Staff lied to me about it being past 4pm deadline to transfer date to new iPhone I purchased. Said it would happen automatically the next morning. Went to another Verizon store and they said Coconut Point lies about that all the time to get people out of the store. read more

Made an appointment for the purposes of switching our service to Verizon and buying new phones. We were helped by several patient staff members, and accomplished our visit purpose. Our only beef: when Verizon notified us of our first and subsequent monthly bills it was no where near to the quote we had subscribed to. This necessitated another trip to get that straightened out. read more

Had an appt two separate times Was not greeted when I went into the store My acct was not researched properly Was promised things from one visit to the next that were false and not accurate Manager was extremely rude and unprofessional Called from my vehicle and was able to resolve situation online I would avoid this location very poor customer service and extremely rude and unprofessional manager and staff read more

Unfortunately I'm not the type to write up reviews, but I wanted to share a very unprofessional individual who was blatantly flirting with my wife yesterday. It's sad that an employee Anthony, is either this stupid or has had no character training in his life. He couldn't even help us get thru a simple upgrade, he kept dragging his feet so that he could step back to check her out & Try to have small talk with her. Bro she is pregnant and never paying attention to you, you're a sick little boy. read more

Chaunci was amazingly helpful when I stopped in the Estero store needing some customer service. She spent an EXTRAORDINARY amount of time solving my problem- and ultimately saving me money, Chaunci is a real asset to Verizon. She is extremely knowledgeable and patient. I haven't enjoyed that high quality of customer service in many years. Thanks, Chaunci! read more

Let me stand there when I walked into the store and did nothing until I finally asked if I needed to take a number or something to get help... then when she came over to "check me in" was extremely Rude when I was confused about not being able to talk about trading in my phone ... gave some reason because i was on a family plan and needed some sort of authorization... seems ridiculous of a rule since I'm a grown adult and it isn't my mommy or daddy that I'm on the family plan with? Anyway.... Try and be more helpful and less combative... you chose the job lady! read more

I had problems in the past. This time they let me in at closing on Sunday and fixed a frustrating problem. Thanks very much!

Switched carriers - very thoughtful and informative staff. Took their time and did a great job .

First they sold me a terrible phone and refused to help me set it up, than they send me a new one without a sim card. I had to transfer it from phone that we knew did not work right, neither phone did sim card holder pop open with paperclip as was suggested, no sim opener was sent. Im terrified to go back to store as they will probably try to charge me for defective phone even they are hundreds of people on line complaining about how these phones get blue lines and than implode. 2 stars is generous for this once great company. Not sure why this thing doesnt know where I live read more

They are only working a few hours a day. The covid is long past. Not really worth your time or energy to go here. Pick a location that's open to try to make money and take care of customers. There's a Best Buy close by. Might just be better to go there and let the store close. read more

I called Verizon to cancel an account for my brother-in law who was being hospitalized. I had power of attorney (POA) and was informed by telephone to go to a Verizon store to cancel the account. They couldn't do it over the phone even if I were to fax them the POA. I went to my local Verizon store and I was informed to go to a corporate office. Nobody told me the corporate store in Naples was closed. Went to the on in Estero and they could do nothing except tell me not to pay the bill. What a waste of my time. If I could have given less than 1 star I would have. read more

This Verizon store SUCKS!!!!!! Have had Verizon for my whole entire life. This specific store has made me want to switch carriers. I have dealt with 3 female employees over the last week here and all 3 were incredibly rude and useless. I have never dealt with such inconsiderate, non-caring employees. It is like they WANT people to leave Verizon. Absolutely ridiculous. Will never come back to Verizon, nonetheless this store. Can not stress enough how frustrating it was to deal with these 3 female employees all within a 6 day time span! Will be warning all my friends and family about this location. Disgrace to Verizon. read more

Went to Verizon store in Coconut in Mall to buy a new 13 G phone and a customer for over 10 years gentleman. There asked me if my eight month old French bulldog was a service dog I said yes he said he doesn't have a service sweater I said, I forgot to put it on, he said sorry we can't serve you I said no problem. Thank you very much for being so kind. He just lost a sale I went elsewhere. read more

I purchased my new iPhone and iPad a few months ago. Two days ago my iPhone was pickpocketed while traveling out of US. Both of my dealings were with Devon and his manager in this location and I had a great experience in my initial purchase and replacing my phone recently. It was a very stressful and expensive situation to be in and therefore I do much appreciate the the great customer service I receive at this store location. Thank you to store manager; you have a great team. J Brooks read more

Amazing customer service. Was checked in immediately. Helped in under 5 minutes. Mercedes was so kind and helpful!

