Needed a new mouse ASAP after mine died while I was working, so I ordered online for same-day pickup at the Best Buy location. Smooth process from start to finish. Walked in, was greeted immediately, and there was nobody at pickup. The associate came over in less than a minute, my order was already ready, and I was in and out in under 10 minutes. That's how pickup should work. I was also looking into a magnetic phone clip, and the associate pointed me right in the right direction without being pushy. The mouse was reasonably priced, the store was clean, and the customer service was solid. Definitely recommend this location, especially if you already know what you want -- order online and just go pick it up. Quick, easy, no hassle. read more

I am a looooong time Best Buy customer. They have been my go-to local electronics store for many years. The inventory changes over the years haven't been the most fantastic thing but I feel like they have been a necessary adjustment in an attempt to survive the brick-and-mortar challenges of an online retail world. That said, this is a note on my experience over 4 visits to the Rivergate location in 6 months of living in the Steele Creek area. The product selection at this location is reasonably good and the store is kept neat and clean. In my visits, I have seen very few other customers at the store, so I am concerned about the long-term survival of the store. I don't know how long it has been at this location, but I've seen similar degradation of customer quantity at other locations that were historically booming so it seems more widely symptomatic than a given location. The employee engagement and customer service at the Rivergate location has been fantastic thus far. I've needed help finding particular products in the store, had to process a return, and made a purchase with delivery and installation. In all cases, I was met with friendly encounters with positive outcomes. As far as Best Buy goes, I really have nothing negative to say about this location other than I'd like to see a wider product selection. That said, I again recognize the difficulty in making that so. read more

I pre-ordered the switch 2 there and then went to get it at midnight. I love that they had a midnight release and that they handled it really well, and the employees have always been really helpful whenever I've gone in. read more

Delivered set up and removed old TV. Great customer service. Very helpful seamless exchange.

The security guard working judged my girlfriend based off her race, hispanic. While we did not catch his name, he was an African American man and mumbled under his breath as we left, "Looks like she is stealing something in her pocket" throughout the time we were in the store he would stare at her whilst me, a white man, and many other shoppers were present in the store.. It is weird for him just stare at her instead anyone else. We barely spent time in the store and for him to say that loudly near us was at the very least rude and unwelcoming. Best buy, don't hire bigots. read more

They are Always courteous and willing to help... and they have very knowledgeable people

Mr. Matty was amazing! He was very HELPFUL and also PASSIONATE about his job! Prices are way better than the other office store next door

C'mon Best Buy. The remodel is nice but the customer service has become real bad and they never have anything in stock. I tried to ask an employee in the cellular department a quick question and she put her finger up to me like I was a DAMN kid, as if to stay shut up until I address you. I had to laugh and walk away IMMEDIATELY! I ending up leaving the store shaking my head and without the item I came into the store to purchase. Often when I come into this location (POST REMODEL) it has been unfortunately a negative experience. This used to be my go to Best Buy. read more

Best Buy Charlotte - Rivergate - Best Buy charges .10 cent for bags now. - Computers Near Me - Charlotte, North Carolina

I wanted to share with you an experience I encountered at the Best Buy Rivergate store less than 30 minutes ago, my reason for visiting today was for a cell phone screen saver replacement. This is something I've done before replacing a screen saver that was cracked or damaged, regrettably my husband removed it so I could not get a store replacement because I didn't have it with me. Unbeknownst to me no screen saver in hand be it broken, cracked or otherwise no replacement, so I kindly asked for a manager. I introduced myself, explained my situation and without one shred of empathy his response was "no", I asked well do you have any other options you can share with me, his reply again "no". Now imagine my thinking as a loyal consumer of this location for the last 7 years, there's probably 2 customers in this entire store and the only manager on duty who's job is partly to provide good experiences for the customer did nothing to make that happen, his expression was blank and uncaring. This manager lacked empathy, humility and care for the consumers whom in part contribute to making that store a successful business in Rivergate. In my opinion, Paden fell short of providing me with an experience that would have warmed my heart but instead left an experience that soured my stomach. Respectfully, Deb S. read more

