I just switched to T-Mobile from straight talk and Verizon and so far I'm not happy with it. The…read morelady that signed us up was great on the phone but now the young girl trying to help me in this T-Mobile store was terrible customer service. She looked bored, unenthused and didn't want to make it easy... some people don't need to work in customer service..if I owned this store she would beed to go!

I came in today for a new Sim card. Antoine was so very nice and helpful. It's nice to have good…read morecustomer service. I will be back and I hope Antoine is here

Gabriella was so easy to work with. They were having some technical issues, but she was honest…read moreupfront about it. She was funny and did a great job explaining the process and even sold me on a new case and screen protector. Definitely recommend coming there

If I were on the leadership team at ATT, I would absolutely want to know about my experience this…read moreafternoon at the store located at 3871 Lebanon Pike in Hermitage, TN 37076. I ordered an upgraded phone online for an in-store pickup. Had I known what would transpire, I would've never gone into that store... 1. The confirmation I received informed me that it'd be ready for pickup in 2 hours. I went to the store 3 hours later, but it wasn't ready, which wasn't a huge deal. 2. The next day, I called the store to see if it was ready. They told me it was, so I went back. 3. When I got there, I was told the phone wasn't ready afterall. The representative's name was Daylen. I could tell he couldn't care less because he didn't so much as offer an apology for the store telling me my phone was ready when it wasn't. 4. He told me he could just set me up with one of their phones, which would be fine, except I was already showing a pending charge from when I ordered the phone online. ($58.50) 5. After showing Daylen the pending charge, I asked if I'd have to pay anything. He said, "yes" without any empathy, care or explanation. I asked if he could simply cancel the order for me. He said I'd have to "call them to cancel it." At this point, I was really starting to feel like no one was interested in helping me find a resolution. Nonetheless, I maintained my composure and demeanor, but I did calmly tell him, "At this point, I really don't feel like you're trying to help me." Things spiraled downward from there. 6. His response was that I was "judging him." I started to ask if he could see where I was coming from, but he kept talking over me and wouldn't let me even get a sentence out. He went on to claim that I thought he was being unethical--which I never said, but at that point, I told him that he wasn't showing any empathy. 7. At that point, he told me that I was "too lazy to call them myself to cancel the order," and dismissed me. 8. There was another representative in the store that wasn't helping anyone (since I was the only customer in there). I started to ask him what the first representative's name was, but then he cut in and said, "If you want my name, you can ask ME." By now, he had a threatening tone. I said, "Ok, what's your name?" He told me his name and made the comment that I was too lazy to call customer service to cancel the order, but not too lazy to file a complaint. He added that I was being an "a-hole". Never once did I raise my voice, become threatening, name-call, or anything. I was completely flabbergasted at this point. Never in my life have I been treated that way by a business. All I was trying to do was iron everything out. At the end of the day, I'm a businessman that leads a sales team of 90 people, and I know how to conduct myself. It'd be one thing if I flew off the handle, but I was calm the entire time. If I were Daylen's manager, I would be completely embarrassed, ashamed and appalled about my decision to hire that guy. Even to this moment, I'm pretty speechless about the entire experience. If anyone is reading this, I would encourage you to take your business elsewhere, rather than going to the ATT store at 3871 Lebanon Pike. Not only will you not receive any help, they will insult you with a threatening tone and turn you away. If the store manager is reading this, I would like a phone call. My name is in the system. Disappointedly yours, Jesse Reddington

I hand my phone over to a "'owner" (Antoin) on (10/10/18) Wednesday and came back the next day to…read morefind out the business was sold again to a new owner (Alex) who refused to tell me where my phone was and insisted that the business was closed on Wednesday...he then immediately closed the store and left...30 mins later i ran into the previous owner who is leasing the business to these unprofessional jackasses and he said he would get ahold of the "owner" i hand my phone over...never got ahold of him but gave me his number...so i called the number on (10/12/2018) and Antoin said he would meet me the next day...today (10/13/2018) i called him to make sure if he dropped my phone off...and he's in Brentwood and hung up in my face when i protested meeting him the next day as i'm busy ...i don't understand why he took my phone out of the building but it's definitely theft now...and of course none of these "owners" are going to take responsibility...DO NOT TAKE YOUR PHONE HERE!

Buzz wireless is the best place for all your cell phone, computer repair and accessory needs. I…read morewent there once to buy a charger, but I find myself going back there on the regular basis. If you get a new phone, they will even purchase your old like new one from you at a competitive price. They don't look to make you a customer. Shavon & Kavon aim to make you a friend. Stop by and I guarantee you will find yourself coming back to do business again. Honest, trustworthy and friendly.

