It was time for an upgrade and luckily Verizon is having a deal where you can get up to $800 on qualified trade ins. Where else can you get that great of a deal for an iPhone 14 Pro?! Our salesperson was Sebastian who was awesome! We bought a phone from him the other day for myself and came back to get one for my daughter. I learned that you shouldn't use the plug from your old phone for your new phone because it will overheat the battery. He set up the box that we have to send our phone back in and told us that we have 30 days to mail our old phone back to them. The box already had a UPS label so all I had to do was drop it off at a UPS Store. We also bought a screen protector which he carefully put on for us after he made sure there were no finger prints or smudges on the screen. He told us about the warranty on the screen protector and that we should register to take advantage of it if we ever need to replace the protector. I have been very fortunate and have never had an issue with this location (knock on wood). read more

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Rude and unprofessional, store was completely empty I came in for a quick question about my service and was treated like an inconvenience to their peace and quiet. If you're looking for help or have verizon as a carrier don't come here. as one of the associates said "Why didn't you just call support?" read more

Two weeks ago, my phone randomly told me it had no SIM installed. After fighting with it for over an hour, it fixed itself and I had no issues until this past Friday. On Friday, once again I got the same message and I did everything I could to fix it. Installed updates, restarted the phone, even took the SIM card in and out, and none of this permanently fixed it. I'd be lucky if my phone worked for a few minutes before showing the message again. Needless to say, my friend who is way more tech savvy than I am told me to go to Verizon and I did just that. The girl who attended me was efficient and prompt and gave me a new SIM card. It's been two days and I've had no problems. Happy as a clam and thinking I should've gone earlier! read more

Time for a new phone or battery . Bought my iPhone here and it's 13 months old but my battery is a going so I'm thinking something needs to change . Apple making their phones to only work good for two years or less without problems . My old iPhones would last at least 4 years but now I think the greed is happening with products not lasting much now my phone is acting up not keeping a stupid charge to last more than a few hours. Customer service at this store is on spot they take your name and number look up your account let you know how old your phone is . I thought it was older since it's acting up. Was given a paper telling me I have insurance and they can send me another phone. I'm sure it's a refurbish one . read more

The sign said they were open until 9:00 pm. It was 5:10 pm so I parked and opened the door. I had seen a worker inside when parking but no one was around now. I stood there with my mask on, waiting patiently and all of a sudden people come in from the back door. They were rude and told me that they were closed. Maybe, they should lock the front door when they close? read more

Horrible customer service. Had place an online order walked in my order was not processed, not one willing to help with other alternatives, three employees just sitting around doing nothing. read more

Switched to Verizon, worst customer service and worst deal in South Florida. Better off with Metro PCS. Don't get service outside or 5G internet. My Apple and Samsung are both not working well. They will not do anything to help. Took 2 of my phones as trade in and now I'm stuck with this horrible service. F+ Update 07/18/2021 We were promised $800 in credits for each phone traded in, we are only showing $300 in our statement, so not only is the service horrible with Verizon, but we lost our phones on trade in as well. read more

Jason was awesome helping my dads partner who regularly live streams to other countries for work upgrade to a bigger plan. She doesn't speak great English and he was very patient with us! Thank you guys. read more

Went to pick up a phone that I ordered online. I wad turned away 3 days in a row. Not helpful at all, the manager actually lied to me about what I needed to bring to pickup my order. When I brought in what she requested, she still turned me away. Come to Verizon on University and 595. They actually want to help. read more

My fiancé is an attorney who has his office number with XO communications. He was recently told that Verizon bought XO and shut it down. There is no one to talk to to release his phone number and no one at Verizon knows anything about it. Meanwhile none of his clients were can reach him or his law office. Its a nightmare!!! Dr Susan Feingold This has been going on for 9 days since January 28th. He calls everyday and spends hours on the phone ( during our vacation) on his personal T-Mobile cell number and now Verizon has shut down his business line! He is just asking them to port his business number to T-Mobile so he can continue his law practice. He has talked to at least a dozen Verizon people, asked for supervisors and had 3 way calls with T-mobile on the line. It gets no where. No progress in over a week. Each day it's more of the same. At least Verizon should place a message on his old number directing this clients to his personal cell number. He has had that law business line for over 2 decades! Contact him Verizon 312 671-0454 and fix this awful mess! read more

