THIS store, gets 5 stars from me today, but the overall Verizon Wireless customer service online and via phone, are straight up bs sometimes! There's no more "caring about loyal customers!" But, at this store today, JORGE B. (the manager), went over and beyond helping me, even though they were just about to close!!! He patiently answered all of my questions, helped me pick the right accessories, for my new phone and even placed my screen protector in there!!! What a gem!!! Everyone was really kind and courteous, to their customers tonight, just feeling appreciative, because it's becoming more and more rare these days! read more

Verizon - Phantom White!!! - Mobile Phones Near Me - Everett, Washington

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Do not get involved with there prepaid service. If you change carriers Verizon will keep any money left on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening. read more

Straight talk switched over to Verizon and the quality of their data SUCKS! I now have lagging with that little circle turning continuously switching to the next page, games are glitchy and IM SO ANGRY AND IRRITATED I thought we outgrew this lagging years ago. I got a 5G phone and it's lagging like a 3G phone did back in 2012. OMG !!! VERIZON - COME TO THE PARTY and act like a grownup wireless company I mean Really????? Sincerely, a very unhappy ex straighttalk changed to Verizon bullshit wireless customer. WOULD NOT RECCOMEND!!!!!!! read more

Rude, disrespectful arrogant. The employee that was too assist me, took my phone and and was trying to access so she "could see my account" She had already verified that I am account holder, then said she had to wait until system timed out for manager override. Went in to try and lower my bill. Loyal customer of more than 14 years, and closer to 25, but the business had been separated east coast west coast. We are the CUSTOMER, you need too remember that. read more

Andrew was the associate handling my issues and he was so very patient after being put on hold several times and transferred to different departments so many times....it was the transaction from hell but he was just so great at dealing with the reps on the phone and with me .....I was there for over 2 hours and the whole time he was just so polite and got the matter settled after all. read more

I would not recommend this place - the service is horrible. Twice I experienced rude attitudes from their reps. When I needed to upgrade my phone, I waited in line only to be told I need to make an appointment even though there were reps standing around. When I showed up ten minutes early before the app time, they still did not take me in, instead they had me wait and wait while taking other customers that came after me. I got very close to just walk out being up against the time - I needed to go to work. Long story short, I will try to avoid these people - they simply don't care. read more

Jorge the gm helped me with all the issues on my phone! Had several other attempts to fix with no success. He got straight to it and fixed things right away. Thanks for the help brotha! read more

After 5 days, this store, and Verizon have been unable to set up a 2 line business account. Each day I'm told it's a new issue they need to open a ticket for and it'll be fixed in 24 hours. Still no resolution. They are the absolute worst to deal with. read more

Took me 42 times to get through to my wife. 42 fucking times Jesus Christ is this a carrier pigeon company? Fuck you, Verizon read more

I want to let you know this review is not about the Verizon Wireless retail outlet on Everett Mall Way, it is about Verizon Wireless as a Company. The below is a review after using this service for over 20 years. If there was a half of a star, that is what I would have given them not one full star. In December Verizon had a promotion, buy one get one free on the new iPhone 12 Max. I called in and we discussed the promotion. After a lengthy discussion the Verizon representative stated I could turn in my old iPhone XP and get a credit of $24.17 a month for the next two years - wow, what a great deal! This was to good to be true! I ordered the phones, and went to the Verizon store to pick both phones up. It was days before Christmas and COVID was a huge concern. I pulled up to the store, told them I had two phones to pick up and they handed them to me, I never walked into the store or showed ID or a credit card - two new phones A few days later I received the Verizon envelope in the mail to send in our iPhone to get credit. I have confirmation of the Trade in order and it states that I was to get a credit of $24.17 for 24 months. The credits never appeared, so I called and discussed my issues with Monica Allie Alycia Justin Kathy I was told the credit would appear next month, two credits will appear next month and so on. The Verizon team kept telling me that the credit was in place, I would see them soon. I was even given submission ID numbers to verify. On my April bill (five months later) the credit did not appear on my invoice. I called and spoke with an employee that told me I was not eligible for the credit " you are not able to get the buy one get one free and to turn in your phone for a monthly credit" how in the world would I know that this was not allowed. I discuss this on the phone with the Verizon Wireless representative and it was a done deal. the Manger told me that I signed papererwork, it was a verbal contract, how would I even know that was not allowed? It was a verbal contact made on the phone, I am sorry your customer service representative did not know the rules when she agreed to two new phones and that I could send in the old phone, I did not add something after the sale. My call was then escalated to a "Supervisor" I was told it would appear on the information that you sign when I get the phone - well, If that was part of the original deal HOW WOULD I KNOW IT WAS NOT INCLUDED? I requested my call be escalated to the supervisors manager and she told me that there was no one to contact after her - really, that is how you do business? You have one point of contact and one supervisor? This has been a horrible experience, I would not recommend Verizon to anyone. T Mobile, here we come!!! #poorcustomerservice #nocustomerservice #tmobileherewecome read more

