Went in for quick help; was placed on a Q, told to sit and wait, I would be helped right away..3 employees sequentially went to to back, out of sight, no information..I waited, with other 'customers' for 25 min and I left. Was helped very quickly at the Verizon store on Michigan Ave. I learned my lesson! read more

This place is terrible. They try to pressure us into upgrading plans and paying for insurance every single time. There is no short cut. Imagine if you went to a restaurant, knew exactly what you wanted but it took an hour to complete your order anyway because they were required to try to upsell you to a more expensive meal. Then when it's all done, the phone that they had in their hand the night before and put our name on, was magically gone the next morning which I was absolutely 100% sure that was going to happen before we even came in. The sales tactics they use would make a used car salesman blush. read more

Honestly, if I could give them 0 stars I would. I have been working for a month and a half to switch two lines from a consumer plan to a business plan. Verizon force transferred me into a consumer/business hybrid that was not at all what I wanted and resulted in $20/gb overage charges. When I contested these charges, Verizon admitted fault and stated they would comp all charges and bills until I could get transferred to a real business plan. At this point I have invested 10+ hours into getting them to actually comp my bill and 15+ into actually switching to a business plan. Verizon customer service is absurdly incompetent. I absolutely hate that I am forced to deal with them, but they are the only phone service that actually covers my business location. read more

I've seen hundreds of unsolicited Verizon commercials. I currently have an iphone 8. (Counter culture Max level aquired) if I come in there and don't leave with a completely free iPhone 15 on you guys. I swear to heck, I'm suing. read more

Absolute worst service I have ever experienced. I swear every time I come to this store, I leave with more things wrong than when I start. The employees here are very incompetent, not to mention the level of laziness noted by frequent comments of "oh we're so busy"(as half the team is standing doing nothing). If you have an iPhone and need assistance, go to the apple store - these representatives know nothing and love to waste your time while getting you to pay for more than you need. read more

As I am sitting trying to get service help is stocking shelves oblivious to people anxiously awaiting service Avoid if you can read more

Tonight we had the pleasure of working with Jessee. We had worked with him previously to get our phones and he recognized us right away. He really listened to our problem and offered great solutions. He even gave us a plan B to help make sure we got the right outcome. Such a great guy! I really appreciate all of his help and hope more can be like him. We met him in just first week at the store. And 3 months later it was so nice to see how he had learned and is still trying to learn new things. Thank you Jessee! read more

Unfriendly customer service. They eventually resolved my problem (replacing a faulty Lifeproof iPhone 5S case which btw are TERRIBLE cases, stick to OtterBox), but the representative was so unfriendly and couldn't give a toss. He originally wanted me to go back to the store I was sold this product to have them "deal" with my problem and accused me of damaging the cheapo cover that popped out. I got embarrassingly outspoken I was so upset. What has happened to customer service these days?? Verizon please educate and hire representatives that can provide decent customer service even if they hate their job. read more

Normally I wouldn't care about this as I am a customer of AT&T, and have been for 8 years. BUT my parents are Verizon customers and they finally decided to upgrade their phones. First off, right inside the door, they don't have a greeter. There are people standing everywhere and no one to ask what we needed help with, get us checked in, NOTHING. After a few minutes (and more people coming in) a girl finally came up and checked my parents in. Mind you, we walked in at 2:30pm on a Friday and didn't walk out until 4:30pm. With that being said, lets continue. I really didn't keep track as my parents asked questions to pass the time but I am pretty sure we waited 35-45 minutes (we were told there were 7 ahead of us). As we waited we discussed plans, options, and phones they wanted, and looked at available accessories. Finally a guy comes up and asks how he can help. My dad informs him that they are wanting to upgrade to the iPhone 6 & 6+. They begin by looking at the current plan set up, and then quickly went into talking about monthly plans. Well, the guy apparently thinks that everyone knows everything about every plan that Verizon has to offer because he confused my dad on more than one occasion. The guy talked fast and explained the bare minimum. I did pay attention and would chime in on what I felt was best for them, and the guy decided that he didn't like my answers and argued why he was right and I was wrong. After going back and forth my parents made their final decisions and he went to the back to retrieve their phones. He returned a few moments later and told them the color options that he had in stock. They were acceptable to my parents so they proceeded. I feel like this process should have taken 10-15 minutes tops, but instead it dragged on for well over 30 minutes...maybe even close to 40+ minutes (I really should have timed him). Now I get that my dad had to create an apple ID, and the guy clearly saw that he could push any and all accessories on them and they'd buy...but really dude?! Once the process was over and a few basic questions were answered we were on our way. Again, about 2 hours later! The staff seemed really terrible and only care about making money not making customers happy...but then again, the girl who is supposed to greet people and check them in is too busy playing around in the back and not even paying attention to what is going on that I don't see how they do make money. Overall I am very under-impressed with the customer service at Verizon Wireless...hopefully all of their stores aren't run like this one. read more

