I wouldn't recommend ATT if they were the only cell service…read more I've spent six days and many hours attempting to move my service from Consumer Cellular to ATT Retail Seven times over and he last six days ATT has been unable to move my service to ATT. EACH time I was cut off with the only option was to start over. The sixth time I attempted to transfer my service only to be dropped before completing the exchange. Total incompetence. No one at ATT Could transfer my iPhones, with my numbers, to ATT. I Don't know how this company stays in business. So, here I am with my old service cancelled and ATT unable to set up my account with my iPhones. Please, select another provider and save yourself hours of wasted time with ATT. I now understand why the FCC has 11.5 million complaint it's against ATT.

We went in with a thorny problem, and Travis knew exactly what to do. Travis is the best!!read more

Glad they denied my order went back to AT&T better service there anyways even though you're allowed…read moremany returns as you want within the 14 day period

My family and I went to t-mobile after my sibling's phone needed serious attention. They called it…read morethe black screen of death. We worked with a young gentleman, Jose. He was very professional, people oriented, knowledgeable, and hilarious. He is a whole vibe. He found a quick solution to our problem and had informed us about our account. We were due for an upgrade. It saved us money and we ended up with new phones for all! Not to mention, the foodie in me found some great suggestions from a fellow foodie, Jose! I can't wait to try those waffles. Our new friend, Jose. We shall be looking up more places to eat and visit! No papercuts for you, Jose! Ha! Thank you for great service and helping us get the best deal!

I like BustBuy. Handy, competitive, all the latest products. I say this because I do not want this…read morereview to be associated with the retail store. This review is for the Geek Squad which I've attempted to use several times. You can make an appointment or not, doesn't seem to matter. There's always a wait and to date they have never been able to fix a problem. So today is my last attempt to seek Apple Care help from the Geek Squad. There are other Apple Authorized Repair Stores in BCS. 12th Man Technologies Mac Resource Computers Save yourself the aggravation.

I'm writing this as a father and a long-time supporter of local retail…read more I purchased a Dell laptop through Best Buy for my son Aiden as a graduation gift. I went into my local stores first--as I always try to do to support local businesses--but they didn't have the model he needed. Staff recommended ordering online through Best Buy, which I did, purchasing a Dell with the required specs for an engineering student. Total cost: approximately $2,500. Within the first year, the computer completely failed three separate times. Each time, it was shipped out for repair. Each time, it came back and failed again. And each time, I was told some version of: "If this happens again, we'll replace it." Well, here we are again. This time, when the same failure occurred, I was suddenly told that we had "run out of time" and replacement was no longer an option. I attempted to escalate. I asked to speak with the manager, Cody--who never showed. I then spoke with Zach and Justin. They were polite, but it was clear they did not have the tools, authority, or training to deal with what is obviously a lemon product. Instead, I was given excuses that directly contradicted what I had been told multiple times before. I won't repeat the excuses here. What matters is this: * Best Buy failed to stand behind the product * Best Buy failed to honor what their own employees repeatedly promised * And when accountability was required, Best Buy disappeared This is exactly how local retail dies--not because of online competition, but because customers lose trust. A $2,500 computer that fails repeatedly should not become the customer's problem to absorb. This was handled poorly, inconsistently, and without integrity. I expected better. I will not be shopping here again. -- Jim Ross

Went in on a Sunday, I was able to get my screen fixed for an iphone13 in an hour and a half. My…read morephone was ready in the amount of time they quoted me. They had the screen in stock and employee was friendly. I had a great experience and would recommend!

Went to get my phone fixed quoted me 150$ for a new battery, went to go pick it up some rude guy…read morebehind the counter told me it wasn't the battery so they put my old one back in then told me just go to the Apple Store in Houston. Okay fair enough, then have the audacity to say we're going too have to keep a 100$ for a "diagnosis fee" meaning they told me to go to the Apple Store. Bruh, highly wouldn't recommend, go the phone place across from the long John silvers that guy was amazing, didn't need Apple Store.

Don't let your family shop here if you love them. They use complex pricing systems to make you…read morethink everything cheaper than it really is

I had the most amazing experience at Metro by T-Mobile on Harvey Road! The reason for the 5 stars…read moregoes to Allison! She was very knowledgeable and extremely helpful! She has a great personality and attitude! If you need a phone go see Allison!

Darren made the whole experience easy, especially for someone like me who was on the fence. He…read moreexplained that the more affordable screen option performs just as well as the Apple-branded one, which helped save money without sacrificing quality. He also threw in a free item and took the time to answer every question thoroughly. Highly recommend going the repair route. Repairing your broken screen is the smarter, more affordable choice compared to buying a new phone. It's also worth considering the ethical side: the longer you hold onto your current device, the less you contribute to the demand for new Apple products, which rely on minerals mined via child labor & troubling conditions. Thank you for your patience with me Darren! Great work!

You can tell the owner has pride in his work and his business. What they do, they do well, and what…read morethey can't do, they refer honestly. I went to get my screen fixed. He helped me find out that I had apple care. I got the repair done in the Woodlands Apple Store, and then came straight back to have Sour Apple install a screen protector for me.

was out window shopping and stopped at this rude unprofessional place went in wasn't greeted it was…read morevery quiet a weird lady just sitting there a guy comes from the back asked if he can help us I said no I'm just looking continued to look around at displays and my daughter was looking at cases for her phone immediately he told us if he can't help us we can't be in the store didn't ask if we were customers thinking bout switching nothing you'd think we just broke into this man home or something...will most definitely avoid this place if possible and if I do have to go in for something I'd rather switch phone companies he lost business with me and FYI I have 4 phones on boost and I was looking to upgrade phones and cases

This place is near my home and I had talked to the reps inside before about their promos and plans…read more I used to be with Boost but migrated to T Mobile and have been with T Mobile 4 yrs. The phone I got with T Mobile was outdated, froze, wouldn't turn off at times. After months of trying to get T Mobile to do right by me, they would not, I called this Boost store this morning and the rep, Jose was very polite, professional and told me what they had. Basically it came down to this, I switched my number over to Boost, Jose provided me with a great phone, a freebie for switching and all I paid was first months plan fee..Even saved me ten bucks a month by setting up auto draft on my card and while I waited to get this done, pleasant conversation....Great job Boost!

I was in here trying to buy a Nintendo switch ac adapter guy was very rude rining me up because I…read morespecifically asked for Nintendo brand and then over charged me because best buy had same exact item for 29.99. I never left store and they refused to return item that literally paid for 5 mi uses before. I definitely would nor recommend tnus store to anyone. I will never return.

My son has been going here since he was 8 or 9. It is a great store with helpful people. They are…read morevery laid back and have never been rude. The guy in the comments who said that they close at 10:00 is misinformed and was probably harassing a female employee and scared her. As a female, this is something we always have to be aware of and not something you give someone a bad review for.