Horrible service. Don't bother setting an appointment they won't help you until they get around to it. Even if there are (2) employees standing around doing nothing. Would give zero stars if it was possible. read more

Could not get Mobile hotspot enabled on a fully-functional, brand new phone, without subscribing BY VOICE to service despite contract stating 15GB Mobile HS data. First phone call to Verizon and guy asks me "to place the phone closer to my face" ... I still get one bar on "new 5G network" HA! The manager insisted if I didn't want to pay $50 restocking fee for $700 phone that is no better than 3G, I had to file a report with Verizon - by voice - claiming low signal. Finally got through to support and they said, "No $50 fee regardless of reason for return." great, back goes the $700 phone that had voice/data performance no better than my old S3. Then trying to add CC for pre-paid wireless, system wants to change your address to something better, OK, then it's back to the previous page for a better address again. Worst. Service. Ever. Don't fall for their, or anybody's, "5G network" claim. Yeah, the network for it is there but the implementation of 5G is years away except for maybe football stadiums, etc. read more

DONT WASTE your time coming here, horrible customer service. The manager literally Jorge was so rude and took their sweet sweet time trying to assist me and I was coming down here to just get sim chips. read more

Updating this again to say they are actual SCAM ARTISTS. Still have not gotten this resolved after calling 2+ times a month at billing time when they continuously promise to fix this on the "next bill". TERRIBLE read more

I should have read the other reviews before coming in. To give credit where it's due, I had no issues with waiting or with their covid precautions. Everyone wore masks, and they limited the number of people in the store. I was greeted by the door person and swiftly pointed toward Steve, which is where my issues started. What other reviewers have said about him is true. He's rude and visibly irritated for having to actually answer questions. I've worked customer service jobs in the past, and I can understand the frustration of people asking you the same questions all day. But if one customer annoyed you, don't take it out on the next one. I asked to buy an iPhone 12. He looked annoyed that i had the audacity to not start my sentence with the color and storage. "There's 15 different ones. Which one?!?" I just said the non-pro, non max, and non mini, 64 gb. "Not the pro? You're downgrading if you get this. The display is worse, the camera is worse, and it's not as good quality" I get that you're probably told to upsell expensive phones. But this reveals that Verizon's sales tactics involve relying on customers' ignorance and shaming them for picking one phone over another. The 12 and 12pro have the same processor, both have an oled display, and both have the same battery life. I don't care that it doesn't have a telephoto lens, since it wasn't good to begin with. Any new model will be better than my 2 year old phone. Im not going to be treated like I'm stupid for not wanting to pay $1000 for a phone with the same hardware as a cheaper one. "You know you can just upgrade online right?" Cool. Got it. I'll do that then. I now know better than to come to an actual Verizon store. read more

Terrible phone service. I called and never got a human. I wanted to pay my phone bill. Could not get through the code barriers to pay my bill. Every prior month has been simple with no complications. This month nothing but f******* complications!!!!! I am so pissed! Could not even get a human being to talk with!!! If this continues I will find John Galt and see who he uses! read more

Won't come back to this location they have the worst service Verizon charges a good amount the should hire more capable stuff read more

Went in yesterday to see if I could get some help with a warranty replacement phone I had received but would not connect to the network (so I'm already dealing with my second phone in a row giving me issues). Two trips back later and the phone is still useless to me. First time in it worked fine in store and they told me it was an activation problem. So I left only to realize it still wasn't working down the road. Went back in and they replaced the SIM and once again worked fine in store and they sent me on my way. By the time I got out to my car it was back to no service. So I went back in and they said they would have to have another warranty replacement shipped to me... in 2-3 days and I would be SOL on a phone until then. But telling me if I had upgraded my plan they could get it shipped out overnight. They couldn't get me a new replacement from their stock or even offer me something to get me by in the mean time. Through all of this the guy keeps trying to convince me I need to upgrade my plan when all I want is my damn phone to work. As much as I enjoy getting away from my phone to expect a customer who pays a large sum of money for a service to just accept a disruption in it with no offer of compensation seems like poor customer service at the least. read more

