I had the misfortune of dropping my pristine iPhone X and the screen popped out of the frame a wee…read morebit. Still functional, no cracks or visible damage. I called Re-Tech and the tech told me he would re-insert the screen for no charge. Great! I wiped the phone and went to the store. The tech examined the phone and told me I needed a new battery, that the original was swollen. OK, $85 no big deal. I call for a pick up and I'm told that after installing the new battery, the screen no longer worked and I would need a new one. Not good! No thanks, say I, I'll just pick the phone up. I get to the store and I find that they have replaced the screen at no charge, since it was functional when they accepted it for repair. This was the right thing to do and I'm a happy customer. 5 stars.

I would highly recommend for all your cell phone needs. The service I have experienced has always…read morebeen great. The staff is friendly & knowledgeable. Thanks Re-Tech!

Dishonest business..I took my friend to get a new phone there. The sales rep said that he was sure…read morethere would be no problem with the service and if there was to just return the phone in 30 days. He gave her a phone without a protective case and said it would come in the mail. The phone did not work. It was worse than the previous Metro PCS phone she had. Upon returning it they CHARGED her a RESTOCKING FEE! THIS PHONE WAS DEFECTIVE!!! YET they charged her. She is disabled and suffered for 2 weeks waiting to get a ride back to return the phone. Very uncompassionate and dishonest situation here..

My salesman Ben Ricardo went over and above to help me find the best products and plans to suit my…read morelife!! He helped me set up everything!! I am so glad I found Ben!! Thanks Verizon!

I've contacted customer service in regard to my account as some information has been input by the…read moreat&t representative that signed me up. The employee in customer service, Erika hung up on me. During the call she appeared to be escalated and aggressive. Please have someone who is able to help me contact me directly. The customer service rep accused me of not knowing the correct information, which is not the case. My work schedule does not allow my to visit a physical store location and my wife was not added to the account in a capacity that allows her to make the necessary adjustments.

Best customer service I've ever experienced!!! The young man John helped me and went up and beyond…read more Even though they were extremely busy and obviously short staffed, he treated me like I was the only customer in the building. He explained everything throughly and programmed everything for me. I highly recommend this store and will never go anywhere else.