To even start an account, you need to port your number and have a trade-in. They don't care if your…read morephone was stolen or if it's your work phone. They're a bad business and they lie about everything. They also judge you based on your race and appearance.

I returned to this store out of convenience after a less than positive experience at a Verizon…read moreAuthorized Retailer closer to my home in NSB. This store is operating using the Covid-19 protocols and they aren't just putting a facade these guys are serious and every member of the staff here wore a mask and practiced social distancing, the position of the desk and customer seats are clearly marked and the store is very clean - ok my experience here today was nothing less than stellar, J.B. was my customer service representative was exceptional, but since the store was mostly empty during my visit a few of the other associates pitched in to expedite the process and to ensure I received the best possible service and products. I have no issues giving credit when credit is due, this place exceeded my expectations today especially after my last review I admit I did walk in with some skepticism but these guys squelched it almost immediately. I was provided with accurate information, everything was explained clearly and my new iPhone 11 ProMax performed as I expected immediately after activation. I really appreciate the extra efforts taken to ensure I was happy with every aspect of this deal before walking out the door. I'm so glad I returned it was so good to feel appreciated and thanked for doing business here...

Very wonderful service. Jessy answered all my questions and concerns I had. Keep it up! Highly…read morerecommend this store! I've been to several boost mobile stores around the area and out of all of them this one is the absolute best!

Jacob was fantastic in helping me transfer lines. His customer service was great, everything was…read morequick and efficient, and I'm so happy with my purchases. We walked out with the new iPhone upgraded, phone case, screen protected, two chargers and a brick for them. I will never go to another AT&T and this will definitely be my home location now. Thank you!

first off they are not ATT they look like they are and will not tell you that they are not they are…read morea company called Prime Communications. they do not stand or back anything they sell. the people in the store are rude and not helpful there job is to separate you from your money number one. not to give customer service. if you need to buy a new phone please go to the ATT corporate store in Orange city, they back what they sell.

This metro pcs location has always been very wonderful to me and my family. The employees are very…read morerespectful and helpful. I especially love Tammy~ every time I go in she is bright and happy which always makes a great time even when spending money. Thank you again! keep it up! :]

Horrible customer service and over-priced accessories…read more Bought a new charger for my mother. The store manager, an African-American gentleman I believe named Chris(this was the name on the receipt but knowing this store it is probably incorrect) gave me a receipt from the credit card machine. I realized later that I had overpaid for the charger, so I went to the store the following day to return the goods. When I arrived Chris told me that there were no returns. There is nothing posted in the store that says no returns on accessories. Chris said that it was on the receipt, but when I showed him the receipt he gave me there was no mention of their refund policy. He stated that maybe he forgot to give me the other receipt and offered to print another copy for me. I explained that he didn't do his job correctly the previous day, and if I would have known there were no returns on accessories I would not have purchased the charger in the first place. How is anyone supposed to be aware of the policy if it is not posted and the store manager is too lazy or incompetent to print out the correct receipt for a customer? He then explained that he wasn't supposed to, but in my case he would do me a favor and allow me to exchange the charger for something else in the store. I browsed around and everything else in the store is extremely overpriced. It is much better to walk over to the Wal Mart to purchase any accessories you may need. I was pretty frustrated at this point because the guy had no interest in taking responsibility for not correctly informing me of the store policy before I purchased the charger. I asked him to print out the receipt I was supposed to receive the day before. At the bottom of the receipt it clearly states that any accessory can be exchanged within 7 days of the original purchase as long as you have your receipt. So the "favor" he was offering to do for me was a complete lie. If the guy was just honest and said he screwed up the day before by not giving me the correct receipt and apologized for the screw up, I would probably have still been mad, but at least I would have respected him for being honest. Instead of this he hid behind company policy and the statement "I don't remember if I gave you the correct receipt or not." I put all my receipts in my wallet and then transfer the balances of all purchases to a spreadsheet. I know for sure that he did not provide the correct receipt. When he printed it out the second day there is even a part of the receipt that needs to be initialed by the customer agreeing to the non - refundable terms. So I am doubley sure he didn't even print, go over, or have me sign the correct receipt. Maybe the employees get a piece of the accessory sales and he really needed the money, but in all it left me with a bad taste in my mouth. I really still can't believe in these days that consumers still receive this level of poor customer service. I get that in a lot of cases the customer is trying to get something for nothing and they sometimes get over on businesses. But to get blown off, lied to, and over charged when the customer is correct and the employee does not do his work correctly is really a shame. There are a couple other wireless stores in and around Deltona. I would try your luck with someone that has a bit more integrity. If you do make the mistake to shop at Hanini Wireless/Metro Pcs on Howland Blvd near the Wal-Mart, DO NOT PURCHASE ANY ACCESSORIES FROM THEM. The prices are not listed on the items, but every single thing is overpriced. Don't believe them when they say that the quality of the chargers are better than what you can get at Wal Mart or even at a gas station. The memory, chargers, cell-phone cases, speakers, and headphones are about 5x the price you can pay for the identical or similar goods elsewhere.