Well we did have to wait for an hour to speak to a representative, That was the bad part. The super great part was having the pleasure of working with Jay Williams. She was amazing!!!! So smart, funny helpful and speedy. We were very impressed with her professionalism and fabulous customer service. I find it very rare these days to find people who truly want to assist you and care about helping you. Jay Williams is all of that and a Bag of Chips! Thank you Jay for making my switch to Version a great time instead of a pain. You are most wonderful and if my husband and I need any help in the future we will for sure be coming in to see you. JAY ROCKS!!!!! read more

CHECK THE ACTUAL HOURS OF THIS STORE. nothing is properly updated, including the store hours on the window. We have rearranged our entire day to make it before they closed and sure enough they closed an hour earlier than it said ANYWHERE. after spending so much time on the phone with this carrier it's just simply BS. read more

I AM NOT A SLAVE!!!!!! Terrible customer service - medical fascism and discrimination! Unbelievable! Please, do yourself a favor, do not go to this store. Racist atmosphere, inhumane, careless. They don't care about their customers, period! Managers at this store don't know how to handle special needs customers. Verizon got too big to care for one customer. I had a two-year-old child with me in the stroller. Was refused a service, got permanently kicked out from the store despite my medical conditions. The manager called the police on me and my two-year-old child to be kicked out of the store. The manager escalated the situation to unprofessional levels. Simply careless and I suspect racist/anti-white attitude in the store. I was refused service and got kicked out of the store because I had my mask over my mouth allowing me to breathe through the nose. I was trying to explain my medical condition and special needs to breathe oxygen. I am very sensitive to the depletion of oxygen. I need to breathe oxygen. The manager didn't want to accommodate my needs outside the store. There was no bench or table outside to put my belongings and my hands were full with the large iPad, iPhone, purse, stroller, and a two-year-old baby that was losing her patience. The store manager immediately called the cops on me and kicked me outside with the child. When the cops arrived they told me that the manager is banning me from ever come back to the store and that if I need something then a family member would have to come instead of me. I felt discriminated against, humiliated, and speechless. People use this mask regime to mistreat, attack, and discriminate against other people using "masks" as an excuse. NO ONE HAS THE RIGHT OVER MY BODY. I AM NOT A SLAVE!!! I AM AN ADULT AND I KNOW WHAT IS BEST FOR ME AND MY BODY!!! SO DON'T MAKE DECISIONS FOR ME BECAUSE YOU ARE NOT LIABLE FOR SIDE EFFECTS, I AM!!! I AM NOT A SLAVE!!!!!! I AM A LIVING HUMAN BEING!!!! I know I have a strong Russian accent and white. I felt that that could be one of the personal dislikes and no willingness to work with me and treat with respect. The Anti-Russian attitude that is in America for many years. Other customers threatened to break my phone when I was recording my experience in self-defense and the manager said nothing to them. The manager did nothing to resolve the issue and put no effort to protect me from other customers' threats. I didn't feel safe in the store without my husband that could possibly protect me from that type of mistreatment. I bet if I was a black woman, things would have been much different! But because I was alone, a white female with a child and a Russian accent people felt like they can attack me, and treat me with such disrespect. I was treated as an outsider even though I live in the US for more than 20 years. The day of the incident was 04/10/2021 in Everett Mall Way, WA State CORPORATE STORE. If the corporate store is allowing itself to treat its customers this way - this says a lot about the company. Verizon should provide some tables outside for people with special needs just like restaurants do! And don't tell me that a multi-billion $$$$ corporation cannot afford to accommodate customers with special needs by providing some tables outside! This is medical fascism and discrimination! read more

I ABSOLUTELY HATE VERIZON! I HATE EVERYTHING ABOUT VERIZON! OMG! WHERE DO YOU WANT ME TO START!??? Let's start with Verizon High Speed INTERNET. Their damn modem never fricken worked. I pondered shoving a damn AOL CD in as I waited for pages to load.....DIAL-UP WAS BETTER THAN VERIZON'S PISS-POOR "HIGH SPEED" INTERNET! Now let's move on to VERIZON BILLING! They offer COMBINED BILLING! Yes, all of your Verizon bills conveniently rolled into one neat, tidy statement. BULLSHIT! I have tried to get them to do this for four YEARS and NO ONE CAN DO IT! How about a name change on your bill. I used to have an accountant pay my bills for me. All my bills were sent to his office. I then fired him, and asked Verizon to remove his company's name from my bills. SIX YEARS LATER AND THEY STILL HAVE NOT DONE THIS! So. You need to pay your bills cause they are gonna be late, and you need to drive to Verizon and pay them? One stop bill pay? OH HELL NO! Because FIRST YOU have to go to the mall, and THAN YOU have to go to the KIOSK in the mall, and THEN you have to drive ACROSS THE FUCKING STREET TO FINISH! AND when YOU DRIVE ACROSS THE STREET? You have to take a MOTHERFUCKIN NUMBER out of a GODDAMN MACHINE and stand around like a IDIOT with the rest of the damn HERD while VERIZON EMPLOYEES STAND AROUND AND TRY TO LOOK PRO AT DOING JACK! But that's not where it ends. Nope. NOW Verizon turns two of my PAID IN FULL ACCOUNTS INTO COLLECTION! I have spent over an hour on the phone with these MORONS, and told them they can shove it up their corporate ASS. I owe them NOTHING, and I WILL NOT PAY, I DON'T GIVE A SHIT, I WON'T PAY IT! FUCK VERIZON! read more

If I could give this place a 0 star I would.Multiple awful experiences here. The last time I went in this place an employee by the name of youssef was super rude to me condescending, and threatened to throw me out , accusing me of swearing (which I did not do) I've been a customer for over 10 years with Verizon wireless. I drive clear down to Lynwood to the alderwood mall location to avoid the Everett mall location at all costs. !!!! read more

This store have the worst possible service. The first time coming I had to Waite 45 minutes for service. Why? Two representatives was having fun laughing and giggling with a young woman. After a while one representative finally pulled himself away and after looking at my phone, told me that the reason for dropped calls is because I did not clears away recent Apps. I cleared they apps, and he Quickly rushed to join his friend chatting with the woman. Follow up: He was dead wrong. Phone still dropped calls. I returned after talking to a phone rep, who asked me to return to the store and have the rep call her to fix the problem. After returning, the rep said that I would have to call, and she could not. So I did and we given a series of instructions which did not resolve the problem. After two trips to this store and an hour with the Verizon rep, I decided to take my phone to apple. And, when my contract runs out I will be looking for another provider, as these people are not interested in customer service unless you are an attractive lady. Who will probably give them raving reviews. read more

One of the worst VZW stores I have ever been too. Just call 611 you will have a much better experience. I have never been treated as rudely as I was by their reps here. The only bright spot is that it makes feels like I am back home in the ghetto that is the south side of Chicago. read more

Guess this is what it comes to when you feel you've taken over the cell phone service market........ Two things that stuck out the most when we went to renew our 2-year contract: 1. They actually have someone that stands next to the "Sign In For Service" kiosk and tells you earth-changing things like "in the box on the screen that says LAST NAME, please type in your last name" 2. The rest of the staff acts and moves around like the old electric vibration football game of the 70's. I almost felt like someone was going to offer me some Soylent Green while I was waiting........ read more

I've never been treated so unprofessionally by a sales rep. Completely unfriendly, and only wanting to do the minimum work to help my family. This sales rep would constantly look at my wife and I, like we were the dumbest piece of garbage he has ever dealt with. Only after he realized that we weren't going to "just leave, and call customer service," he decided that he would actually do his job, and fix the problem that we came in for. I'm certainly not looking to get my ass kissed when I enter a business, but common courtesy, and friendliness is not too much to ask. Steve Yu, you have a horrible attitude that needs to be addressed by your superiors. read more

Walked in a was greeting and told them our name since there was a wait which is understandable. Tell me why we waited over an hour and people who came in after us got helped first??? LITERALLY 3 people who came after us. They literally wasted our time. What was the point of taking our name down for the waiting list if you're not going to go by it?? Very disappointed. Never going back to this Verizon again I don't care if I have to drive to a further one. read more

If I could give a zero star rating I would my family or I will never deal with this location ever again.... they can care less I'f they loose you as a customer... Both times I've come in this location in the last 2 months they have told me to call customer service..... Really i had to drive 15 Miles to get here to hear that as a answer concerning 2 separate issues.... they can't even assist you by calling customer service for you while you are their...... Guess what I went to Costco after being turned down by these guys saying call customer service, funny thing is Costco resolved my issues for me WITH OUT EVER CALLING CUSTOMER SERVICE.....and COSTCO made phone sale from me I'm glad they got my business...and not these guys ....Thank you Costco you will for ever be my go to location now for verizon anything! read more

