Terrible duplicitous practices. Came in for an upgrade, was very clear about what I wanted, ended…read moreup getting another line added to my plan.

Buyer Beware!!! Deceptive business practices. Went to store…read moreto upgrade a phone. Manager stated it would be easier to cancel old line and get a new line. The new line was given the same promotion I was to get for upgrading. Today I called to cancel the old line. After mentioning the new line, customer service stated the promotion would become null and void. It's a mess getting this straightened out. Also noteworthy is during our visit, a gentleman came in returning a tablet. He was told he was buying the tablet for one penny. They didn't tell him that they added a line to his plan for it. Luckily, the corporate office was able to resolve my issue but this entire ordeal was quite stressful.

After the great service I received at this business, I knew Roz deserved a review…read more My wife, son & I are staying at the Massanutten Resort a few miles up the road from Harrisonburg. We were at Luray Caverns when my son's iPhone 5 stopped working. (15 year-olds do not take loss of contact well!!) Using Yelp I called a couple of likely places. The first did not answer, the second did not repair phones, but referred me to Roz. It was already six and Roz closes at seven, so I was not hopeful- it's a 40 minute drive just to get to the shop. But the owner told me to come in; he would take a look at the phone. We got there at 6:45p. True to his word, the owner looked at the phone & then fixed it!! He stayed late, until 7:15p and was very pleasant to boot. And I was charged a very reasonable amount. This is my first Yelp review, but I felt compelled to write this one.

Ro-Hi-Tech is the best kept secret in Harrisonburg for computer repair. Roz was excellent in his…read morecommunication and very friendly and helpful in person! A kind soul, for sure. He was able to fix the screen on my MacBook Air the same day I brought it to him! And his pricing was certainly reasonable! I will highly recommend Roz-Hi-Tech to anyone who needs these kind of services!

These folks are the best. I brought them my Series 1 Apple Watch and they had it up and running in…read moreno time. Brought my daughter's iPad and they had it fixed in a day. The best in town.

Great repair shop all around! I spent over a hour talking to Apple about an unresponsive screen…read moreissue. I found out after talking with them that it would cost me approximately $600 to fix the issue. I decided to stop into iRepair in Harrisonburg, Va to see if they could possible fix the issue. After talking to the guy at the counter, he stated they would look at the issue to see. He let me know that the cost would be between $30 to $200 depending on what they find. They informed me to give them a hour to give. After an hour or so they contacted me to unlock phone to check everything. Very knowledgeable about the electronics. They advised me of issues with FaceID recognition but after having my phone back, I had to reprogram the FaceID. I will definitely return and recommend this Repair Shop to others. Great Job!

I paid $147.42 for a new screen for the iphone 12 pro max. It was so glitchy, for example, trying…read moreto type it would auto type random letters. It was so bad I asked Gadget town, what can be done. They say, "yep those phones with those screens often have problems" I'm thinking, then why offer this service. I told him my previous cracked screen worked better and I asked if he could just reinstall it. He then proceeds to say, for $20 more the OLED screen is great. Well, $20 more and after a few weeks, I'm noticing glitches with this one. The screen won't work while plugged in and when it's in my pocket, it will randomly select and activate apps. My advice is, go to a professional for new screen installments.

I cracked my computer screen and was recommended by my schools IT department to take it here to…read morehave the screen replaced. My computer worked fine and everything with the crack in my screen but I still wanted to have it fixed in fear of the crack getting worse. Once I picked up my computer after having it fixed the computer started acting like I was switching it into tablet mode and the keyboard and mouse pad would not work. I took it back in to have them look at it. The guy "fixed" it for the time being while in the store but by the time I got back home it messed up again. And the only solution was to fix it temporarily and he wasn't even sure how to fix it without opening it up. I decided to call Best Buy to have them look at it because I do not trust these guys to touch my computer again. I do not recommend them

Great work. Dave was very respectful and explained everything he was doing. Pretty quick as well…read more Would recommend.

He has repaired and removed viruses on 2 different laptops over the past few years. Always pleasant…read moreand upfront about what he can do and how quickly. Prices always seem fair.

