The staff were all great! They went above and beyond in changing out a Sim chip on one of our…read morephones. They also helped with looking at plans.

DO NOT GO HERE. The employees are EXTREMELY rude and TERRIBLY unhelpful. I have quite literally…read morenever written a business a bad review, or even reviews in general, but the experience I and my mother had here was truly abysmal. The woman who was "helping" me must've hit her head before she sat down with me, because she was the least helpful and least informed person I have ever dealt with, while somehow still being condescending. ALSO! PSA! This location is just a T-mobile DEALER, so not even a true location, and therefore are just after your money. Go to the T-mobile location on Lien Road to actually solve your problems.

What made it amazing was Megan, she was straight to the point, super helpful, knew her stuff, &…read moremade the whole process so smooth!

A ROTTEN APPLE…read more Today I had my first negative experience with Apple. Sorry for the long read, but I'm angry enough to relate what happened. About two weeks ago, I bought a new iMac. The 2019 model I had was working fine, but I wanted to upgrade. I was told BOTH online by a consumer shopping assistant and in the Hilldale store that my current Mac was worth $100 in trade. (Not great, but at least something, for a computer with no issues that was babied). I ordered the new Mac. I picked it up 9 days ago. I was told "you have two weeks to get the data off your old iMac and reinstall the operating system". I took 8 days to get it wiped and ready for trade. Today, taking it in, I was told by the manager at Hilldale... "Oh, it's worth zero now... but you can leave it here and we'll recycle it." I argued the point that they had given me a period of two weeks to get it in for the trade, and he said "Well, I guess in that time it went from $100 to zero. Sorry." I brought it home. I went online with Apple. Talked with "specialists" online about the order who told me, "It looks like 15 hours ago the value dropped from $100 to 0." I said...."You gave me two weeks. I took 8 days. This is a bit ridiculous." It may be the last shopping experience EVER for me at the Hilldale Apple Store. Man, I miss the helpful people at Graphite. I doubt this would have happened.

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.

I'd REALLY like a more reliable partner for my internet and cable services. We've been battling…read morepixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys.

There should be online cancellation and downgrade options. Not okay to charge people for extra…read moremonths of internet without their genuine consent, or to make it a big challenge.

I'm very grateful for the team here. Oscar, Victor, and Brad were incredibly helpful to my mom and…read moreI that were struggling to switch from AT&T to Verizon- but we know we made the right choice by how knowledgeable and courteous they all were. We had a lot of questions and confusing steps we needed to be walked through but they checked off all our boxes. I can't thank yall enough!

ZERO stars! Avoid this store at all costs! They want to move product. They do not have "customer…read moreservice" in their vocabulary. It's about their sales, not your needs. Bo at this store forced a tablet on me last year, under the guise of it being a free promotional gift. What he did not say is Verizon would proceed to charge me each month, while having me signed up to a contract. For a device I did not request, did not want, and do not use. It's like the eighth circle of hell trying to get out of this thing. No one at the store takes responsibility. Then you've got calls to Verizon customer service. Hold times of 10 minutes plus to get an agent. Who knows how long the wait time truly is. I hang up at the 10 minute mark. I'm in the market for a new phone and I would never return here ever! I've just got to get rid of the "gift" I'm paying for first. AVOID.

I visited the Cahill Main location during the outage. I asked why I did not receive an email…read morenotification about the outage and the manager said that they are not responsible for Verizon's failure to communicate because they were "independent" from Verizon. I asked whose name was on the wall and a customer started yelling at me from across the room and defending the salesmen. They did nothing to stop her so I told her to shut up. She then got up and came right at me saying "make me" in a threatening and provocative manner. She was very angry and unstable but the manager kicked me out of the store for telling this angry woman to shut up (which was their job), and he foolishly let her stay in the store, creating an obvious threat to others. They protected her because she defended them after they refused to do anything when she was yelling at me when I entered the store. I reported the company to DATCAP. The "executive" who handled the account said that he could not share any information about possible disciplinary action against the employee who enabled this insane interaction. In the next breath, he said that the store was an independent entity that was not under Verizon's control. This is the same lie that I was told by the store manager when I entered the store. This is a deceptive and illegal trade practice. Under agency law, the store is an agent of Verizon, and Verizon is responsible for its illegal and reckless conduct. Conversely, the store is responsible for Verizon's actions, including its failure to notify me of the outage, which cost me a client. Do not let these companies gaslight you. They do not care about your complaints, only their image. The employee in question should be fired for his failure to address this crazy woman and stop her from interrupting our conversation. He should be fired for not lifting a finger when this woman invited me into a physical confrontation. He should be fired for protecting her and asking me to leave the store because I told her to shut up. I would have never said a word if he had done his job and taken measures to protect me from this unstable, angry person. Finally, he should be fired for lying to me by saying that his store is not responsible for anything Verizon does. Whose name is on the wall?

Worst experience I've ever had at a Verizon store. Would not recommend. Salesman refused to help.read more

The service I recieved from Jaxson was fantastic. His product knowledge and willingness to help was…read moresecond to none.

This is a Verizon service reseller even though the big sign on the building says Verizon. I…read morelearned the hard way that there is a "Corporate" store in Madison, which is where I went when problems from the Monona store snowballed. Went to buy new iPhones and switch over service from T-Mobile. Several days of cell phone Hell were needed to straighten things out. Multiple sessions at the stores and on the phone resulted in a lot of stress and anger here.

Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.