The associate name John was really really helpful with setting up my new iPhone 16pro and has GREAT customer service!!!

John was amazing at helping me set up my new phone. Very honest & transparent with what was best for me and what I needed/was looking for. John was patient and kind to answer all my questions. I felt valued as a customer and didn't feel like he was only interested in making a sale. read more

Lauren was super super nice and helpful! She helped us get a great deal on a iphone upgrade (upgrading from a X to a 14 Pro) and was very transparent about pricing. I think she might also work at the location in town, but we're really glad she was in Kapolei the day we came in. Thank you Lauren!! read more

Don't go to this location. Their employees have bad attitudes and can't answer a simple question without being B*****s.. All I asked was to see the size difference between the 14 plus vs 14 pro max. When I looked it up online it said the 14plus was a little bit wider and lighter than the pro max. So I just wanted to see in person before I purchased anything. There were three girls. The one helping me was the only nice one, the other two were rude. When I first asked to see the 14plus, the girl that was helping me went to the back to grab it. Another employee had just clocked out but she walked back there and told the girl to just let me look at the 14 promax because "they're the same thing just one has three cameras" then she walked right out the store. That made me feel stupid for even asking. Anyway she took me to the front to see the promax on display. Then I tried to ask about the software because when I was trying to do research it looked like the promax had more features, so I was just curious if there was any difference. The third girl cut her off saying it's exactly the same, repeating again that one has three cameras and she listed one more difference, but I forget what she said. So in response, I told them that I was trying to look it up online last night and it said it was different so I just wanted to see in person then I apologized. Their attitude towards me made it feel like I was doing something wrong for asking. Immediately after that I left bc I didn't want to bother them anymore. Unfortunately I didn't get their names, but they shouldn't have to act like that. Sorry I don't know everything and anything there is to know about phones? They made me feel like I was asking dumb questions when it was genuine questions for me. Hopefully this review does something but I doubt it. read more

When my Wife and I entered the store, there were two employees working with customers. We went to sit down at a table in the center of the room. We sat there about 15 min and no one acknowledged us. They didn't even say welcome or we will be with you in a few minutes. When we left they didn't even lift their heads to see us off. That is just horrible customer service, completely ignoring us. read more

Took my daughter to this location to pick up her new phone .. there was one associate there with 4 patient customers in line ... I have to say he stayed patient , calm & he was very nice .. handled everyone like an equal. Store was nice , clean an cool .. we we there at 535 on a Saturday. The only complaint I have is that I wish there was at least another associate to help read more

I was greeted by the most wonderful friendly customer service member. This was my 3rd Verizon store I visited Sunday morning. The one closest to my house was closed (Sunday). The one that I have used over the past 15 + years told me they weren't taking anymore walk ins, (it was only noon). I really needed help & I believed it to be a simple fix. Then, I tried the Kapolei mall. Thank goodness I did because there I met TJ. TJ was kind, super helpful, very knowledgeable, he had an incredible personality & most importantly, he quickly helped me link my Apple Watch to my phone. Thank you for taking the time to help me! Aloha read more

Kylee (I hope I'm spelling her name right) has been the best person to help us at any Verizon that me and my family has ever been to. I went a month prior to the kakaako location looking to upgrade my phone. And the guy who helped me gave me ridiculous numbers and I passed the opportunity. I checked again when coming in with my mom at this location with Kylee and she was very straightforward and the most patient worker. The prices she gave me were more realistic and I was shocked as to what the kakaako location told me the month before. She also talked stories with us to pass the time while our phones we're transferring data. Keep up the amazing work Kylee, you've helped us a ton! read more

Straight Garbage. Tried to change my son's phone number after only having it for 24 hours and he is a little kid and receiving unsolicited texts and text chains from grown people with language and wildly inappropriate photos. The little boy that runs the place was walking out the door and only said got to pay 15$ to change the number. even after I told them we only opened up this new line less then 24 hours ago. I hope this store gets their shit together. Not the first time I heard of this little manager being as rude sack of shit. read more

Best experienced I've ever had in a Verizon store. I used to dread/avoid going to Verizon and handled everything online or on the phone because of horrible experiences with California locations. It's great to know if I have any issues that there's somewhere I can go for help! Thanks Chaz and Royce!! read more

The manager is very rude there. 3 people standing around and say I need an appointment and will be 30 minutes. Just to look up a bill. I was told to go there from Verizon and nothing about an appointment. I left because they always have an issue not like t-mobile read more

