I moved from Long Beach to an area that Frontier Communications does not service, and they still charged me a $217.12 discontinuation fee. I contacted them and was told I would receive a refund, but it never happened. read more

I just signed up for frontier internet after their representatives approached my home and convinced me to switch out of the service that I was already getting. When I told them that I was currently paying $50 a month, They told me that with their new fiber optic service, I'd have a better connection AND that with auto pay I would be paying less than what I was currently paying. THAT WAS A DAMN LIE. When I called to see what I needed to do to get the $10 extra off I was shocked when I was informed my bill would be 89.99 for the additional router they left. And without it, it was now going to be $59.99 a month. I AM EXTREMELY DISAPPOINTED. I STOPPED TO BEING A VERIZON CUSTOMER AGES AGO AND THIS EXPERIENCE REMINDED ME ON WHY I STOPPED DEALING WITH VERIZON/FRONTIER IN THE FIRST PLACE. I am extremely ANGRY!!!! read more

Absolute trash. Years of perfect xfinity service (maybe I'm lucky) and constant outages with Fios. The most frustrating thing is trying to get someone out here and every time you call the support rep wants to force you to do the same online troubleshooting over and over. Based on customer service alone I'm going back to cable internet and switching my 7 wireless devices to AT&T just out of principle. Absolutely despise Verizon as a company and will never give them another dime read more

I went to Frontier when I moved and my TV is not working and I keep getting passed around back and forth. Frontier refuses to send out a technician ( even though I have to pay a ridiculous amount to support my new service) and Frontier referred me to UTUBE to send out the technician that day but it was a lie. I have been like a ping pong going back and forth for 2 days. read more

The home internet service is just plain terrible, for a company like verizon and there is a tower 6 blocks away, I'm constantly doing withOUT wifi home service read more

I can't believe after 9 years on auto pay never missed a payment and as soon as I need to cancel y'all because you don't work in the new area I live you charged me a full month because I was supposed to call back on the 19th but since I was moving wasn't able to call until the 22nd it's the same how you do business with people when they can't use your service anymore read more

Customer service is the worst customer service ever. I have never tried to contact a service provider about my account and not get any help at all . You say that you don't have or remember the requested information and it just keep going back and ask you for the same information or you get a message saying that they are having trouble and try back later. All I'm trying to do is login to my account. It keep asking me for a answer to a security question that I have never chose as my security question. They have a phone number attached to my account that I have never had. Who would think that a corporation the size of Verizon would only have internet customer service only to 4pm. WORST CUSTOMER SERVICE EVER.!!!!!! read more

So I made the switch form Spectrum Internet and TV to Frontier (AKA: Verizon) FIOS about 4 months ago in Long Beach, CA. Getting in is a deal, getting out not so much. The setup appointment was easy and on time and all the installation fees were waived and included the DVR box (still says Verizon on it), modem/router and remote. Total installation time was a little lengthy at about 2 hours because the guy had to mess with the cable box that's installed in the apartment closet quite a bit. Nice guy, though once he got started talking he wouldn't stop. Probably added an additional 30 minutes just for that. After that service has been about 95% percent consistent with both TV and Internet. It was actually fairly solid the first couple of months then started to get random drops. TV channels would black out of get pixelated, and internet would just disappear to have to reconnect. Speed test show a consistent 80 Mbps download with 60 Mbps upload. Should be faster as they claim 100/100 ! Otherwise DVR works, picture quality is better than cable but the same as satellite and the remote menu interface is decent and the actual TV remote lights up. They still need to grey out the channels you don't get in the menu. Where Frontier really SUCKS is that they still make you do 12 month contracts. Due to unforeseen circumstances I had to move and end my contract early. They do not waive the fee, which is $79 for early termination. They charge you $39 if you want to put the account on hold or vacation mode. They also do not pro-rate your cancellation date. So if you cancel on the 2nd of the month, they charge you for the ENTIRE month! Absolutely TERRIBLE policy. So yeah, that's the deal. read more

Verizon Fios - Television Service Providers Near Me

Good morning! They're not reliable. When they had this Verizon only it was good! When they took over by food? It's terrible! This provider need to check your customer if our connection are good! Ours doesn't have a godd signal especially our wifi! read more

Verizon is a ripoff cable company. you pay your bills on time and when you cancel your service they bill you for a fake charge of $88 for a box you never received and the bill said it was free of charge. They are the worst cable company in the world!!! read more

I think these folks had a learning curve and are now able to provide better service. You can't get the upload speed anywhere else.

