The worst billing policy coupled with terrible customer service Billing for fios internet. Beware, they charge for the complete month even if you cancel the service 1-day into the billing cycle. No pro-rating. My Mother passed away, I canceled the service and then received a "final" bill. In my case it was 4-days after the end of the previous cycle. So, full price for 4-days of unused service. I decided to overpay the bill by $1 so they have to figure out how to get that dollar back to me. read more

The actual Internet is great. The technicians and dispatch have continued to be awful. Very little communication. My upstairs neighbors were getting Fios. A technician was there and told my wife, who happened to be outside, that they would have to cut the wifi to downstairs for about 30 minutes. If my wife hadn't been outside, the internet would have cut out without warning. Then, after 40 minutes I look outside and the truck is completely gone while my internet is still out. I contact support, who was nice enough, but couldn't get someone out until the next day. I work from home and this had a huge effect on my work day and on tomorrows work day. Im sure juggling dispatch and technicians is difficult, but I expect better especially when so many people depend on internet for their job. I asked to speak to a supervisor so hopefully I get a response. read more

Called fios to replace our remote Joe cs rep said 25 dollar plus shipping charge. So unfair after having Verizon fios for almost 10 yrs we should not have to pay for a replacement. We are now looking into Comcast. read more

Verizon is the worst cable and internet service out there. Lacking customer service. Agents will block you if you ask questions or disagree with what they say, no resolutions to my problem. 1 Star is too high. Definitely changing services. read more

I had Fios for well over a decade at my last home, then they screwed me. After lightning hit my house, I had no working service for two months. Since I was preparing to move anyway, I tried to simply cancel my service. Fios continued to bill me and, when I refused to pay $400 for non-working services, sent me to collections. They continue to ding my credit to this day over the $400 and I will NOT pay them money they didn't earn just to make the problem disappear. Now they have rolled out in Baltimore City and are constantly hounding me for my business. It's a "no" from me, dawg. read more

Verizon Fios is the best! We always used Verizon and will continue to use it. The pricing is great and the service requested is also great. Use it! read more

I have been a Fios customer for a few years. I recently moved to a new apartment and moved my service. I noticed my first bill was over $30 higher than it should be, so I did the online chat. I have a physical letter from Verizon saying my monthly bill will be $64.99. The letter lists all the discounts. Verizon will not honor my order discounts. They're basically telling me too bad and that I'll be paying $89.99 per month. They were blaming the discount discrepancy on a glitch on my end. That's not even a thing. I have an email and letter from them stating what my rate will be. I'm going to file a better business bureau complaint because their deceptive pricing scheme needs to be reported. I also put in an order for Xfinity. I don't like Xfinity either, but I'm switching on principle. read more

Verizon Fios - Television Service Providers Near Me - Tewksbury, Massachusetts

I've been a verizon wireless customer for over 20 years and received exceptional service for those decades.. I received an offer from Fios.. I gave up my perfectly good internet service from a competitor based on my previous experiences with Verizon.. It has been a nightmare.. They promise you perks and offers to enroll. To date, I've had to call 3xs (an hour + each time I called) because the billing has yet to be correct.. each time I called, they'd offer me a new perk.. Called again today, they are telling me that they can not give me these perks as it was not part of my offer and I have screenshot confirmations of these offers.. Folks, if you have something good, don't give it up.. This company has no integrity anymore and does NOT honor their offer read more

I've been a customer for 16.5 years. I received an email back in May saying I needed to update my router. The woman on the phone talked me into new equipment. The wireless equipment, I did it. Since May I've had to call them at least 15 times. The wireless is terrible. I finally got them to give me back my old equipment and they told me I have to hook it up myself or pay $99.00 for a tech to come. Are you kidding me. Their equipment doesn't work and now i have to pay for them to hook it up! DO NOT SWITCH TO WIRELESS, IT SUCKS!!!! read more

Verizon Sales Scam - Promised $40/Month, Now Paying $75 I was approached by a Verizon salesperson who promised I'd get 1Gbps Fios internet for $40/month, locked in for five years after applying for a teacher discount and other promotions. I confirmed this in writing with the rep, who told me to wait until after installation to apply the discounts -- which now feels like a deliberate delay to stop me from discovering the truth until it was too late. I canceled my previous service with Spectrum (which was $70/month for the same speed), returned their equipment, and had my home rewired for Verizon. After installation, I learned that the promised price was never valid. I'm now paying $74.99/month -- more than I was paying before. The salesperson who sold me on the deal disconnected their phone and disappeared immediately after installation. Verizon admitted the representative gave me false information, but called it a "miscommunication," refused to honor the offer, and provided no real resolution. They also declined to share any recordings or chat transcripts, which could have supported my case. I filed complaints with the FCC and FTC (Report #185307453) and am currently exploring action through the New York Attorney General. This was a bait-and-switch, plain and simple. I'm sharing this so others don't fall for the same tactics. read more

