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    Rodney S.

    I had to do a drop off at Spectrum, so I made a reservation to, hopefully, speed up the process. Arriving 30 minutes in advance of my reservation, there wasn't another customer in the building, and I was promptly helped by a young man with exceptional customer service. Dropping off the piece of equipment, the employee quickly recorded the transaction & handed me a receipt. Thankfully done in minutes, I quickly perused the latest phones & I was soon on my way. I'm a happy Spectrum Mobile customer ($14/month), and while internet outages suck when they happen, overall, Spectrum Internet has been satisfactory.

    Main entrance

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    1 month ago

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    9 days ago

    Staff was friendly and quick to help. Took care of what I needed right away. Also offered to look for any discounts to my current plans.

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    21 days ago

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    3 years ago

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    2 years ago

    One hour just to return equipment. Only two people working. Horrible customer service.

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    3 years ago

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    3 years ago

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    Spectrum Reviews in Other Languages

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    Review Highlights - Spectrum

    I'd have to say, LUX is the most kind, helpful, and knowledgeable spectrum employee I have ever met.

    Mentioned in 4 reviews

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    People searched for Internet Service Providers 2,822 times last month within 20 miles of this business.

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    Verizon

    Verizon

    (237 reviews)

    $$$

    Have been here multiple times and they have done an absolute fantastic job…read more Recently came back to this location and Nitesh was assisting me in trading in my old phone. He was supposed to erase and remove my old phone from my "Find My Phone", but what does he do??? He erases and resets my current phone. The cloud hadn't backed up my phone for the past two weeks so everything that I had done for personal and work was now gone. He didn't even try to do some digging to see which phone was which. He just blindly assumed and randomly picked one of the phones that said iPhone (there were 4 different iPhones on the menu). After Nitesh erased my phone, he said "oh, that's weird...". No apology. Nothing. His co-worker walked in and was able to revive my phone, but again two weeks worth of work stuff and my kids videos/pictures from their baseball/basketball games... gone. Avoid Nitesh at all costs!

    P Today I had the…read morepleasure of visiting the Verizon store in the Cerritos Towne Center, and I must say -- the experience exceeded my expectations. I walked in with a little anxiety because, let's be honest, phone store visits can sometimes mean long waits and frustration. To avoid that, I scheduled an appointment -- and I'm so glad I did. My husband and I were promptly assisted by Gabriel, and from start to finish, he was absolutely outstanding. I came in with several issues to address regarding my Verizon bill, and Gabriel was patient, knowledgeable, and incredibly thorough. His personality was warm and professional, and he never once made us feel rushed -- even though we had a LOT to accomplish. Within about an hour and a half, Gabriel helped us: * Clarify and align our Verizon bill * Purchase a new phone for my husband (his was broken) * Sign up for new TV service * Transfer our landline to another phone Everything was handled efficiently and seamlessly. It's rare to find customer service that feels both competent and genuinely kind -- Verizon truly has a gem in Gabriel. Five stars for Gabriel and five stars for the Verizon team at Cerritos Towne Center. We left feeling taken care of and completely satisfied. Highly recommend!

    Frontier Internet

    Frontier Internet

    (161 reviews)

    Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

    Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.

    BAI Connect

    BAI Connect

    (791 reviews)

    Sherman Oaks

    Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

    This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

    Cornerstone Marketing Concepts

    Cornerstone Marketing Concepts

    (1 review)

    BEWARE!!!!!!! This is a company that comes in and offers TV…read moreand phone service. They offered us Frontier and Direct TV Service. Their techs came out early and did an install On Direct TV. Frontier came out and could not do an install due to the fact we had an Alarm system. It would cost an additional 100.00 a month for this service over the price we were quoted. This is a 3rd party business, which offers these services. When we realized this service could not be done, we tried to cancel. We asked that Direct TV come in and uninstall their equipment. CornerStone said we had to cancel with Direct TV. We have tried with both Direct TV and Cornerstone. Its been over 2 weeks and still no resolution. I was on the phone with them today for 3 hours trying to resolve this . I was finally able to cancel the Direct TV portion. Cornerstone has left us with the the process we have to pay Spectrum to come out and reinstall their equipment. With the promotion they have offered it is now costing us money , due to the fact they could not perform their end of the contract. I have just asked to be made whole again. They offered to send a Tech out with the cost of 75.00 to me. Please Beware of any Business offerings this company has to offer. They will tell you that Direct TV was the ones that did an install. I found Out today it is Cornerstone Techs, NOT Direct TV Techs that come out to install. Run

    From the owner: Cornerstone Marketing Concepts was founded on the belief that the success and growth of one…read moreorganization helps facilitate the success and growth of many others. By placing ourselves in the service of companies of all types and sizes, and fostering partnerships with each, our goal is to bolster the bottom lines of every one of our valued clients. Led by CEO Ken Tang, our team of marketing talent is driven by the needs of our clients, holding their growth and satisfaction as the benchmark of our success. Increasing revenue and market share for a number of Fortune 500 companies and family-owned and operated businesses alike, we utilize both tried-and-true marketing efforts as well as cutting-edge innovations to enhance our clients' financial outlook while building their customer bases. With clients in a variety of industries, including home entertainment, digital communications, clean energy and food services, we've developed techniques and campaign efforts that are now being adopted by many others in outsourced sales and services. At CMC, our people are the backbone of our organization. Established in 2015, our headquarters in Southern California is staffed by some of the most sought-after and respected individuals in face-to-face marketing. Growing on a daily basis, in both numbers and capabilities, the CMC team in now leading a new generation of customer acquisition professionals...

    Spectrum - isps - Updated May 2026

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