just a few minutes after they closed at 7:00 pm. I went back the next day and ran into a lady Laura and the other staff Jason. They were very nice especially Laura who gave me information about the price and plan. Needless to say, their customer service kept me there to think of switching. Besides the price, I need to consider most is the reception. (My sister switched from AT&T awhile ago but children at colleges had reception problem, she had to carry everything back to T-Mobile to return them, lots of pain) So I said, I really needed to check out the reception at my house. Laura would transfer to Wilkinson the next day. Seeing her sincere attitude to help, I went to Wilkinson the next day. One of the staff Nicole said she would find out a way for me to try to check if my house has good reception. Other places that I need to use in CA should be fine. Nicole called me back in the evening to let me know I might get help from customer service. (No, the 800 customer service could not help) Yesterday 11/23/2015, I went to the store again, with all their help, I am trying out their service. At this moment, I have been been a confirmed customer yet. Because the reception from my house comparasively slower on T-Mobile than AT&T even with the same 4G or LTE shown on both phone screen, But I really want to share with my friends here. What I like about T-Mobile here : 1. No contract. Why do customers have to switch carrier if the price is right, reception is perfect and customer service is great? A contract is only to threaten people who don't fully understand business. 2. So far, the price and plan look good when comparing with other carriers. 3. They had this no interest payment plan for customers to enjoy higher quality phones. Just beware then there is some other requirement that you need to know first. 4. Those are my phones, we give business to the carrier and not at the mercy of their hands to let me use my phone. I strongly recommend you to check them out at this particular store. As for anything afterwards, I can't tell you now. If T-Mobile doesn't have good reception at this area, too bad for them. T-Mobile needs to improve the reception in this area as more and more people from North East move down here. They have good sales persons but can't sell anything they don't have. Thanks Nicole and Laura.

Was a US Cellular; T Mobile took over. Service has gone from great to zero. I starting calling…read morein January because service would go from 5G to "no network" available. On June 20, 2026, they officially took over and my phone now says T Mobile and since than every night at 6 pm - 8 pm, I have no mobile data, can't make calls, send text, nothing. I'm back to when cell phones first came out and you would wander around hoping to get bars. Do not recommend them. Looking for a different service.

My reception is terrible! I'm only staying with T Mobile for now because I'm on a contract…read more The wait is unreasonably long each time I come in. I know that I'll be there for at least an hour. Today, May, 28, 2025, I stopped in because my Do Not Disturb wasn't shutting off. I waited 25 minutes (only one employee, David). Then I worked with David for 10 minutes. The store filled up with 5 other people in line. I was then told that I needed to wait at least 15 minutes (I'm waiting now) for a manager to come assist. Shame on T Mobile for not having appropriate staff!! I did confirm with David that he was the only one working at this time. He had a good attitude and said, "That's the way the world is now." I told him that he had a positive attitude and should not be expected to service a store full of people.

This store didn't deserve my 1 star rating Bc they're all unprofessional and shows no customer…read moreservice etiquette. I had a horrible experience there yesterday with Thomas he was a complete mess had so much attitude ( if attitude was a person) . However, he just did what he wanted on my account like it was his account. He was so argumentative and NEVER went over the promotion and after all had the NERVE to walk away and left my account sitting there. That's when Dan the store manager went to back to talk to him . I was trying to bring my 8 lines and business account over from AT&T to T-Mobile but that wasn't the case. I left the store and sorry they missEd out on that busineas. DONT GO THERE THEY DONT GREET YOU AND YOURE INVISIBLE RGE MOMENT YOU WALK INTHE STORE!!!!

"Excellent customer service at T-Mobile. The bilingual representative who assisted me was extremely…read morehelpful, attentive, and professional. She went above and beyond to make sure everything was handled correctly and explained clearly. The whole experience felt easy and stress-free because of her." Thank you ALEJANDRA!

Just so you know - I will be LEAVING TMobile asap. I was LIED to about my iPhone 11 being broken…read moresince my voicemail wouldn't work and needed up with an iPhone 13 that I DIDNT want to spend money on only to find out that my iPhone 11 was NOT broken - as the voicemail did not work on the iPhone 13 and I had to call tech support and they fixed the issue. I called the store and asked for my iPhone 11 back and to bring the iPhone 13 and all the crap I had to buy for it and the manager refused. Fine. You may have gotten me to spend money on a new phone I did NOT need or want but you will lose my business and both my sons business and I will NEVER refer you to anyone ever.

Service is horrible. While waiting for 11 minutes the second cashier was still not available (she…read morewent to lunch) and the lady that was there was talking to a customer she finished helping and did not try to move faster. I can say this poor service is normal since it is not the first time. I pray for improvement but no change yet. Very disappointing. I'm trying hard to get another phone service.

Walked in trying to get 2 Galaxy 10+ and Sales Rep. was more concern on what I can afford. If Im…read moreasking for a 10+ obviously is because I can pay for. Also lied about him not having 10+ and others stores being out because of fathers day. Called the other store @Pavillion 22 and they said they had one of each color. Walked out the store very disappointed not getting what I wanted but what they thought was cheaper for me. Dont worry about my money, worry about what I want. A.J and his friend did a very bad job. Very disappointed. Felt robbed. unacceptable customer service. They worry more about there commission than there customers.

After my troubles with AT&T Wireless and Apple with my iPhone, I decided that I wasn't going to be…read moregiving them any of my business ever again. Since I need a travel-capable phone, T-Mobile was the next best choice - their network is GSM/GPRS, a standard that works in more countries than Sprint or Verizon on CDMA. Located in the shopping plaza with Costco, I popped in and asked the associates working there what was the best phone they had. He showed me his own phone - the HTC Sensation. It was a little expensive, but in my budget considering that I hadn't bought a phone in over two years. Very efficient and helpful and knowledgeable, they were able to get me up and running quickly and with a minimum of fuss. Hooray, I have a new phone and AT&T can kiss my battery.

Clearly the guy working at the desk with the streaks of gray hair doesn't want to work here, walked…read moreinto store and immediately walked out. His attitude was disgusting when I walked in the door, it was almost as if he was annoyed they were getting a customer.