Worst customer service I have ever experienced. When I returned for the second time to request help for set up I was told that it would take "3 hours" and to go to Starbucks. I will not be returning any time soon. read more

My took my replacement phone to this store to get help setting it up. I talked to a representative by the name Nicole who was very helpful pleasant she had excellent customer service skills overall Nicole made a great experience for me at this Verizon store read more

The Verizon store in the Target Shopping Center on Main Street, Hesperia is the best because of...Bishoy!!! I was very lucky to get him as my sales associate. He did not try to upsell me in fact I left with a simpler phone! He was attentive and a good listener and made the whole experience painless. Buying a new cell phone, to me, is not painless! Thanks Bishoy!!! read more

My experience was the same as everyone else's. This store sucks! It's hard to believe it's a corporate store. I have been there three times & each time I've had the same experience. Their employees are rude, they don't greet you upon entering they all just stare like who's going to help? I felt like I was interrupting their group conversation. The managers are no different, it's trickling down apparently. The music was too loud & was not universal for a store. My phone was malfunctioning & they barely looked at it and told me to go through my insurance. My point of going there was for them to do something, reset, anything, humor me by acting like you at least tried to resolve the problem, there are techs there. I just bought this $975.00 Note 8 two months ago so why should I have to spend more money for an issue that is no fault of mine? I googled it and the flashing screen is a problem many others are experiencing. After the issues with the Note 7 you would think they'd be more attentive. I'm so glad I saved the corporate contact because he has excellent customer service skills and he was empathetic. In fact he is the reason I didn't switch back to Metro because I was going to send the phone back after my experience at this store & go back to Metro the first time I went there. My advice is to call the Verizon Corporate Office. If you leave a message someone really calls you back. read more

I have to say, of all the Verizon Wireless stores I've been to over the years I've been with Verizon (and that's a long time), I've never experienced the kind of first class customer service that I've received from this store in Hesperia, CA. One excellent reason is that of Bishoy Rosafell. Specifically speaking, when I arrived to the store on Wednesday, 10/31/18, I was told to wait a few minutes, as he was busy with another customer. It was only a few minutes into waiting for service that Bishoy (having never met him before) approached me apologetically and informed me he would only be a few minutes before he could provide me with service. True to his word, he presented with clear listening to what I required of a phone and accessories. He demonstrated great patience, listening skills, and most importantly, great persistence in seeking and locating the necessary items required for my newly purchased phone. This, I believe, is outstanding customer service. So much so, in fact, that I've informed him that I will continue to use his services when making future purchases at this particular store. It is with great confidence and pleasure that I highly recommend anyone check out this store, and more specifically, request for Bishoy to service them. I believe he has excellent work ethics, outstanding customer service, and loyalty to the individuals he services. read more

Horrible customer service. I have lived near and used this store for a couple years now and they have never made my experience anything but difficult. Very rude, no manners. When they recently made a mistake with my account they refused to refund me and said that their policy is to believe their employee over the customer. Irma, a manager there was not helpful at all. All I wanted was to be treated with respect and I don't feel I was. I waited for a call from her and it never came. I do not recommend this location. And I see other reviews reflect the same read more

Horrible! I continue to have billing issues. I have spent more hours with Verizon customer service than with my family....I can not wait to finish my contract. Poor choice....I barely started my two years. Maybe I'll switch back to Tmobile once they have a good switch promo. Watch your bill or else they will screw you! read more

If I could give any advice, it would be to deal with Verizon directly over the phone or online. We had two iphones shipped directly to the store because they were "out of stock and none of the other locations had any". When the phones arrived, the original rep who had helped us wasn't there. Another rep working found our phones, and gave them to us, and was ready to send us off with the phones still in UPS packaging. I asked him if he'd be able to activate them for us, you know, how they always do when it is a the time of sale. He looked at us so confused and puzzled like this isn't the job of a person who works in phone sales. So he called and activated it and skipped through the whole basic quickstart that iPhone prompts. I had to restore my brand new phone and set it up again. Bonus points because the second iPhone was cracked, and this store managed to handle that poorly as well. I wasted my entire night, to end up doing everything myself, and calling customer service the next day to have the billing issues that resulted from the cracked phone fixed. I wouldn't recommend this place to anyone I care about. It was all good while they were making their sale, but everything was a huge inconvenience thereafter. Also found it strange that just two days later, a different location had seven of the phones we had wanted. read more