We recently canceled our Verizon FiOS home internet service and were extremely disappointed with how the final bill was handled. Despite their own terms of service on their website stating that "If You terminate Service, You may be billed through the remainder of the billing month." Verizon went ahead and charged us for the entire month with no proration--even though we canceled well before the billing cycle ended. The use of the word "may" in their terms clearly implies discretion or case-by-case flexibility, but in practice, they seem to ignore that nuance entirely. We weren't using the service for the majority of the month, yet we're still on the hook for the full charge. We reached out to customer service, and unfortunately, there was no willingness to adjust or discuss the bill further. It feels like they're relying on vague wording to justify a one-size-fits-all policy that benefits them at the customer's expense. This was a frustrating and disappointing end to what had otherwise been a decent internet experience. Be warned if you're planning to cancel--Verizon seems more interested in squeezing out every last dollar than in treating customers fairly. Here is the link to their own Terms of Service: https://www.verizon.com/about/terms-conditions/verizon-online-terms-service-verizon-business-internet-and-value-added-services Search for the text "If You terminate Service, You may" to read it for yourself. read more

The billing system is the only thing that is reliable at Verizon. Can never get a straight answer from these losers. Only desire to charge as much as they can and provide little or no service. Made promises of 1G internet, however it is never at that speed and these criminals always have some excuse. The FCC should make these scumbags give credits for downtime to retail customers, I know that large corporate consumers stick a foot up Verizon's ass when they suffer outages. Total bunch of scumbags and incompetent people. read more

Horrendous customer service. Fios will promise you promotional offers to convince you sign up and then make it difficult if not impossible to get them including gift certificates, boom box etc. This is a textbook case of fraud since a customer rep told me that many customers had the same problem. I condemn this fraudulent practice on Verizon's part which calls for a class action lawsuit to be filed against Verizon. read more

Verizon FIOS is such a joke. If I can give zero start, I would do so. I've been their customer for more than 10 years and they usually pretty good at customer service. Now that they used outside of the country combined with AI service, technical support is no where near reach. I lost internet connection to my house 5 days ago and I am spending good 5 hours today being spine around with their service which lead me to nowhere plus being on hold on the phone for more than one hour just to disconnect. Terrible company read more

verizon ia ripoff I had Comcast I was told to try Verizon they charged my sister a ton of money to get service when I first signed up the text hooked me up he left befoe he tul me how to use it moved to Natick installers were great had problems with Verizon TV coming on not staying off internet going out musicannels outawestafs the staff are useless stupid don't order Verizon too expensive ripooff read more

I have had nothing but problems correcting a billing issue since day one. They over charge me every month and do not honor the promotion I signed up under. Multiple tickets have been submitted with no resolution or update. Do not waste your time with this provider. read more

verizon fios customer and mobile customer for many years. recently had intermittent service, called customer service for assistance. the following occurred: placed on hold for 40 minutes, transferred to four different representative; last rep disconnected us, called back next day, transferred again, finally spoke to a technician who said he would call me back in 30 minutes and never called back. I am sure my next bill will charge me as if there were no issues with service. Nothing is resolved and it is 1 week later. read more

Piss poor installation. Took them over 4 hours. Had to bring a bucket truck to see what their own guys did. Before you get all beside yourself, understand we had fios before. Their fiber optic was inside the basement and it should have been a plug-n-play. I have enough of a wire mess and they used a 10ft cable and two 6ft cables to go less than a foot, then wrapped them around electrical lines, phone lines and an oil fill pipe. Had to unscrew it un tangle it from everything. I included a pic of what was left. They also disconnected my 2nd router I use for guest. Now, their new boxes. It is all wireless streaming. It is a royal P.I.T.A. It is google based. You go to find a show and it brings up YouTube videos with a few words from the show name in the video title. if I wanted streaming, I would have signed up with YouTube, Hulu or any other one and save myself a $100+. The remote is basic and it seems like there should be a few more buttons and atleast label the ones they have. All I wanted is cable box I can watch my TV on and not all of the other b.s. They don't even offer them anymore but if you have an old box with their service already, youre good to go. Their internet speed is the same as xfinity. So nothing special there. I seriously just dont like the tv service, the remote and box setup is just a waste. The only nice thing is, they are wireless. But my house wasnt built yesterday, so every room where I want or would put a tv already has line run. I dont know, I have over a week left with xfinity. We'll see how it goes, I might just stick with xfinity and cancel the fios. read more