Worst Best Buy experience ever!! I pre-ordered 2 PlayStation 5 remote controllers about and hour apart the night before ( couldn't decide if I wanted to drop $200+ in dual sense edge). I got an alert one was ready so I went in the next afternoon to get both thinking there was some mixup and both would be ready. They weren't!! I was told it would take a little longer bc they were purchased with a credit card (a Best Buy card ) which made absolutely no sense. While waiting I saw a Tv I had been waiting to go on sale finally did and I was ready to go. An 83" Sony OLED $5k tv. Countless employees just walked past me in the TV section and I finally just went to customer service. The young woman who helped me was friendly but not much help. She told me I could order it and get it within 7 days bc no one in the area had it in stock. I sat down still waiting on my second PS5 controller and low and behold I find the TV in stock 45 miles away. I place the order on my phone and within minutes I get an alert my TV is ready for pickup. While STILL waiting for a simple PS5 controller, mind you there are 20 or so employees just pacing the store aimlessly. Maybe they didn't take me seriously bc I'm a black man with long hair and wasn't wearing professional clothing but I assure you my money is as good as anyone else's. It felt very upsetting to have countless employees just walk past as I stood in the TV section looking at the wall and no one even asked if I needed help. A few older couples came in an employees asked them multiple times if they needed assistance. Do waist your time or money here. You can't judge a book by its cover but I was definitely judged. Finally got both controllers though and just walked out with my head held high and a smile. I buy $10-20k worth of gadgets a year from drones to TV's, Games, and Computers for my wife kids and I but never again from this Best Buy location and I'm really rethinking Best Buy overall read more

Best Buy Charlotte - Rivergate - Computers Near Me - Charlotte, North Carolina

Jennifer Dieckhoff @bestbuy is the GM and is intellectually dishonest at best. Supposedly, I'm a "valued" customer yet a $35 restocking fee just (1) won't be returned. Please note: this is a choice and when asked, "it's fine if you can't refund the fee - as a GM is there something that stops you from putting the amount on a gift card?" Again, I can understanding of systems. Guess what folks - Jennifer got my respect when she said, "She can't." Now, how is she dishonest? She can do this. She is just choosing not to. I respect it because I asked and got an answer. It's not the resolution that I want & I'm not done but she clearly understood everything I asked for clarity: You're willing to end a loyal BBY ELITE customer's relationship that carries and uses the BBY cc for $35? That says I'm not valued. She said she hates to hear that as I am valued. = = = = ------ That's the dishonest part. We ended with my thanks again, all her notes on whom has said and done what since my many trips into her store and a clear understanding...my money nor time is valued here so I will not see that $35 returned. I heard her and clarified, we are both of age to understand her words and actions don't align so clearly she has found on value in me as a customer. With that, I'm returning all the other items - in my home - that's within the 30 day return, TOMORROW. P.S. Please know that I emailed 3x about this and the 1st went unanswered the 2nd was a resend and I got a bounce back saying she was out then Larry Fuller responded on her behalf. I'll attach a pic so NC'ers will know just return to SC and you'll get all your money back. GA go to AL for the same. It's the fine print. I replied to Larry and he didn't respond so I forwarded things on to Jennifer hoping she had returned from leave. She did. I gave at least 1 week if I didn't hear back so folks could have time to respond. read more

Best Buy Charlotte - Rivergate - Here is the policy on what states are EXEMPT from restocking fees. #ThankMEL8r Border states - Computers Near Me - Charlotte, North Carolina

Went in looking for new appliances. We were serviced my Romeo. This kid is awesome in customer service. He gave us exceptional service. We ended up doing a bundle deal. Left out with 4 new appliances and a 70in TV for a great price. Ask for Romeo. He's the best! read more

Best Buy Charlotte - Rivergate - Romeo is the GOAT of customer service! - Computers Near Me - Charlotte, North Carolina

Came here on a Saturday afternoon looking for a desktop computer. I was ready to plunk down 2000 on a computer. Bare shelves everywhere I turned. I flagged down a guy who seemed to work there. Amidst his distractions his unwillingness to help was more than obvious. Most unhelpful staff. I am baffled how this chain even stays open. They will soon go the ways of Circuit City, and not soon enough. read more

Normally I'm OK with Best Buy but today they definitely lost my business indefinitely. Made an appointment today 8/4 at 10:40 am to bring in my laptop to see why the new battery's not working properly and this is what I got: BB: We don't work on battery's Me: You don't need to work on it, I already installed it and the lap top knows it's there, it's just not recharging it properly BB: We don't work on 3rd party batteries Me: (a little in disbelief how eager this guy is to lose my business not only for Geek Squad but as a reflection of Best Buy), actually it's not a 3rd party battery I ordered it from Dell. BB: Well it'll be $150 minimum and we can't responsible for your battery Me: I'm sorry, what am I paying you for again? BB: I'm just making you aware we're not .... Me: I heard you the first time, when will it be ready? BB: No sooner than 3 days Me: Your site says 48 hours, I'm leaving the city in 3 days that's why I brought it here, (I also bought it at BB originally). Just go for it and if it's not ready before I need to leave I'll come back and get it. BB: That would be a problem if it's opened up and not ready yet, on the 3rd day Me: I'll just take it and leave. Bear in mind, the store was empty, deserted, the Geek Squad line was empty, nothing was going on. I would say this to Best Buy corporate, because your other employees were actually very pleasant and I came there to spend money, anytime you ever find someone so unhelpful with such a poor attitude remind yourself that we the people vote with our $'s and mine for one will not be spent in your store ever again. Best wishes Best Buy read more

This is not a large location. It has small selection of many items without a lot of associates. I will say the ones I did talk to were helpful though. read more

There are some things I'm capable of doing and some things that it's worth hiring a professional. Today's task was hooking up an "aux in" to the radio in my daughter's car. The first attempt was unsuccessful and rather than continue fiddling with it, I brought it to the folks at the Geek Squad to do. Sam took a quick look at it and tried, but was also unsuccessful. His suggestion was to simply replace the radio and he brought us over to the display of car stereo systems. For $90 plus a few parts plus some labor, he was able to install it and good Lord, it's amazing. Very professional, very quick and not terribly expensive. I'm glad I hired a professional! I have NO complaints. Well done, Sam. Well done. read more

Worst Best Buy around. Me and my bf had came to Best Buy at 6:30, knowing they closed at 7:00. Walked in, no one was around to help. Luckily one guy was walking towards geek squad area, & had to stop him to ask for help. Waited at the geek squad area until the one geek squad staff was done, saw him walk to the cashier to help another couple out when he saw us sat and wait for him to be done. Didn't bother asking us what we needed help with. &, when I saw him at the register. He told me he will get it started but we're closed. I know y'all closed at 7, that's why we came at 6:30, but waited for him to be done w the previous customer. Y'all have 5 people in the front, not doing shit, so why is he checking out someone else when we waited patiently for him to help us and it was 6:54 when he was done. I hate to say that they were prejudice; but all we needed was a factory reset on a laptop and Geek Squad along with the rest of the Best Buy staff needs to do better with attending to customers in a productive and non sarcastic manner. read more

Geek squad member Shawn wolford was outstanding. Spent a lot of time with me two days in a row solving my problem with my I pad. I recommend him highly. No other experience with store . On a negative note the store is definitely in noncompliance with ADA rules for handicapped individuals. No handicap parking. No easy access to store with level access. read more

Such a lifesaver! One of the GeekSquad employees (Melissa I think? I didn't catch the name, curly hair, glasses and switch earrings) was SO helpful and kind. Helped me find what I needed, gave me a website to help continue researching about PC building and which parts would clash with each other (PCpartspicker). Can't thank them enough, they were so helpful!! read more

I called ahead to see if they had a display pair of Apple headphones I could try on. The man on the phone confirmed they were both available and on display at Rivergate. Drove 25 minutes for this particular Best Buy and what do you know, he was wrong (even after he put me on hold to go check?). The employee I asked at the store told me I must have spoken to corporate, because the Rivergate store doesn't have a customer service line. TLDR: Don't call ahead and expect accurate information! read more

Very disappointed with this place. I had an appointment here at 1:20 pm and I'm driving 1 hr and 45 min away because I'm working out of town and I need to get my phone fixed. So, I happened to run into some traffic and I called the store to see if I would still be seen and I was told by a lady that as long as I make it there before 1:40 pm I was good. I walked in at 1:30 pm and was told to reschedule because the next appointment was coming up. So I basically drove here for absolutely no reason. That was the whole reason I called to be sure I'd still be seen. The worst customer service I've ever experienced in my life. read more

I went in to get a phone. Adonis was busy on the phone with a customer. While he was on hold he took care of me and everything was quick and fine. I was done and gone. Thank you for your harried and short handed service. Serious. Good job. read more

I used to be married to Best Buy because they seemed to have a better fit for my family. I have been a rewards customer for 15+ years and have gone to stores in many states. I am sad to say that this relationship is coming to a close because I see things have changed with them. Where I used to be able count on my purchases being of great quality and a management team that was supportive, it seems that is no longer true. I bought a home a 3 years ago and it came with a washing machine that the previous owners had bought at the Best Buy walking distance from my home. I used the machine once a week which is normal use and then one day it just broke. I called the repairman and he said that it would cost $600+ to fix the machine. I said no way and elected to go to the store and purchase a new machine. I came home and waited for the new machine to be delivered. On the day of delivery I was surprised to see that I had purchased the exact same Samsung washer as I already had. I shook my head and accept the delivery anyway as the old machine was a 3 year old machine and the one that I was getting was new. The machine was installed and I began using it, but the usage was even less as I have traveled significantly more this year. Imagine my surprise when I realized 2 weeks ago that the new washer (which is less than a year old) is now broken. I contacted the store to let them know that the Samsung machines are not of good quality and they were unconcerned. I requested to return the machine to the store and to pay the difference for a different machine however I was informed that is not an option. That is disappointing as the machine is just not worth the money and Best Buy is not willing to stand by their product. I will have to reach out to Samsung to get the machine repaired under the manufacturers warranty. I will not purchase another Samsung washer and I definitely will not go to Best Buy when I do it. This is disappointing after hundreds of dollars were spent on the machine and many thousands in their stores over the years. read more