This store has so many issues, it's hard to know there to start. However, it's easy to know where to end: Jeremiah. This "manager" has no business working in customer service, and acts like his last name is "Verizon", seeing that he thinks he can create his own company policy. We went in to swap a phone. We had ordered an iPhone 5s and an iPhone 5c delivered to our home. Before it came we decided we wanted two 5s and called Verizon. They said to go to the store and swap it and there would be no restocking fee if the unit was still sealed. When we got there Jeremiah refused to honor that, even when a call to Verizon verified the information. Then he refused to accept my military ID for identification purposes, even though it's a federally issued ID and Verizon does accept them. He told us both "Verizon might accept them, but I don't". Apparently he is bigger than Verizon? They went on to program the wrong number on the phone, even after I verified which number I wanted in the phone and they wrote it down. Do yourself a favor and avoid this store as long as Jeremiah works there. He is rude and thinks far too much of his role in the Verizon organization. read more

6 people behind the counter are helping one customer and chit chatting about their lives while other customers are waiting to be helped. This is terrible customer service! read more

The sales person at this Verizon Wireless store was a blatant liar. The phone was a piece of junk. On the web it was 90.00. In the store 168.00. He told me if I ported my number, I would pay 7.00 a month for 3 months then there after would be no charge. So better deal than online. No contract. An agreement Same with a hotspot he sold me. Didn't gave it in store. Would ship it. Same deal as the phone. Not a contract. An agreement. Phone service at home was terrible. Took the whole mess back in less than 7 days. Their save the sale lady took back the hotspot and charged me a "restocking fee" of 35.00. If I had returned it in 3 days there would gave been no restocking fee. Hmmmmm...I couldn't return it in 3 days....hadn't even received it from Fedex. The young lady never said that the agreement was really a contract and they would bill 175.00 early termination charge. Service continues to be horrible. Phone very low quality. Called and spoke to Justin, a supervisor in their Georgia office. Explained situation. He told me would note my account that I would return the phone, no restocking fee and charge for phone would be negated. Went back to office and spoke to a supervisor Craig. Explained situation, poor quality service at home, poor quality phone and the "agreement" not a contract per his sales guy. Craig said no notes on account, nothing he can do for me. I told him his company's service was very poor quality and his sales guy was a liar. He promptly kicked me out of the store. Funny because I wasn't even yelling. So, today I get my final bill. My "agreement" has a 175.00 early termination charge, a 40.00 activation fee, for something I never took out of the box AND was billed...or should that be BILKED..... A restocking fee. So, for poor, poor quality service and a poor quality phone that was 90.00 on the internet...and 1 month of service, my total charges will end up being a hair under 500.00. Amazing case of rape and pillage by the lying corporation Verizon Wireless. So, will be YELPING, BBBing and FCCing verizon as well as telling 10 friends to tell 10 friends about Verizon stiffing/lying, playing semantics games with an old lady. read more

I wish I could give negative stars to this store. Oscar, who said he is the manager, (what I question ) has zero knowledge and so rude. For almost 45 min was on the phone with Verizon at the same time while talking to me trying to answer my billing questions keep saying that I should talk to them cause in the store they don't have access to what the billing department had. I did call billing department twice and they told me to go in the store where they can give me better explanation than over the phone. I went to the store, then this rude person was telling me what the person told him over the phone... Now where to go? (To court I guess) Please take my advice and never choose Verizon for your phone provider!! Ever!!! I am (was) a customer for many years. Biggest mistake I ever made!!! read more

This store has Very poor service, never coming back to this location. Staff members shouldn't work at a place were they don't know what theyere talking about read more

We switched from AT&T on the day the iPhone 5 came out. Our representative was very attentive and helpful. The second time, staff was a tad unprofessional with their personal conversations. read more

Just met with Bishoy and had the best experience we've ever had at Verizon. His level of professionalism and understanding of what he is doing is AWESOME! I recommend everyone come see Bishoy for top notch customer service! Thank you Bishoy, your help was unparalleled!!! 5 stars buddy!!! read more

Avoid this place. Avoid time Pedro. He was rude and lazy. He didn't want to help us after we were ready to upgrade. He claimed he could not assist with our new phone activation. He wouldn't help transfer our contacts and what ever was in the cloud, or even assist with enabling bluetooth. After explaining my phone had been stolen the night before he lacked the empathy and technical support we expected from Verizon. We went to the Victorville location instead to make our purchase and seeked proper customer service. The rep there names Yosh assisted us with EVERYTHING we had needed help with and set up the new phone. I complained to the manager at the Hesperia store. She was sorry that we had to drive to another store to get the upgrade and assistance. She claimed she was surprised that PEDRO acted that way. I am sure this was usual behavior. I will Contact corporate to make sure this is addressed. No one should be treated like this- we are seniors and this treatment was u acceptable. We paid over $400 in there and have been Verizon customers for over a decade. read more

