On August 2, 2025, I placed an order for phones at the Dallas, GA Victra store to pick up in-store…read more Without my authorization, the store's employee entered the order wrong and had it shipped to Lithonia, GA instead. When I discovered the problem, multiple Victra employees couldn't even tell me where my phones were. I had to find that out myself by digging through old emails. None of the staff took ownership of the mistake, and you cannot even call this store directly -- the number on the door sends you to a call center that's just as useless. I contacted Verizon corporate, who told me nothing could be done until they finished their "investigation," which could take weeks. That left me without the devices I ordered and no resolution. I cancelled my Verizon account entirely and switched to T-Mobile -- the only way I got the account closed quickly. Victra's "WeCare" team (yes, they really email from wecare@victra.com) sent me nothing but generic canned responses that ignored my actual questions. Even after I spelled it out, they refused to give details on what happened, how they'd prevent it in the future, or offer any compensation for the waste of my time. This was not a minor inconvenience -- it was hours of lost time, multiple trips, and a total breakdown of customer service from both Victra and Verizon. If you value your time and sanity, avoid this store and avoid doing business with Victra entirely.

Gone up a star. My new phone pickup answered all my…read morequestions. The team working, which included Troy, was delightful. There were 3 customers with me in the store. Though each upgrade and questions asked took a while (insert we are at the mercy of the computer), the employees acknowledged everyone. They really made the wait enjoyable. We all started up conversations with each other. Again, it will take time to get your questions answered and account fixed. At least you will get the help you need. More specifically. If I had tried to get the bonus for my trade in, I would have had the wrong plan. Also wanted to trade in my second phone, but the offer was expiring the next day, with the phone I wanted on back order. This store is able to order the phone and honor the offer. I'll be back again in the future.

Just recently went from AT&T to Verizon, and it was the worst decision I could've made. I went in…read morewanting a family plan and was told by Donnell that my husband's phone will only be six dollars a month and if we traded his phone, we will get a $600 gift card and all these perks so it sounded great. We signed up gave him the old phone and got the Verizon phone and thought everything was set. We get our first bill and his phone is not six dollars and that is not including the service fee and startup charges. And we never received our $600 gift card like promised. When we called to ask about it, they said they still had our phone and it was never turned in. They were going to fix the situation now and we got a ticket number to reference it from the "manager" Sophia. I Was also told they would follow up in 24 hours to make sure we received our gift card. no one followed up. We never got a gift card. We went back to the store to find out what was going on. They looked up the reference number and nothing was linked to it. Everything everyone said was a lie. They basically just stole our money to gain our business and lie to us. Do not go there do not trust them. It's all a scam. I am still to this day trying to get in touch with a true manager to speak too but no luck.

autumn helped me complete the process of submitting a claim due to my broken phone. she made a…read moregenerally lengthy and frustrating process easy. she was very kind and helpful.

Scott went out of his way to help me with a broken phone battery and several other issues. It…read moreturned into a complicated situation, and Scott went above and beyond, working from both locations and even coming by my house, making sure to make everything right for the original price quoted. Such a fair, honest, incompetent store, manager! They will get my business here forward.

Quick, efficient and excellent service is what Scott provides from how he deals with customer care…read moreto your equipment. My daughter recommended Owl Repair the first time that I broke my phone. I'm usually the person who keeps a phone in great condition for 6 to 7 years but as if last year, I've dropped my phones several time as a Chef. He got my screens right just before I got on a flight to Africa. Saved my trip and I was able to stay in contact with friends and family. Unfortunate for my phones yet fortunate for Owl repair they have been my go to this past year. In fact the only repIr place that I've been. I would suggest using Scott for all of your repairs. You'll be pleased and get service with that great smile. Scott thank you for all that you do and be blessed. Prophetess Ajah Cobb

They were very professional and expert with repair service.They were considerate and very…read morereasonable in cost, below expectations. They are 5 stars in service and results.

Very attentive staff. Always able to fix my phone quickly no matter what the problem is. Very…read moreknowledgeable. Would highly recommend!

The best certified service in fixing my iPhone glass in just an hour an now my best friend needed a…read moreiPhone battery's which we were able thru I cracked get a appointment so fast. Love the service Alice B.

This place is a complete JOKE. They never answer your phone. If they pick up, they are super fake…read more They will give this ridiculous form to fill out, which is stupid and pointless considering their response from the fill out is utterly irrelevant to what you fill. John doesn't know what he's doing. He came into my house, which is really dodgy by the way, and kept his shoes on even though no one wear's shoes in my house. the mud stains from his boots are still on my floor. He continuously tried to up sell me while doing the repair and dropped tiny screws left and right. Finally he finishes up and was never able to find one screw that he dropped and said that it doesn't make a difference on the function of the phone. The phone still isn't working and now he isn't picking up his phone. Don't go to these guys, this is stupid. They are WAYYY over-priced and they don't even have any overhead like real, legitimate businesses do. Their parts are apparently all after-market parts, as I've been told by the Apple store in Lennox. Scam artists. They don't even have an office you can go to complain to. They get their parts from a place called Injured Gadgets in Norcross. Don't use these guys. Bad bad bad. BEWARE!

Kenny is the best! Super knowledgeable and not only helped me but saved me money. Great experience.read more

Amazing selection of everything from electronics to toys…read more They even had some furniture. I wish I didn't buy all new appliances from Home Depot last fall. BrandsMart prices seems to be way more affordable. Sales staff was friendly and helpful. Definitely I will go back. Gift card from this store would make a nice gift for someone. Check the address before you go. Now it's on the other side of I75.

Anna, the owner, is knowledgeable, accurate, professional, timely and an all around lovely person…read morewho can quickly diagnose and repair software as well as hardware. The prices are commiserate with the expertise. May not be the cheapest but you get what you pay for. I highly, and without reservations, recommend Anna and her staff.

I came in one day looking for a price on fixing my cracked cell phone and the prices are pretty…read moregood. The lady in the shop was also very friendly and informative.

I called on a Tuesday night after seeing a well written well priced Advert. Over the phone…read morepricing was reconfirmed, as well as possible ramifications for Apple or Carrier trade in offers. The next day I came at 10:30AM and Azamat AKA "Adam", one of the Owners quickly processed and fixed my iphone 7 glass. They had a nice assortment of cases, and I obtained a new case at a good price as well. I did not get around to checking the yelp review until after the fact, but was not surprised that thye have a very high review. I will use their service more in the future.

Adam is super knowledgeable and fair. He's the only person I…read morelet fix my phones. And with 3 teenagers... I have a lot of phones!