Terrible Billing & Service! Made a return for modem and they lost it. Instead of billing me they sent me to collections. Will never do business with this company. Avoid there services. Use Verizon! read more

Zonya was a great help! Very quick and efficient and super informative. Honestly haven't had a more pleasant visit.

LEAVE T-MOBILE BEFORE YOU WASTE ANY MORE TIME AND MONEY!! Complete waste of time. Despite having already requested service directly from T-Mobile over a week ago I still had hope that someone in store would be able to help. Staff was lazy and not interested in giving me a real solution for my phone difficulties. They were more interested in talking about their diets and how to avoid drinking soda. Was waiting for a sign to switch to Verizon and here it is. Thanks Israel! read more

This store is great! Everyone is really helpful and knowledgeable. They helped us get new phones as we went fro Sprint to T-Mobile. We were treated very courteously. I would really recommend this store to anyone for mobile phone service. It's in a convenient location right off of 41. read more

Everyone in this store is super polite and attentive. Love the fact that there's barely any wait and I get helped right away. I highly recommend this store. It's right next to the First Watch across the street from Coconut Point mall. read more

They take forever! We just wanted to pay our bill and buy a phone case. It should've taken 5 minutes and it has now been over an hour and we have not even been helped yet. The guy seems to be making friends with his customer which is great customer service for his current client but he is making everybody else wait because they want to chit chat. If they want to conversations like that then they should really hire more staff. It is like this almost every time I come in. read more

Got real bad customer service in this store, especially from a girl name "Jeller or Jaller" and a guy name Nicholas. We went in just to get a pre-paid sim card and there was some problem with their system/sim Card, not sure, as they would not explain what the problem was, just made us wait, and wait, and wait... They would not explain what was going on and had an attitude. Decided to leave and come back later, as they said they could not give us the sim card nor the money back. Came back afterwards and the sim card did not work! First they said there was a problem with our phone (not true) then they realized the problem was related to the earlier problem - still not explaining what! They said we had to wait 10/20 min - again! After I insisted on an explanation, denied with an attitude by Jeller, a guy named Alexander was kind enough to explain and we waited. Not a good experience at all!!! read more

Great customer service! Really loved how energetic the Reps are at the store! Highly recommend to everyone