Good experience overall, extremely expensive for a phone screen repair ($436) but apparently that's…read morejust the rate for the real apple screen + labor. Fixed my phone in less than a day. Nice guys working there and clean shop.

They could have more than one employee at the receiving station. It takes at least 1/2 hours to…read morejust get to expedite person. Not one shred of emphasis on customer delivery. I was there to get a screen saver installed in iPad. Told it would take 15 minutes. 45 minutes later I finally asked for f it was ready. Response, yea, probably done 20 minutes ago. "Do you think someone could bring it out?" What a joke that they gave kiosk all over stating fast repairs. I wouldn't use them if I had ANY option

Awful. Should be named iStole. In my opinion, the owner of this place is a con-artist in every…read morerespect. When we brought my wife's phone into the store for a repair, we were quoted a price $360 with 1/2 paid upfront and 1/2 when complete. We paid and came back the next day. The repair seemed to be decent (good enough to trade the phone and receive credit). But, when we checked out, the owner charged the card twice. When it happened, he played it off as "it didn't go through and I need to run it another time." When we said something, he said that he would take it off if both transactions somehow went through. I went home and didn't worry about it. But, when I checked my card, he had charged the card a total of THREE times (when only 2 were authorized). I emailed iDropped and asked him to remove the charge. Although he emailed and said he would do it, over a week passed with nothing. So, I was forced to put in a card dispute. One would think that he would apologize when that card dispute came in. But, I saw that he actually tried to fight the dispute! Thankfully, my card issuer ruled in my favor and reversed his fraudulent charge. It took over 2 months though. So, long story. But, let this review save you some headaches and go elsewhere. The owner is a smooth talker and will act like the nicest guy you've ever met. But, trust me, it's all show.

Absolutely perfect! The proprietor of this business, Tiekel, is incredibly professional and…read morefriendly. His was the only local shop willing to give me a price over the phone for a Surface Pro screen replacement. His team had the screen shipped overnight, and performed the work super-fast that next day! The installation was perfect, and the price was very fair. I won't go any place else going forward!

Have an appointment? No problem... they will see you an hour or more after that time. No…read moreappointment, screw off........ Last month I had an appointment for my MacBook Air to get looked at because it wasn't charging and I've had it looked at 4 other times for the same issue when I lived in California. Was over an hour after my appointment time sitting there waiting to be seen. They used a few different chargers and cords to see if they could get it to charge. Turned out my battery was going bad and my charge port was bad. They said I needed to call Apple back to see what the solution was. So was a waste of 1.5 hours drive, then 2.5 hours there, then 1.5 hours drive home. Apple told me I would get a replacement within 2 weeks... a month later my laptop with boxes opened randomly showed up on my porch when there was no tracking info after Fedex dropped this off randomly at someone down the street. So today, we had an appointment at 2:45pm for them to look at my daughter's computer and see if they have a replacement charge port to be replaced. We came in first thing in the morning to see if they could look at it now and also I mentioned what was going on with my computer. I asked them if they can check if this is MY computer or if someone put their computer in the box and took my new one since both boxes were open. Nope. They wouldn't give us the time of day. They said I needed to make an appointment to check and that we had to come back for her appointment. I told them that in Cali I have done a walk in numerous times with no issues and they looked at it right away. Nope, they could care less. After this Apple had called me saying they still hadn't heard from Fedex on where my computer was. I told the guy I received a computer and it took him a whole 10 seconds to verify using the serial number that this indeed was my computer. But pathetic that the Apple Store was oh so inconvenienced to take 10 seconds out of their time to check. Especially since they had probably about 30 or more employees just hanging out around the store.

Sitting here for half an hour, 15 minutes beyond my appointment time. Somehow they "lost" my…read moreappointment. Watched several people coming in after me get help before us. Could at least provide better seats. "Genius" is a joke.

I got the dreaded Microsoft "your computer is infected call this number now " and the computer…read morelockup Drove to nerds to go in a panic with visions of my accounts being emptied out. Paul looked at it reassured me it would be ok and proceeded to not only fix the issue but showed me what to do to prevent it from happening again He walked me through downloading bitdefender and explained some of the things I needed to know about Google, Microsoft, and excel Absolute professionals I spent time talking to Milan and he is a great person. Wonderful story which was very enlightening THIS IS THE ONLY PLACE YOU SHOULD TAKE YOUR COMPUTER TO FOR SERVICE I WOULD GIVE THEM 10 STARS IF I COULD!!!!!

Thanks for the quick diagnosis ! They didn't charge me because they didn't fix anything; they gave…read moreme an honest opinion and diagnosis.

Stopped in for an inexpensive watchband to be adjusted, greeted warmly by Mr. Carter. Repaired my…read morewatch band and I recommend this jeweler.

Great service! The new team is incredible and made my visit so enjoyable. I would definitely…read morerecommend UScellular over other carriers.

Just moved to new house where my old T-Mobile cell phone had no reception. After some discussion it…read morewas decided to try one of their stationary home phones equivalents. It too had reception problems. I drug my feet about bringing the receiver back. I was willing to pay $60 dollars for the time I had kept the phone but they demanded $160 and required me to return the hand set. They refused to budge on the $80 per month price and sited fine print in the contract I signed as justification for their gold-digger pricing. I paid the exorbitant price and washed my hands of them. Don't do business with these guys. They are rip-off artists.

04/14/2025 went today with a dead battery in my car. Was informed they no longer replace the…read morebattery but I could take one with me in my car that I had to jump start to get there. Was offered a jump to restart my car. Their whole business model is taking out your old battery, charging a core fee and selling you a new one, after which your old battery goes to be recycled instead of being thrown out by your shed in the back yard. I finally begged some tools to do it myself which was difficult since I'm blind in one eye (which I pointed out and still no assistance was offered) and their shop has no light. This was humiliating and a disappointing experience since I have been coming here for nearly a decade. 5 stars is only so my experience won't be buried in the bad review pile. I would gladly pay an install fee to support a local business but will be going elsewhere in the future.

Great place to do business with. Wayne is very helpful and friendly. Good prices and great…read moreservice, will do business with again!

errible customer service. I came in needing help with a…read morelarge, heavy box for my elderly grandfather and was flat-out refused by Zach. No effort, no care, no basic courtesy. On top of that, UPS drivers can't even stick to scheduled pickups, this place is beyond unreliable. I won't be coming back, and I won't be recommending UPS to anyone.

Nathan and his team are always so helpful. I have never been in the store and them not be busy…read more They are knowledgeable and always willing to go the extra mile.