Great people! Knowledgeable and helpful!…read more I upgraded my phone, got my spouse on my plan, and learned all kinds of new apps, while these nice folks got Verizon on the phone for me and helped process through the logistics of all of the transactions. They had great advice on accessories and comparison tidbits for picking the new phone. They were fantastic!!!

I walked in looking to upgrade my phone, buy a protective case for another and to add a line and…read moreyes purchase another phone for my son. 25 minutes after entering the store where they had more "customer service reps" than customers I walked out without purchasing a thing or speaking to anyone beyond "hello" when I walked in. Nothing to see here. I'll order online.

I waited over an hour and still had someone in front of me to be helped. All I needed was a new…read moreSIM card and wanted to buy a phone case. I finally had to just leave because there was no end in sight to customers they were currently services. They never even bothered checking in after the initial we'll be tight with you. You've got to be able to multi task. Only so much is in their control, some customers are more needy than others but this time my experience went beyond an unreasonable amount of wait time. I had an infant with me as well, however my mom was with me to entertain him. My mother was only visiting from out of state so I don't have that luxury typically and to tote a 9 month old into a store to wait an hour is NOT going to happen. I also called the 800 number who instructed me to just head on into a local store to be helped and was then hung up on. I've been with T-Mobile since before they were T-Mobile. I'm extremely disappointed. This location is ALWAYS busy and two clerks does not cut it.

I have been a T-Mobile customer for a little over two months now, and I do like the friendliness of…read morethe reps unlike when I was with Verizon, however, the reliability of the service is poor in comparison. I have been through troubleshooting procedures with the rep already, they know there are problems in my area, but knowing isn't good enough. I had 4 dropped calls in one night last week, when on an important business call. And yesterday when going to a friend's house, where I had been before with my old carrier, and the phone worked then....I was unable to call him to open his gate until I backtracked and drove 10 minutes away just to get a signal, this is totally unacceptable service, and I will not put up with this. I contacted two reps, and they keep saying my buyers' remorse period is over, and they try to upsell me on phones, which will not help anything if there is no wi-fi where I am. I went to another friend's house after, and I had to go outside his house to get coverage, which was never the case before with Verizon. Now, they say my only choice is to pay $200.00 termination fee which I understand, that is standard policy. You can't have people canceling because of a change of heart. BUT, this is an entirely different matter, I am paying good money every month, and you as a company are failing to provide me the service I should be getting, this is T-Mobile's fault, not mine. At this time, I need you to let me out of my contract, due to poor service. I wanted to call this department, and I feel that me having to type this letter is a waste of my time. And it's not right that I am bound to a contract with a company who fails to provide a quality service to it's customers. And I don't want to hear anything about paying money out of my pocket to upgrade phones when I just bought this one, or about buyers' remorse period, that has nothing to do with the fact that I am getting horrible service, that I no longer want to pay for. Now to boot, they swapped out my phone which as I suspected, made no difference. And the guy at the store couldn't figure out how to set up the text messaging shortcut, which is an added inconvenience. And I specifically asked at the time I signed on, about Toronto, Canada, and they said I would not pay extra to text or call there, because they had towers there....my best friend lives there and to my horror, I see $28.00 of texting fees. T-Mobile can't get anything right, and at this point am not interested in paying those fees, OR the termination fee. Bad. Avoid this company at any cost.

Had a wonderful experience at the Hermitage Verizon store. Therese was able to answer all my…read morequestions. She has sold me my last 2 phones. It is nice to have staff help you that you have a history with when you return to Verizon at Hermitage.

I don't understand why Verizon hire people that have no clue about customer service! In two…read moreseparate occasions i had the worth customer service ever! Do train your people to at least know that we, the customers, are what keep this place running.

I was told that this store now only stocks phones of a certain storage size, if you have anything…read moreabove the size of 256gb (the smallest storage) for an iPhone, they don't even have phones that can replace the phone I currently need replaced. The only way to replace a phone on a plan that has an upgrade option is to now go online or over the phone, which has been known to be a terrible quality experience FOR YEARS! What's the point of a physical store if you don't carry any products for people to purchase? Garbage policies, garbage store. Never shopping here again. Drove 40 minutes to be told to kick rocks. Hope this store closes down, cuz man, this location is useless.

Went to this store today because the one in gallatin was horrible and had very incompetent workers…read moreso i called this location told them the problem i was having they told me they could help so i came in the store was greeted by christina and she helped us resolve our problem and got us taken care she was very helpful gave us amazing deals an great customer service she was amazing please come to this store an not the one in gallatin come to Hendersonville they are amazing christina was great please come here!!!