Despues de casi 20 a#os con T-Mobile, me pase para Verizon bajo el plan de mi hija buscando mejor servicio . La verdad que hasta ahora estoy satisfecha. Hace unos dias visite esa tienda temprano, por suerte casi no habia clientes, me recibio un joven llamado Osvaldo, se dispuso a ayudarme y darme la informacion que deseaba, aunque no pude hacer negocios en ese momento porque la primaria en la cuenta es mi hija, quede de volver, porque quiero cambiar mi telefono un S10+ por un S22 Ultra. El joven Osvaldo me dio toda la informacion que deseaba y quede de volver cuando mi hija me autorizara a que entren en su cuenta y hacer el cambio. Espero que el mismo joven sea que me atienda cuando vuelva. He leido muchisimos malos comentarios sobre servicio al cliente, pero yo quizas fui una exepcion y espero recibir el mismo trato cuando regrese de nuevo. Gracias Osvaldo, espero verte pronto. Nota: La tienda Verizon que me refiero esta localizada en 11089 Pines Blvd, Suite 404, Pembroke Pines, Florida 33026 read more

Four years ago I bought a car charger and never would've thought it would last this long. I was amazed at Verizon for building such an awesome product. Thank you so much I will always do business with you. The only reason I broke up was because I kept moving it in and out of the truck this year. The staff at this establishment are quite friendly despite with the other reviews are saying. I walked in and wasn't greeted but there were a lot of people. Some of the stats were receiving awards so I didn't get too upset about that. But once I wasn't able to find what I was looking for I walked up to staff and was greeted properly. They got what I needed I paid and left simple. read more

Verizon - Attention IPhone users don't be fooled by the price this charger will last you a minimum of three years! - Mobile Phones Near Me - Pembroke Pines, Florida

I just sat at Verizon with an excellent employee....Nicholas. I was there for more than 2 hours with an issue of transferring from my old phone to the new one. I was actually in the middle of this project and asked if I can just go next door and get a drink. I come back, the doors are locked while my old and new phone was inside the store downloading. I knocked and the manager, (female - wish I had her name) would not allow me back in the store because they were closing! I said I asked if I can get a drink, etc. My phones were disconnected and handed to me outside the store. The manager needs a course in customer service! How does one stop working with you because you asked if you can go get a drink! The worse....I do hope Verizon looks into this matter and reprimands this woman. I am about ready to go to ATT or Apple!!!! read more

I had an appointment and when I got there all salesmen were with other customers. No one addressed me and when I approached a salesman he said I had to wait until someone was finished. i am not sure why appointments are offered if they are not honored. I told them I was leaving and going to T-Mobile. I was basically told to go. I have been a Verizon customer for years but have now switched due to poor customer service. read more

I have never met a group who feels more like the customer is there to serve them. Kayla, "the manager," is completely unprofessional. She is rude and abrupt. She is clearly in over her head, or she does not give a damn about her employer's business. After one week with Verizon, I have nothing but regrets. read more

Came here with my husband in the am to get a new phone. The lady telling us that only 1 person can be let inside THOUGH THE STORE IS EMPTY!!!! It's store policy. Huh? I understand that the occupancy of the store was reduced due to COVID, but you can't just make rules out of nowhere. Verizon web site didn't have the info that only 1 customer can be let inside either. read more

The WORST !! I actually had to go up North and I mean up North (New Jersey ) to get everything rectified. I can write a College Thesis on the ineptitude of this store. Individuals without the command of the English language. Zero and I mean Zero skills in the ability to articulate. I asked for the manager to solve the problem. That was a major problem. Can not completely understand English. Avoid this store at all cost. read more

Andrea tried bullying my girlfriend into buying things she did not need. Incredibly rude and condescending.