OK, so nobody likes the "Phone Company" but my recent experience was great. I was ready to upgrade my iPhone and stopped by at a fairly busy time. I was told there were several customers ahead of me so I took two steps through the doors and had a beer while I was waiting. A short time later my service rep. Olivia came in and reviewed my plan, made some changes and ordered my new phone on her pad, while I enjoyed my beverage. When my phone s delivered to me I ran into a glitch with the set-up and my friend Olivia solved it in minutes and I was on my way. Great service and a super experience. I'm happy! read more

Went in around 3pm, was greeted and "checked in" right away and was seen by a salesperson after about 15 minutes. I upgraded my phone and changed my family plan. "Matt" worked with me and he was fantastic. I definitely recommend asking for him-- he was great at explaining different options and cost differences. His customer service is what would keep me coming back to this location. read more

Expensive service to receive such unresponsive to help. I tried to get help because my wife is going deaf and the phone volume keeps cutting down. A complete lack of any type of decent customer service, they are experts in the excuses, blame and deflect game. Verizon and this store are the worst. read more

I came in knowing what I wanted and the service guy Ben just wouldn't let me say no for an answer on a phone case or screen protector which I know for a fact I could have gotten them cheaper online . worst service I have ever had. read more

My girlfriend's father has a Android smartphone and came into the Verizon store off of Beltline interested to learn more about iPhones. I was a silent bystander to the entire encounter between him and the salesperson. Both my girlfriend and I have iPhones, but we wanted her father to hear the positives/negatives of both types of phones from the salesperson. Regretfully, from word go, the salesperson had an obvious bias towards doing her best to sell him the Android/Galaxy phones and she was not interested in speaking about the iPhones in the least bit. The salesperson was pushy and continued to extoll the virtues of a Android/Galaxy phone despite repeated attempts by my girlfriend's father to try and explain that he really didn't care about any of the bells/whistles/customization options that this young lady was telling him about...he just wanted to be able to make calls, text, facetime, and maybe get his emails. He was looking for the low-tech smartphone option here and she kept pushing the Android/Google option...with "it's great customization abilities..." I've heard before that Verizon stores are bonused out or incentivized at higher levels if they sell Android/Google phones vs. iPhones, but I was very disappointed to see such a biased attempt by this Verizon rep to push one phone over another without giving any attempt at a balanced review. Really disappointing. Unless something drastically positive happens between Verizon and me in the next few months, this encounter has swayed my opinion enough to drop them as my own provider. read more

Only giving it one star because I had to give it something. Pete was rude from the moment I walked in. He had a "can't do" attitude. He was short with us and spent more time on his IPad then helping us. He had no people skills and refused to give us any more help. read more

Visit this store ~ once a year, despite some occasional selling pressure it's generally quite satisfying, however, last week I had an interaction with one sales associate that was far from helpful. When I chose not to take the advice he gave on reusing a part, rather opting for a new one, he began weirding out asking me if "I was upset with him" (I wasn't) and, why I was talking to him in "that tone of voice" (I wasn't). Things got weirder with him to the point where I could only respond with simple, extremely even toned yes or no responses in order to progress through the simple task I'd come in for and get out of there. I felt like I was in a de-escalation situation with an unstable child. It was so disturbing that I called back and spoke to a manager who said the associate had indicated (after I left the store) that something had been "thrown" at him (completely untrue). All in all, it was a relatively destabilizing experience, as this associate was clearly trying to psychologically bully his customer. Not going to say his name other than it did start with a B. I really cannot recommend this store; I felt like I was dealing with someone with psychological issues who had chosen to take them out on a customer. If management doesn't fix such problems they will certainly suffer additional customer complaints; it's a terrible reflection on their store. read more

Terrible service. Every time I come to this store I am waiting to be helped for what seems like hours. The employees are insanely lazy and unorganized. Do not waste your time going to this store because I garuntee the problem will not being solved and you will be waiting for an obnoxious amount of time. read more

Make sure you have an afternoon or evening since it will take you hours to complete any transaction at this store. No matter what I come in for, I seem to be there for two hours or more- even for a quick purchase to replace a car charger for my phone took me two hours. read more

