Rogelio took care of me. Great customer service. Very patient, and explained the details succently.read more

My favorite phone store. The staff are all very friendly and are really well trained. I am amazed…read moreat their knowledge about cell phones, and they always have the answers to solve my issues. And best of all, i can walk in and get my issues solved immediately. Plus, it only costs me half of what i was paying ATT, and before, i was never able to get service inside doctor offices and hospitals, and now with T Mobile i always can connect inside of doctor offices and hospitals. And i always get more bars than my partner gets on her phone with another carrier. Basilio assistrd me last week, and he really knows his phones.

Had issues with first time I brought iPad as I had to return it to have it actually fixed, however,…read moreAbdul made sure to make it right and put some of the $ I had spent already prior into the next payment. He even said that the work he had gotten done for my ipad's broken charger port was insured so I could come back and get help again in case anything happened. Thanks.

!!!!BEWARE!!!!! My…read moredaughter took her iPhone 14 Pro Max in to have the back glass replaced. Simple right? NOT for them. The simple replacement went from a perfectly working phone to a broken phone. The screen kept going white with lines or just didn't turn on. Another thing that ticked me off was that my 17 year old daughter took it to them on her own and when she went back to pick it up they had added a front screen because they broke hers and were charging her for it as well. My husband had to drive over because they wouldn't give her the phone back without paying the additional cost they had added because they broke it. Funny thing was that when my husband arrived no longer just a kid, they were like "pay us what you think is fair". Lucky I hadn't been there because fair would have been $0.00. It's been such a headache. Now we have her phone back because it had to stay over night with them and IT STILL DOESN'T WORK!!!! This was after paying $250.00. This shops actions really make me wonder if they know anything about cell phones.

Abdul was amazing. I needed my phone fixed last minute so he went out of his way to open up the…read moreshop just to fix my phone. Amazing business and amazing man! He fixed my phone like brand new. We chatted a little and he got it fixed in literally 15 minutes. He was a life saver! He will literally open the shop and fix your phone up until midnight! Come get your phones fixed and serviced by the best! Great prices and great service! Thank you Abdul

Got my phone fixed here yesterday. Thought I had debris blocking the USB-C port as could not get…read morethe cable all the way in and couldn't charge my phone. Went someplace else first and they tried to tell me the USB-C port would have to be replaced. But SmartMobile was able to clean the port and get my phone working properly, no disassembly and port replacement necessary. THANK YOU

My iPhone alerted me that I needed to get my battery replaced, as it was now at 75% capacity…read more Thankfully, I had AppleCare+. I followed the prompts on my phone and made an appointment for 5:30 PM at this location. However, after I checked in, I was told that battery replacement usually takes about two hours or more and that I wouldn't get my phone back until the following day. This was highly disappointing as I had driven an hour and a half from 29 Palms to make this appointment too. I wish the system would have notified me of how long the replacement would take or prevented me from booking such a late appointment (this store closes at 7pm). Nevertheless, Benny made it happen. Debbie also took really good care of me, and was such a pleasure to talk to, too. This kind of customer service is what makes Apple so great, and why I continue to be devoted to their ecosystem of products. Again - Benny, Debbie, and whoever performed my battery replacement in the back - THANK YOU!

Was not greeted while I walked around waiting to find someone in red available. I had a 2:35…read moreappointment to go over options for my damaged screen on my MacBook Pro. Flagged a woman down and was told you check in at the door, mind you there's no sign nor stand to check in with and she advised me that guy standing there is checking people in. Well he wasn't there when I arrived. After that hiccup, I was greeted by Cody and he changed my experience. Thanks Cody your the reason for my store rating.

So, came here the day after Christmas with my mum to switch phones (I gave her my old phone so I…read morecould use my new phone). I totally didn't even think that it would be busy because duh, after Christmas everyone wants to set up their new devices. NOTE: they do take appointments We got here around like 5:30ish (had to come when I was off of work) and they were definitely busy, so we put our name down on the list. I think we only waited like 15-20 minutes? Really not that terrible. They had a little couch thing for us to sit on. Chris was our helper. He was amazing and super patient (we were there until like 8 :( ) First we needed to add my mum to my phone plan thing, get her a new number, basically start from scratch. The whole shebang. My mum is very particular on numbers, mostly just so she can have something super, super easy to remember. Trying to find a number took at least a good 15 minutes or so (I wish I was joking). But Chris was patient and super helpful throughout the whole process. The next long part was transferring all my shit from my old phone to my new phone. NOTE: back your contacts to iCloud! (I uploaded alllll my photos and everything onto my laptop the night before because I had a lot of photos, but I didn't have my contacts backed up to iCloud..) transferring like a million (6,000+ photos) from one phone to the next took about 30 minutes, a little more (or so it felt). Transferring all my mum's stuff was a breeze because during my long ass transfer time, I backed her stuff up onto her iCloud so we wouldn't be stuck in the same predicament. Anyway, we were there for what seemed liked ever. But Chris was very patient, helpful and friendly throughout the entire process. I would definitely ask for him if you are needing to go to that at&t!