TERRIBLE costumer service the sales team is absolutely rude terrible not helpful at all the manager is absolutely disgustingly disrespectful after my husband and I spent 4 hours in this store they simply wouldn't assist us at all we we had to purchase our service and phones online and pick them up while standing in the store because they wouldn't help us that manager is not a good manager at all their team work sucks I physically saw one coworker offer another coworker help and she rudely said no I got it in such a rude manner so much her coworker felt awkward for offering and said sheessh my bad.... that store needs a whole new team! Sorry not sorry read more

I came here to open a line and buy an iPhone 12 Pro Max 128gb in full 4 days ago. The Colombian guy that attended me lied to me the entire sale. I used my knowledge as leverage to act clueless to see how much more false information he would give me. Verizon has had a common issue where the phone loses service when switching from 5G to LTE or vice versa. (I came to find this out after dealing with minimal to no service the 72 hours I had their service) In order to eliminate that loss of connection, he tells me to turn off 5G completely. He then tells me 5G is only available in two areas in Pembroke Pines for ANY CARRIER anyway so it doesn't matter. I can only imagine how many others have been screwed over with that lie. Mind you, I have a 12 pro max with T-Mobile and have 5G practically anywhere in broward with no issue. What's the point of owning the latest $1200 phone with a $130 monthly Verizon bill if I can't use 5G with Verizon? Anyways, he then tells me he had no 128gb in graphite only 256gb. That sounds like an up-sale to me. Go figure, when I left the store I called an hour later and they said they had a graphite 128gb in stock. Fast forward 2 days, the service is terrible, even on 5G I would not pass 20mbps download speed, can't load anything in any app even with 3 bars of signal via LTE. I hit boiling point with the cellular service, and decided to return the phone and cancel the service. Customer service rep on the phone was at home with a baby screaming and running around everywhere. I couldn't believe they don't have a call center dedicated to Verizon after having a reputation of being the leader in cellular service. Spoke to another customer service rep Mark, seemed to understand my frustration and tells me he waved the restock fee of the phone, and my next step is to go back to the store I purchased the phone from to return it. Of course, the Colombian associate tells me there's no note on the account about it. The manager then comes along (a young girl in her early 30's or late 20's) and tells me the same. She explains to me (aka lies to me) there's nothing she can do. I end up getting refunded $1233 instead of $1283 that I originally paid back to my debit card, and tells me to take it upon customer service the next day for the $50 return fee which I had already done that. I just got off the phone with another customer service rep named Ross. He was very nice, and understanding and issued a $50 check from Verizon to my billing address after the account gets updated to a $0 balance which is after the Verizon warehouse receives the returned phone. Let's see how long that's going to take, and let's also see if Verizon doesn't charge me after I canceled the line after barely 72hours of use. In conclusion, Verizon sucks. Their 5G coverage is terrible.Terrible data speeds, their return policy, and their employees at this branch. I will never in my life refer anyone, or personally purchase any service from them again. Back to T-Mobile I go. Happy with their friendly and supportive service, with no headaches and fast data speeds. read more

Awesome customer service! If you ever have a problem with your phone or iPad, these people will get you straightened out. No matter how busy, they always welcome you with a smile and friendly hello. This location is a pretty large store, so at times it does tend to get busy, with customers outweighing the amount of employees working, so if this is the case, just be patient! read more

Verizon - Signage - Mobile Phones Near Me - Pembroke Pines, Florida

horrible!!!!! i am tired of taking calls in my parking lot! i am tired of searching for signal when trying to use the internet! i am tired of people calling me and saying the call went straight to voicemail! i am tired of loosing customers because of poor communication! i am tired of having to sit on the phone with customer service! i am tired of trying to get a hold of the person who signed us up for this horrible experience! i am tired of screaming hello, hello, hello, hello for 3 minutes before the call dropping! if no one can take my call at the store because they are too busy all the time, all day, every day then maybe someone reads my request! i need the full $1600 refund for the two phones i traded in so that i can switch provider and run!! stop trying to hold me onto this horrible service by not giving me my money! thanks, hopefully someone from customer service can reach out someday! read more

Customer service is HORRIBLE. Sat in my car for 30 mins while no one was in the store. The girl that checked us in went to back and didn't come back. My father has back issues and sitting in the car without explanation for 30 mins wasn't good for him. read more

The customer service is really horrible. We went here since we are due for an upgrade. We were "helped" by an Africa American associate who really did not want to be there. He was unresponsive to all our questions and gave us the impression he couldn't wait for us to get out of there..so he could leave for the day. If there is a manager here, they need to really reconsider how customers are treated. We have been with Verizon for more than 10 years now..and are thinking of switching to at&t just because of this. We saw the same attitude been given to another customer who walked in after us. We are going to complain to Verizon corporate about this. Either the management has to change or the associates. Really disappointed! read more