Today my husband and I went into Verizon to purchase a new phone. Prior to arriving, I called in to ensure they had the phone I was looking for, and spoke with Bishoy. He was kind, friendly, helpful and addressed every question I had beautifully. Once we arrived, he greeted us with a warm smile, firm handshake and excellent customer service. Once he grabbed my phone from the back, he thoroughly explained all of my accessory options, and various ways I'd be able to lower my monthly payment. This was hands down THE beat experience we've ever had at ANY Verizon store ever. Please week him out of you want to see the future face of the company at ground level. read more

Worst customer service I've ever dealt with this lady named Deedra really didn't care if she solved my problems are not. She did not even seem interested in what was going on which was very frustrating considering the amount of money I pay to Verizon. I would have thought there was much more customer interest from the staff here. Basically their mentality is Verizon is the best if you don't like it go somewhere else and they really don't care if they help you or not. The manager there was no help either he didn't really care if my problem got solved she told him what was going on he said oh and walked away some example that is. read more

I have for into contact with their corporate relations rep, we were informed that they are aware of the issues this store has and it is being investigated. They are working the the district manager to make right in their advertisement and promises....but I have yet to see what will actually happen. For anyone wanting to switch carriers don't and for anyone that are already customers stay away from the store!!!! read more

This is absolutely terrible, I started to switch my service from our little house back to our big house so we could rent out the smaller house. We have done this before when it was Verizon,but now that it is frontier we cant get it done. I have sat 6 diffrent days and the havent shown up. If he didnt want to keep his number I would be gone. We started the process before Christmas. I just want to drop them, but they have our number hostage. read more

This is a horrible store. Don't believe or trust anything they say. They told me I could get 4 free accessories. The sales rep encouraged me to get the "fit bit" and their power pack even though I said I didn't need it. His response was, "but it's free". Then I got slammed with a $400 charge at the end of the month. When I went into the store to talk with the manager, her response was "nothing is free". She wouldn't let me return the items because it was past their 14 day return period. Such bullshit. Everyone needs to file a complaint with the better business bureau so that these stores practices can be investigated. They're conducting themselves illegally. read more

They give you service but they will miss lead on product they'll tell you that it will take your screen and you don't need for OtterBox to protect yourself on but the screen protector was screwed you because it will crack in your pocket and your phone is needs to be replaced and you had just bought it and no one will help you not even the online service has help you all I do is give you a bunch of bull read more

Since this is the closest Verizon store to me I'm kind of forced using this place. The customer service is horrible and everyone stands around looking at you funny. I always go here with my girlfriend to see if they have any deals and most of the time they will lead you on until it's time to checkout with your new phone,iPad,accessory etc and then tell you that the deal was already expired well then why the hell didn't you tell me that ahead of time before convincing me to buy it...... If you can try finding another Verizon store most preferably down the hill if you have to. read more

Shout out to Bishoy for the amazing customer service. If you are interested in getting a new phone or switching over for the service, I highly recommend you visit Bishoy. He is honest and make your purchase quick and easy. read more

I had an AMAZING experience at this location because of Bishoy Roufail!!! The moment my family and I walked in the door we were acknowledge by Bishoy. He explains everything into detail with cellphone plans, devices, and promotions. He did not rush us or try to force us to make a quick decision he provided us with opportunity to see the devices and told us how they work. He also gave us an AMAZING plan that broke down the taxes, phone plans and we left knowing exactly what we wanted. My family left very satisfied please ask for Bishoy Roufail he is THE BEST!!! read more

I have issues with the company itself as far as costs of services. However, this store was extremely pleasant and helpful. The person that helped me was amazing, she was not only nice but helpful as well. I got many things done and she got me through them efficiently and was able to get some discounts and offers for me. The store is clean and they offer plenty of products. read more

I'll admit I was a little hesitant to go to this location because of the bad reviews. But I was in the area so I figured why not. The sales associate Mohammad (Moe), was very efficient and patient with me. The break down of all the fees were thoroughly explained to me. I left very satisfied with the service I received from him. I will definitely be coming back to this location for all my phone needs. Thank you Verizon Wireless and thank you, again Moe! read more

This review is for Verizon service, not the store itself. Until any other provider can produce the coverage and service that Verizon gives I am a Team Verizon all the way. I have been with them for 8 years and have yet to have a problem they couldn't or wouldn't solve. I have friends and family who have other providers and deal with dropped calls, bad customer service, equipment issues, you name it, none of which I deal with at Verizon. The 2 year contract means nothing to me because I will be with them for life. read more

