I would NEVER recommend Best Buy to anyone. I purchased a computer off their website that needed to be returned due to a critical error failure. Their return policy was confusing and poorly understood by the employees. They lost track of my computer and didn't issue credit promptly. Several calls, emails, in-person visits with management, and many hours wasted later, they finally exchanged it. read more

Waited for a "blue shirt" employee to help me test out sound bars. 10 standing around doing nothing. I ask for assistance and was told, "I'll send someone over". No one came after 20mins and two attempts with CS. There is a reason your business is failing.. I had full I te til. To purchase a sound bar and sub today.. headed to Costco now. read more

We had an appointment to have the screen replace on our I phone and you could tell the guy didn't want to do it. Very rude. Would never recommend this place. read more

I would TELL ANYONE to NOT NOT NOT go to Best Buy. They used to be my go to and I loved the customer service I received. Not when I went in over the last year or year and a half. They basically told me my computer was unfixable after taking my $$$$$. IT was total BS. All it needed was some software updates which I found out when I took it somewhere else. Also, they told me I would get a total refund. I got a tiny tiny tiny partial one. I had been LOYAL to Best Buy for years! Never a problem until the last year and a half. Employees nowadays, currently are very arrogant and they never did a thing but take my money, AND not fix my computer. They used to be GREAT! What happened!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! URGH. Totally dissapointing how they've changed!!!!!!!!!!!!!!!!!!!!!!! read more

Very poor customer service -- impossible to get help even when ready to buy I am extremely disappointed with the customer service at this Best Buy location. Even when you come with a clear intention to purchase products, it is nearly impossible to do so because you simply cannot find an employee who is able or willing to help. Every staff member you approach redirects you to someone else, says "someone will come to help you," and asks you to wait. You wait 20, 30, sometimes even over an hour -- and no one ever comes. This is not a one-time incident. I have experienced the same situation three or four times already, and each visit ends the same way: wasted time and no assistance. As a customer who is ready to spend money, this experience is incredibly frustrating. If Best Buy wants to keep customers and sales, basic in-store assistance should not be this difficult to receive. Very disappointing experience. read more

HORRIBLE! Do not go here! I wasted hours of my life. Two days and two trips & my gas. I was looking to have my computer checked on, and 2 iPhone batteries replaced. I was told online, no problem! just walk in whatever and it'll get taken care of. Obviously that was far from the truth. I walk in yesterday and stand in line for 30 minutes. Then, the guy tells me oh we can't do anything today. Make an appointment. Ok. I was telling him the issues with all 3 devices and he obviously was not listening at all. He said he would book me from 12:20 today until 1pm and a little after. So three appointments for 3 devices! Well guess what? Today I walk in and a different guy says I have no appointment, the guy from yesterday booked me under my grandmas name, not my name, and only one appointment for one device at 1pm!!!! Wtf??? Then I get told today they do not work on any devices under an Iphone 11 and they don't work on chromebook's AND they don't replace batteries on phones with cracked back screens. That would've been nice to know YESTERDAY so I didn't waste my time coming back today. Unbelievable. I'm so annoyed and will never return. Bare minimum customer service and they do not care here. read more

If you enjoy having to take a day off only to have them cancel the furniture assembly they were supposed to do, then spend your money here. Had to completely cancel the order after putting it in over 2 weeks in advance read more

I've never had any luck shopping at this store. The employees stand around chatting with others and aren't interested in helping you, however in January, I took a chance and ended up spending $700 on a new cell phone. The employee talked me into buying a unique charging device for an additional $40. It worked great until the end of April when it literally "fell apart "! it's defective and can't be fixed. I returned it to the store with the original box asking for an exchange since it's obviously a manufactures defect. The employee told me "it's against their policy" to honor anything after 30 days! I HAD THE RECEIPT, the box and the item. He could see it waa defective and told me to contact the company! Just one more reason I will never set foot in that store again and caution everyone else to do the same! They deserve to go out of business! It's a terrible company and their customer service doesn't exist! Good luck if you decide to shop here, but I encourage you to look at other stores before parting with your money! read more

My wife and I have been going to best buy since 2009. We have bought cell phones, Tvs, speakers laptops security cameras, and so much more here they have it. Every time we go to any of the locations mainly the Marysville one but we have always been treated with the most up most respect and they have even help us with price comparisons on an occasion or two. They are always super friendly and it's always easy if we need tech support for an item. You can call, go online or even in store for most anything, I do perfer in store the most. If there was any questions that one didn't know for sure they would go and make sure they had the right answer. No smoke blowing here just to get a sell. I would like to say thanks to the Everett and Marysville location keep up the great work. read more