I would just like to mention that I have a phone in which my company carries me on their plan. Thus, getting an upgrade or making any changes to my plan need to be approved by my boss. Here comes the pitch... First time I tried to use my upgrade to get a new phone: "If you choose to use your upgrade you will no longer have unlimited data". So I left the store to see if my boss could look into this matter at a later date. What she found out was that our company, including my plan, are actually grandfathered to include unlimited data since we had our plans and phones before the Verizon company policy changed. This experience only wasted about 1/2 hour of my life. Strike one. Next time I tried to upgrade my phone they said they needed to speak to someone who was authorized to make changes to the plan, for security reasons, I get it. Got my boss on the phone to approve the changes like she had done for me when I bought my first phone through them a couple years ago. The phone call wasn't sufficient enough and they needed an email authorization due to heightened security. My boss obliged and got them the email authorization that they needed. Awesome, so let's by buy the phone and get moving. "I'm sorry sir, we don't currently have the phone in stock that you wanted". Yeah, that would've been helpful to know 45 minutes ago when I checked in. Strike two! The sales associate Sky, took down my phone number and assured me that I would receive a phone call when they got a new shipment of Iphone 5s' in the next couple days. Further assuring me that my email confirmation from my boss would be honored so that we wouldn't have to jump through all of the aforementioned obstacles. This WAS a step in the right direction of satisfying a semi-discruntled customer. A week later, still no phone call. I called them in an attempt to see if they had my phone back in stock yet and if they still had my email authorization on file. My phone call was answered by a recording, patiently waited till I get to hear the option needed to get connected to a sales associate. No one ever picked up the phone. Strike 3 you're out! Oh no, we're bowling. Since the store is only 5 minutes from my house I just decided to drive over and see. Upon checking in, I told the lady what happened last time and she checked on the availability of the phone and they had it in stock. She quickly scurried and secured the phone behind the counter. Nothing left to do but get my upgrade approved and phone number switched to my new phone! "I'm sorry but it we need to resend the email authorization because Sky is not with us this week". I was assured from Sky that other associates would be able to assist me with my upgrade since she may not actually be working next time I came in. Clearly this was not communicated and here I am again back to strike two, but actually strike 4. Perhaps you can call her at the other store and have the email forward to this location - no attempt was made. All I got was a stone faced apology that was about a cold as the weather outside. Strike 5. So I left again without any resolution or any feeling of ever wanting to go back there again, unfortunately, it's either that or drive all the way to Grandville. These people have made it impossible for me to use my upgrade, wasted over 3 hours of my life in the mean time, and have demonstrated some of the worst customer service I have ever experienced - enough to inspire my first Yelp review. I just wished it was a good one instead. Clearly I haven't found resolution so there still is a chance for these guys to bowl the perfect game in customer service failure. read more

Long wait that you have to stay in store or real close in order to keep your place in line. Seriously plan on spending at least half a day here if you want help or assistance. The greeter seems overworked, snappy, and acts like she is doing you a favor. Not a friendly place to be. read more

We just had a great experience at this store, especially as compared to the one on Alpine. Special shout out to Alan who was able to straighten out our business account and brought clarity to the actual features of the plan. Literally, no wait time and didn't feel rushed or pressured in any way. read more

Purchased a new S4 today, only had to wait about 10 minutes for a sales person and I got hooked up and was out the door! People that complain about things taking a long time simply dont understand how stores like that operate, wait your turn and they will get to you! read more

What's the point of an appointment when they can't even be available during the customer's time slot? Severely under staffed and works take too long to acknowledge customer presence. Consider going elsewhere. read more

I was in today and first of all I want to say that Nataya helped me and was hands down the BEST customer service rep with verizon that I have ever dealt with in the 8+years that I have been with verizon. I had a situation with a new phone and my plan and she did everything possible to fix it and then some. She promised me we could figure it out and expressed that she wanted me to not stress and to try and have a good day. What a wonderful asset she is to this verizon store. Hopefully the problem is resovled..I cannot thank Nataya enough! read more

Stay away from this store. Verizon corporate verified they gave me incorrect information multiple times (including directly from the store manager) on what should have been a simple order pickup. They cost me a lot of time and did not care the least bit. Read the other reviews on this store and stay away. read more

Today's great experience began over the phone when Kim happily searched inventory for phones we were interested in. When we arrived Kim was serving another customer so she asked Megan to help us. Megan did a great job giving us options, describing features and price points. She and Kim wrapped up the visit with terrific assistance in getting the account settled, the phone set up, and provided great instructions for using a new product we purchased. read more

Attempted to get a new plan on two of my phones. Initially, the monthly price was going to be around ~$140, but the representatives, Alex (f) and Shaun (m), offered me a monthly rate of ~$107 with a bundle that included two "Hum" devices. I asked the two of them twice whether I would be charged for these devices. They stated, twice, that I would not be charged for the devices themselves, only for a single activation fee of ~$40. Later the same day, I checked the charges, and noticed that I was charged ~$30 each for both devices. I called customer service, who eventually connected me to the store, and both Shaun and Alex repeatedly denied they ever said that there wouldn't be fees for the purchase of both devices. If you want to be swindled, this is the place to be. If you want honesty, shop elsewhere. read more

Waited for an hour and as soon as I got help the lady wasn't personable at all. She ended up going in the back of the store and disappeared. I waited for her (I don't know why she went there in the first place), but ended up leaving. So disappointed in customer service. read more

Went to this store today to purchase a new phone. Waited around for over 45 minutes and the store was barely busy. When we were finally helped the worker was very rude and pushy. He even called me "frugal" because I didn't want to purchase insurance or screen protectors for the phone because my mom had some at home. Adding that she "probably bought the cheap ones." I was uncomfortable and annoyed with my experience. Definitely will be driving the extra distance to the next Verizon store to avoid this annoying service. Oh, and don't let a man named "Wali" help you if you end up in this store... read more