Verizon Fios - For what? - Television Service Providers Near Me - Tewksbury, Massachusetts

Works on my TV, although extremely expensive - paying $314 per month. On multiple occasions when trying to access services remotely was unable to log in. Record UN and PW, so those are always correct. "Forgot Password" usually doesn't work. Last time, I called FIOS tech support. Spent nearly an hour. They were unable to help. Temporary PW didn't work. Canceling. Going to Hulu or other service. read more

Fios salesmen won't stop coming to my house. I've asked them 5+ times to stop and every time they make a big apology and say I'm "off their list". Then the next month they come back again. They ring the door at inappropriate hours. They're awful. Because of this, I will never buy Fios services out of spite. read more

Can I give less than 1!? I have had FIOS since they came to my town. I "upgraded" to the streaming service, 1GB internet. I have always had 5 TV's, 4-boxes and 1 Fire TV. With the "upgrade" I was not informed that the old media server will not be used and I would need a box for the TV that had that attached. So on install day, I had 3 boxes and 1 FireStick. Okay since 1 TV is only used in the spring/summer/fall outside and it was winter. I was told I could add a streaming device later. Today, I went to add a second FireStick and told no. They said I have to de-authorize the other stick. I said I want to add a device not stay the same. They said I need to down grade my service back to what I had to get the 5 tvs. So I can stream to all 5 tvs and 4 phones in the house with Netflix, Disney+, ESPN+ etc but not FIOS! This is corporate greed plain and simple. This 20+ years customer is looking to alternative options. Both TV and cell phones. read more

CANNOT access my account, live chat was a joke. After putting in my password a minimum of 5 times (lost count of actual attempts) live chat had technical difficulties! Try again in a few moments!!! FRUSTRATING Notice kept coming up on TV screen that the set top box was outdated & to contact Verizon. Made an appointment for new boxes. Had to wait 6 weeks for a technician visit only to be told that he did not have any order for new equipment! Called Verizon and was told new set top boxes would be mailed out, 5 months later still no boxes. I'm DONE. read more

Here is that they don't tell you: Once you sign up, any change to your service-and I mean ANY, even something trivial like adding or subtracting a landline or changing internet speed-requires a technician to physically come to your home and reprogram the FIOS box for which they charge you $149!!!!! This is crazy! For obvious reasons this is not something they are interested in telling you about ahead of time and I never would have signed up had I know. Buyer Beware. read more

Fios forced me to upgrade router and set-top boxes as the old ones would not work anymore. I had Showtime bundle included with the previous plan and was told I would keep it included with the new price. They did the upgrade - no Showtime. If I want to add it it's $15 more. If you have other options, consider someone else. read more

Net new installation with constant issues. Normal provider BS then they leave and same within 2 days.

i had a verizon fios representative come to my door. i was fed up with comcast so i thought i would give fios a shot. i run a small business out of my house and fios would not work with my telephone service. i called fios and they wanted to send some one out to see if they could make it work. it never worked so i went v=back to comcast and got a bill from fios for over $288.98 they they would not reimburse. i paid it but am not happy. on top of this everything ran slower than on comcast. to happy and would not recoment fios read more

Worst internet I ever had. Super slow especially every day from 12pm- 3 you will never have connection. Terrible. Don't waist your money. They expensive , but don't want give you quality. Save your money for better providers!!!! read more

It's 2025, I've had this cable service for over a year now and I'm in a 5 year contract and I must say this is THE WORST cable service I've ever had. Comcast is the best but it's too expensive, especially considering streaming services are much better. RCN is probably the second best. I tried to give Verizon Fios a chance but it's so bad in so many levels; the remotes sync to your tv but hardly ever turn both the cable and tv off at the same time so it takes several tries to shut everything off (and I'm an I.T. nerd that can usually troubleshoot and resolve most things, but the cable shuts off and the tv stays on and you end up in cycle), the speak-to-search functionality is basically just a YouTube/google search so you can never find the show/movie/channel you're looking for, which drives my husband crazy because it's impossible to find the game you want to watch, which speaking of games; you can never find the live football game you want to watch, it's buried by basketball or old reruns of other games, but my biggest complaint overall is that the tv stations ALWAYS stop working and give an error code that can't be resolved (google it, it's pathetic). So you're paying for tv that you can barely watch. I wish I read this before signing up for this. I wish Verizon Fios would fix their issues, especially because they're no longer a "new" provider and they're remaining a half baked product and it's not worth it. read more

