I had the absolute worst experience with "Shanair". she does not need to work with the public. I'm calling corporate and the better business bureau. This woman was rude, impatient, condescending, and disrespectful to my elderly mother who needed help with her phone. Unacceptable!!! Go to another Verizon store or switch carriers!! read more

Rude rude RUDE! I went in with my wife to switch over and join her plan. My wife had some questions about her bill. We were very patient and calm but WOW was STEPHANIE rude! Every explanation came with eye rolls, telling my wife to download the app so she could make the changes herself. Not only did Stephanie not get commission on a new phone, I didn't switch. Unbelievable I'm giving one star because it was a clean store and the two gentlemen employees were speaking very nicely to their customers read more

Brianna was very rude and refused to help. Even while putting her on the phone with Verizon support who wanted to walk her through how to take care of us, she said it would take too long. There was only one other customer in the store. read more

We went to get new phones, and new service. After having the phones for a little over a week, I can say I'm pleasantly surprised. Normally where we live is almost a dead zone for cell service, even when we had Verizon service not too long ago. I'm assuming the lack of service was due to the phones themselves, rather than the lack of tower coverage in the area. The new Samsung phones always seem to have 4g service now. Staff wise, I couldn't have been happier. They know their stuff, are extremely friendly, and had us in and out with new phones in less than 20 minutes. We did go back to pay our bill in person, in advance - we were greeted with a smile, and the person who sold us the phones even came over to make sure we were completely happy with our devices. I can most definitely say, we will be customers of this location for life! read more

ordered a new iphone over the phone with verizon and didn't want want to wait for it to ship so within 2 hours my phone was ready to pick up at this verizon store. staff was friendly and was taken care of right away. read more

Verizon - picked up the iphone 8 plus tonight - Mobile Phones Near Me - Moncks Corner, South Carolina

Verizon stopped upgrading my phone. As well as tells me that I have to get a newer phone. My service always cuts out on me during calls. Although I have had service with verizon 20 years. Never with a different company . Signal seems to be getting weeker every year. We need better tower service than verizon. They keep selling to much tower service. Customers are not receiving service that they pay for. Yes I have contacted Verizon many times about this situation. Some how now I seem to be getting locked out of my sim card wow. what next. I wish they really cared about their customers conserns more. I as well have had an issue with them sending a bill to collections because an ex had phone and said that i died. No, they never had a copy of a death certificate. Yes For real. Verizon please update your money making bussiness. Yes I am talking Corporate not inside this location. read more

My husband and I went today to get our phones updated and were stopped at the door to be told only one party is allowed at a time due to a world pandemic. That would have been validated if the Security Officer had been wearing her mask correctly and her nose not out of the top. Next issue, I was told "They'd rather me shop online because they didn't want people handling their phones." Mind you, there were four people working, or rather sitting behind the counter. When I told the first lady I was needing a phone upgrade, she interrupted me and said "Ohh, I will not be helping you." She pointed at the counter and said that one of them would. Basically, the women was very rude and made it seem like I was a burden to her for being there. After 10 minutes of her trying to figure out how much it would be to add a line, and disappearing into the back several times, I took it as if she didn't have a clue what she was doing. I'll take my business elsewhere. Advice: if you are so miserable with your job...get a different one. If you don't want people touching your equipment. Close the store. read more