This is not specific to the Everett store. This is online ordering - my online order was immediately cancelled. I forgot about 2 years ago, when every single order I placed was immediately cancelled. Online ordering is useless! I won't forget again. read more

I lost my Samsung Buds 3 Pro headphones and was looking to replace them. I found a good trade-in offer on Samsung.com for my older Buds 2 Pro, so I called Best Buy corporate on August 29th at 425.355.9490 to confirm if I could get the same offer in-store, as they have Best Buy Mobile on-site. I was assured that I could. On September 1st, I visited the store and worked with a helpful Samsung representative and a best buy rep named Faiz. During our interaction, I was informed that I had been misled by corporate and that they would not honor the offer, which I understood. However, I happened to have an extra pair of AirPods Pro that I could trade in for an $80 credit, which I was willing to accept. I was then told I wouldn't receive any credit without a lightning cable, even though I could get credit for my Buds 2 Pro without a cable. At this point, Faiz walked away and began assisting another customer, which upset me. I asked to speak with the manager, Justin Henson, who dismissively told me he wasn't going to help and didn't care that I had spent thousands at this store this year alone. This was one of the worst customer experiences I've had, and I will not do business with the Everett Best Buy store again. read more

Very uncomfortable experience with their Open-Box system. I made the trek up to Everett after work to score what I thought was a solid deal on a TV I'd been tracking through Best Buy's website. The TV that was listed as in "Good Condition" with no explicit comments. Turns out, it was actually missing hardware essential to use and came with the wrong One Connect connector, a damaged One Connect port, and a chipped screen. A major misrepresentation. I returned it to my local Best Buy (Lynnwood) to save time and because it was listed on Best Buy's policy as totally fine to do. Unfortunately, I was met by the Lynnwood manager with a lot of skepticism (understandably, in retrospect ... they probably thought I was trying to scam them). They checked video footage and confirmed the TV had been tested, so something else sketchy must have happened along the way -- maybe someone purchased as Open-Box and returned it before me, and an employee failed to inspect it, falsified the condition report, and accidentally swapped the One Connect cable? Not sure, but it wasted a lot of my time, caused major anxiety and discomfort when I came in to return it, and ruined my Best Buy brand loyalty & trust. From what I hear, this may not be an uncommon experience with Everett, and I hope management looks more deeply at what's going on with Open-Box at this store. If a manager wants to reach out to me, I'm happy to provide more detail to help sort out what happened and make sure future customers don't get burned. read more

Customer Service Manager & Geek Squad are both a problem! First day geek squad was rude, second day called store with broken iPhone, explained to the manager that I needed to talk to the geek squad and all she could do was say you need an appointment! I already had an appointment and I was calling in during that appointment at 1:40 PM. Then went back in same day 6:33 PM only to have the geek squad dude be rude to me because he assumed he knew my problem with Apple Support and Apple Legal! Horrible store would never recommend it!!! read more

I wandered into Best Buy in Everett, WA this afternoon to upgrade some tech tools. After looking and reading through products on the shelf for multiple solutions including mobility factors, a very knowledgeable and professional Best Buy Associate, Blake, arrived to my rescue in the computer and smart phone departments. Wow - just what I was looking for - I was provided an education on different options and ended up purchasing four items that will keep me ship shape for the time being. Happy Camper, yes I am! Thank you for your accurate, efficient and creative solutions, Blake! :D read more

Best Buy - Everett - Blake to the rescue! If you have questions, he has answers. Excellence in Customer Service! - Electronics Near Me - Everett, Washington

So many horrible experiences from service to products, restocking fees and the list goes on. Every now and again I find myself having to go there for something and I race home and jump in the shower because I just feel dirty. read more

Roy was extremely helpful! He helped me find exactly what I was looking for swiftly and efficiently. The other staff who helped me were also very kind. Absolutely made my day, thanks again for being awesome! read more

Can't go wrong with Best Buy, location had more TVs then the one near Smokey Point. More associates to help customers. Selection is what is most common, anything uncommon won't be here in terms of electronics. read more

Please close this POS place . It's useless workers enjoy ignoring their customers. I came in to buy my daughter a tablet but no one was around to help me. read more

