I have purchased two laptops from Horizon and both times I have walked into Horizons , I have been…read moregreeted by either the owner or a staff member promptly. They explain every part of the laptop enduring you understand. They also take the time to show you the difference between laptops you are interested in purchasing. They offer a great 2 year warranty at an incredible price!! They stand behind their products 100%! I will only purchase my computer and laptop needs from Horizon! Great customer service and always a great price!! Sabrina

Rude hot headed management. overcharges for repairs. repair took forever and never received any…read moreupdates. had to keep calling and kept getting the run around.

Horrible experience. We spent over $3,000 on items scheduled for delivery, only to have the…read moredelivery canceled an hour before arrival. They rescheduled, canceled again, rescheduled again, and then canceled for a third time. We finally canceled the order completely and went to Sam's Club instead, where we got the TV for nearly half the price and received 10x better service. Worst company experience we've had.

1 Star - Extremely Unprofessional Installation Experience…read more We went to Best Buy (Concord Mills NC) ahead of time to show the team the exact equipment we wanted installed in our vehicle so we could ensure we had everything we needed and verify the installation cost before scheduling an appointment. When we arrived for our installation appointment, the installer immediately started listing new charges that had never been discussed. When we questioned this, he offered no help and simply said, "I'm not the manager." I then asked to speak with the manager. The manager came over, reviewed the situation, and agreed to meet us halfway on the unexpected charges, so we agreed to proceed with the installation. After having our vehicle for almost two hours, the installer called and said he was stopping the installation due to "liability" concerns with our radio. He claimed the radio was staying on even though there was no power to it and said all he did was disconnect the battery and nothing else. Yet there was a mysterious cut red wire sticking out from behind the radio now. However, when we inspected the vehicle, several things were clearly changed or disconnected (he removed the entire passenger seat, the previous amp, the previous sun, and who knows what else we couldn't see. Despite this, the installer attempted to have me sign paperwork stating that he had done nothing to the vehicle. I refused and asked him to accurately document the work that had actually been performed, including removing the seat and removing the amplifier, etc. To make matters worse, this vehicle belongs to my 16-year-old son. His system was working before this appointment, and now it has multiple issues that were not present previously, including non functioning steering wheel controls, this mysterious red wire, and a sparking amp that he had to remove from the vehicle for safety reasons. We now have to take the vehicle to another company and pay them to repair the problems and install the new amplifier and subwoofer. This was one of the most unprofessional service experiences I have ever encountered. The lack of transparency, accountability, and basic customer service was extremely disappointing. I would strongly recommend avoiding this location for installation services.

Jessie was awesome, knowledgeable and has the best customer service I've seen in years. Got my…read moreissues on both laptops resolved quickly and very efficiently. I am very pleased.

I had an external 1 TB hard drive stop working and took it to Firefold. They diagnosed the problem…read moreas a bad controller in the casing and replaced the controller/casing for much less than I had expected. I was operational in less than 6 hours. They are now my GoTo computer service company!

They have taken care of our computer repairs for years. Reasonable price and a great staff and…read morevery knowledgeable.

They do a great job at reasonable prices. Friendly and listens to your needs and concerns. I…read morerecommend them for your needs.

Called this morning at 950am and left a message. Called back at 1005 and spoke to someone…read more Explained my issue, phone type, broken screen, and asked if I could get in there today. He said if I could get there early he'd get me taken care of. I said I could be there in 30-45 mins. Great! I need a phone! When I get there I get the whole " so unfortunately.... Bullshit." You couldn't have called me to let me know before I drove 40 miles to get here? What a bunch of unprofessional and inconsiderate people here. I would not recommend this location.

I came in for a charging port cleaning because I suspected there was debris causing charging…read moreissues. They completed the service in about 10 minutes. Unfortunately my phone still seemed to have trouble charging afterward (probably a deeper issue than just being dirty), so they didn't charge me for the cleaning. Great customer service!

Completely unprofessional. I left my Samsung Odyssey G5 gaming monitor with the owner, Tyler, on…read moreJanuary 24th to fix the jog button. The last time he gave me any kind of update was February 25th; since then, it has been total radio silence. Multiple attempts to get in touch have gone completely unanswered. Taking months and ghosting a customer over a menu button repair is ridiculous. At this point, he is just holding my property hostage--and to be clear, it is still my property. It has not been sold, abandoned, or surrendered. Tyler, check your messages and give me my monitor back. Avoid this shop.

Tyler is a professional at his best. He responded to my computer needs the same day I contacted…read morehim. I run a business and he understood my need to get back up and running. He took care of my issue promptly and I was up and running the same day. I expressed concerns when I go out of town I was unable to take my computer on a plane, he suggested getting a laptop, I never even thought of that. I now have a new laptop with all my needed data. Thanks to Tyler. His pricing was by far better than any other computer service in the area.

This my go to spot for all my FFL orders. Been doing business with Robert since moving to Concord…read morearea. Convenience and ease. I highly recommend Will continue do future business with

Consistently good service. I have been here several times for tactical gear and FFL purchases…read more Really appraciate the attention the owner Robert gives. The shop is a unique concept - repairing and protecting your compter equipment, and preparing your home for emergencies.

I found this gem almost by mistake when I wandered in to ask a question about a problem with my…read morecomputer which happened to be in my car cause I'd just moved to Concord from Connecticut. The tech was very knowledgeable and helped me right there on the spot for an unbelievably reasonable price! Now I've lived her for over five years and still I only go o FireFold! They are very friendly and chill. I love all their personalities. They even answer my silly questions with respectful responses. I hunted them down when they moved and I didn't see them at previous location. I'm relieved I found them on Poplar Tent near Harris. Great service. Fast turnaround. No gimmicky fast talk trying to sell me something I don't need!

Firefold is hands-down the best place in the Charlotte area for all of your networking needs…read more Everything that I have purchased here has been top quality and the customer service is outstanding. Jennifer was very helpful. She was knowledgeable about the inventory and was a pleasure to deal with! I have been ordering materials for side projects for a few years now, and it is safe to say that they have EARNED a customer for life.

Great guy, clean service, fast transactions, no complaints…read more When we met the guy was friendly and professional

I gave Gary a high end MacBook I needed help with (after one positive experience with another…read moredevice). He suggested an expensive repair and I declined him doing the job. He said he would bring the machine back and now we're going on 11 months of not getting my machine returned. He promised to return it many times and since then it's just been excuses and now no response at all. When he started, the laptop was worth at least $1,000. Now, who knows.