This Location continues to impress. The store manager Ed was very helpful when it came to getting a…read morenew phone. He got me a great deal

Deante is the bomb. I am visiting from California and my touch screen stopped working I was in an…read moreunfamiliar area and had limited access to my phone so I was freaking out. I found a T-Mobile nearby using Siri voice command and as soon as I walked in he was cheerful and confident that he understood my issue and could resolve it. His chill vibe calmed me and his assuredness and understanding as well. Within a minute he had taught me how to restart my phone without touch screen and I was back in operation. It is has been rare occasions these days that I encounter genuine courtesy and competent customer service so I had to leave a review! Excellent and fast customer support!

I would give ZERO stars if I could. Horrible customer service. 2 people working and 5 customers in…read morethe store took HOURS. The employees seem like they hate their life and job. No acknowledgement when you walk in and won't give an estimate of how long you will wait. I asked how long and the response was "there's no telling". I ended up leaving after 40 minutes because no one helped me. Save yourself the time and effort by going to a different location. This is by far the worst customer service I've received. The one female employee was also extremely rude.

Went into the Peachtree City Store to purchase phones for my entire family. I wanted to see what…read morewas available. Spoke with Todd until Todd went off on a wild tangent saying I was passive aggressive cause I did not know what a ROFU was? "Learned from the other employee that it is slang for Wifi" I suffer from a TBI myself. After Todd's first tangent another employee came to me to try and defuse the situation and Todd came out from the back yelling and making threat's. Leave Todd at this store and this store will not last long at all in our area going after people with handicap's was out of line. This took place 2/13/23 around 6PM. Just WOW I am sure I am not the first!

I have used their discount program since dec 2020. It automatically renews each year. my…read moreunderstanding is the discount program was tied to the phone used for my phone number. I purchased a new phone close to a year ago and was under the impression that this phone would receive the same discounted service. I called to bring phone in for repair and was informed that i have been paying for a service for one year for a phone that i no longer use. I feel like they should honor the discounted repair for the phone i purchased a yeAr ago since all it involves to have the new phone insured under the same plan is to let them know i have a new phone. I can proof that i purchased this phone and have used this phone since May of last year. It isn't like i am asking for something that i haven't paid for. I have paid their annual 70 fee or whatever the fee is. Bottom line is they should honor repairing my current phone or refund the discount plan fee since it is useless for me. Hard to believe they are making a big deal and losing a customer over a repair that could be as simple as cleaning out the charge port I am waiting to hear from the owner. Contacted and agreed to repair phone Randy Vest

I could not put a charger into the port of my phone & for 4 weeks I carried around a charger you…read morelay the phone on to chg. They told me it might be a simple fix & I told them I thought it would be a big fix! Anyways they looked at it and used some sort of tool and pulled out a piece of a charger that had broken off inside the port. They didn't charge me and they were super polite and comforting to meI would totally recommend them to anyone

Had to wait to get laptop battery, but they came through with the correct one. Thanks James.read more

Very friendly and helpful staff. They won't force you to spend more than what is necessary. Thanks…read morefor the help!

This is a company that really cares about taking care of people. I needed a cord for a gaming…read morecomputer. We left ours out of state. Rather than try to order it themselves and upcharge for it, they took the time to find the cord online and then sent me the link to get it myself. I really appreciated that and would trust these guys as an honest company. Thank you, PTC TECHS.

I was very pleased with PTC Techs. I'm a senior citizen with limited computer knowledge. Lance…read moreand his team got me all set up with a new computer, a refurbishment and update to my old computer and help with my tv. He was reliable, timely, very likeable and easy to talk to and work with. Lance will listen to you and help any way he can. Would use him again in a heartbeat.

So helpful and friendly. Knowledgeable and plan to use again if needed. They were kind enough to…read morecomplement a new phone screen as mine was cracked. thank you.

Fantastic attitude. He was quick to help with what some may think a little problem. However, I saw…read moreit as a major problem. Jerry was friendly and very helpful. I will definitely use him in the future if the need arises.

I was extremely pleased with the service I received from Jasmine at the Kedron store in Peachtree…read moreCity Georgia. She was very knowledgeable of the cellphones, plans, and helpful when I was selecting the phone to meet my personal needs. Due to her professionalism and knowledge I brought my mother and husband back to the store for them to purchase phones as well. Thanks Jasmine job well done!

If you want to waste time, go to this store. I have been a few times and it never surprises me…read morethat the people working in here, do not care about there jobs and show any type of professionalism. I rather drive to Fayetteville, where I know, the problem I am having will be rectified.