Customer service has been amazing. If there is ever an issue you talk to a real person that always…read moregoes above and beyond

had Montana internet for about 8 years and have never gotten a download speed above 3mbps even…read morethough the plan I am paying for is 20mbps+. in my area there is not many providers so they decided to install fiber optic about 4 years ago which is ironic considering they said it would only take 2 years and now we are going onto the 5th with no updates. worst internet company I have ever seen, worst service I have ever seen, and they don't even give you the speed you pay for. 0/10 just buy starlink or go without internet because it would probably be better than having barely enough speed to open a chrome tab. btw there is a 95% chance your internet goes out if winds are over 5mph

As a local business owner, I first set up my account through a business representative, but all my…read moreongoing dealings have been with the same regular customer service team that everyone else uses in the lobby. What truly stands out is how the staff has always treated me with genuine respect and kindness -- even before they had any idea I had a business account. They handle my home/business needs with the same care and professionalism they give to commercial accounts. That level of consistent, honorable service is rare these days, and it means a lot. I have NEVER had any outages for the life of my time with spectrum. I have had them for a year now. Thank you, Helena Spectrum -- you guys are amazing and truly deserve all the praise. I know you're relatively new to fiber internet in my area, which is exactly what drew me to you in the first place. Yes, there were a few technical growing pains on the infrastructure side, but I refuse to blame the incredible team at the office for things completely outside their control. You've earned a loyal customer. Keep doing what you're doing!

As a new Spectrum customer, I needed in-person help to get my TV, Internet, phone, and Apple Watch…read moregoing. Jeff and Brad to the rescue. They were knowledgeable and kind and went above and beyond the call of duty. I was most grateful for their fabulous customer service.

Aaron is very professional and knowledgable. He installed Exede High Speed Satellite Internet and…read morewe are very happy with the improved internet speed and connectivity we are now receiving. Aaron also helped us resolve some computer issues. I will definitely keep Aaron's business card handy and recommend his services!

From the owner: Woodpecker Technologies is an authorized DISH Satellite television Retailer specializing in…read moreSatellite television and Internet service. Woodpecker Technologies is your local choice for DISH service. We have served Helena and the surrounding area for over 5 years and are dedicated to serving the local community. DISH is the best choice for value, technology and customer service with the lowest prices nationwide. So stop by today to find the package that works best for you.

Bresnan is now Optimum. Slowest high speed internet available. Major network problems. you would…read moreprobably be better off with dial up from a third world country. No customer service, no tech support. and responses to problems take 5 days for an email response. They randomly turn off their network in the middle of the night for "maintenance" without warning and without compensation for the inconvenience to the customer. When you do call to complain, the don't put it in the computer that you called so they have no record of it. Maybe optimum will get bought out and a new company will come in and provide some real high speed internet.

I came in to the store to purchase a new phone. I had had excellent service in the past. I gave…read moremy budget to the gentleman helping me and said I needed to stay within this range. He said he could help me. He found me a phone and plan for $120 a month. Could I possibly pay $20 more and get unlimited everything to avoid overages. I thought I could make it work. He told me that there were some up front charges and the bill would look bad at first but it would go back to $140 after the first month. It did not. The bill was $220. If I would have known the bill was that expensive I would have said no. He put me in a financial bind for a year.

Zero stars in actuality. Although the people there are kind, to some degree. They are utterly…read moreincompetent with the only ability to take money. They know nothing other than the phrases; "It's broken. I can sell you a new one." and, "I'm sorry but tech support was wrong to send you here." Although Verizon does have good service when everything is working properly, once you have the slightest problem, this place is utterly worthless.

This is a long one. I reached out to Coy (the owner) about…read morean iPhone 11 screen repair. He said HE'd be happy to do it, so I dropped off my phone on a Monday. I was leaving town that Thursday and he assured me my phone would be done by then. On Wednesday I reached out and he said "phone should be ready Friday"... So I let him know, again, that I was leaving town and we covered that on Monday.. He said in that case, my phone would be ready for pickup at 10am Thursday morning. I drove to the store at 10am, walked in and the man there said "Coy told me to tell you the phone will be ready on Friday"... It was a full "twilight zone" moment. I just about lost it. Coy then started ignoring my phone calls and his employees calls as well. I tried calling Coy from two different phone numbers and he picked up, not knowing it was me. He said he's sorry but I can't get my phone, because it's in Butte.. I started asking the basic questions... like wtaf how is that possible? He explained that he never intended to fix my phone. He sends it up to Butte through a fourth party business.. So he misleads his customers off rip. This conversation was at 1pm, he said he would drive to Butte from Helena, get my phone and bring it to me. So I said ok I'll wait the minimum two hours it takes to drive there and back. At 1:45pm I get a call from his employee, telling me my phone is there and ready for pickup.. This whole thing is so crazy because he lied about EVERYTHING. The weirdest part is lying about my phone being in Butte.. the whole thing was so suspect. I got my phone, it lasted about a week before the screen went crazy with phantom presses and opening apps etc. They bitched the screen repair entirely so I had to take it to another cellphone repair shop and pay another $300 to get it fixed. To top it all off, Coy blocked my number. This was a very expensive mistake. I would avoid this man's services and his "security" cameras that he installs. He's a snake. And he's clearly unfamiliar with Helena folks, who will NOT put up with that.

5 Stars for exelant customer service! Will called me to let me know of the new promotion for the…read moreSamsung note 7. I was excites to hear the great trade in value they offered for mh note 5, so I ran over to get my upgrade. I was helped promptly and my service was great! It tales a while to switch phones but Will made the precess go smoothy. He explained all the changes that wpuld be made on my account and made sure everything transferred from my old phone to the new one. Havimg the newest devices is important to me and I'm glad that Will called me.

This is the place you want to go for your wireless needs. We're on vacation and I dropped my phone…read moreand smashed the screen. Elli was extremely knowledgeable and clearly explained my options for repair or replacement. She didn't try to oversell me and I was on my way with an new phone replacement on the way. Thank you!