I arrived here about 12:50pm on a Sunday afternoon with my brother's girlfriend to upgrade her…read morephone. She's on my account, so I needed to go as well. We were promptly greeted. There were 3 staff persons available and no customers. Andrew S. was the person who assisted us with the upgrade. Initially, Andrew said they didn't have any iPhone 14 Pro Max in stock and it would need to be ordered, which she decided to do. Andrew decided to check the back and they had one available. Andrew also told us that a customer bought a watch and retuned it but never used it. Since my sis got a new phone, there was a $250 off deal for series 8 Apple Watch. It also had a $50 coupon on it. I decided to get it and upgrade my Apple Watch SE. There was a $35 activation fee for both the watch and the phone. Since the devices were still attached to other orders, Andrew had to call Verizon to remove/cancel them. This was what made the visit take FOREVERRRR! It started to get busy as well. At one point, all the agents were with people and there were 3 people waiting. After waiting a bunch of waiting, Andrew told us around 1:40pm that it was giving him a bunch of hassle with him canceling the order that was connected to the device. While I appreciate his attempts and I know that it's out of his control, we did waste like 30+ minutes. Andrew ordered the purple iPhone 14 pro max 128GB online. He said it would be here (in store)in a week. I paid for the activation fee for the Series 8 watch, obtained the watch from Andrew, and then we left. When I got back to my brothers house, I checked my email and saw the order placed but it said it was shipping to my house in 2 days... I hope that's wrong as it's not what we were told, especially as I live 1.5 hours away, but we shall see.

Horrible experience. Left in tears. "Helped" by an employee named Justin. Was very egotistical and…read moreunprofessional. I went in with my father to trade in my phone for a new one; he proceeded to basically harass me and make me feel bad for wanting a new iphone and told me he would "win any battle about phones" when debating me on whether or not I should get a new phone. That is not even the start of the things that went on during this interaction. I am usually very professional and friendly when it comes to talking to employees but I have never felt so humiliated and berated by an employee who is supposed to be selling me their products. Completely in disbelief of the belittling I underwent during my experience. Please hire employees that are kind to every customer, not just ones they choose to be nice to.

BOOMER ALERT I was…read moretrying to delete a picture but deleted 9 months of text messages from my guy. I went into immediate panic mood, and immediately went to the Verizon store up the street from me. I was greeted by this very professional young lady-, I told her what I had done- as I was visibly upset she remained calm and got my phone and worked her magic. Whew! She was able to restore all my messages and was so kind, understanding and professional. Thank you Kristen. You restored my faith in Millennials. You ROCK! Keep up the good work. Blessings to you.

Great service , knows products and how to transfer info from a droid to an iPhone. Will go back…read morehere again.

Went into this Verizon with hopes of switching from another phone service and buying 2 new phones,…read morebut the manager Doug did not even want to get up from his seat to assist us. When he finally did acknowledge us it was in such a rude manner that it made us leave. Verizon just lost 2 new customers thanks to a horrible manager.

I had to go to this store today to pick up a new phone. It was the MOST disappointing customer…read moreservice experience I have ever encountered. As a prior Verizon Business employee everything I learned about customer satisfaction ended there at the Corporate Verizon Store. Our motto used to be " we will do whatever we can to retain good customers", if I had not just purchased a new expensive phone I would have selected to go to a less reputable company. But, the question remains...is Verizon the better Company? No! No they aren't- not after my customer interfacing experience today. The customer service I received on April 24, 2024 around 11:30 a.m. everyone employed there should be Re- TRAINED or let go!!! It matters not that I am of a certain age over 60, and had problems transferring my data from my old phone to the new EXPENSIVE one, the " Verizon employees" were more than rude, not willing to assist and completely shut me out. After sitting there totally lost, I left. Did they even notice this senior was frustrated and left the building? I got in my car and felt completely confused and helpless... Verizon Corporate office in Garner- yall are totally useless, rude, full of pride and have no home training. What goes around comes around. Vengeance is mine saith The Lord. Shame!

Beware of Verizon Cellular Sales in Garner, NC…read more I went to the Verizon store in Garner, NC, and they offered a good deal: $600 off for changing plans or $400 off for sticking with my plan, both requiring me to give back my phone. They even agreed to let me return the phone after a month because I was traveling for my wedding. But when I came back, they claimed I was one day late and only gave me $25 instead of $400. When I asked for my phone back, they refused. After hours of talking, they only upped it to $95. They insisted they had explained everything clearly, but it sure didn't seem that way to me. It feels like they'll say anything to close a sale and then backtrack. My advice? Stay away from Verizon retailers like Cellular Sales and go straight to Verizon. Don't get caught in their trap like I did. It's not worth the hassle or the feeling of getting ripped off. Avoid at all costs! p.s. of course they will argue they were right after this rating.

yo this has to be the worst customer service I have ever experienced with Verizon there is a big…read moregirl there look like she just got a weight loss surgery she is the spoiled Apple I was mid transaction just needed to swipe my card and she pulled the representative away from me and told him to help an old white couple first and I had to wait over an hour and then all of a sudden an error message. then they are closed all behind her I didn't receive service . overall I will not be going back . i really don't even want Verizon at this point

I love white oak!! Has many stores along with good restaurants will definitely be returning.read more

We used IFix repair for our refrigerator recently for the first time…read more The experience was great. and it started from the receptionist who answered the telephone. Very professional, efficient and polite. The tech, Andrii, sent to our house was prompt ,straight forward and highly skilled. He repaired out appliance efficiently and the charge was reasonable. We will be using IFix in again. Finally, a company I can trust!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more