Whent there to change my phone company and was greeted by Kimberly and Niko. Both provided…read moreexcellent service. Niko helped me pick up a plan and a phone that best suits my needs. I was in the store a little bit more than I expected to be, but they were really swamped, and both were helping the customers as best as they can listening to their needs and making them the priority.

Back in May 2021, I canceled my T-Mobile account and paid off all of my remaining balances. I was…read moretold by a T-Mobile representative that I had no remaining balances and everything was cleared. Four months down the line , I received a bill from T-Mobile saying that I owe $300 for an account and a phone number that I had never used and was not aware of. I took that bill down to a physical T-Mobile store and they pulled up the account and they said that if there was no usage to just call T-Mobile customer service and they could take care of the dispute and get it removed from my account. I called T-Mobile and multiple times across a month span I was told that they would get back to me and that they had notes in the account and that they would take care of everything. I then kept receiving bills in the mail for a late bill that I had never used. I continued to call T-Mobile and they continued to give me the runaround. My bill was then sent to Amsher collections. I was told by a male representative that he would handle the dispute send it to T-Mobile and that I am sure would be contacting me whenever the dispute was done. I received a phone call saying that that mail representative is no longer with the company and that he gave me and misinformation  about the dispute and that I now have to file a dispute myself. My account has been moved into collections, it was damaging my credit and I have been given the runaround by not only T-Mobile employees as well as an amsher employee for an account and a phone number that has never been put into use and is not authorized by me. I was told on multiple occasions if there was no usage of the phone number or the data or the account that I would not  be charged that the dispute will go through easily by T-Mobile employees The debt was then sent to another collection agency in 2025 who upon calling me not only were very disgruntled but flat out told me that they cannot give me any written verification of debt all they can tell me is verbally what T-Mobile sent in and what they sent in is what they have to abide by even though I've been disputing this matter since receipt of the first bill that was not mine. Upon calling T-Mobile back to try to get any written form of verification or bill they indicated that once they sell it to collections they no longer keep any contracts or any information that would be able to be shown to me to indicate that the debt was mine. Therefore, I was left with the option to either pay have to get it removed from my credit or just let it keep being delinquent on my report. I received no help from T-Mobile employees. As a matter of fact, they gave me the number to the dispute agency for the credit department after I explicitly asked for headquarters numbers and told them I already disputed with the credit agency. They have given me misleading information from day one of canceling with this company and I will never give another dollar to them. Please stray away. I have filed with the BBB and if swift action is not taken to rectify this situation or provide any explanation, I will be moving forward with legal proceedings.

Franks was awesome! He helped with everything we asked and explained any questions we had.read more

I had just purchased new phones and needed a couple lines swapped, Tanjil was extremely polite and…read morevery helpful. She is new so she had to ask another associate questions here and there, Rashad assisted her with great patience and kindness, didn't make anyone feel as if they were bothering him. The entire experience was very positive and honestly relaxing. I have been to lots of Verizon stores, and this location is by far my favorite. Thank you guys for being amazing!!

I usually refer Metro by T-Mobile as Metro Ghetto. I take it back the Clermont location is awesome…read more I always receive great customer service in an era where customer service is almost non-existent. There is this gentleman that works there that is South American and does a phenomenal job. He is such a professional and a gentleman. I needed his assistance about an international SIM card I bought. His answer was very truthful and helpful.

From the owner: Switch today & enjoy America's largest 5G network.read more

Not a good experience. Wait time was at least three hours, but no updates while you're waiting. No…read moregreeting when you enter and no instruction on how to get on the waitlist. It's just a hot mess! I made a reservation, several cities away to avoid the mayhem. Do not recommend!

Discontinuing service is a nightmare. Returned all my equipment to the orange City store for them…read moreto refuse to give me a receipt or a confirmation number. Clerk stated I would get an email stating equipment was returned. I got a email stating I needed to return the equipment. In calling the number, the customer service rep stated there is no record of equipment return. I was instructed to drive to the store. I no longer live in that area. I was warned that Spectrum will do this and the informants were correct.

The gentleman was very nice and explained my plan. I will return and I did great job thank youread more

From the owner: AT&T, serving over 81 million wireless customersread more

My phone was intermittently charging. I thought it needed a new charging port but it turned out to…read morebe just a little piece of plastic blocking the charging port. It was removed in 5 seconds. It was done efficiently and with a smile, and at no charge.

Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.