I just visited my local bestbuy (a former employer of mine as well. Many years ago) well, I make my purchase in the PC dept. And then make my way towards the exit. As I approached the main entrance the armed and bullet proofed security guard said my name to me taking me completely off guard. He was clearly watching me and somehow my personal information was available to him before I got there. This is 110% unacceptable to me as a cash paying customer. I have a reasonable amount of privacy I expect in public, and an armed guard shouldn't need my name. Ever. I was prepared to show my receipt as proof of ownership, but this is totally uncalled-for. This is also fascism. What happened to unarmed yellow shirts? Shame on you Bestbuy. We can come armed ourselves to stores, we don't need this!! That said, the man was kind and even said that it was kinda creepy himself. Maybe that oughta tell you it's amoral, unethical, and possibly illegal. read more

Customer service sucks, went to marysville location yesterday and was out of stock but said they had it in Everett and would be same price today. We showed up at the Everett one today and told them what was going one, spoke to three different employees who acted like we were stupid telling us we were looking at the wrong product (after having screenshots and just buying one yesterday). Marysville was much better and will not be going back to the Everett location again. read more

Didn't have appointment made! Called to confirm appointment made online... no record. Since I live on an island in Puget Sound, I planned to take a ferry to appointment requiring long wait times and this was in the snow--risking my safety amid COVID concerns. After reading their "customer care", I thought it best to confirm --failed! If Apple subcontracts with Best Buy, they will hear of this sub-par "service" since without having good back up, I will stop buying Apple products and sell their stock. read more

This place is a Ike. The phone number will only route u to an overseas line. They don't know anything. I ordered two TVs to pick up. I tried to call the phone number ...I got nothing but people that can't speak English. Them when I arrived they only had one tv available. Then they gave me the same overseas number to call and cancel the other one. B thank youI called my bank and canceled my purchase. I would of liked to be able to contact someone other then bots and overseas ripple that don't speak English. It's not like I didn't spend a couple grand. I have never left a review but this experience was that bad. I give it a zero star!!!! read more

Blake was AWESOME!!!! Went to purchase an IPad for my business. At first it took a while to get help. When I finally did find help the first guy didn't seem very interested. After a couple of questions he kind of just passed me off to the next employee. That employee was Blake. He really turned my experience from poor to great! He actually seemed interested in helping find what I needed. He was quick to find the specs of each model and help narrow down what I really needed. I wanted to leave this review because it is exactly what I would expect from each of my employees. Keep up the good work sir!!! read more

So I waited two weeks for a delivery of a tv. Scheduled between 7am and 1pm. Do you think it showed on time or even a curtesy call saying we are running late? Hell no, the delivery people didn't show up till 3:45pm! Piss poor customer service and they treat customers like the Dog shit under their shoes!!! read more

Best Buy - Everett - Electronics Near Me - Everett, Washington

Long Live Amazon. Best Buy is inefficient, poorly staffed, and curbside pickup takes 90 minutes. A Black Friday deal that saves a few bucks but drains and extra 2 hours out of your life isn't a deal at all, and this will be my final shopping experience at the dinosaur that is Best Buy read more

Purchased a new TV and had it delivered on 1/27. The delivery was poor quality. They unboxed the TV and sat it on the ground. Gave us the stands and left. They took the box with them and the REMOTE!! I called and had to go round and found with their customer service agents. Finally someone was able to help us. They are bringing us a new remote but we have to wait a week! There are no external buttons to control the TV so we can't even turn it on until we get the remote. When we spoke with the Manager at Best Buy in Everett he simply said sorry there's nothing I can do. Will NEVER purchase from Best Buy again. read more

Twice now the electronics department has proven worthless. Needed I pad for son and school work. Guy says "we don't display them." Never offered any other help. After a moment of stare down, we gave up and walked out. See if Yelp publishes this because of late, they don't seem to like negative or one star ratings. Yelp gets 1 star too for that reason. read more

Worst service I have ever received from a Best Buy extremely rude and unknowledgeable staff regarding their own services I recommend you go to another Best Buy or order online I got kicked out with a set appointment for 12:30 arrived early waited in line for awhile while an elderly couple showed up and immediately received help in front of me I spoke up and the guy was annoyed and was rude from start he then proceeded to ask me if I had an appointment I acknowledged I did pulled up my verification and he then proceeds to ask me questions I'm answering and ask if my information is in the system he then say he can't help me at this location that I would need to go online and set another appointment at this time it's 12:40 I go to my car set another appointment and it brings me back to the same location for a later reservation I then go back into the store where I see another to employees standing around talking I walk up and ask for help due to there Poor service I initially received showed home my confirmation for 12:30 it is now 12:45 at this point I am slightly annoyed that I have to re-explain the situation I'm being extremely short but did not raise my voice the manager Jess then proceeds to tell me he's the manager and since I'm being volatile and hostile and he fears for his safety (due to My skin color) I need to leave the store so I ask him how am I being threatening and he calls security I explained the same thing to the security guard asked how I'm being threatening to anyone and he tells me I have to leave due to the manager saying so and he has no power otherwise I ask Jess the manager who I can speak to above him and he proceeded to let me know he's in charge no one else can help me read more