Zero stars for customer service and product/service knowledge. I currently have Charter for internet and television. I wanted to switch over to VerizonFios after seeing that I would be getting HD channels without an additional charge when a representative came knocking on my door. I didn't sign up at the time, because I wanted to compare the services with Charter, since I already had their equipment hooked up to my tv's. I went online to see if it was available in my area... answer was 'no'. Chatted with a rep online to verify, if this was true, and he confirmed that it was not available. So, I called their office after I "googled" the nearest location to my residence. The person who answered my line said he did not know, and will have someone give me a call by the next day. That was 2 weeks ago. Sadly, I had to chase after a VerizonFios installation van on my street to confirm that it is available at my address. I'm still switching to FIOS, but employee knowledge is a hit or miss. I guess 1 out of 4 hits isn't too bad when I'm desperate to break away from Charter Communications. read more

Frontier Communications in Long Beach has by far been the worst experience I've had in attempting to resolve a rather simple customer service problem. A few months ago I moved into my sister's house. I had to contact Frontier to connect my bedroom TV set. After six months of them billing me incorrectly, I thought we had corrected the problem last Friday. Instead of correcting the problem I have been disconnected by at least 5 representatives after spending countless hours on the phone with unpleasant people and equally unpleasant music. When they ask for a five digit code which I don't have and have never had that is their clue that they state they can't help me and disconnect the call...WOW! They hire the worst customer representatives. I don't know what rock they look under to find these people. Deborah, a repair tech and Albert are two worst of the worst. We pay over $200 per month for crappy service. Lucky Frontier, they have a captive audience. I will find a way to get out from under this terrible service. read more

Verizon .. what can I say ? Terrible costumer service! I have internet it and it works . I have had it for 11 years but I moved and the whole transfer and installation process to the new house was a nightmare . I spent 4 hours and 23 min on the phone , speaking to about 7 people who didn't know what they were doing or how to provide a solution . I can't and won't have cable because I will never go through the process of calling them again . read more

Tried to set up service 3 times. Had a confirmation number through email and text. The man never showed up. Then they told me the confirmation number was wrong. I've talked 6 people who have no idea wtf they are doing. read more

I have a box that came from Verizon now FIOS it has a backup battery which needs replacing. After calling and being transferred to three different reps, the last rep says they no longer support the box and cannot send a battery replacement. Weird they use the box for their system and they don't provide a replacement battery! This low review is because I was transferred twice and had me on hold and then said they wouldn't replace the battery then I requested to speak with the supervisor they put me on hold for longer then normal which I figured they wanted me to go away, so what I did was come here and provide my dissatisfaction of FIOS' support. read more

Verizon Fios - Television Service Providers Near Me

1 star, nope it should -5 star.. I ordered frontier internet fios and was guranteed the best and fastest internet provider and added " well its fiber optic, but I had only 1 day of good internet and the rest the week it was nightmare i.e. " no internet connection, too slow, router infront of my smart tv and can not even scan my wifi"" I called customers service cancelled the service. After few days I received the bill which credit of the whole month.. my question how can they bill me prorate for the 1 day before a new bill cycle start and wont prorate my bill for 7 days I was with them and I am responsible for the whole month.. thats is BS!! Service is BS!! And customer rep pips BS!! I learned my lesson and never ever try frontier fios ever!! read more

It is July 4th weekend on Saturday- TV and phone are out for the second time tis week- Verizon has no customer service until Tuesday- no number to call- I am changing to Comcast ASAP- every time I try the MY fios app I need to change the password and then they lock it- I HATE FIOS- wish I had never signed up- Thank God I can cancel at any time- I am due for a cell phone change too- AT& T here I come. read more

We took over a business that had Frontier Fios Business class. Their network had been very inconsistent and I called them for support. They said they would charge $85 per 1/2 hours for their onsite support. If we are paying more than $400/month for business internet, and they charge extra for support, what's the point? At this time I've been place on hold for asking for further troubleshooting steps to take before the expensive onsite support. I've been on hold now for 30 min. I would highly not recommend not using them for business needs. I'm looking to switch our company off Frontier Fios. Their response time to support has been horrible, and they find no shortage of places to nickle and dime our business. read more

Frontier Communications as option for internet service: (-5) as lack of management assistance in midst of general staff not helpful. This is for main company at 855-548-7174, 877-220-9035, 877-433-3806 Lack of compassion, lack offering alternatives to satisfy me as customer. I am still without internet service. I should have already search for another Internet Provider. Please, please, can residents in Long Beach , CA have other options available for internet service providers. This state, city, and area is "too rich" to be limited with effective and competent Internet Providers. Guess I try Spectrum??? I have notes from day one and will mail into Frontier. read more

I tried to get new service and after 45 minutes on the phone I hung up and gave up. Spectrum is keeping my business. Alexander was unable to tell me what services and prices were available but was ready to schedule the installation and autopay. I stopped him and said I was ready, i still didn't know what service and prices were available so he placed me on hold. Duces Fios/Frontier. read more

FRONTIER TOOK OVER FOR VERIZON AND IT'S TERRIBLE, TERRIBLE, TERRIBLE!! I just got off the phone for the 4th time in 4 months! My bill just DOUBLED, and if I hadn't gone online to check for the "credits" I was (still) waiting for I would have never noticed that my newest bill is for $380!! I just spent the last 2 hours being transferred from one person to the next, waiting FOREVER for a manager to help me because I'M FED UP!! I complained when my bill shot up from $165 to $223 for no reason, now it's $380!!!!!! Crooks! My advice is STAY AWAY!! I'm so mad right now I don't know what to do!!! read more

I had a good experience! We switched to frontier after moving in to a new apartment in Long Beach. Frontier was the best price for speed in the area and the only ones with a fiber optic network. The guy on the phone was friendly and upfront about all the costs and conditions. Got the 100/100 speed package and he said it would be $40/month for 2 years, with a $10/month modem rental. We had Spectrum (Charter) at our old place and it was $40/month for 100/4 (yes you read that right) and in reality we were lucky to get 40/2. Not to mention the ping was horrible. After the install (which took 2 weeks, only downside) I tested the speed and got 108/120 when plugged directly into the router. The installer was professional and clear on communicating. There is a $70 contract cancellation fee (which is pretty fair considering it also guarantees the price for two years) however it is pro-rated as the term goes on. Pros: Speed is as advertised 100/100 sometimes as high as 120/120. No outages so far Great communication from Customer Service team 2 year price guarentee Cons Took 2 weeks to get installed 2 year contract (but cancellation decreased the closer you get to the end. read more

I've been using Verizon FIOS, internet and TV, for about 2 years, and I've been very disappointed. Internet: Verizon advertises ridiculous high download and upload speeds. I have the 80mbps plan. Surfing the web, downloading updates and the like is fairly speedy, but not any different than any high speed cable plan I've used. Where FIOS falls down is their netflix support; it has been getting worse and worse. No longer am I able to watch anything during evening hours without the video pausing every other minute. My next door neighbor with Charter gets full HD resolutions at the same time, so its not like Netflix is at fault. You can also see national rankings where Verizon FIOS is behind virtually every DSL provider, never mind cable provider, in netflix performance. Considering I paid for a plan where I should be able to stream 25 high def streams simultaneously, it is frustrating that I can't get one low def stream without pauses. TV: We've had better luck with the TV side of things, but here the DVR boxes they supply mar the experience. The boxes are so slow and sluggish that it often takes 4 or 5 seconds to respond to a remote control click, during which we click thinking it didn't register the click, and then it buffers all of them to do things we did not intend. We are constantly missing shows as the DVR forgets to record; for anything we consider important we check ahead to make sure that the episode will actually record. New seasons of shows we have previously set to record whole seasons of more often than not will not record until we add them again. I'm paying a premium for Verizon FIOS, and instead of a premium experience we got an mediocre one. I feel betrayed by Verizon and am seriously considering switching to Charter and/or Direct TV. Update: Just as I was about to pull the trigger to switch to Charter for internet, Netflix sped up. It seems that Verizon was demanding money from Netflix, and provided terrible service until they did. Now that Netflix is working well, my laziness has overcome my anger at Verizon and I'm holding on to the service. Update1: Service has been slow for days. So slow that I'm actually unable to upload relatively small files to servers before they time out (which is critical to my work). Called tech support, waited an hour on hold only to find there's an outage in my area, and it will be 4 days before its fixed. I'm moving soon, so its too late to switch to Charter, and with my FIOS lines being sold to Frontier by the end of the year, I can't imagine service will get better. read more

