Phone has been out twice in the past week. Last week on hold 15 min. left a call back number and no…read morereply. This week on hold 35 min. to talk to tech dept. Total time on phone today 1 hr. Supposed to send a tech to my business sometime today. Total elapsed time of 1 hr. 15 min. @ $120/hr. shop labor= $150 lost to this point. May be more time lost whenever the tech shows up and if he can fix the problem. On top of all this how many customers have not been able to reach the business? G K Automotive Verona, Va.

Super disappointed. 1. Sales rep assured me I could get a…read morestatic IP. This turned out to be untrue. Services uses CGNAT. Very limiting and very bad for hobbiests. 2.Frequent outages - often due to tech misadventure. For example - tech was installing my neighbors fiber and sliced my fiber cable with a shovel.

I have only good things to say about our account with HSL. Signal is tops, reliability is…read moreexcellent, and service - when you need it - is superb. And Christy is great! She's very sharp and good at diagnosing a problem without even looking at our setup. She recently made a house call to help us install a new router when the roving tech service guy had too full a plate, and we were up and running again in less than an hour with all 5 of our devices registered and logged into our Wi-Fi system. Give Christy a raise! She's a great asset to your organization. Steve White and Susan Hasler

After almost two years and being happy with our service my husband accidentally cut the wire from…read morethe satellite to the house. He was able to splice it back together and I called requesting a permanent repair. Two days later I came home to a 150 foot wire laying across my yard. Thinking the job was just bigger than initially given time for and a crew would be out to bury the cable, I waited until the following week to call. I was told they do not bury their cables, that was the home owner's responsibility. I asked why other companies bury theirs and was told they don't. I know for a fact they do and it only makes sense because they don't want people messing with their wires, so I asked to speak to a manager. I was transferred to a man who knew nothing of the situation and who told me calling tickets in would be too much for the business so they don't bury wires. He told me he would have the field supervisor call me. A man named Mike called and said "so what's the problem, your dog chewed through the wire or something?" I answered with "I'm not understanding the lack of communication in your company." After speaking with him for a few minutes he assured me he would be up there the next day to "take care of the issue." Fast forward to the next evening and I get home and the wires have been cut and the satellite dish is gone. I didn't receive any call telling me this happened although Mike assured me he would keep in contact. When I called Mike to ask where the equipment was he gleefully told me it was in his truck and that is where it would stay. I questioned why since we had no issues with the service. He told me it was not working when he was there and so he took it. Now I'm going to admit I was angry at this point. I was under the impression the signal would be upped and we may still have to bury a wire, instead the entire service was ripped out by the "QA" person. He pointed to the crew (we were on FaceTime) and said "you see these guys, I have the authority to tell them what to put up and take down." He then told me he was the second in command at the company and that "I shouldn't have name dropped and maybe I would still have my service." Mind you, I didn't name drop. I was asked who my husband was and told them he works for a business in the industry and asked why other businesses bury their drops. When my husband called Mike back he tried to say it was definitely not out of spite that the equipment was taken because of the bad signal, again we had not complained at all about the signal, and that he would bring it back in a day or a week when he could figure out how to fix it. When the office was called and asked if this is how they do business they said absolutely not. When they were told Mike was not allowed back on the property they informed us he was the only one available, and that they would love to come fix it, could we just wait two weeks. They made sure to mention that he definitely didn't act out of spite. So we asked for a wire to be buried, instead our equipment was ripped out, we were told we shouldn't have "name dropped," and that we could wait two weeks to have the same man who gleefully took all ways of communicating with anyone while at home (not to mention taking my ability to call 911 which is a big no no in the industry) to come back and fix it. When we said no, Mike actually called my husband back confused as to why he was not wanted back. It was made clear to us that Mike is the face of this company and his actions go against anything that most would consider professional or decent. We were loyal customers and I told many people that I was happy with your services. You can bet I will now just tell anyone who will listen about Mike. Because I know Alex, the owner, has responded to my review on Google, I must stress, the issue that called them out was NOT the signal. He is trying to protect the company and I understand that. But if we do go by his version of events, the equipment was still cut out in the morning and we were not notified at all. Then we were told it would be a solid two weeks to fix. However you want to spin that, it doesn't say a lot about the company if they think doing business that way is okay.

Juan David is THE BEST!! We've had horrible service/help at Xfinity before. Thankfully we got Juan…read moreDavid this time. He went above and beyond to help us. The problem took several weeks, but he kept us updated to its progress and really work hard to fix our issues!! He even gave us his personal cell number in case we had any questions. He was friendly, super helpful, and just amazing!!!!!

My internet service has been dropping out several times a day for a while now. I've tried a couple…read moretimes to go through the chat bot to figure out what's going on. The improvement. Texting with an agent provided me an answer. My modem is bad. All I have to do is go to the Xfinity store and get a new modem. I'm looking at all of these other reviews where people are saying that customer service was terrible, employees lied, customers needs were not met, and customers were tricked changing things with their plans. That's the opposite of what I've experienced whenever I've been in touch with a live agent at Xfinity. They've all been very pleasant, helpful, compassionate, and friendly. I suppose I've been lucky. I haven't had any major issues with my Internet service. And any issues I have had they've been resolved to my satisfaction. I can definitely understand everyone has their own experience though. I certainly hope I continue to have positive experiences.

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

Dish salesperson solicited me at my residence to offer a Dish One service with broadband service…read morethrough cell towers. I told them I will only subscribe if they could get at least 45 mbps. Technician can and installed and he got 4,5 mbps, but said a cell tower was down. When the tower comes online you'll get high speed service. The only to get the service was to subscribe to the satellite service. Well 3 days into we started the see problems. Day 5 we called Dish. Day 9 a service tech came out and stated you don't have any internet because he could not get above 4.2 mbps. He stated that the service should have never been installed. Well the internet service was cancelled without penalty because it was a test trail. But they would not cancel the satellite service. The point here, if I was told the truth about the internet service, I would not have entered into a contract with people who don't tell the truth just so they can earn a dollar from me for poor service. Don't get Dish and save your money. David

Ben and Carter were our install guys, they were professional and friendly, walked us through the…read moreprocess and got us hooked up with no issues!

We have had Longo for several years and service had been adequate- we use it for streaming TV…read moreservice. Lately, our service has been subpar. Very subpar. I submitted a claim for no service and was told they could see service had been performing in adequately for awhile and we could get a bill adjustment when issue was resolved; however, they could not give any timeframe when the issue was going to be repaired. Received word today that issue was resolved but would only be given credit from when time i submitted a work ticket and not from the time they were able to track that we had been receiving less than optimal service. Will be concealing service as soon as possible. I was told when I signed up for service that I was not under a contract. Funny, now that I want to cancel, I'm under contract!

My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

Sloppy Workmanship, Broken Components, and Misplaced Trust I…read morebrought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware.