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    T-Mobile Authorized Retailer

    1.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    3.0
    (5 reviews)
    3.7 mi
    Virtual estimates
    Shipping

    I recently purchase a new IPhone17. I was trading in my IPhone 14 max. I told the salesman I wanted…read moreThe same phone I had but the updated model. He didn't sell me the IPhone 17 max. While I was there today I asked what it would entail to swap it for the larger phone and was told there would be a $70 restocking fee. I didn't make a mistake, the salesman did. They also said they didn't know who the salesman who sold me the wrong phone was.... Sure.... I'm a senior and needed their help with settings and all that. They did the bare minimum and told me I was good to go. They were unable to synch my earphones. So now my speakers and earphones are not hooked up. I am not happy with T-Mobile and do not recommend them. This was the Missoula location on N. Reserve

    I went in as a T-Mobile customer. My Magenta status perks included Apple TV, and for some unknown…read morereason, the subscription stopped working. So I asked the salesperson for help, and the response simply was "it's not our (T-Mobile's) problem, so I can't help you. I was disappointed. He didn't even offer a suggestion, except to say login again. Oddly enough, I later went into the T-Life mobile app, asked its AI agent for help and got an answer that fixed the problem. Now, tell me, couldn't the salesperson have given me that same help? I sure think so. So, I didn't appreciate the lack of service, and I guess I do like the app.

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    Cellairis

    Cellairis

    3.0
    (2 reviews)
    0.8 mi

    On Sept 30, 3024 Verizon I experienced a loss of cellular and data usage due to large outage while…read moreI was traveling. The accounts affected appear to be random. Nevertheless, the team kept their cool and a Verizon representative at this location. Help me set up an alternate number that would allow me to make calls. Although I didn't have data, my goal was to get to Yellowstone and the staff helped me look at the map and locate the drive best for me. They went over and above they were warm and friendly and professional Verizon give these guys a raise.

    My daughter brought her phone to Cellairis in Southgate Mall in Missoula, Montana. Her iPhone…read moreworked perfectly, but the glass was cracked. She was charged $215 to have the glass fixed. She was worried because the employee fixing the glass was flirting with male friends in the mall as she worked on my daughter's phone and was not paying attention. Cellairis's negligence (employee working on a phone while not paying attention to what she is doing because she was flirting with men in the mall) should void any indemnity clause. Did you know that whenever you take a phone to Cellairis, they can break it and destroy it and then claim they are not liable? The employee apologized for breaking my daughter's phone and promised that Cellairis would buy her a new one. But then the manager, Leah, reneged on the other Cellairis employee's promise; when I spoke with her, she promised instead to have the phone fixed and returned to my daughter as good as new in 2-3 weeks. She did not tell the truth. The phone arrived 8 weeks later and was still unusable. My daughter paid $215 to Cellairis to have the glass fixed but was never able to use the phone again. She was without a phone for 8 weeks while she waited, and then Cellairis sent her the phone with a broken motherboard, so it is useless. When we took the phone to Verizon, the Verizon employee pointed out that once Cellairis broke the motherboard of the phone, they would have known that the phone could not be restored to its previous level of performance. My daughter is out $215 to Cellairis because of employee negligence and had to spend hundreds of dollars to get a new one. Cellairis employees did not tell the truth to me or my daughter regarding this situation and should compensate my daughter financially since the problem arose from their negligence and disregard for my daughter's phone. I want to mention that I am merely stating the facts and no attempt has been made to slander anyone. What bothers me most is the apathy of the Cellairis employees, who did not care about the customer or try to make things right.

    T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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