Buyer Beware!!! Deceptive business practices. Went to store to upgrade a phone. Manager stated it would be easier to cancel old line and get a new line. The new line was given the same promotion I was to get for upgrading. Today I called to cancel the old line. After mentioning the new line, customer service stated the promotion would become null and void. It's a mess getting this straightened out. Also noteworthy is during our visit, a gentleman came in returning a tablet. He was told he was buying the tablet for one penny. They didn't tell him that they added a line to his plan for it. Luckily, the corporate office was able to resolve my issue but this entire ordeal was quite stressful. read more

I came in with a service problem and they were able to help me with my problem. Very efficiently as well I had to be on my way to Maryland and was able to return on my way very shortly after. Harry and Jordan H were very great help. read more

Terrible duplicitous practices. Came in for an upgrade, was very clear about what I wanted, ended up getting another line added to my plan.

I was hung up on by a clearly disgruntled and immature employee. I called this evening to understand how upgrading a device may affect my monthly bill. After interrupting me several times, and failing to answer my questions, I tried rephrasing one last time and was abruptly hung up on. Pretty funny when the Karens are not the customers, they are the employees. I think someone needs to come in and relieve her from her shift. When I opened my account 18 months ago, the staff in here was nice and welcoming. I wonder what happened... read more

It said on Google that they could fix a disabled iphone...and we get in there and they said they couldn't without apple id...I forgot it... the guy was very nice but the service was awful... read more

seriously some of the worst customer service ever! they are no help at all. I had simple questions but they acted like I was such a nuisance. do yourself a favor and don't even bother going to this store. read more

Nobody made notification that my new phone was in. I stop in and it's "See the phone, See the door, Cya later!" They activated it after my protest. I couldn't make calls all day. I called Apple and after diagnostics, they said call AT&T I had to activate this phone! Clearly no knowledge of activating a phone is in this store. There are calls to be made to do this. Activate and aggravate are beginning to sound the same. My salesman was not there but I doubt I would have had a better outcome. Take a drive and go to Apple or if you are savvy, order online. I will NEVER return to this store unless it's for a cancellation of services. read more

My phone had come up missing from my back pocket at a parade with my granddaughter. I had to get my old phone & replace SIM card at Harrisonburg office. They did this free of charge. I was unable to remember my password and was in need to call customer service to fully connect. I called from home. This aspect was horrible! I can understand security but they reporTed they were unable to help me without my password Of which I didn't know! I went back next day to Harrisonburg store. Store manager , Bobby, was so attentive to listen to my saga. He then took my phone and immediately connected it. He even helped locate where my lost phone was from my now working phone! He also saw that I could connect sync in my car Before I left! Extremely professional, courteous and going above and beyond! This handsome young man deserves a raise Wanda R. read more

This was probably the worst experience at an AT&T that I have ever had. I have been a customer for over 10 years and went in and spent almost $2000 in phones. I didn't want my rate plan changed, with the exception of the added phones. I get out to the car and it is $50 more, my original plan was $60 plus fees etc and much to my dismay it bumped up to $125. I went back in three times to clarify, it was not what I was planning on getting. I wanted the phones, no other changes.... Finally when I wanted to just return everything after starting at 4:30 looking at phones, it was 6:30 and they said it would be 30-45 minutes to help me. So now I wasted money, time and considering I had two kids with me who were extremely well behaved given the time and circumstances, I couldn't wait until 8:00 for this to be remedied. This store used to be my favorite and had awesome people working here. I will for sure be looking into going to another provider after this experience and over a decade of being a customer. The woman working apparently thought it was funny I was upset as well. Thanks for making me feel appreciated as a customer. (enter sarcasm).... This was simply horrible. read more