I just tried to cancel my contract over the phone. I spent almost an hour for 2 calls, waiting on hold for over 40 minutes total. When I told the rep. that I wanted to disconnect my service and that I had signed a contract with Charter, she literally REFUSED to do it. I'm not exaggerating, I asked over 30 times to have my service disconnected. After ignoring my request over and over I started to yell "PLEASE JUST DISCONNECT MY SERVICE!!!". It was absurd. She would not do it until I told her I was going to get really nasty. I know it's their job to try and get you to stay with their service but this was just fucking ridiculous. I would never go with Verizon again based on this incident. Here's a tip: don't tell them they're too expensive and you've gone with someone else or you'll go through the hell I just went through. Make something else up. read more

STAY AWAY. Verizon Fios is FULL of scam tactics. Their specialty is ripping you off!!!!!! Asked to shut off service. So they shut us off 3 days before it was scheduled to be disconnected...now we have no services. Go to return the equipment at the Verizon Store...NOPE, they won't accept it. I've got to ship it back to them at a UPS store. I'm sensing another scam coming...sure enough, 3 days later I get an email from Verizon saying I owe them money for missing equipment. TOTAL SCAM, of course I returned all of the equipment...this is just another attempt to try and bill more charges to my account. So we call to debate their claim..."whoops" they say, "disregard that email, all of the equipment was received", but they won't send another email to confirm that. WHAT A JOKE. Oh yeah, now they say my service were never disconnected, and that I owe them for additional days of service. STAY AWAY FROM VERIZON FIOS. They should be investigated by the Government and completely shut down for devious practices. STAY AWAY!!!! read more

If I could give zero stars I would. It seemed like a great idea to get a simple box with only one wire per their commercials. However, as I write this we have been without Verizon internet for almost 3 weeks, with only 2 texts in the first week stating they are "working on it" AND no ability to contact anyone other than requesting a call back via the app with first availability 3 days from the request. Don't waste your time or money - truly wish I could get broader distribution of this information so no one else does. read more

Worst customer service on earth. Im so upset I can't even tell you what I just went through for a video that I ordered that they said they're having issues with. 45 minutes of my life I will never get back for a $5.99 movie. Maybe they're doing this on purpose so we all give up and they keep the money. Cancelling tomorrow. UNREAL. read more

We are happy with the quality of the cable/Internet service but very dissatisfied with the price and customer service. Seriously had to cut back and still deciding whether or not to keep them. WARNING - check the details on billing. We have had services added without our permission. Trying to reach and resolve a problem with customer service is a nightmare! 0 Stars read more

Sucks sucks sucks sucks sucks! I just paid this ridiculously stupid service provider $310 dollars and can't even get the service to work!! Somethings wrong with the "box" they say.. So NOW I have to wait a whole week for them to send the next available tech out to my house to come look at it!! So I have No cable and internet for a week!!! I'm only home half the month as I travel extensively the rest of the month and so on the few precious days that I am home I can't use my service! What has happened to corporate America when customer service is not their first priority? I don't get it.. And I will get out of this contract and go elsewhere read more

Life Line Discount Program - Watch Out for Over Charges by Verizon Sales Staff On Line Instructions say Verizon will set up "life line" services (discounted rate for low income families). Operator tried to UPSELL internet & Phone at rate of $39.99 a month, then said "services in area improved so lowest cost was now $59.99. EVEN THOUGH I SPECIFICALLY ASKED FOR LIFE LINE. Operator .said Verizon not in lifeline business.. I read her Verizon's own webpage which states Verizon gets federal subsidy to provide Life Line Service. She gave me bad phone number to call for application, even though correct phone number was on Verizon Website. . Do your research and have paperwork ready when you speak to sales staff so you don't get taken advantage of. Lifeline is available. $6.84 per month...not $39.99. This is important for disabled people on fixed income. If you have been taken advantage of... call 1-866-272-0349; report and get lower rate. read more

HORRIBLE HORRIBLE HORRIBLE!!! Verizon customer service already sucked as it was and now Frontier is no difference! All I get is transferred from department to department. No one can give me the correct information. I called because I forgot to pay my bill. I had no messages pop out on the screen as they usually due to remind you the payment is due. I completely forgot and my service was interrupted. I right away paid my bill and nothing! It's been two days! Customer service and collections department closes at a certain time. Really? Your only one of the biggest companies out there and you don't have 24 hour service for all your millions of customers?? Insane! I called AGAIN just now and they told me it could take up to 24 hours and that if I paid online, it wouldn't show until five days later. FIVE!!!!!! That's fucking crazy!!!!!! Verizon/Frontier , YOU SUCK!!!!!!!!!!! FUCK YOU!!!!!!!!!!!!!!! read more

Due to terrible customer service with Fios, I decided to cancel my service. I was able to cancel TV and telephone easily but I had to wait a bit longer to cancel my internet service, due to unavailability of a crew from Charter. When I finally got hooked up with Charter, I called Verizon to cancel my internet. They told me that I would have to bring a copy of a Power of Attorney to one of their stores, because the account was in my wife's name and she is currently deployed with the US military. I found out why they wouldn't cancel my Internet so easily: When you cancel TV and phone but leave internet, that breaks the "bundle" and drives the cost up to $75 per month for internet alone! Pretty shady, Verizon!!! So, I come to this store, wait 30 minutes to be seen and then, am confronted by what I believe is the most condescending, argumentative, punk I have ever met in the customer service industry (his name was "Kyle", by the way). I told Kyle the entire story, to which his response was a very condescending "Well, you don't have to take it out on me." To which I said: "Well, you can complain to your customer service department on the phone, because they're the ones who started this." Again with the condescension, Kyle replies "Do you want me to help you, or not?" I gave him a nasty stare and said "What are you waiting for?" I stood there for about 15-20mins while Kyle babbled back and forth on the phone with someone from Verizon. Finally, he said. "Everything's done, here's a confirmation and you'll be receiving your final bill in the mail." I laughed and said "Yeah right! As if I'm going to pay that." I walked out as other potential customers looked on. I hope a few of them followed me out because these guys are TERRIBLE!!! read more

I just purchased a new home and tried to get FIOS. I was informed there was fraud from the previous residents and asked to fax some documents. I asked if I could email them, and I was informed that I had to fax them. I drove five miles and paid $3.00. The rep then requested more documents. Again I drove five miles and paid $3.00 to fax. However, they stated they did not receive the fax. At this point, things were getting ridiculous so I checked the reviews for FIOS service. End result, Charter is coming out to hook up Friday! After reading the reviews about Verizon FIOIS, I am glad I did not sign up with them. Thanks for being easy to use Charter. P.S. I was told they would not do a hard inquiry on my credit report. Today, I received a notice that there was an inquiry - it was from Verizon!!!! read more

World Series Game on and I am on my way to hour two of being on hold as all of their online tools, etc. Did not work?l I cannot wait to cut the cable!!! read more

Obviously...if you're reading all these reviews...you're getting the picture. Not much to add other than I believe the core issue with Verizon is honesty. They simply lack integrity. They will tell you anything to sell you, "upgrade" you, lock you in, etc. Poor, poor business ethic and really, just horrible customer care. They will not come through as they say...they will not follow up with you on any level that matters (I.e. they might send a "do not reply" email), they will not give you the whole story, nor paint a true picture of the service you'll be getting. Very frustrating. They happen to be the only option in my area. However, when ATT Uverse comes into our area, I will switch over in a split second sight unseen and I do not care about what it might cost...and that should tell you something about how bad things are. It cannot be worse than where I'm at, and Verizon has burned me (and SOOOO many others) through their lack of common courtesy issues such as delivering on their promises and simply telling the truth. You will want to believe what they say is true, but it won't be. Be very cautious. Brent read more