Wish I could give this store a zero. 3rd and last time coming here the associates are horrible and rude here. They walk around with their hand held computers laughing and joking with each other while many of us stand and wait for help. Very quick to take your name for a line that has no meaning read more

UNDERSTAFFED. Guess corporate doesn't care that 80% of their reviews are one star. I came in to get a SIM card and have to wait 45 mins. Absolutely ridiculous!! read more

My experience was very dissatisfying, I was in the store 4 hours and standing up, there was not even a chair to seat. The agent who assisted me was nice at first and then she was very rude, despite that I was transferring 4 line from T Mobile and buying 2 I Phone on the spot. At the end of the transaction I ask her to transfer my information to my new phone and she said no, that was only done as a courtesy and that was my own responsibility, so I left with a blank phone . I left without a copy of the transaction. In fact I do not know exactly how much is my monthly bill, next day she sent me and e mail with the information for my first bill, the consecutive months I still do not know what is my monthly bill be. My experience was very bad and I certainly would no recommend this store to anyone, since their customer service is very inefficient. read more

The only reason Im putting the 5 stars is because of one person there: Trenell. The best customer service and technical support representative at a cellphone store. I have been there several times with different problems and issues, device replacements, changing plans, for my husband's phone and mine, and I can't say that I have ever come out of the store without a solution or unresolved issue. Trenell has patience to explain and review what technical issues might be happening with our devices, always offer tips and advice on updates and has no problem if we have any questions about our plans and pricing (he's actually on the technical support area). I definitely recommend that if you have a Verizon account and have had issues that haven't been fixed yet, give it a try at this store and talk to Trenell. 100% recommended He knows what he's talking about, he gets into detail on wha read more

Unfortunately they are liars. The guys try to tell you that if you don't buy a hotspot device and just use your phone your phone will be ruined. I bought into this and bought a device for 45$ plus 2GB for a total of 90$. Once I spoke with my bf who told me I could use my phone as a hotspot with no damage to my phone I tried to return it. They then charged me a 35$ restocking fee for having it a total of 1 hour! Be careful. I also called apple customer support who said it won't ruin my phone. read more

Sales people seem more interested in hanging out and talking to each other than helping customers. They also don't know anything. Don't waste your time coming here. I went in and after 10 mins of the associate trying to figure out the computer system I left. read more

Granted we showed up here at 8:45 pm (after an epic fail at nearby Best Buy) when the store closes at 9:00... This isn't by any means the fault of the employees but they cannot price match their own company website, in store. So we went in for a cell phone that was advertised at $50 online and cost $300 in store. The sales associates were nice about trying to offer different options such as purchasing it online and then picking up in store... I asked how long that process would take and he said 15-20 minutes. So I suggested that we just do that while standing there in the store and the guy said that wouldn't work because they would be closed by the time we were done with the process. I thought that was kind of shitty of him to say. I understand being an hourly employee and all, and wanting to go home after a long days work... But was disappointed with that response. When you see how badly a customer wants something and when they are being nice about it and not giving you attitude, going that extra mile makes a big difference. Maybe they wouldn't make a commission on the sale or something since it would be online. I guess we will never know because we will likely not return. read more

I wish I can rate them a negative. The customer service is beyond horrible! Long waits and they discriminate on Africa Americans

Horrible customer service from the manager, Jim. We took a little extended vacation and since we came back my wife's phone has been loosing signal, mostly saying 'No Service'. So we went to the Verizon store for some help. After waiting 13 minutes for someone to ask us if we had been helped, finally someone started helping us. The associate asked for our information, and then asked for my Driver License, well I had left my wallet home, but my wife has hers and I have a picture of my license on my phone. Nope, not good enough, since I am the main person on the account (4 phones), I need to have my driver license. So he asked the manager Jim, who said that it was Florida law that they had to ask for a driver license (wrong Jim), I mentioned to him that it might be store policy, but it's not Florida law, I also told him that I had a picture of my driver license and could give him any account information he wanted, and that my wife also had her driver license with her. Manager Jim refused to help us. I mentioned to him that we had just gotten back and that it might be something simple with the settings or location, yet he still refused to help. Jim, very poor customer service, specially for a so-called store manager, and in front of several other customer who were there. Noticed there have been a few other complaints about this store and customer service... Maybe corporate should look into this matter. read more

