I just switched to T-Mobile from straight talk and Verizon and so far I'm not happy with it. The…read morelady that signed us up was great on the phone but now the young girl trying to help me in this T-Mobile store was terrible customer service. She looked bored, unenthused and didn't want to make it easy... some people don't need to work in customer service..if I owned this store she would beed to go!

I came in today for a new Sim card. Antoine was so very nice and helpful. It's nice to have good…read morecustomer service. I will be back and I hope Antoine is here

Gabriella was so easy to work with. They were having some technical issues, but she was honest…read moreupfront about it. She was funny and did a great job explaining the process and even sold me on a new case and screen protector. Definitely recommend coming there

If I were on the leadership team at ATT, I would absolutely want to know about my experience this…read moreafternoon at the store located at 3871 Lebanon Pike in Hermitage, TN 37076. I ordered an upgraded phone online for an in-store pickup. Had I known what would transpire, I would've never gone into that store... 1. The confirmation I received informed me that it'd be ready for pickup in 2 hours. I went to the store 3 hours later, but it wasn't ready, which wasn't a huge deal. 2. The next day, I called the store to see if it was ready. They told me it was, so I went back. 3. When I got there, I was told the phone wasn't ready afterall. The representative's name was Daylen. I could tell he couldn't care less because he didn't so much as offer an apology for the store telling me my phone was ready when it wasn't. 4. He told me he could just set me up with one of their phones, which would be fine, except I was already showing a pending charge from when I ordered the phone online. ($58.50) 5. After showing Daylen the pending charge, I asked if I'd have to pay anything. He said, "yes" without any empathy, care or explanation. I asked if he could simply cancel the order for me. He said I'd have to "call them to cancel it." At this point, I was really starting to feel like no one was interested in helping me find a resolution. Nonetheless, I maintained my composure and demeanor, but I did calmly tell him, "At this point, I really don't feel like you're trying to help me." Things spiraled downward from there. 6. His response was that I was "judging him." I started to ask if he could see where I was coming from, but he kept talking over me and wouldn't let me even get a sentence out. He went on to claim that I thought he was being unethical--which I never said, but at that point, I told him that he wasn't showing any empathy. 7. At that point, he told me that I was "too lazy to call them myself to cancel the order," and dismissed me. 8. There was another representative in the store that wasn't helping anyone (since I was the only customer in there). I started to ask him what the first representative's name was, but then he cut in and said, "If you want my name, you can ask ME." By now, he had a threatening tone. I said, "Ok, what's your name?" He told me his name and made the comment that I was too lazy to call customer service to cancel the order, but not too lazy to file a complaint. He added that I was being an "a-hole". Never once did I raise my voice, become threatening, name-call, or anything. I was completely flabbergasted at this point. Never in my life have I been treated that way by a business. All I was trying to do was iron everything out. At the end of the day, I'm a businessman that leads a sales team of 90 people, and I know how to conduct myself. It'd be one thing if I flew off the handle, but I was calm the entire time. If I were Daylen's manager, I would be completely embarrassed, ashamed and appalled about my decision to hire that guy. Even to this moment, I'm pretty speechless about the entire experience. If anyone is reading this, I would encourage you to take your business elsewhere, rather than going to the ATT store at 3871 Lebanon Pike. Not only will you not receive any help, they will insult you with a threatening tone and turn you away. If the store manager is reading this, I would like a phone call. My name is in the system. Disappointedly yours, Jesse Reddington

I hand my phone over to a "'owner" (Antoin) on (10/10/18) Wednesday and came back the next day to…read morefind out the business was sold again to a new owner (Alex) who refused to tell me where my phone was and insisted that the business was closed on Wednesday...he then immediately closed the store and left...30 mins later i ran into the previous owner who is leasing the business to these unprofessional jackasses and he said he would get ahold of the "owner" i hand my phone over...never got ahold of him but gave me his number...so i called the number on (10/12/2018) and Antoin said he would meet me the next day...today (10/13/2018) i called him to make sure if he dropped my phone off...and he's in Brentwood and hung up in my face when i protested meeting him the next day as i'm busy ...i don't understand why he took my phone out of the building but it's definitely theft now...and of course none of these "owners" are going to take responsibility...DO NOT TAKE YOUR PHONE HERE!

