Used the auto service for some car electronics and they were very helpful with the overall process…read more They honor their service warranty so no extra costs.

I generally don't have a bad experience with Best Buy but this time I ordered a washer/dryer and…read moreset up an installation appointment. Great, that was easy. The day comes, the tracker has an appointment time range and is updating like my technician is going to be there as expected. At 645 the tracker updates to say the tech got there at 536...? So I call and am told that the delivery was never happening that day bc the items weren't delivered in time so I'm going to need to reschedule. Was anyone going to let me know that? Apparently not. The next available appointment was a week and a half away. The AI customer service is wildly condescending in situations like this... I canceled my order and went to Lowe's. Got it for the same price and delivered/installed a few days later.

amazing help and great customer service! quick to help get you the best deal whether you're pawning…read moreor buying something.

Very down to earth people natural no hype, Normal people trying to get their job done. I respected…read morethe kindness and the professionalism I received and will come back and do business again.

Was able to run in and grab some quick dinner items and not have to travel to North Charleston for…read moreSam's. It was easy and customer service greeted me nicely at the door.

Very clean and people were helpful. The girl slicing our…read morelunch meats did a great job! Stop there about twice a month to pick up on some bulk items.

My Samsung TV was acting up under warranty. Samsung assigned the repair to Patton & Young. When I…read morefirst called, the woman who answered the phone said that I had to deliver my rather large TV to them. After calling Samsung, they then sent a person to pick up the TV. Over 2 weeks later, my wife called to enquire about the status of the repair. The same woman who said they didn't pick up told her that they hadn't even looked at the TV yet. If I had a choice (which I don't because Samsung is picking up the repair), I wouldn't use them.

The absolute worst. Costco directed me there as 6 month old tv stopped working. Called them…read moreprobably 15 times in a week (left 5-6 vms) and not only did they never return calls, they never answer their phone with anything other than an outgoing vm message. Great way to make friends........blow off all calls from customers. Also, according to Samsung, they are the only authorized service agent in the Charleston area so I am sure they must have the monopoly mind set.

Located in a safe part of the heart of Summerville, Best Buy isn't what it once was but much worse…read more The outside seems normal enough, on par with our memories of a begotten age and heck the employees seem very nice as well. However, I'm here to level set expectations as my experience in many regards gives cause for concern. I'll detail out how the industry has forced change as well as Best Buys own questionable business practices; all of which had an impact on shopping here. I'll admit, I love Best Buy. I have a very expensive home theatre, I have a bunch of CDs, DVDs, Blu Rays, 4ks, Xbox and Nintendo games along with a Galaxy Fold phone and accessories. I list these products b/c many of them aren't available at Best Buy anymore. With the advent of streaming, Best Buy no longer carries physical media. So, when you stream Toy Story 2 and say "hey, where's that scene with Stinky Pete?" well that's because Disney has altered the movie and unless you have a physical copy your memories are all you have of the scene. Or perhaps you purchased a game on Sony's streaming service, yup you don't own that either. My point is Best Buy isn't there to give you an option to streaming anymore and their floor space has opened up to even more boring and drab "knick knacks" instead of electronic goods. Next, I'm not sure why, but they don't even keep much product on hand, thus limiting the selection. I went in looking for a 15" fiber cable or the same HDMI 2.0 cable. The reason I didn't check on the website is I thought, "I have the time and I like to browse and Best Buy should have it." Big mistake. After finally flagging down an employee who had no idea what I was talking about we couldn't find it. I found a 4" and 8" optical which wasn't enough as well as a 10" and 50" HDMI cable. While there I hopped on my phone and found exactly what I needed on Amazon as for cheaper as I calculated it. This was also true for many other products such as Roku options, TVs, Switch 2 controllers and computer and computer accessories. Finally, I got to the check out line, which I had to ask the security guy where to pay and he said "customer service." I remember the checkout stations and customer service was for repairs. I'm being brutally honest I waited 15 minutes to be helped because they only had one person at customer service. We had 6 people waiting and finally someone decided to give assistance. But here's the kicker, the nice gentleman asked "did you find everything ok?" My response was "No, you don't have the length of optical I needed." His response was telling and why you should not consider Best Buy. He stated with vigor "Have you heard of this stereo place buy Walmart? They should have everything you need." Think about that, a huge store needs to direct my business elsewhere. I admit it, I miss things like a well-stocked Best Buy, Toys R Us, the mall, Barnes and Noble, Circuit City, Block Buster, Camelot Music and many other places. I liked to walk around but I knew they always had what I needed. We call things "progress" right now but it seems what's left of brick-and-mortar businesses don't put much effort into their own survival. While I liked the people at Best Buy for the first time ever, I left irritated. Their commitment to the customer has long gone and considering how carefree they are to service, then I'm not going back. Consider somewhere else before using this place as it's a last resort.

I had a gift certificate to spend, and wanted to upgrade my charger selection (you can never have…read moreenough chargers). I found the selection modest, but there was some value to be had. I filled my need with something cheap. I'm a tad skeptical that it will last, but it made sense for me at the time. Weirdly, this location did not have any identifiable checkout line, and I was sent to the customer service desk to actually make a purchase by a group of employees who just kind of seemed to be sitting around. It was a bit of an odd experience.

I been with them for years. I just went to the one in Azalia Spuare Summerville ,SC to for a…read morerepair. They are very quick and knowledgeable when it comes to cell phones. The store was very clean, the reps were very friendly, courteous, and helpful. I highly recommend this Company.

Avoid this Azalea Square location at all costs. Just like the other local stores, they have zero…read morephone inventory for existing customers, but the behavior of the staff here is truly bottom-tier. I sat and watched a staff member treat a customer with total disgust. She handed a young male employee her phone for help, and he looked at it and handled it like the device was "dirty," making her feel small in front of the whole store. To make matters worse, he then started a loud, heated argument with the person on the other end of the phone while standing right in front of customers. The level of rudeness and disrespect at this store is shocking. They don't care about your problems; they only care about making a quick sale. If you aren't a brand-new customer putting money in their pockets, they treat you like a nuisance. Save yourself the headache and go anywhere else. This team needs a complete overhaul or some serious training on basic human decency!