This pop up location is not a retail store but merely a location to sell phone service and internet…read moreservice. The sales people are very friendly and helpful and do a good job explaining the advantages their company can provide.

I am a working grandmother...so I am not an high tech…read more person. When I walked into The Verizon Retailer in the Desert Crossing shopping center I was met by a slew of friendly people, especially Javier the store manager. Previously I was on the phone with Verizon regarding my 8 year old phone not preforming. Javier knew exactly what to do . He checked the phone records of my conversation with Verizon ..Then set about getting me into a new up-graded phone, with the proper accessories. It took maybe an hour including down loading everything from my old phone into the new phone and checking it...What I greatly appreciated was the time he took to make sure I understood everything. Great Parking, Great people. They can care for all kinds of wireless problems,

Very friendly and well informed staff.There were four staff members at this location on duty so…read morethere was no waiting. My girlfriend was trying to get me to sign up.with her account, but i am getting a better deal with another service. But they do have excellent setvice, and they offer some killer deals with new phone, new watch, and if you are in the market for new equipment then by all means give them.a try

This location, in Palm Desert, was the closest to my house in RM. It's convenient enough with…read moreCostco, SAMS and WalMart all within minimal driving or walking distance. However, it's woefully slow. I don't think it's the reps, per se, but more the customers. During the almost 1.5 hours combined waiting time (I had to pick up new equipment, go home, then come back and drop off the old equipment), I noticed that almost everyone who was there had little to no grasp of current technology. Either it wasn't a clear understanding of their cellular phone plan rates, the Xumo box and remote, or how to connect their dumb or smart TV to spectrum, it was all rather simple stuff that took so much time. I had ordered my equipment while driving and was told it would be ready after 1pm. Fair enough. I got there at 1:20 but didn't leave until 2:15! Yikes! Then, when I returned at 6:30 pm, I wasn't helped until almost 7. For those of us who know how to log into a website and navigate, there should be an automated dispenser and/or return kiosk for equipment. I really didn't have to talk to anyone to get or return the equipment. I mean, I had to activate the new modem on my own via their website, so Spectrum already made the assumption I didn't need any customer service help, so why would they think I'd need it picking up or returning equipment. The 2 star rating was based on the wait times, but really, it's a reflection of the customers' lack of knowledge... I appreciate the teams' patience there. Some of the questions or the rudeness of the customers would have gotten on my last nerve...

I had to call two different times in the evening because my Internet was not working. I am on auto…read morepay. Cancelled my service and returned all my equipment on April 6, 2026. My payment was paid on April 5, 2026. I called to get a refund since I only had service for one day before I cancelled. NO REFUND! Will not use Spectrum again!!!

I bought a phone here and was charged a 35$ activation fee. If I was informed that there was a fee…read moreI would have activated it online myself.

Boost Mobile service is the worst. Do not waste your money. Straight Talk is better and now Verizon…read moreoffers no contract. Switching to them next month.

Monday, December 1, 2025…read more The La Quinta location is really busy. And it's easy to get kind of dismayed with the customer service. However, I recently worked with Brett to upgrade my Galaxy 22+ ... to a 25+. And it was a great experience. Brett was professional, efficient, and super knowledgeable.

My husband lost his phone today and had no luck with the Find My Phone app. After hours of…read moresearching we decided to go buy a new phone which we dreaded oh so much. We were expecting maximum pain with endless sales pitches, problems moving the data over, wait times, etc. but to our delight and surprise, we experienced none of that whatsoever. We were helped immediately by Anthony who guided us through the process of selecting a new phone, the plan and the transfer of my hubby's ICloud data lickety-split, and we walked out rather easily with a new phone all set up. Seriously, Anthony's chill attitude had a calming effect on us and now we're going to get a new Ipad, too. We couldn't be more pleased with this purchase and how it all went down. Anthony will hook you up!

Not sure why this place has bad reviews. Your immediately met at the door by an employee there to…read morehelp you get in, get out. Employees were super knowledgeable and if they didn't have the answer they found the person who did. Beats the hell out of the POS target next door.

Was very explanatory and what I wanted. A Marshall speaker that I could turn on and play music from…read moremy phone. He went into all this downloading app stuff which I did and it still doesn't work spent an hour on it. I explained to this fat fucker, what I wanted, and he sold me this piece of shit.