Take some time and read through this, Its hard to believe. I would have gone with 1 star if it hadn't been for the cashier and 2 managers JR and Josh. My son needed a new laptop for college. He and his "IT" buddies searched and searched and found a Sony Vaio on bestbuy.com. I wanted to use this purchase as an opportunity to start to build his credit. Well, you can't do a joint application on the Best Buy website. Monday Night Around 5:30PM - Trip #1 - we work with a cashier (the only one on duty) - who is very helpful. Very pleasant. Wish I remembered her name. Other than the constant interruptions from customers checking out, (not her fault), she was fantastic. We get the account opened and then we tell her we want a laptop that is on bestbuy.com. Problem - making a purchase online before getting your credit card. Cashier knew how to do it and had us all set. CapitalOne will only give the number to a bestbuy employee who then places the order for us in their system. Simple. Then she had to get someone else to takeover because the line for checkout was building. Enter Brad. Brad tells us the exact opposite. And, he is quite rude in the process nit letting us get a word in. He takes the paper that the CC# is on and crumples up in front of us saying we have to call CapitalOne. Bear in mind, we have already been in the store for 45 minutes by now. So I take the number and decide to call from home. Problem - I call Capital One and they confirm that the cashier was right and Brad was wrong. Tells us we have to go back to the store. Tuesday 10AM -Trip #2 - I ask for a manager and get JR. He is very helpful; very customer service oriented. He enlists the help of Jennifer - also very pleasant - and we get our order done. They trick the system by buying a gift card and then using gift card to buy computer. JR picks up the 2 day shipping for us. Jennifer suggests I track the order online. They print off the receipt and out the door we go. Receipt says expected arrival Wednesday or Thursday. Wednesday - no laptop so I check the website. Order status says processing. I call the store and they tell me to call the 800#.. The rep I talk to says this is normal. He says processing takes time. I say how long. He says could up to 7 days. So I ask him incredulously, so people pay a $40 expedited shipping fee but delivery is actually quite nebulous? And he says yes. That makes no sense. He suggests I check again on Thursday and he opens a case for me. Thursday - order stills says in process. I call 800#. This time the rep tells me that BB has recently updated their system and about 100 orders got caught in limbo. After about 30 minutes on the phone and her involving the "Back Office", she tells me the 2 day shipping was not paid for. I explain that the store picked that up. She has be put it on my credit card and then immediately issues a refund. She also says she is going to send me a $50 gift card for all of my troubles. No gift card yet. Friday - I check the website again. Still in process. I call 800# again. This rep tells me the order is stuck, will NEVER ship and only option is to cancel and re-do. Which means, yes, another trip to the store. I am done with the online folks so I call the store and talk to Jennifer. She is amazed at what has happened. They help me cancel the order over the phone and then tell me they have a computer in store with similar features. Jennifer tells me it will take about 3-4 hours for the money to show back up on the gift card. Friday 8:30PM - Trip #3 - my son goes to BB store and Jennifer is gone but Corinna knows whole story. They process the purchase, swipe the gift card and TADA!!! - no money on the gift card. My son calls me and I get on phone with Corinna. She suggests coming back on Saturday. Saturday 1PM - Trip #4 - my son visits the store and gets Corinna again. They go to do the purchase. Gift card shows no money on it. Corinna involves Adam. Adam is a "Back Office" guy. Again, I am on the phone but this time with Adam. He tells me it will take 3-4 days for the money come back to the gift card. At this point, I am livid. I tell Adam we are done and we want a full refund. He says to call once the money is back on the gift card and they will refund it to the BB Credit Card. I have them put my son on the phone and I tell him to politely hand the phone back to Adam and walk out. He does. Sunday (8 days later) - my gift card is finally loaded back up. I call Adam to arrange the refund. He now tells me I actually have to come into the store to do this. Ridiculous. Tuesday 5:30PM - Trip #5 - I get to the store. Adam is not in. No one involved is in and no one knows anything about this. I am NOT leaving this store without resolving this. I ask for a manager and get Josh. Just like JR... pleasant and customer service oriented. He is blown away by the story and finally puts an end to this mess. read more

Came here to purchase a laptop battery to only find out that they don't sell in store and they could order for me. That is great, and they did take care of me in doing that, but I assumed it was through Best Buy and not Best Buy parts store. I did ask about shipping and they weren't sure how long, but it should be fast since it is ground shipping. It took 3 weeks before it finally shipped which was an annoyance as I needed to work on our computer. I realize the store has nothing to do with the online parts store, but they should know things could take 10-15 business days before it even ships!! Inform your customers a little better! read more

Ordered online. Picked up at the tent. Took less than 5 minutes for them to get the order out to us.

Customer service can be a bit slow at times, but other than that, they have always been super helpful (and always price matched items when you don't want to wait for it online!) read more

Preordered a game that I've been waiting for a year to come out. Got my confirmation regarding the preorder. The game was supposed to be there when the store opened up at 11am the next day. I call them at 7 pm, an hour before they closed for the day. Just for them to say that they don't have it in stock. I literally went inside 30 mins later and purchased it over the counter at the GameStop next door. Cancelled my preorder, went inside to speak to someone and they had copies on copies in stock right in the store? Come on do better read more

Poor customer service. Every time I reach out to them via phone is like talking to someone at Walmart. Some people there try but the culture is poor. read more

My laptop was not charging, had to wait an extra hour for my appointment that I made. Told them that i thought it was either the battery or power input and was willing to pay to have the diagnostic ran. Got it back and was told it was the battery or the power jack. Replaced both and still does not charge. Paid for no help. read more

I am so disappointed with your unfair services. I bought an item, Samsung 20 Note, and paid fully. However, you forced me to be a member and sent me an invoice of $60.00 for an annual membership. I said I did not want to be a member and refused to pay at first, but you have been calling me every day with that terrible voice and you even charged me the late and interests fee of more than a $100.00 and you still sent my name to collections to pay the $40.00 as a late and interest fee. First of all your officers, Sharon, and Jeniffer informed me that I should not pay a single cent at all, but I paid anyway, to avoid and not to listen to that worn sounds. Why are doing such unprofessional things and lowering the company's name like this? read more