We went in on Saturday, September 23rd around noon and the worker didn't acknowledge us ONCE while we were in there and only decided to once we left. Poor customer service! read more

I came to this location to pick up a new iPhone and because I switched from a Samsung to Apple product, it took almost half the day to do the switch! Both Royce and Kalei were sooo helpful! I highly recommend coming to this location! They were both very patient and friendly so it made my purchase so entertaining rather than a drag! Thank you Royce and Kalei!! I had a fun afternoon chatting! read more

If i could give no stars i would, The customer service is the worst i ever encountered. I cant even say customer service because when you walk in the guy working doesnt even greet you! I came in to get a new phone and he didnt even look up at me or saying anything. As i was waiting he still did not say anything to me. Clearly this guys does not care about his customers. Another person walked in behind me and he didnt say or greet this person either. I love verizon but i will not be coming to this verizon anymore. read more

Don't be fooled by the Verizon logos everywhere. They are NOT Verizon and the experience is definitely not the same or up to par. Do yourself a favor and go straight to a real Verizon dealer if you want straight forward answers, a knowledgeable staff and easy transaction, because what I have gone through is ridiculous! read more

Came home from work tonight and my daughter was in a panic because something was wrong with her iPhone. It wouldn't turn off or on. Took her to Verizon at Kamakana Ali'i (20 mins before they closed). Kalei and his team was awesome!!! They reset her phone and showed her how to do it if it ever happened again. We were very greatful for them and their awesome customer service. read more

It's worth paying the $80 for a screen protector for my husband's S8+ he replaced it 4x already. He works in construction so he constantly drops his phone and the screen protector cracks. Even though is in a survivor case. The glass protector must be cheap glass. No hassle no quesrions. He just goes in gives his phone humber and they replace it. Worth evey penny. Service is okay. Nothing that would Wow me. Seems like whenever we go in to this location theirs no customers. read more

Verizon - Clean store. - Mobile Phones Near Me - Kapolei, Hawaii

Aaron was a great salesperson, and definitely helped me pick out my Pixel phone and a matching case. Although he tried to sell a lot of other frills that I didn't need (screen covers, additional warranty, tablets, etc), he was still very helpful. This review would be five stars, but when I called the location about a week and a half later to discuss my shoddy Speck case and request a replacement, the man on the phone was rather aggressive in response. He basically couldn't help me other than tell me to go to another GoWireless store and inquire for a case replacement. He was definitely missing the "aloha spirit" and a customer service-oriented facing front. read more

ONLY Verizon store i'll go to from now on!!! The customer service here is 100% on point! Although the store is new to Ka Makana Alii I can tell that they'll be busy in no time! Go see Benjamin! He'll hook you up with a great deal! It's on the side near 24 hr fitness next to Nail Tek. Store is very new and clean!! BEST VERIZON STORE BY FAR!! read more

Verizon - BEST Verizon store on the west side! Go see the Verizon store at Ka Makana Alii! - Mobile Phones Near Me - Kapolei, Hawaii

Let me start by saying... wow! Being on vacation, the last thing I needed was my phone to completely shut down on me and have all my work contacts/schedules go dark. But it happened. Came into this location and thank god I ran into Rich. When I say that Rich is amazing, I mean this man knows how to work some miracles. He was quick, attentive, funny, and calming! Made sure that I was taken care of and got my transactions and my new "brown sugar butter cream" set up quickly I never thought I could walk out of a Verizon store more overjoyed and happy! Thank you so much and y'all are def blessed to have such a beautiful human working for you!!! read more

Just got the new iPhone X super excited, but had trouble with new features etc. The guys in the store were all so helpful and showed me the new features. Super nice with positive attitudes. They provided excellent service which is hard to come bu nowadays. Big MAHALO Verizon team read more

Verizon - Mobile Phones Near Me - Kapolei, Hawaii

I've been a Verizon customer for 25+ years and I have never been treated horribly the way we were when we first visited the Kapolei store. This was our 2nd time going into this Verizon and let me tell you, it was a GREAT experience. It was empty, greeted by the most cheerful man. He was the Manager helping from another store. Verizon had the phone in stock and Sheydan (manager) was knowledgeable, above and beyond in assisting our needs and answered our questions. I could ramble more but Sheydan manages the Kakaako store, which is where I'm taking my phone business from now on! read more

Husband came in to see if a phone we'd purchase could be added to our current account, new # but our own phone. No help from any of the staff, they recommended that we go to KaMakana Ali'i and in their words, "Sorry, we're a fairly new store and not able to help you." Seriously, why hire people that should know how to do their jobs?!? Feeling irritated. Mind you, it was only 6pm and the store is open til 8pm, with no customers but my husband insight. DO NOT RECOMMEND! read more