I understand the impulse to share negative experiences when faced with challenges, and I've taken some time to reflect on our recent encounter with Verizon Fios before composing this review. What I'm about to share is not a subjective opinion but an objective account of a policy/procedure that Verizon Fios appears to withhold from its customers knowingly and unwillingly. Our journey with Verizon Fios began online, but due to complications with identity verification during the signup process, we were prompted to call and complete the signup over the phone. Despite this initial hiccup, the sales representative we interacted with "seemed" to be knowledgeable and helpful. We scheduled an installation date for a week later. On the scheduled installation day, the technician informed us that he couldn't proceed as planned because it required digging a trench from the sidewalk box to our home, and Verizon has a policy against winter digging (we reside in MA). Unfortunately, this policy was never communicated to us during the signup process. Upon contacting customer support to address our concerns and inquire about the fate of our account, we were met with a surprising level of incompetence, ignorance, and condescension. This behavior extended not only from the regional customer support representative but also from her superior, Arthur. His dismissive and "sucks to be you" attitude coupled with his refusal to listen left us questioning whether we wanted to engage in business with a company that treated potential customers in such a manner. When we asked why we weren't informed about the possibility of digging issues due to seasonal policies, Authur said, "The technician might get a flat tire on the way to the house, am I supposed to warn the customer of that too?... I will make a comprehensive list of all the things that could go wrong and give it to my higher-ups, letting them know that you me to issue them to all of our potential customers." Arthur's response, comparing it to a technician getting a flat tire, was not only irrelevant but also illogical. Additionally, despite having agreed to terms and provided payment information, there was no assurance that our agreed-upon plan would be honored if promotions changed before the trench could be dug. Arthur suggested it was our responsibility to call periodically to check on the status. In summary, while Verizon Fios excelled in customer service during the signup and payment collection phases, their responsiveness and demeanor took a sharp downturn when support was needed. If you are considering switching to Verizon Fios and reside in an area where temperatures drop below freezing, be aware that service may be unavailable, even if the initial check indicates otherwise. Sometimes familiarity with existing challenges is preferable to potential new ones -- think twice before signing up or switching to Verizon Fios if this is the level of apathy they demonstrate towards potential customers. read more

I am in Stow MA (Great Road). I switched to FIOS from Comcast to save a few dollars/month. What a mistake. Can't do TEAM/Zoom calls after 11am even though router seems to be working since network is so choppy. Trying to get out of my contract but will not waive earlier termination fee. Going to be running both Comcast and FIOS since can't get out of the contract. read more

Beware! In usual Verizon fashion, overpriced wifi that works occasionally when it feels like it. Try anything else first and save yourself a lot of money. Paying for network streaming services we can't use because Verizon wifi won't connect. Can't wait to get rid of Verizon wifi! read more

Verizon FIOS hits Killswitch on 24-year Customer Relationship Never did I expect that a brand I trusted and carried a 24-year relationship with would cast us to the side so quickly. All admittedly their own fault. It started like this: We were moving to an apartment in Massachusetts after 10 years in a large condo, where we had 5 TV's, Internet and also their Mobile Service. Our spend was close to 6k a year with Verizon, but only a little over 3k with FIOS. I wanted to stay with FIOS in the new place and worked on an order to transition over to the Apartment we had just rented. We wrote an order and thought the relationship should and would continue. I was up using the chat function with their call center and they indicated that if I wanted to keep the installation-date I already had, I would have to pay an additional $20 a month as they lost the installation-date they originally promised me. I informed them that it was unacceptable. That they should honor the pricing they gave me and the date they said I could have. They said they would have to re-write the order - OK they have a process that is their issue not mine just give me the original price and date you promised. After a couple of hours on Chat and Phone - we reached an Agreement. We had a pending order. When they re-entered the order they admittedly and accidentally changed the de-installation date of our existing home to today. Verizon then turned off all services to my home 8 full days earlier than was on the original order. You would think that would be an easy fix. I received a notice of cancellation thinking it was a mistake. I called Verizon FIOS once again. They informed me that it was clearly their mistake but the problem was worse than they expected. They could not just turn it on - they needed to rewire the board to upgrade me to the latest version and they could not do that until 9 days later. 9 days later we would already be moved to a new place with the order that was created by the people who made the mistake of turning us off? Amazing - After a full day of being on the phone and chasing FIOS Supervisors I was told that if they did not have a cancellation for a tech today that I would not have Internet or TV for the many guests at Thanksgiving tomorrow and there was nothing I could do. Stupidly I thought they had a work around - an internet hot box or something that could help a 24-year customer not have to go without Internet or TV for a full eight days prior to our move? That's when they hit the Killswitch and informed me that I would have to live without Thanksgiving internet and TV and there was nothing I could do. Sound Acceptable? Not a chance...... I want to let others know what could happen to them if Verizon FIOS makes a mistake on their account, that they would not hesitate to RUIN a 24-year relationship and throw it by the wayside with no resolution whatsoever when they get to go home to their guests, while their customers guests need to make other arrangements. Mad in Massachusetts! Never ever again will I choose Verizon. read more