This location is closed. No one at Verizon knows why even though it is a corporate store. Major inconvenience.

We came into today for an upgrade. We have been with Verizon since 2007 and today was by far the worst experience we've ever had. The manager at this store would just sit in the back and everyone once and awhile she would come and ask if anyone needs to be checked in. We all say no because we have been here for over two hours and she then goes back into the back, not helping out the one person they have doing everything he can to make everyone happy but at this point we are already pissed. She needs to help out her teammates and actually be on the floor. read more

Do not even bother going to this store! They have limited hours, and if you're not retired and have to go in on the weekend you will spend all day there. Tons of people coming in and no one to even check you in. They should just close this store! read more

I am disgusted! I went to the store yesterday and spoke with Ann. NO ONE WAS IN THE STORE. She would not help me as I did not have an appointment to switch my phone to newer phone. She told me she had no time! However no one was in store.... She made appointment for me today at 1pm.......STORE IS LOCKED BLINDS ARE PULLED AND customers all asking questions? I will be switching carriers and phones read more

I just returned from the Verizon store where my service could not of been better. The manager and an agent named Claude, were so helpful. Apparently, my wireless card was recently recalled however, they were able to develop an effective solution for me. Also, I needed help to place a protective screen on my phone a d secure options about pricing for insuring my new I 12. Again, both were so helpful, pleasant, and knowledgeable.. read more

Called 3 times. Cant get ahold of anyone on the phone. You have to make an appt. what a joke. I'll buy my new phone with another company. Verizon has lost its appeal and its customer service. Don't waste your time here. read more

Worst customer service ever. Jaw dropping lack of courtesy and rudeness. Avoid at all cost!

What an unnerving experience we had today at this store. We were purchasing a new phone and IPad with a lovely lady named Shari who was very knowledgable and helpful. However, one very obnoxious employee named Prate made this a bad experience. He spent the whole time very loudly conversing with a friend in an extremely loud voice that rang through the whole store. He was complaining about his previous job, the mayor, etc. The whole store did not have to hear that he came from Philly, lives in Palmira etc. Plus we could not even hear the salesperson we were working with. Very unprofessional. Everyone in the store was commenting and one customer left the store in disgust. Manager should have done something. read more

Excellent service.... I was greeted by several sales rep. I soon as I entered the store. Jenissa, patiently took the time to help me until I was satisfy. I'm very pleased with the service I got. She made me feel happy to be a Verizon customer. This location will be where I will come when I need help. Thank you for a great experience. :) read more

Our experience today purchasing new iPhones was actually a pleasant one !! Thank you to Judith who was extremely patient, professional and helpful in explaining the use of the new phones and transferring the data from one to the other. Could not have asked for better customer service !! read more

Our service at the Verizon Store at Coconut Point Mall in Estero, FL today was spectacular--truly! We were helped by Rafael with a rather complex operation getting a new phone, transferring phone service from another carrier (also having forgotten the pin # for this account), and transferring data from an dead-as-a-doornail iPhone 5 (yeah, I know!?). All this while an increasing older model iPhone inventory seems to be shrinking. Rafael went far over and above regular customer service to solve ALL these problems! And, we got a great new older model iPhone with a great Verizon plan that fits our fixed income budget. We bought some recommended extras from the staff that will make our experience better with this phone as well. One of the manager, Shari, in addition to a couple of other staff members piped in with creative solutions to this somewhat challenging multi-step operation, got the data from my old iPhone 5 transferred to the new phone, and even walked me through ALL of the setting up of this new phone. We HIGHLY recommended this Verizon store!!! read more

My experience was so frustrating. I went into the store to get a new phone when the phone was getting set up I was given a new person to help me after I had worked with someone else. During the process of transferring the data there was a glitch in the software and the phone was not able to be completely set up. Apparently Verizon knew of the glitch because they gave me a printed copy of what I needed to do at home to fix it. I guess they should have told me about the glitch before we started the process, then I would have had an option to wait until the software problem was worked out. I'll never go to that store again. It was all about the sale. Sub par service, read more

After reading some negative reviews about all of the local Verizon corporate stores in my area, I was a little leery about coming in to this location. I needn't have worried. Keith was our Solutions Specialist and he patiently answered all of our multitude of questions and gave us some helpful tips. He was professional and courteous and I couldn't have asked for a better phone shopping experience! read more