My phone broke while my car was in the shop so I had to get it fixed asap in case they called in…read morethe morning. When I got to the kiosk they were already closed, but offered to stay open to quickly replace my screen.

I would not go to this place again. I thought I was getting a good deal the first time, but then…read morethe phone dropped while it was still in its case, and the screen cracked in such a way that the touchscreen didn't work. Overpriced and shoddy.

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere

excellent service, friendly staff, all around great place. Went to three places before this and…read morethis one's the only one that actually fixed my key fob battery and did it in no time. 100% recommend . Props to the staff especially for being funny, friendly, and super helpful.

I bought two batteries here in April 2019, used them in an RV that sits unused 99% of the time but…read morewe have it hooked up to a trickle charger so we do not over charge the battery. It lasted 1.5 years and they offered me no warranty and wanted full price for two new batteries. I buy all my batteries here or should I say I used two. The battery has the date stamped and there name on the battery yet they offered no warranty. I would not shop here.

Not what they used to be... I really enjoyed purchasing my sound system for my last vehicle through…read morecrutchfield.com. Now it's terrible. They used to guarantee the lowest prices. Found out I paid about 33% more for the speakers than SonicElectonix had them listed for. When I spoke to them about a price match I was told the do price match... but with a big caveat, the only price match if the manufacturer lowered the advertised price. This isn't really a price match. In order to stay in good graces as a dealer they can't sell for more than MAP or manufacturers advertised price. So first downside: no longer the best prices and they are unwilling to match or compete with better pricing. Second issue, I was told my package would arrive by a certain date so I can schedule my install. It was delayed. Asked for some help since I lost the shop deposit and my install spot... Nothing. Second downside to Crutchfield: no customer service Third issue: the forgot the speaker harnesses to use my factory wiring. Cool. One benefit Crutchfield always touts is they hook you up with everything you need... unless you want to plug in your speakers without splicing into overpriced factory wiring harnesses. And here is the final straw: I was delivered used, damaged products and an incomplete order. The amplifier was clearly used, not like open box, but used. The outer box says BEST BUY EXCLUSIVE on it. I checked the date and it's from late 2020 so about 5 years old. The speaker terminals were already stripped out and had burn mounts on the power terminal. This was clearly a used unit that somebody pulled out of their car. The amp smells like cigarettes and is missing the cover. Well... now I'm waiting for the rest of the parts and an amplifier that didn't spend the last half decade under the seat of somebody's Marlboro Mobile. I already had to push out the install date twice and lose two deposits to hold the spot. So they don't even sell quality equipment anymore. Lastly, they sent the wrong speakers. I ordered 6.5" and the sent the 5.25" version. That's an honest mistake but on top of everything they're making me wait while they investigate. So the only usable thing I received are the adapters for the speaker opening. Now I am stuck with gear I can't install or use while they investigate. I was told they should be done in the next couple days and the we can go from there?!?! We can go from there?!?! They sent the wrong stuff and I'm stuck with it until they decide I can send it back or they'll refund it. It's clear that the customer is the LAST on the priority list for these people. Hopefully they get back to me in the next few days so I don't have to start a charge back process. I highly suggest going with another company that values their customers and aren't just skating by because they've been in the industry for so long.

I came to Crutchfield out of desperation, but I should have gone there first. I pulled my brother's…read moreold Atari 2600 out of the attic and exhausted every option trying to get it connected. Nothing seemed to work. Well, I brought the box with the console, games, cables, etc down to Crutchfield and their eyes lit up. The staff not only heard me out as I tried to explain how I was struggling to get this 70's dinosaur hooked up to our modern television, they did research on the spot to see if we could figure it out together. One of the techs was literally on his way off-shift for the day, but he stuck around to help me out. When they couldn't find a suitable adapter in stock, the guy crimped a custom RF to coaxial cable right in front of me. On the spot. He fabricated the connection we needed from scratch, like he was pulling it out of thin air. This man is a wizard I will absolutely be back here for any audio/visual needs I have going forward.