I keep calling this location and they keep hanging up on me ! I was on the phone on hold for 20 minutes. They finally picked up then hung up on me read more

The Absolute worst! We were warned, and we should have listened. Bought new oven/micro combo, had to wait 2+ weeks for delivery (that's fine, understandable). 3 days before the scheduled installation- they don't have the microwave. We did not want to install a brand new oven, only to later install a microwave on top that could fall and shatter the top. We opted to wait, another 2 weeks. Installation day arrives, one guy shows up halfway into the 4 hour window given. He doesn't have the oven. He removes our microwave and oven- leaving a huge mess, my husband has to get the mop and vacuum out for all the dust from new holes drilled, etc. He installs the microwave. INCORRECTLY- no way did he even test it, vent isn't set correctly, parts have fallen down within it, and it's insanely loud. His boss arrives, I still do not know why. They leave to find the oven. They never did. We call customer service, 20+ minutes, no result. We call back in 2 hours- you can have oven sometime between 7am and 7pm in 2 days, probably. We call again, another 40 min call- no one can fix microwave that WAS NEVER INSTALLED CORRECTLY TO BEGIN WITH for 4 days, sometime between noon and 8pm, probably. ABSOLUTELY UNACCEPTABLE. TOTAL JOKE. LISTEN TO REASON AND NEVER EVER EVER DEAL WITH BEST BUY IF YOU ACTUALLY WANT TO GET THE BARE MINIMUM OF CUSTOMER SERVICE AND PEOPLE ACTUALLY DOING THEIR JOBS. read more

DON'T BUY HERE and expect a delivery! Absolute EMBARRASSMENT poor customer service! We bought a refrigerator, stove, microwave, and dishwasher around $3200. We paid for the delivery to come on Sunday as we were originally told, we get a message from SSA Logistics saying my Best Buy order will be delivered on Thursday from 8:30-10:30, no show... we get a call at 11 asking if 1:30-2:30 arrival will be ok for a reschedule. We said yeah no problem just give me a 30 minute heads up so I can meet you, since my wife has to leave to work. I get a text message saying the delivery is coming at 1:55pm as it's 1:30. I still don't receive a phone call until 1:40 the CSR Tanisha says "our delivery team is at your house and they need someone to sign for the delivery in 15 minute or we will leave" WHAT?! Where is my call? I'm in Bothell-To Lake Stevens, hauling ass home to meet and they can't wait another 10 MINUTES! I show up and my neighbor says the delivery truck stayed for 5 minutes then left. I call the delivery company pissed off saying the whole situation and they say "Sorry we called but no answer and our team will not wait more than 15 minutes they are already out of the area to turn around. What a failure at customer service, after I rescheduled my afternoon to accommodate their failure to show up on time. Best Buy is just as much of a fault for NOT standing by their work, it's their 3rd party that is a cheap & clueless company on how to deliver products effectively. This is what happens when management on both providers ends are spineless to accept a mistake, and own up to being there for their clients. The Best Buy Manager at Everett (because outlet location is MIA Monday-Thursday) says we will have to wait until the weekend and we will see what we can do... Really? Just pay my plumber $400 for waiting for 2 hours and expect my issue to be resolved a week later? Management is a joke here, train them on being innovative to bringing effective solutions! I've returned my order, and gone to Home Depot for more expensive equipment being delivered on time. I'd rather spend my money where service meets the value- BEST BUY HAS NO VALUE AT THIS POINT . read more

Place is nice clean staff is friendly Only downfall is there's not a whole lot XBOX Game selections

Oh how the mighty have fallen. The only good thing was getting a refund on my last purchase. COVID can't be blamed for the staff gathering to socialize and ignore pages to assist while customers (me plus others) stand waiting. Good thing Office Depot is just down the road - I am all set now. read more

I would HIGHLY RECOMMEND that no one ever gets the protection plan on your phone from this place. They send you out an old refurbished (a.k.a. someones old broken rebuilt) phone, usually has something wrong with it. you do not get a new one, you inherit someone else's problems. SCAM! SCAM! SCAM! SCAM! the phones usually have something wrong with them. If you add all the monthly fees I've had to pay, plus the $200 service fee, the total is more than the phone is worth. I could have bought a new one on-line for cheaper from a reputable dealer. Best buy profits, the consumer losses. considering the actual cost of the phone, this is unacceptable. read more