I've had atnt and wasn't one bit happy with them then I made the switch to verizon and the staff member Tre helped a lot in making my decision whole lot awesome! Now I has a iPhone 5s and I am very happy. Tre also gave me his personal cell number and promised me that we will play mortal kombat X when it hits stores. If I could high 5 this review I would!! Also Tre was very knowledgeable about every device. We also had lunch....he paid :) read more

This Verizon Sucks. Not only is the staff about as competant as brain dead monkey, I am glad I quit them. I renewed my cell phone contract but I wasnt happy with my phone. They have a very liberal return policy, and I returned the phone within hours. I was to get a 100.00 credit on a new phone. Well it was never transfered when I realized I did not like my phone. It took me 6 MONTHS of calling people, going into the store, Calling even more people. It was never straightened out. I cancelled my phone contract, sucked up the charge for it. Im now with AT&T and I have no complaints. Save your self some time and hassle and AVOID this place. read more

I've been here about four times in the past year, and have never had a bad experience. I used to go to another one closer to my place, but after struggling to get them to help me out, I decided to drive up towards Everett Mall. Now I go out of my way to visit these guys when I've got a question, because they're honestly really helpful. Just an example? When they saw how much I was paying on my bill, they asked me where I worked. Swung me a 19% discount on the entire thing just because of where I work! They've never been too pushy on the upsell and are really patient. Anyways, there's always going to a be a wait time, and always people who left with their problems unsolved and a bad taste in their mouth, but personally? I've always had a really good experience here, and highly recommend this location. read more

After being with Verizon for 18 years, I decided to switch providers when I moved to Washington because the other provider offered free data and I was sick of paying $471-800 a month for Verizon. I paid my bill at the beginning of the month, in cash, in Oregon knowing I was cancelling the service when I moved. When I got to Washington at the end of the month I did terminate my service and switch providers. The next month they still auto debited the $471 from my account. When I called they said they couldn't refund my money, I had to dispute it with my bank, which I did AND received my money back from Verizon. I was also charged $170 to early terminate, no problem. I got another statement for a bill this month and called THREE times to explain to the mental midgets in "customer service" what had happened. They had all failed to document in their notes anything that had happened. I asked to speak to a supervisor and was told she was "on a phone call" and would call me back. Of course, she never did. Today I received a collections notice for the money THEY REFUNDED ME!!!! read more

Okay. I had to go back to Verizon today (dreaded the experience) and was so impressed. Zacharia is freakin' amazing. Not only was he very knowledgeable and patient with me, he did his job fast. Lightening fast! I reference my time a lot in reviews and wow did he completely compel me to give this place another chance. He even gave me his card and responded to my texted question within a couple mins. This is above and beyond. And kudos for the manager responding to my last review, that follow up shows they care. A+ guys keep up the good work! read more

We had a terrific experience in customer service from Ron at this location. We unexpectedly switched carriers on a date that our provider wasn't able to provide service, and Ron answered our questions by phone before we drove there AND spent about two hours with us seamlessly transferring our files. He showed us some new apps, transferred our old phone lines, and we are even saving money on our monthly bill. Also, the rest of the staff was friendly and helpful! Clean, open store. read more

This is the worst Verizon store I have ever been to!!! Do not come here they will 100% mess up your account every two time! The customer service sucks and everyone there is so rude!!! Go to Best Buy right across the street! read more

Excellent experience. I went to a different store first that tried to take advantage of me and sell me things I did not want or need. Fast service and trade in money was credited right away. They were honest from the start. The greeter took my name down when I walked in and an associate was with me within 10 minutes. read more

If like being lied to? If you like being treated poorly? Then this place is for you. I can only hope a day comes where customer service means something again read more

Rudest people I have ever encountered, manager was extremely rude for being a Verizon representative very unprofessional and unhelpful, go to a goverizon store if you want any real help from people that aren't complete a holes read more

Every time I walk into this store I spend twice as much time on the phone with customer service trying to fix what they screwed up. This time I even called into customer service before I went and had them submit the work order but the rep still managed to screw things up. Just spent two hours on the phone with customer service fixing things... Hey Verizon! Customer service in person is still a thing! read more