I want to say thank you so much to Vida for helping us with out switch over to Verizon. She was very professional and patient with all our questions. If you need any help I would definitely recommend her. read more

At our first visit my impression was good of the store, in spite of the extremely pushy manager that tried to sell us every unnecessary accessory ever made. Btw on subsequent visits I watched as sales people repeatedly pushed selling over priced accessories. Unfortunately, everything went wrong after they took our money for our new phones/contract. Nightmare experience with transferring my out of town sons plan, & we later find out we can't add our daughter as promised. The STORE did NOTHING to help us. WE spent ENDLESS HOURS on the phone with Verizon & fortunately I got ahold of the right supervisor who solved the problem! Even she suggested we don't return to this store! If you have a problem don't look to this store to help you! read more

I wish there was a negative five for this store. I was looking for a phone and a plan and everything was going relatively well until I get to the part where I pay. These guys tried to rip me off to say the least when they added an additional installment to my payments with no explanation whatsoever. The plan was a 24 month plan and all in a sudden I was FORCED to pay a 25th installment without been told it was an additional payment of $129.00. And they could not find a good explanation for that. read more

Verizon itself is the best wireless company but this store has the worst customer service. They make you look like an idiot when you ask a question about your bill. Won't help with a simple question about a phone and how to do something on it. They tell you to go to Best Buy. Paid a bill and 2 days later had people from Fios show up at my door and said I scheduled an install when I was at the store. Unfortunately this is the closest location so I am forced to go here but I always dread it cause they talk down to customers unless you are there to buy a new phone then they are all nice and helpful. If you are in the market for a new phone... do yourself a favor and walk a few extra steps inside Target and get a phone from there. That was what we did when Verizon refused to sell us a phone for the online price. We went to target and got the same phone cheaper with far better customer service. read more

Their salesperson is a Liar. I bought a new phone a year ago. I went in to buy a Galaxy phone. He talked me into an LG G3. Lied about a Rebate. Now I find out a Year Later that he Lied about the stupid land line cell. I called Verizon & was told there was nothing they can do. Well there is something I can do. I'm going with another company that will pay my early termination Fee's. Verizon does have the best service, but they don't stand behind their Sales. read more

This store is AWFUL. We switched service providers from AT&T to Verizon, Fernando, the sales rep helping us convinced us we were getting a great deal on two new iPhone 6s, and told us he was going to throw in two cases and two car chargers FOR FREE, so we should feel free to pick out any cases we liked. Then a month later we receive a bill for over TWO HUNDRED dollars. When we called to correct the obvious mistake, the manager told us that we were wrong, she would do nothing about the bill, and she wouldn't let us return the items we didn't want in the first place. She was unbearably rude, and obviously looking for any loop hole to get herself out of the situation. The thieving liar of a sales man apparently duped us into to buying over two hundred dollars worth of accessories by telling us they were free! We then called the corporate office, the woman there told us they gets hundreds of these calls a week! So Verizon lets their sales reps lie, cheat, and steal whatever they can from unknowing customers and then does NOTHING about it. What a disgrace. The corporate office will be getting back to us about whether or not the ridiculous amount of money for the accessories will be taken off our bill tomorrow morning. I can't believe this is how a corporation does its business. Be very wary of any sales person in a Verizon store and make sure you check, double check, hell, quadruple check every thing you sign. Those sneaky thieves will take any amount of money from you they can! read more

I resigned a 2 year agreement in Las Vegas and thought I would try a droid mini. The phone did not work for the first week . I was told that Verizon would overnight a SIM card they did not. I went to a store the next week to get the card. After a week I knew I did not like this phone. When in my car it changes from my car speaker to the phone speaker intermittently and I can't get it to stick to just one. It constantly pings when in the car trying to access my car computer a game i downloaded played for a few weeks now will not come up. I tried to take it back to Victorville store and was told I was 2 days past the 2 week (not 30 days anymore) return policy. I called customer service and they said since the phone did not work for a week I could take it into a store and exchange it for an I phone. Not so the Hesperia store refused to honor this. They looked at the narration on my account like it was a joke. My sister works for the public utilities commission and she said to try to settle it with corporate before filing a complaint. Good luck getting a hold of any one who can do anything because the corporate number is just customer service. I have 3 phones on my account , spend thousands of dollars a year, pay my bills on time and have been with them for over a decade. The only way to get good rates and customer services for a minute anymore is to change companies constantly. There is no incentive for loyalty. Also I have spent a lot of time (hours) going to these stores, and on the phone time I will never get back. I'm on hold now with a customer service rep who is trying to help me 34 minutes so far and this is not the first time. read more