The employee at this location was very helpful and knowledgeable…read more She was easily able to resolve an issue that employees at the Clinton & Clinton Hwy. locations had no idea how to fix! As an added bonus, she was super cheerful and seemed genuinely happy to help me. Customer service at this Oak Ridge location is outstanding!

Terrible store, terrible company. Customer service is nonexistent. My daughter let her phone…read morepayment slip for two months while she was away and was not able to pay. We came in on June 23rd to get her re-instated. There were two employees there, one had just began yesterday, and the other three weeks ago. The latter stated that we had to get the most expensive plan ($77) because she was ineligible for some reason for the $49 plan she had originally even though it was advertised on the wall and the website. She ran my debit card as a credit card with a hold, holding it in my bank for 2 business days so she couldn't start the phone until it cleared. 3 days later, we came in and was still told they couldn't see it went through eventhough I had my bank statement in hand. Again, the 3 week employee didn't know how to fix it. She stated that metro sucks and wouldn't suggest we go with her company. Her boss was not available for a phone call of course. She also stated her training was a video, and that her boss took her online entrance test for her, then left her to figure out the register herself. This explains alot. Here it is the 27th and still no service, although my bank account shows it was taken out. You cannot get help online unless you wish to sign up. There is no customer service number. The 3 week employee said my best bet is to keep coming back to see if someone else could help me. I have, and they can't. There is no way to get my money back, except let my bank try to pursue it or get a lawyer, as they again have no customer service or support. Their support page helps you get a new line - that is all. I will update if and when I get my money back.

Great service! The new team is incredible and made my visit so enjoyable. I would definitely…read morerecommend UScellular over other carriers.

Just moved to new house where my old T-Mobile cell phone had no reception. After some discussion it…read morewas decided to try one of their stationary home phones equivalents. It too had reception problems. I drug my feet about bringing the receiver back. I was willing to pay $60 dollars for the time I had kept the phone but they demanded $160 and required me to return the hand set. They refused to budge on the $80 per month price and sited fine print in the contract I signed as justification for their gold-digger pricing. I paid the exorbitant price and washed my hands of them. Don't do business with these guys. They are rip-off artists.

Excellent service and fast turn around. I would use him again. Repaired the iPhone 16 pro with a…read moregenuine screen.

Mike is the absolute best! He removed the virus from my wife's laptop in a matter of minutes and…read moredid so at a very reasonable price. This is the place to go for your computer and phone issues!

Needed to switch 3 lines back to Verizon. 2 lines ported over easily, 1 did not. Took about a week…read moreto work it out between carriers, but finally got it done. Will and Mike are great. They were as frustrated as we were with the 1 line issue and worked diligently to get corrected. Overall, love their service!

We were recommended to visit here a year ago. I don't know why we haven't stopped by sooner! Such…read moregreat help and are always willing to help the best they can. We can highly recommend Cellular 1st to anyone!

I have been in this store several times in the last couple of years since i moved to this area and…read moreevery time ive gotten great service and help with whatever i needed and have nothing but good things to say about the guys that work in here, They are competent, efficient, fair , have good prices on about every kind of bulb and battery you can possibly need. Have helped me out with different kinds of needs and its definitely a go-to place for anything that needs a battery or bulb and you want the right one and all the help you need you will get. Thanks again guys, jtw 12/23/22

If I could give 6 stars I would. My friend and I were in Knoxville for Halloween and I lost the…read morebattery pack for my costume! We called this location and Matthew (shoutout to my boy) assured us that he could make one and he absolutely did! The customer service was amazing and he was awesome!! Plus it was super quick. I recommend this place for all battery needs. They're super knowledgeable and definitely deserve a raise!! The boys at batteries plus put the happy back in Halloween!!

Surprised at how professional this little place is, and the prices are quite competitive. Not sure…read moreabout iPhone but Android users should definitely keep this place in mind.

I brought in a Samsung s4 cell phone in about a week ago for repair, not expecting a positive…read moreoutcome as three technicians around Knoxville had already viewed the phone and diagnosed a complete motherboard failure and no possibility of repairing the phone. The little shop had three customers ahead of me, so I waited. When I met with the technition, I described the phone's behavior and stated that if the repair were a lost cause, I was not interested in paying a $50 fee to confirm that the phone was in fact broken. He assured me that if he could not fix it, I would not be charged. There was a cue of laptops to repair ahead of mine, so he stated that it might take a while to get to mine- first come first serve. I left the phone with him. I couple hours later i got a call that the phone was fixed. I picked up the phone, and while paying for the repair I asked how this might have been avoided. He sold me an SD card, and guided my adjustment default saving to the card instead of the phone's hard drive. While I can never be guarantees that no failures will occur, at least now I have the photos and contacts saved to SD and easily removable. I thought this was excellent service and this is where i will return in the future.

Excellent service and communication for very cheap! The gentleman at the front desk was excellent!…read more5 star- would recommend

Very knowledgeable, very reasonable rates, very friendly…read more Don't bother with the Apple Store, they only know how to swap out parts, not diagnose problems. MCS will get the machine running Right. ( I would't do business with Jordan either, some people just are not worth the trouble. )