Bad experience with Miriam: My very first month with Verizon/Go Wireless at ka makana alii 1. Miriam was arrogant during our entire phone call from start to finish. He questioned whether I was calling the right store for starters, as if I'm an idiot. 2. He said it was "impossible" to ever get a 679 number for a new line, and when asked to explain why it was impossible, Miriam answered that I would understand if I had been in the "wireless industry," rather than actually explaining himself. I honestly don't think he knew the answer to my question, and rather than humbly doing research and getting back to me, he tore me down to make himself feel superior. 3. He refused to give me his name. When asked for his name, he answered, "will giving you my name really get to the bottom of your problem." Why, yes it should, because I will be making a complaint and warning others to beware. I had to insist on speaking with my previous representative, Christian, and HE gave me Miriam's name. Thank you, Christian. Customers do have a right to make complaints, and first names should not be a secret. If you won't give your name, you probably know you've been unprofessional. Miriam told me that I could come out to the store if I wanted to know who he was. Wow. Someone that confrontational shouldn't be in customer service ANYTHING. 4. Worst of all-I wasn't even upset or mad when I called. I was simply calling to make sure that the phone I ordered for Christmas was still being held for me, and that someone would continue to attempt to snag a 679 number for me. Due to his attitude and bad customer service, I hung up with negative feelings wildly unnecessarily. ***Word to the "cellular industry" wise: When customers spend thousands of dollars on new phones and hundreds of dollars in wireless service each month, We expect to be able to call our wireless store/carrier when issues or questions arise without getting attitude or unnecessary distress from PAID employees. read more

Excellent customer service! Chris helped us. He was very helpful and patient. Thank you so much Chris! 2 thumbs up for Verizon!!

I am so glad there is finally a Verizon open at the Ka Makana Alii mall. I live in Ewa and find this to be the easiest location to get to. The store was very clean and the staff was friendly and helpful. I'll definitely be going to this location from now on. read more

Ben was awesome!!! He made it quick and easy! Walked out with unlimited data! Thanks Ben! I will definitely be recommending this location!

This verizon was the best we have visited on the island. We've had so many problems with trying to access our online account. Darrell sat with us and called verizon. He helped us get our account unlocked and working. This shop was awesome! I highly recommend. read more

Ben was great! Both my son and I have gotten new phones and a new plan in the last 4 days. Ben has been super helpful and very knowledgeable. Go see Ben at Ka Makana Al'i for all your Verizon needs. read more

Excellent customer service from Ben, was able to get me in and out within 20 mins with a brand new phone. Would definitely recommend anyone looking to upgrade their phone to go see the guys out in Kapolei read more

NOT A REAL VERIZON STORE. LIES! HIGHER PRICES! So I just moved back to the USA and to Hawaii. I needed to start new service with a US cell phone provider, I was shopping around and talking to friends about the providers. As a Military member I quickly found out that Verizon was the way to go for coverage on all Islands and mostly on the base I would work. I was told by a friend to go to the Verizon in Kapolei. Come to find out the location at the Ka Makana Al'i mall is not the one he was talking about.. After my bad experience at this location he clarified it is the Corporate location around the Target in Kapolei Commons, not this location at the mall. That is the one to go to.. check out my review for that location. Night and day compared to this fake Verizon location. I went in just to get some information and the person helping me was pushing items I just did not want or need. I just wanted 1 Samsung S8+ with Unlimited. It was like pulling teeth to get a price just for that. When providing a quote they included a tablet and all these extras. After saying please just tell me how much for 1 smartphone line with unlimited data, both the out the door price and monthly bill. The person helping me was just very short and clearly I was taking too much time. There was never a mention of Military discounts or the $200 gift card for Military moving to Verizon. They did tell me the correct monthly cost on the 1 line Unlimited plan, yet the monthly for the phone was $36.24 and on the Verizon webpage it is only $35 per month. Come to find out these Authorized retail locations have their own prices for phones and the price is more over the Verizon webpage and Corporate stores. The person also told me it would be around $200 out the door. When I question why so much i was lied too. From my research it should have just been the tax of the phone and that would be around $50. They told me it was base on my credit... But they were going to give me all these "Free" things with my phone. Free in this case is over $150.00. My credit by he way is very good and when I asked the Corporate Verizon location I was told, I did qualify for 0% down and just have to pay tax out the door. So do not get fooled this is not a real Verizon store, it is a "Go Wireless" and after my poor experience I did some online research and found this is common for them. Save yourself money and avoid the lies!!! go to a real Verizon corporate location. The one in Kapolei Commons was so helpful and saved me money and really got me all the Military Discounts they could. This location tried to steal and lie to me. read more

