They are great as long as you are buying into their sales pitch of saving you money but once we…read morereviewed everything, we decided to return 2 items the following day. They were so unprofessional, I felt like I was being attacked, they wanted to argue, etc. Fortunately, I had called AT&T prior to going in and knew my rights. To top a horrible experience off, the 17 Pro I purchased won't hold a charge. It too will be going back. I told them it wouldn't hold a charge when I took the items back, they didn't or wouldn't address the issue. IF you have no choice but to go to that location, avoid the manager Ashlyn & the employee, Nellon at all cost. Nellon mentioned they were trying to fire him for being late all the time, etc. If he acts like he did to me when I made my return, I understand why.

Terrible customer service. I purchased a new watch and phone. The initial representative told me…read morewhat to do once the watch and phone arrived. When the new products arrived, the second representative was extremely rude, I was told the first representative was new, didn't know what she was doing. He then explained it wasn't his job to help me.

is it possible to leave a lower than a single star? if I could I woul. being forced into the store…read morebecause what I needed to do couldn be done online. it's taken them over an hour and the 2 people in the store dealt with exactly one single customer. Then they tell me it's not their fault because one of them was training. So to sum up, awful customer service, excuses and incompetence. I wouldn't recommend in anyway shape or for, actively avoid.

Extremely shady folks working at this location. I ordered two phones through the store. Had…read moreconfirmation from UPS and Verizon that phones had been delivered but the employees at the store claimed order was canceled. Checked with Verizon and that wasn't the case. The employees claimed since the order was 'canceled' (which is false), they sold off the devices. The new iPhones are difficult to get quickly because of back orders so my assumption is they sold it to their friends and family. Shame on them.

While in Memphis I dropped and broke my phone and was looking for a repair quickly. I went to the…read moreversion in the Wolfchase mall and they sent me here because my phone was able to be fixed. They were extremely friendly and had my phone fixed in about 30 minutes. When I showed up my thumb print ID worked but after the repair it wouldn't. They took $30 off of the repair price which I think is very fair. I highly recommend this location if you are looking for quick repairs at fair prices.

Very impressed. Had the screen in stock; in and out with a repaired iPhone 6S in less than an…read morehour. Lots of accessories too.

they did a excellent job on my phone and it was quick but i can tell yu one thing they anit cheap…read morelol

Quick and Responsive to my nagging phone issues. Fixed my phone up just like brand new. So nice to…read morehave a face to face contact to helpfully resolve my phone problems right away.

Store is always well kept and staff are kind and friendly. Prices are what you expect from Apple…read more Major drawback is that the shopping center is not ADA friendly; meaning no handicap parking in the center lot. Ramp for wheelchair access is on the far end. Not an Apple Store fault just a detractor for people with mobility issues.

Came in due to phone battery port no longer working .. We were checked in at the door. The ladies…read morewere quick and helpful. There were three check-in people working. Melissa was the manager on duty. She was coordinating flow and checking -in with everyone . Morris, rep at Apple Store, took the phone to the back to be fixed. The port was working once he got it back. He left it on the charger to verify. He was customer friendly and attentive. He wanted to make sure that phone was charging properly before we left. He asked were we in a hurry and all.

If you want your phone fixed and right, this is your place! My phone was damaged twice in one week…read moreand the customer service I received was amazing. You really don't find genuine people around these days, oh and he's fast and precise. Check him out great customer service, location and awesome quality! This is definitely my go to repair shop..

Best customer service I've received at a phone shop. Usually very pushy, loud, and wrong. Not this…read morego around, this is my permanent shop now.