Buzz wireless is the best place for all your cell phone, computer repair and accessory needs. I…read morewent there once to buy a charger, but I find myself going back there on the regular basis. If you get a new phone, they will even purchase your old like new one from you at a competitive price. They don't look to make you a customer. Shavon & Kavon aim to make you a friend. Stop by and I guarantee you will find yourself coming back to do business again. Honest, trustworthy and friendly.

Great people! Knowledgeable and helpful!…read more I upgraded my phone, got my spouse on my plan, and learned all kinds of new apps, while these nice folks got Verizon on the phone for me and helped process through the logistics of all of the transactions. They had great advice on accessories and comparison tidbits for picking the new phone. They were fantastic!!!

I walked in looking to upgrade my phone, buy a protective case for another and to add a line and…read moreyes purchase another phone for my son. 25 minutes after entering the store where they had more "customer service reps" than customers I walked out without purchasing a thing or speaking to anyone beyond "hello" when I walked in. Nothing to see here. I'll order online.

I waited over an hour and still had someone in front of me to be helped. All I needed was a new…read moreSIM card and wanted to buy a phone case. I finally had to just leave because there was no end in sight to customers they were currently services. They never even bothered checking in after the initial we'll be tight with you. You've got to be able to multi task. Only so much is in their control, some customers are more needy than others but this time my experience went beyond an unreasonable amount of wait time. I had an infant with me as well, however my mom was with me to entertain him. My mother was only visiting from out of state so I don't have that luxury typically and to tote a 9 month old into a store to wait an hour is NOT going to happen. I also called the 800 number who instructed me to just head on into a local store to be helped and was then hung up on. I've been with T-Mobile since before they were T-Mobile. I'm extremely disappointed. This location is ALWAYS busy and two clerks does not cut it.

I came into this location fully knowing what I wanted. It still took over an hour to get what I…read moreneeded, but I was actually pretty prepared for that. I got a decent deal on a phone and plan due to my job. I insisted on the cheapest phone because the most I do is text, play podcast, and watch cat videos. That being said, one of the things I hate the most is being up-sold and haggled into oblivion, and that's exactly what happened! It was so prevalent that I completely missed that the worker had just given me he/him pronouns while trying to get me to add another line and get a new number. T-Mobile is one of those stores where I see why online shopping is preferred. Phone set up takes the same amount of time, there may be some promo deals you miss out on, but honestly, the lack of high preasure sales tactics is probably worth it.

Had a wonderful experience at the Hermitage Verizon store. Therese was able to answer all my…read morequestions. She has sold me my last 2 phones. It is nice to have staff help you that you have a history with when you return to Verizon at Hermitage.

I don't understand why Verizon hire people that have no clue about customer service! In two…read moreseparate occasions i had the worth customer service ever! Do train your people to at least know that we, the customers, are what keep this place running.

Shocked to see the results for this location - I've been there 3 times in the past month or so and…read morethe entire team was nothing but helpful. First time to get a new phone and Christina walked me through different options and the best trade in deals. Second time to trade in my old phone, let my phone charge with their cable to get whatever they needed, showed me the paperwork to go along with it and sent me on my way. Last time to replace the phone I JUST got (Kayak incident) and other than a small wait to be seen we were in and out in less than 10 minutes AND he let me use his work phone to make a call to get the codes I needed for my account, not everyone will go that far. (I cannot remember the guy's name who helped me the last two times but biggest props in the world for being so helpful)

I was told that this store now only stocks phones of a certain storage size, if you have anything…read moreabove the size of 256gb (the smallest storage) for an iPhone, they don't even have phones that can replace the phone I currently need replaced. The only way to replace a phone on a plan that has an upgrade option is to now go online or over the phone, which has been known to be a terrible quality experience FOR YEARS! What's the point of a physical store if you don't carry any products for people to purchase? Garbage policies, garbage store. Never shopping here again. Drove 40 minutes to be told to kick rocks. Hope this store closes down, cuz man, this location is useless.