The manager there was very helpful and got my new device activated quickly with no problems. 10/10 for them

This is the only corporate Metro PCS location in Grand Rapids, FYI. All other stores are "authorized dealers" and have limitations on what services they can provide. The employees at this location are wonderful. They've all been there several years and are truly knowledgeable. I've always been able to come in with a question and leave with a solution. I cannot say enough about how great the customer service is here! I've used Metro PCS for years. Now that they're owned by T-Mobile it just means better, more wide-spread service with the same reasonable pricing. 10GB data plans are only $40/month. read more

The sales and service team at this location is extremely helpful and wants to find the best solution for your lifestyle and needs with no pressure. They were all very well versed on the current specials and best deals, and took time right then and there to help me set up my new phone. read more

This location is hands down the best location to go to if you ever need anything done with your cell phone. The staff who work here are amazing! They are all so knowledageble, patient, and helpful. I have have nothing but a great experience every time I stop in. I have had to have my phone fixed, upgrade services, add lines, buy accessories, pay my bill, and had a few minor issues...but, not to worry...they helped me perfectly and flawlessly every time. I will never go anywhere else. They don't have a turn-over in staff, so you are always seeing and working with the same friendly, familiar faces who own Customer Service like bosses! read more

I went to the allen park location on Ecorse road and Sam went above and beyond to make me happy about my visit and new purchase! I was thinking about changing phone companies when I first got there but he made sure that he did everything he could to keep me with metro. Thank you so much for all your help! read more

DONT WASTE YOUR TIME! GO TO ANOTHER LOCATION! The absolute WORST experience I have ever had in my life in customer service. I was trying to port my number to MetroPCS 4-11-18 as I was told the promotion ends the following day, I decided I wanted to get the 4 for $100 for my family since my phone was cracked and had been lost/stolen so I called and got my account information they said they needed, After all that was done, he told me I could not port since I did not have my phone. I had all my account info my name was on the account I showed ID. I even spoke to the manager and he told me since the phone was not here to make a test call I could not do it. NO WHEREIN THE POLICY DOES IT STATE you must have the phone from the carrier you are switching from. Some peoples phones get stolen or lost but they still want to keep their number how can you tell someone they cannot port their number because they have no phone. Never again will I return to this location and I WILL be taking further legal steps. SALES REP: DARREL AND DARIAN read more

This branch of Metro PCS is Awesome! The guys that work their have helped us out so much! I think the worse of the problem is having to wait because they get so packed at times but I understand why! They truly care for their service & helping you understand problems that arise! My cellphone was hacked multiple times! Once it was full of viruses so badly that it would only turn on & off! It didn't stay on! In that situation, they looked at and had a shocked look saying yes, most likely it was infested with a virus from someplace or someone! I think I know the "certain someone" because he stalks my every move & is totally obsessed with me! I think he Hacked it, then used it to get into my Gmail since your Gmail account gives full access to the cell that was all he had to do to have full access to my stuff and then he Impersonated my last YouTube channel, stole videos, my profile picture and dubbed and edited the videos to make a channel for my husband & I so that he became us & could get a PPO put on us and moved right near us to know every single thing that I do or say! So, yes, it was a big deal! I really didn't know what else to do! The metro guys helped me to get a new cellphone that I so love! They also helped me get it secured so this ex friend can no longer hack into my new Gmail account & YouTube channel! It has been so nice not to have him saying such mean things on every single video I made! I think him trying to use the PPO order to control me backfired for him though because now, he can't say anything to me & he knows it so he has stopped completely! That was how I caught on fully that it was probably him! After it was served, he cut talking to me cold turkey! It was odd at first going from being controlled & told mean things on my channel from users that were fake to not being told anything from anybody! I did have to start over though, sadly & I lost years of videos I had created because YouTube terminated my actual real channel because they thought I was faking myself and he was the "Real me" because the fake "Sexy Kitten 1982" is still up and still stalks my knew channel just never says anything! Yes, that was my old channel's name! I made it, haha!! I am waiting because I know in time, he will say mean stuff about me again! Probably as soon as the PPO he served us is lifted! I bet anything! Anyways, it feels good to begin anew and know he can't harass me anymore for this moment anyway! Now, we are going back to get a new charger from these guys & at least they carry the chargers that will cut off when it is fully charged to help prolong battery life! Keep it up MetroPCS Location on 28th Street, my husband & I appreciate your passion to your customers and it's nice to know there are still people who love their job & helping people and who actually know what they are talking about!!! Happy customers for live!!! read more

great store and staff. just did not give me a stylist pen with phone (its missing). have to call them today at 10 am