absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

Service - Terrible! 27 people in the queue... three Spectrum…read moreemployees just chatting at the only service desk open. I've been here ver an hour...I'm still #8 in the queue.

I went into the store with the full intention of upgrading my service. I had found the phone I…read morewanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!

I've had to deal with there customer service 3 times in one week, they suck I hate this company and…read moreI can't wait to switch to Verizon again.

The employees at this store are awesome. Always very friendly and willing to help no matter what…read moreyou're there for. They know the products and offerings which is fantastic. The store itself is super nice and looks as if you're in the future. It's very clean and welcoming. Unfortunately the coverage isn't what I needed but if it works for you that's great. It's one of those things that's really location specific and depends what your needs are for your wireless.

If I could give this particular T-Mobile store zero stars, I would…read more I have left a Google review to which the owner replied asking to speak over email. I wrote a respectful and descriptive email to them and they WILL NOT reply to me! I even wrote a follow up email to ensure my first email was received and nothing. I copied and pasted the email address from the Google reply, so I know I have the correct address. They have left the same scripted response to almost every negative Google review, so I assume it's just for publicity and not because they care to work through their store issues and listen to their customers. What a farce of a business. I recommend everyone to avoid this T-Mobile store. They will lie to you and make false promises.

It's bad enough losing cell service for multiple days with no real explanation, but I went into the…read moreHolmgren Way store to simply ask for a breakdown of the charges on my bill, as it was $157/month, and I could not find online what exactly that monthly fee covered. I went to the Holmgren Way store to get a printout, and August, an employee, said he was not able to provide that without management authorization. After questioning why a customer service employee of yours was not able to answer a simple question for a customer, a manager rushed over to assist. He was also reluctant to show me a breakdown of the charges, but informed me that my Flex-Pay for my iPhone 13 just ended that month, which seemed suspect. I still asked for a printout of the breakdown and to see the payment history of my Flex plan, which was their shady way of getting you to sign a 3-year agreement to get an upgrade, which is poor terminology since I'm actually paying for it in the long run. They not only refused to print something out, but when I moved behind the desk and went to look at the computer screen they were looking at, in confusion, they moved the screen away so I couldn't see. The best they could do was write down what my data plan cost on a Post-it note. Highly unprofessional and very suspect that they wouldn't show me why my bill was so expensive. I've been a Cellcom customer for almost 20 years; needless to say, I took their post-it note and went to T-Mobile, where I got a truly free phone upgrade, major discount from what I was paying, and full transparency as to what my charges were. Cellcom has obviously had issues, but it's sad when a store manager and employee are going out of their way to conceal what I've been paying for all this time.

From the owner: At Cellcom, customers are at the center of everything we do. Technology is about making life…read moresimpler and easier, so we have time for what matters most. With more affordable options than ever before, an expanded and enhanced network to keep you connected and people behind it who truly care about you, Cellcom is the wireless carrier that pairs innovation with heart and we're eager to serve you.

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

I stopped in to this location just to pick up a new Apple USB-A to Lightning cable, et Voila!…read moreCarPlay, which until now was not functioning in my Dad's new '21 Ford Ranger SXT, worked immediately after I plugged in my iPhone in the parking lot w/the new cable! Finally Maps & Siri work with handsfree, so my family can rest assured I can keep my attention where it belongs, offensive driving . On top of this the salesperson, D!, sold me on a HomePod Mini and helped reassure me it was a sensible purchase to work on our "Smart" Home aspirations. I was impressed by the stores depth of products & accessories in home media center & beyond the usual mobile phone/smartwatch inventory stack that seems typical in even Verizon's stores in large Metro areas. Following the last 2 times I've had to contact "611", I have noticed a near seamless online/mobile app/text/phone/in-person experience & helped me avoid having to repeat my self ad-nauseam. Even AppleCare+ customer service doesn't even compare in this regard. While the entry cost for VZW monthly service is , I'm reassured it is buying quality customer service that is worth it and I'm confident I made the right decision in moving my business to VZ. Looking forward to unpacking the HomePod Mini and following up with another A+ review on that project ;)

I would highly recommend the guys at the Oneida St location to anyone! :)…read moreI went to replace a phone that was water damaged, and even though they couldn't completely resolve the issue with the old phone, they gave me enough options to try myself that I was able resolve the issue on my own fairly quickly. They are not only helpful and knowledgeable, but we had some of our children with us and they showed interest in them, rather than being annoyed or inconvenienced. Keep up the good work! :)

Went in to see my options for a new phone. I go in and I get no response so I just start looking…read more Then some guy comes up and asks why I'm here. We get to the table and he clearly doesn't know what he's doing. Made me go into my phone and look up how to even find my iPhone. He didn't even know how to do the most basic things and even had to google how to. As I'm sitting down everyone else that came in after me was greeted and was given customer service. The associate then was constantly yawning and I felt wasn't able to take care of my request so I left. DO NOT go to this location unless it is necessary or if you know an associate there that you have not had a problem with.