There was only 1 guy working and he knew nothing about their services, he was guessing and assuming and suggesting. He used "probably" a lot. We asked to see more phones cause they had a very small selection on display. He brought 3 out and just kept pushing for the most expensive saying it was "hands down the best value" even though it wasn't right for us. Never going back. Kapolei commons took in say good care of us, got there. read more

Went to upgrade my phone. Nothing was in stock so he had to order it. I said well I'll go somewhere else and I just stayed anyways because he said it's over night shipping. This was Thursday the 9th. Here it is Saturday the 11th and I called to see if anything came in and the lady answered back with "we don't get shipments on the weekends. That's some good overnight shipping....So I was lied to and have to wait until Monday for my phone. Upsetting and not going through this place again. Would be 0 stars if I could, or negative stars! Save your time and don't go here. read more

They did not want to help me! I had a phone that was having issues and I was told "it is out of date and you need to buy a new one" they did not even try to help me. I found out this location is not a full corporate own location but a reseller. That is a key word all they want to do is sell not help. I have learned my lesson on go to the full corporate location around the Target in Kapolei! They helped me gave me options; one that had no cost! I was so shocked how cold apthis store was and how welcoming and helpful the real Verizon store is. My girlfriend told me to sign up for yelp to post my experience about both stores. read more

Go see the two guys Ben and Bobby at the Kamakana Alii Mall location. They both have great customer service and awesome personalities! They super cool and chill too? read more

Went in there at 4pm, one male clerk helping a customer with a phone issue. How do I know that? He had to call the 800 number and said "phone issues". At the point he acknowledged me and said he'll be with me in a few minutes. All I wanted to do was pay my bill! He even put the phone down and had the speaker on. 8 minutes later I walk out!! They need to have a least 2 clerks! read more

Buyers beware. when you go into this store (because it's close) thinking it's a verizon store. that would be your first mistake. it's not. then they sell you a phone you don't need because they won't help you with the phone you have that is having some issues. they're response...you have to contact Samsung direct. then they tell you that you are able to get an early upgrade at no cost....untrue (as the charge shows up on your next bill) then then tell you that the phone costs $200, another untruth. the deposit is $200. the additional $500-600 will be billed monthly on your phone bill. (but they don't tell you this part. you find out when you get your next statement) so after all these untruths hit the statement..you call and the manager Ryan says, "I'll talk to my district manager". but he never calls you back....even when you give him 3-6 weeks. so....buyer beware...this store just wants to sell you an expensive phone (and the new phone they sell you...doesn't work either)...so they sell you defective product, don't help you fix issues even if they promise to help. this store and staff and company.... they want the sale....they don't care how they get it. they will even forge your signature on the documents. this is truth....I have experience it. they forged my signature on documents. they said early upgrade no fee, they said phone costs $200. UNTRUE. I got charged the early upgrade (even when Ryan said he'd reverse that charge) They forged my signature on documents (I saw the documents) the NEW phone i bought...isn't working 100% (but now it's up to me to contact LG for any support) then the monthly charges that I didn't know about...starting showing on my statement. Per Ryan. (the store manager) he will speak with district manager. it's been over a month...I have heard nothing. BUYER BE WARE. Avoid this store and company if you value being told the truth and getting a NEW working phone. read more

I was nervous about buying a phone. I mean I heard stories of how some sales people can rip you off, or throw in deals that seems good - but is really like a snare in the latter future. However, coming to here was totally different; in fact, I actually had a blast talking to the salesman. The first time I walked in I was greeted by Ben one of the reps of Verizon, really chilled/professional guy - very easy to talk to. He helped me buy the phone I wanted and had set it up as well. I visited that place three times and all three times all my questions were answered, and needs were tended to. He didnt talk fast, but he explained to me step-by-step, slowly what I was getting into very clearly and also suggested some good tips and points into buying a phone. I live on the westside so there's a closer Verizon in Kapolei Commons (which I didnt find out till like later lol) but I would rather pass that Verizon just to go to the Ka Makana Ali'i one just because the services were on point, and I felt very well taken of. I highly would recommend any of my friends and family to go there if they are looking to buy a new phone. Definitely! Thanks Ben and Verizon for your services. read more