Horrible customer service. I will never walk into another Best Buy again as long as I live. I entered the store--someone said "Welcome to Best Buy," but no one said that I needed to get in the Q to receive help. I went and stood over by the appliance dept. Employees kept walking by and no one acknowledged my existence. Finally someone walked by who looked like a supervisor. He asked if I had been helped and when I snapped, "NO!" he snapped right back "Fine, I'll have NEAL come over when he's done with his customer. So I waited. And waited. AND waited. Then went to use the ladies room. Came out and waited some more. Finally went to the Geek Squad desk and they told me I need to go to the front and get in the Q to get help I went to the front and there was this same supervisor who had said he would send me help. He said "I sent Neal over and you weren't there." I told him I had to use the ladies room. He said "Well, that's your business." I then got angry and said "Fine, then I guess I'll just leave." His response, "go right ahead." I tried to contact the store. I ended up talking to corporate who said the store manager would be contacted and will reach out to me. He never did. I emailed the store twice. NO response. This forced me to have to buy my new stove on Best Buy.com. Which turned into another disaster. Needless to say I will not buy from Best Buy, period. Ever again. Their customer service is abominable both in person and on the phone. read more

SO DISAPPOINTED w/ BB Everett for not allowing me purchase Apple Watch with a legitimate BB eGift cards issued to me thru corporateawards@globoforce.com with access code to redeems the eGift Card# and PIN via Best Buy site. They did not even tried to verified the authenticity of the cards since the email for the awards were not directly from BB. VERY POOR customer services in deed!! NOT GOING THERE ANYMORE!!! read more

I mean who doesn't love Best Buy just saying staff is everywhere and willing to help clean very well stock if you love techy stuff like me than Best Buy. Is your spot read more

Best Buy - Everett - Electronics Near Me - Everett, Washington

We came in with the mind set that we'd potentially buy a new set of phones. We were greeted immediately by Joshua. Joshua helped us from beginning to end. He was very helpful and honest. We had a great experience overall. Thank you for your great customer service! Keep it up! From: Lloyd & Geri aka S21 Ultra owners read more

Best Buy, Everett Mall, Everett, WA The Everett Best Buy is a great electronics store with a super staff and great service. Prices are super store competitive. Background: I had my own computer firm back in the 1980's. Our family owns 2 laptops, 4 desk top 64 bit computers (Intel I 7 dual core) all running Office 2007 PLUS a server (running on Microsoft Home Server). Yet, I use a computer consultant to keep me straight. I am a Best Buy Premium Member, yet purchase about 75% of my hardware through Newegg. Family members each have smartphones. Computing is more than just a hobby for me. INTRODUCTION: Best Buy is just another big box discount electronics store - but it has survived in Washington where Circuit City and CompUSA failed. While the Best Buy stores in various areas vary in size (the Lynnwood store is much larger), the product lines are basically the same from store to store. While for many customers, all Best Buy stores are essentially the same, I think the Everett Mall Store in one of the best stores around - they do a great job. They get a 4 star rating from me - way ahead of the former CompUSA and Circuit City stores and far better than SAMS club, Costco, Office MAX and Office Depot. PRODUCT: This store has an average stock of white goods (e.g., refrigerators, washers & dryers,) car radios, GPS gear, flat screen TV's computers, monitors, software, games, cell & Smartphone's, cameras, sound system, music and movie DVD's, etc. STAFF / SERVICE: The key to each of the Best Buy Stores is the personnel they hire - which usually differentiates one store from another. The effectiveness of the personnel depends on a combination of the store manager and line supervisors in place and their people & communication skills. I think this store's managers have done an excellent good job of carefully selecting and then retaining people who have hands-on gadget and electronics skills and enjoy being trained on a variety of hardware and software. I visit this store at least monthly -- to have their staff update me on the newest products. And they do. I have found that a majority of the staff at this store are competent, friendly, knowledgeable, helpful and sincere AND I rate the stores service as excellent. And by comparison, this store seems to have a lower staff turnover than other stores -- certainly the competition. And, people at Best Buy are NOT paid on commission. read more

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Michael at Best Buy geek squad in Everett was awesome. I bought a Alienware Aurora i7 pc a month ago but broke from some bad info lynnwood Store gave me. Thankfully I brought it to the Everett store after the lynnwood Store told me to wipe and restore to default which then broke the software on my pc. The Everett Store didn't charge me when it was technically my fault. They understand good customer service. Great place for help with electronics! read more

Best Buy - Everett - Electronics Near Me - Everett, Washington