We have suffered through 2 years of Verizon, not because it isn't giving us a good connection, per se, but because we signed a fricking contract that we've been waiting and waiting to end. The installation of our internet was provided by a guy who was not wearing anything "Verizon" and I'm fairly certain he was a subcontractor. He drilled a giant hole in a wall to make his life easier. (It was easier for him than using the already existing lines; I overheard him say that to whomever he was chatting with while doing our installation). He "cut" wires that were adjacent to our front door and left them dangling; and while he was doing this, he disconnected our "new neighbors" cable. Nice to meetcha! Hey, by the way, we're the new ayeholes who have moved in, who have cut your cable wires. When I tried to complain I got the runaround. This guy who was in our home, the entire time he was setting this up, he was on his cell phone talking about personal crap. I tried to stop him from drilling the giant hole in our bedroom as we rent and I didn't think I wanted to explain why I had to have a new cave put in, considering our house came ready for wi-fi. He also set a password that he didn't leave behind for us. You're just supposed to look into your crystal ball to find out how to connect your laptop etc. Anyway, I can't wait to ditch Fios and be FREE, to join the revolution, ditching cable for programs from Roku, Hulu, Amazon. We have 3 weeks left of this 2 year contract. Buh-bye Verizon! read more

We are stuck for two years with a line of sight DVR. Hate this DVR with a passion. The Guide will not let you just see the movies subscribed to. The free instant movies are not stuff you would watch. We had Dish for the last 10 years and thought all technology was the same as theirs. Wrong. If we could have Dish I would switch in a second. Versions internet works fine for us. read more

I would give negative stars to FRONTIER since is the worst service, same to the dmv or irs over the phone service. When VERIZON was the provider it was good, but now customer service and the quality is the worst, black out channels when you are supposed to have them crystal clear, some channels loose sound and you have to be on more than an hour call to solve the problem (like 40 mins cue and like 30 mins to kinda solve it) You used to be able to watch a movie from the begining if you caught it half way, now YOU CANT DO A THING. Stay away from FRONTIER FIOS, if you are a CHARTER customer and complainning, wait till you get FIOS and will see whats worse read more

I can't wait 'til May. When my contract is finished, I'm dumping these guys. I am so frustrated with FIOS!! We used to have a phone/internet/TV bundle. When we finally decided to dump the home phone (which we never used), our nightmares began! First off, the billing was screwy, and we had to die a thousand deaths on the customer service line because we didn't have a telephone number to input for them to locate our account! We finally got that straighted out after four billing cycles, but then one of our boxes died and the real fun began. We were instructed to bring the dead box to the FIOS center on Long Beach Blvd. We did this. Three times in two days. None of the replacement boxes worked, so we ended up with a new box by mail, and we returned the defective one by mail. The round trip drive is about 30 minutes, the wait in line was over an hour each time. Add several phone calls at 45 minutes to an hour. Then add several more phone calls when the billing really got crazy. You guessed it, they billed us for all of the aforementioned nonfunctional boxes. Everyone on the phone is nice, but nice is not what we need! We need our billing to be accurate and because we pay $20 bucks a month for THEIR equipment, they should send a freaking tech to switch out the boxes. My elderly in-laws also have FIOS. When the battery died in their main box (located outside), FIOS would not service them. They told an 87 year old man to go to Radio Shack to get a nonstandard battery and change it himself (which he couldn't figure out because you need a screwdriver to open the box)! We did it for him, but that is just bulls**t! So, I'm thinking I'm going to try Clear Internet before my contract expires. If they are decent, then I'll bundle them with Direct TV when Fios expires in May. Another development on the horizon is Apple TV. They are looking to dominate the TV market, so maybe they'll have some good deals if you jump on their bandwagon early. I'll keep you posted. read more