I was a customer for over a decade but started getting error after error and NO picture. Turned out to be a faulty cable box...but it took 3 calls and lots of frustration to determine the cause. I'm ready to move on now. Imaging watching your favorite show, and suddenly it stops and you get an error. In addition, the guide, on-demand and the VCR were inoperable. I called tech support and they said to unplug it and plug it back in. They actually warned me that it might continue to be problematic but to just keep unplugging it and re-plugging it. After a month of having the picture disappear, I called again. No luck. Called a third time; finally, the tech rep said that my hardware was faulty and needed to be replaced. Got a new box and the services came back online...but why did it take 3 conversations with tech services? I tried to get a rebate but they only gave me $25 when the services cost about 10 times as much per month. Finally, I decided to leave. read more

I was going to complain about this company, but so many people already have done that. So I am just going to share my experience. I have had one of worst experiences when I called their customer service. Instead of solving my issues service people kept trying to sell their services for additional charge. I understand that is how they are trained, but every chance they get they try to sell me channels and services. It's hilarious and sucks also. Their internet speed also not that great. I did not buy the gigabit option, but that's no excuse for getting 500k speed while downloading movies. Also, two often we loose services for no reason. Very annoying and frustrating. I don't know if they care about customers. Maybe they don't. read more

If I could give less than 1 start here I would. My service has been down for roughly 28 hours and they still can't fix it. I'm getting different stories from different people about why they can't get it fixed and the "customer service" people I talk to are extremely rude and unprofessional. They offer a pittance of compensation for the time down and tell me that "working from home" means I need a business account. I thought Comcast was bad. This is WAY worse. read more

OK. Was getting disconnect often on my computer. Tried Chat feature. Though the rep said they were just helping me, it was taking almost an hour and thought I was disconnected because she did not respond but still asked me to stay connected. Maybe she was connected to me while taking her lunch break or on her cellphone. Instead I called Verizon tech support and got service immediately. read more

Had routers and boxes upgraded for FIOS, now no TV at all. On hold for over 2 hours.

Stay away from Verizon Fios if you don't want your network securities and devices compromised and hacked. One of the biggest issues with Verizon Fios is that everyone on the company's tech support team will have visibility into your Wi-Fi name and Password. This is the first alarming risk that can lead to network security breaches, which leads to invasion of privacy, data theft, and even physical threats, especially in 2024, a major concern in Cyberspace. The company's app, which you might want to leverage to manage the services, is like a Shark that collects your IP address and can access your mobile device's location settings without your knowledge (this is also true about the Xfinity app). Therefore, it collects your personal data, including the user's geolocation, which it will sell to 3rd Parties (Partners/Affiliates) and brokers (Dark Web) to earn additional revenues. All in all, Verizon's internet experience is by far one of the worst in the industry. It uses DSL instead of cable and fiber is not available. read more

Our power went out with the last storm Wednesday, October 7. Ever source our town and ComCast all repaired the damage. Verizon is the only provider that has not been in our neighborhood to make repairs. It's unthinkable to me that Verizon is so far behind that they are not appropriately addressing real issues on a timely basis particularly in comparison to their competitors. With Covid our a remote workforce, the Internet is absolutely essential especially for workers such as in our household where we have mission critical Covid jobs. read more

By Far the absolute worst company. I used to say nothing could be worst than Comcast until I dealt with Verizon. Useless customer service and they are nothing but complete liars. Send people on foot to ring your door bell to sign up for service that is completley bogus and they wont honor the pricing they quote. Advice to all. Contact your state AG Office, BBB and the FCC. The only way that Verizon will own their mistakes. Even that is still a challenge. Also, you can locate the CEO's email address online. Send him an email and always CC him on any correspondence you have with the useless executives who are supposed to be assiting you resolve your issues. I dont even wont rate this place with a zero because they are even less than that. Let alone a one star read more