My experience with Smart Cell Repair was not a very good one. The only reason I elected to do a repair here is because of the price to repair my phone, and the reviews Smart Cell repair received. I am surprised that no one says that when you bring your phone to Smart Cell repair, you will not receive any material outlining the repair and agreement. There is nothing showing any kind of warranty on the repairs done there.
Everything is verbal and nothing is written. When I asked Andre about the warranty, he told me that I can come to him with any issues I may have. He said "I am not SHYSTER" so I should not worry. I let Andre repair my phone.
The LCD screen on my phone needed a repair, and Andre used and LCD screen from a phone almost like mine. When I got the phone back, I asked "Does everything work?" He said yes. I then wanted to test the phone, and so I made a test call to the phone with Andre answering that he could "HEAR ME", so I paid, thanked Andre and left.
When I brought the phone home, I tried to make a call and I found the speaker was not working as I could not hear anything. I returned the next day which takes nearly an hour to get there. Andre realized that he had forgotten to install the speaker in the phone. I made no big deal because he is human. I do take issue the fact that we did test the phone in the store and he said he heard me. I did give Andre the benefit of the doubt and assumed he said this because we were in the same room when I did the test. Andre did install the speaker, and I left. I would have tested the phone there, but I needed to be somewhere at a certain time and left right away. Then I once again tried to make a test phone call and every party I tried to call could not hear me, but I could hear them.
I once again traveled almost an hour to get to Smart Cell Repair, and this time Andre believed the issue was with the LCD he used and he wanted to order the correct one. I left my phone with him again and he did get the LCD. Finally when I did get the phone everything was working, and I was happy.
Now the LCD had started to black out about a month or two later, but then it would work. Now it does not work at all.
I contacted Andre by text as his voicemail suggests, and I let him know what was going on. We had been discussing the issue. I explained to Andre that I have spent enough money on my phone, and I needed to know if since this happened in less then six months, would the repair be a warranty repair? Just one simple question, and now I get no response.
I have tried calling and have sent text after text. I thought well maybe Andre is on vacation, but someone I know texted him, and did get a response right away. I would just go there, but I don't want to go there just to find out Andre wont cover a repair he did less then 6 months ago. I have spent money, time, and lots of fuel. I overlooked all the trips I have had to make back and forth 1 hr on something that should have been done in one trip. Now I am being ignored on top of that. So there are no receipts, no paperwork, and no communication when you need help afterwards. This is very unprofessional. read more