This is a family owned store with amazing service…read more I purchased a Hustler Zero Turn from Lewis a few years ago. Great job on recommending the right one for my property. I couldn't be happier with my choice. Their shop just did my annual maintenance on my mower and did a fantastic job as usual. Looks brand new!!!! I highly recommend Lewis Hardware for all of your project needs. This is the place to purchase your mower from, if you want great service after the sale!

Mr. Joe, the manager I believe, and crew did a fantastic job with helping me with my Big Egg…read morepurchase. Not only was it the best package deal I found for the Green Egg, the customer service was genuine and insightful.

Great service and value. They have an excellent selection of equipment and tools except for lumber…read morethe Benjamin is sold there.

Star Date 05172025 Captains Log…read more Went to Star Base Alpha also known as Ace hardware Oakland Tn. To get some stain. Apparently I've inadvertently travelled to the Mirror Universe where anyone can be made a manager regardless of how unprepared they are for the role. Now the rest of the story.... I called Ace Hardware, got a nice young lady and asked her if she had Min Max, Dark Walnut stain, number 2716, Gallon size. (I have called up there the last couple days looking for two gallons to be delivered since they have been out). The young lady tells me hold on, she checks, and comes back and says yes sir we have it in stock. I ask did you happen to notice how many? She says four cans. I say Perfect On my way!... I then get in my car and drive up there only to arrive and find out they do not have what I requested in Gallon size. They only have it in the small cans. Needless to say not happy about that as I made the drive all the way to ace in the middle of my project. I ask to speak to the manager. Out comes the manager, (manger in name only apparently). She ask can she help me. I tell her what happened. She looks and says yep we don't have that one. I ask why would your employee tell me they did. Answer I don't know. I tell her I drove all the way up here based on what the young lady had told me. She says we don't have that but we have Honey color in a gallon ....seriously. I ask her okay can't we do something to make it right. Sell me the four small cans, equals one gallon, at the gallon price. No answer just shakes her head then says not doing that. Instead she basically blows me off. I ask again are you not going to try and do anything to make this right. This is your companies mistake. Time is money, gas, inconvenience etc. I tell her I'm not expecting you to magically make a gallon can appear, but don't just stand there. No response except to tell me to stop being rude. I say your employee screws up and you got nothing to say. It seems to me at the very least it's a "I'm sorry sir for the mistake. I'll sell you the four cans for the gallon price or I'll give you ten percent off your next purchase the next time you come up just for your trouble and the confusion...instead nada. Do something...anything. Nope, I get nothing. I ask her for her name. She tells me it's Brandi. I assume it's with an i not with a y, as in incompetent, irreverent, inept. Her best answer at this point is to tell me I can call Ralph the owner on Monday. She then completely blows me off by asking another fellow, who she must have known standing nearby with a "Tom? can I help you". Very disappointed, very unprofessional for a manager that handle a customer this way. Look employees make mistakes, that happens, but Managers should be able to manage, to mediate and to resolve mistakes like this. Apparently Brandi with an i never learned those skills in Ace managerial school. No wonder people drive to Lowe's or Home Depot rather than deal with someone like her. Again very unprofessional.

The best thing about going to Ace....at least this location? The service. They almost always go…read morebeyond what any of the employees at The Home Depot or Lowe's will do. If one doesn't have experience with what your asking about , he or she makes the effort to ask if another staff member at the store does. Can't beat that kind of service. I also love the fact they keep my Traeger pellets in stock consistently!

Not the best selection of things in the world. But the…read moreemployees will bend over backwards to help find a solution to your problem and make your project work. Really great people work here.

Excellent place!! I needed a particular kind of key made, and I was told to come here. It reminds…read moreme of somewhere my dad would have taken me with him on a Sat. afternoon. I could tell the locksmith knew his stuff and made a mental note for next time I need one. Oh, and I was greeted by about 4 different people on my way in. You can't say that about certain other big box stores!!!!

So glad I found this place! I love everything about it! Angela has been amazing helping me find the…read moreright furniture for my living room. The quality and the prices are great but the knowledge, friendliness and incredible customer service will keep me driving from Memphis to Somerville!

Was shopping for a new recliner and thought I might as well check locally before shopping in…read moreMemphis at the big box stores. I was delighted to find a very nice chair at a good price. It was delivered the next day for no charge. They placed it in a upstairs room with no complaints and even took my old worn out chair down stairs. They even hauled it off for me. What more could I ask and could not be happier!

I've done business with Colonial for decades. Bought mowers, leaf blowers, repair services, parts,…read moreetc. Have historically been satisfied with my experience. This morning I called and asked for someone that knows a bit about Echo leaf blowers. The guy I got on the phone was disrespectful and downright rude. After asking a reasonable question I got the passive aggressive chuckle and condescending tone which said nothing more than, "Look, y'all. I got an idiot on the phone." Needless to say, not everyone from the floor staff attended the most recent customer service training session back in 1978. Update: Management contacted me, offered a sincere apology, ensured me he'd address the problem, and offered his personal time to discuss my needs. Changed rating from 1 to 4 stars.

This is a very unprofessional establishment. I advise you to not leave your lawn mower for repair…read moreor warranty. The lawn mower was taken to Colonial Hardware, and the only thing that was wrong with it is that it overheats and has to cool down before starting again. When the lawn mower was picked back up, the repair person was rude, unprofessional? The lawn mower was left broken completely down, and in a box. This isn't at all how the lawn mower was brought in to be checked. The repair person was cursing and loud in front of other customers. If you would like a professional establishment, I suggest that you DO NOT go to Colonial Hardware.