Too hard to get an appointment spent an hour trying couldn't get a hold of anyone. Went on yelp…read morewent through there called Verizon five times they're not taking calls. I went to the main office no calls no way to make an appointment.

Tyler was amazing! I have worked in customer service for over a decade I will always appreciate the…read moregenuine support and patience from a high class manager. I will be forever thankful for your knowledge and confident understanding. Thanks for making a problem so simple and easy. Definitely FIVE stars!

On Sept 30, 3024 Verizon I experienced a loss of cellular and data usage due to large outage while…read moreI was traveling. The accounts affected appear to be random. Nevertheless, the team kept their cool and a Verizon representative at this location. Help me set up an alternate number that would allow me to make calls. Although I didn't have data, my goal was to get to Yellowstone and the staff helped me look at the map and locate the drive best for me. They went over and above they were warm and friendly and professional Verizon give these guys a raise.

My daughter brought her phone to Cellairis in Southgate Mall in Missoula, Montana. Her iPhone…read moreworked perfectly, but the glass was cracked. She was charged $215 to have the glass fixed. She was worried because the employee fixing the glass was flirting with male friends in the mall as she worked on my daughter's phone and was not paying attention. Cellairis's negligence (employee working on a phone while not paying attention to what she is doing because she was flirting with men in the mall) should void any indemnity clause. Did you know that whenever you take a phone to Cellairis, they can break it and destroy it and then claim they are not liable? The employee apologized for breaking my daughter's phone and promised that Cellairis would buy her a new one. But then the manager, Leah, reneged on the other Cellairis employee's promise; when I spoke with her, she promised instead to have the phone fixed and returned to my daughter as good as new in 2-3 weeks. She did not tell the truth. The phone arrived 8 weeks later and was still unusable. My daughter paid $215 to Cellairis to have the glass fixed but was never able to use the phone again. She was without a phone for 8 weeks while she waited, and then Cellairis sent her the phone with a broken motherboard, so it is useless. When we took the phone to Verizon, the Verizon employee pointed out that once Cellairis broke the motherboard of the phone, they would have known that the phone could not be restored to its previous level of performance. My daughter is out $215 to Cellairis because of employee negligence and had to spend hundreds of dollars to get a new one. Cellairis employees did not tell the truth to me or my daughter regarding this situation and should compensate my daughter financially since the problem arose from their negligence and disregard for my daughter's phone. I want to mention that I am merely stating the facts and no attempt has been made to slander anyone. What bothers me most is the apathy of the Cellairis employees, who did not care about the customer or try to make things right.

Went in to get my phone and contents transferred to Crickett. 3 hours later I finally came out…read morewith my phone and still connected to Verizon. They took my number, charged me $80 (still haven't been refunded for that) and I had to go back to Verizon to get my number reinstated. You get what you pay for.

This review is for the phone service it's self. The guys at the actual store were fairly nice. If I…read morecould I would give this service -3 stars. I can't even get into what all was wrong cause it would take way too long to type out. Bottom line, this company doesn't care AT ALL about their customers, they only care about the money. Definition of corporate greed here.

We had a great Representative work on transfering our service. He was knowledgeable professional…read moreand very patient! Verizon is lucky to have a great employee representing their company! Thank you Kian!

Literally worst customer service ever. Spent almost 3 hours in there. Didn't say they couldn't do…read morethe deals until the end as well. Slow no urgency and honeslty horrible customer experience. This job is simple not brain surgery.

VERIZON GEISHA SERVICE…read more The gents at this Verizon store will chat you up! They will discuss movies with you. They will do any kind of pleasant conversation to get your contract amount higher. And, they will not allow potential clients who have waited a significant amount of time to distract them. In fact, if you finally explain that you have to catch a plane, the will let you know that you don't matter. They will take as much time with their current clients as they want. Now, if they could learn to dance and play the shamisen, they could turn their business into a nice tea house.

We went in to the store last year for a complimentary tablet, part of a valentines promotion. We…read morewere told we need to keep service on the tablet for "at least 6 months". The tablet is slow and doesn't work very well, so we decide to take service off it after 1 year. We were then told we had to honor a two year contract! Shame on me for taking the word of the sales associate and not reading the contract. But shame on them for blatantly lying to us. Needless to say when our contracts are up we will be finding another carrier.

I would give this a 0 if I could. The rep was dismissive and clearly didn't want to do his job. We…read morewere there to move over 9 lines from Verizon and he could not have cared less. When I showed him the plan breakdown I received from their online rep he just said "well I don't get the same price" when I asked him for an actual mo they cost he said he couldn't give me that. He gave me an estimate that was $75 more than I was told on the phone. He was rude and acted like we were bothering him.

Most expensive service is also the worst…read more Do not under any circumstances even consider AT&T wireless for your internet access. You WILL regret it. I have a wireless device to deliver internet to my home business because I live in an area where the only other option is HugesNet Satellite. (Frenchtown) Satellite is not an option for me because I have to remote connect to my office computer in town and can't do that with the lag built into that type of service. I always hit my monthly limit on my (cough) "unlimited account" the first week of every month. Usually in a few days. After that - it is slower than dialup. Speed test shows 200K download speed. Just doing a simple google search can take a minute or longer. Any web site with pictures? Multiple minutes. And don't even THINK about any sort of video (YouTube, Netflix, etc). African bushmen in a grass hut are getting better internet access than I am. And all that is the good news. The bad news is - often times it is completely unavailable. No internet at all. Calling customer service is an exercise in frustration. They hang up on you. Or cut you off mid sentence and transfer you to the wrong department. After half an hour of trying and re-trying about 8 times tonight I finally just gave up. And for the privilege of this crappy service they actually have the NERVE to charge me $130 per month. Really? $130 a month for this crap? About the only good thing I can say about AT&T is - they've got HUGE balls to price their service so high. You have been warned.

want to waste your day away and get nothing accomplished? this is your place! I would plan a whole…read moreday around it, 1 employee per 3 customers ensures you wait for at least an hour! what's even better is that they don't acknowledge you when in the store, perfect for the socially anxious type! typically stores will acknowledge their paying customers but you don't have to worry about that here! I might even bring a lawn chair because their chairs are heinously uncomfortable for the typical hours you spend waiting in there. this experience has motivated me to switch providers... I'd walk on a glass sidewalk before I went back into this store

Really. Wiped everything from my wife's phone and all af my emails and texts went to her also when…read morewe got new phones. Went back....left phones....and when picked up wife's phone locked. Can't use. The gal that helped us was gone and the guy was more concerned about some screens that were just delivered. If you want some new phones for a huge price they're great. If you want them to work properly or need support drive the extra miles....make an appointment and go to the corporate store in Missoula. Sorry folks....COSTOMER LOST!!

I went to this store to get my new phone put onto my prepaid plan. Jamie was wonderful. Straight…read moreshooter, no balogna. Same Cassie, the store manager. They were great. Jamie took her time to get things right; she was professional, courteous, and great customer service person. Cassie also did a great job, they made sure that I got what I needed.

I totally understand the low ratings. I can not really rate customer service because I didn't…read morereceive any. There were two people working and each talking to one customer so we just stood there, waiting....so after several minutes neither one would make eye contact or say "be with you in a few minutes" they just leaned on their counters and had unrelated chit chat with the customers. I was prepared to buy a new phone, not a small purchase, but they couldn't manage any semblance of knowing how to work in this kind of job. So we left, taking our business to Missoula.