I came in early on Christmas Eve. I spoke with one employee who checked and told me that what I was looking for wasn't available. I was disappointed because that's what I came to get, but decided to look for something else. As I'm walking around, she tracked me down and told me that it was in stock, after all. Sent me to customer service to get it and they searched and searched- couldn't find it. I said OK and was paying for other purchases when they found it! I genuinely appreciate how much they looked for this because they honestly didn't have to- I was fully prepared to leave without it and had not made a fuss about it. So, thank you! This kept me from scrambling even more on Christmas Eve. (Note: it was a small item that is probably rarely requested.) read more

The worst shopping experience I've had in a long time. Took over an hour just to speak with an associate. Then I was screamed at by the manager claiming when I went to the bathroom some went onto the floor. I simply will never come here again and it's a shame this establishment is ran the way it is. read more

Best Buy used to be my go to place to find all those neat gadgets and hard to find items. Sometimes I just like to touch and feel a product before buying. It's hard to do that with online retailers, so with most Radio Shacks having gone the way of the Dodo Bird, Best Buy is the last great electronics retailer standing. I headed over to look at some accessories for my mobile phone. When I walked in I received the customary greating from the Loss Prevention Officer positioned at the entrance. The phone goodies are just after the entrance so I headed over to take a look. Then, I walked round-and-round and up-and-down and found a whole lot of things I didn't need, but nothing I was looking for. I guess the challenge with stores like this is the setup. Things seem to be here there and everywhere, but nothing is where you'd expect it. In the end, I found some items similar to what I was hunting for, but ultimately the trip was fruitless. The odd thing is lots of employees were running around, but they looked to busy to help out. So I left and I'll see about an online order. It won't be instant gratification, bit it'll be a whole lot easier. I'm not done with Best Buy, but my habits are starting to turn towards the online retail world. read more

purchased a 32in Samsung smart TV 2 months ago with 2yrs geek squad coverage and my son accidentally tapped the TV screen and messed up the picture, so I called the store and spoke to someone in Geek Squad and he said good news your covered just being the TV in for repair or replacement. I get to the store and I'm told that it is not covered and that it would cost more to fix than the TV was worth. So thanks..... for wasting my time and selling me coverage that's useless. never again. read more

Crap service. At least if you want a cell phone. Waited for 10 min and didn't even get a hello or i will be with you in a minute. Horrible cust service skills for all 4 people working back there including the manager on duty. Oct 8th 2012 3pm. read more

Best Buy Charlotte - Rivergate - Crap store bad cust service - Computers Near Me - Charlotte, North Carolina

Really bad customer service, sales people just walking around without really helping to the customers. Go to any other Best Buy, here you won't get any help! read more

Sont buy from here, We purchased a dell inspiron laptop, all fine till we had to reinstall the os, went to dell site to download drivers and BestBuy did not register with dell. so drivers cannot be downloaded, bestbuy cannot do it now as they don't have the order number and Dell cannot help as we don't have the order number, not good. So we now own a brick, don't make the mistake and don't buy a laptop or desktop from BestBuy, go to newegg or tigerdirect, much better and they look after you. read more

My review of the store is a 5 star. However my review of Brie a person who works there is -0. I called to talk to a certain person I had worked with earlier that day. I said I had a question. She refused to transfer me until I asked her the question. This was only a question the other person could answer. I went along and asked her the question. She couldn't answer so I asked again to be transferred to the other person. She again asked me if I had any other questions because she some how knew the other person couldn't answer my question. At that point I asked to speak to the manager. She said have a nice day Sir and hung up. I called back again and asked to speak to the person who help me earlier that day. She said that person went home two hours ago! Have a nice day Sir and she hung up again..I like the store but if I have to deal with her again I won't be going back.... read more

It was difficult to find help in the computer department. It seemed like there was only one person working in that entire department and he was busy assisting other customers. We had come into the store knowing what we wanted but needed assistance getting the actual laptop. We came across another employee, but he told us that only that one employee could assist us. We were able to get help 15 minutes later. I will probably just order online next time but it might be worth it to go to the store just to see the product in person if you are stuck between options. read more