This is the worst experience I have had a any cellphone company ever. I was in this store on yesterday I walked in and patiently awaited for help. The first available rep was Gil, I proceeded to tell him my issue and he instantly became annoyed. I had purchased a hotspot device a week prior right after hurricane Irma when I was without power, the same day I purchased the device the power came on I never even took the device out the bag the entire week. I paid 31.74 for the device and was told I could return it in 14 days that's it period. Gil told me I would have to pay Verizon $35 to restock the unused item. I told him I was never told that and for that reason, the company needed to reimburse me. He was unapologetic, face angry Shrugging his shoulders and blatantly anoid. I ask for a district manager number he said he was not authorized to give me and he walked away while I was talking to him in mid sentence. I spoke with the general manager Charlotte who made excuses for his bad behavior mentioned that he was the top Verizon salesman in Florida. I told her countless times how offended I was and she basically said oh well I had to pay and she didn't believe her employer could act in such a manor. Once I ask for her district manager she offered half the amount but I declined took her manager number and told her I was going to call, email, and review the store. I left the store, called her manager and instantly now Charlotte decided she could help me. I have never felt so disrespected by any company ever, I was sold something without all the information and then insulted instead of them accepting their part in the situation. PLEASE AVOID THIS STORE! THESE PEOPLE ARE VERY NASTY ESPECIALLY GIL! read more

Yes, totally agree with other good reviews. I called in advance to inquire if they had a iPhone 5c in white. Gary said yes they did and to ask for him when we got there. He was very helpful, professional and courteous. We were in and out in no time with exactly what we wanted. Gary also took care of exporting contacts from my wife's phone and setting up her account. Great service!! read more

Switched from AT&T to Verizon and were told that our iPhone 7s would work with Verizon. After the contract was signed 2 out of 6 iphones were not working. Spent 6 hours restoring our phones and trouble shooting and couldn't get two of the iPhone 7s to work. Then they made us visit apple, Visited apple and apple was not able to replace the phones. So we returned back to Verizon where the solutions manager Jim really managed to offer no solutions to the problem. When we told Jim we already visited apple he went and called apple himself because he did not believe from us that apple didn't replace our phones. After which Jim was rude and condescending states "I did not have to call apple for you", when we never asked him to. On top of it he offered no compensation or solution as to why our unlocked iPhone 7s were not working. Forced us to buy new iPhone 7s when we already had iPhone 7s. When asked Jim why we were told our phones would work and why he hasn't trained his employees to be knowledgeable on which phones work his answer was "I wasn't here the day before and that today is my first day". Terrible service. Jim's only solution was to buy a new iPhone from Verizon and sell my old ones online. Poor solution to a problem that was not my fault. Scammed us into signing a contract and buying new phones from them without telling us our phones wouldn't work. If you're thinking of switching think twice. Liars and scammers, stay away from this location. And Jim took no responsibility because it was "his first day" which was evident from the way he was handling this situation. read more

Why if you break a Verizon Phone no one in the store can help you... NO One... they just give the phone number to call and say "GOOD DAY". If I wanted to listen to some automated system why did I just leave work on my lunch break. Now I have to wait until I get my new phone on Friday and drive back to this store just to buy a case and screen protectors. If some one would have explained this process then maybe I would not have to make 2 trips to the same store. read more

Bought two Samsung Galaxy S5 phones, do not buy them if you drive lexus or any other higher end cars. As they are not Bluetooth compatible with the texting functions nor the.lexus enform system. The store failed to let me know so I spent money on what is basically boat anchors. Samsung is aware and basically say they are working on the problem, but that could take a year or more. So basically between the store and Samsung I got screwed on 2 Samsung Galaxy 5 phones. DO NOT BUY THE SAMSUNG GALAXY S4 PHONES UNLESS YOU WANT TO WASTE YOU MONEY. read more

We had a very bad experience here yesterday. We went to upgrade my dad's phone and while doing so the employee William told me that we would be able to get out of our tablet contract on that same line with no extra fee, I just had to come back and do it tomorrow. Well I just went back there and now they are saying that it will cost $75 to cancel each tablet, I have three of them. This employee was totally wrong telling me this, and they are doing nothing to rectify the situation. William was also clueless about current promotions. He never once told us about the buyback program for my dad to get paid for his old phone in exchange for a new phone. I had to ask him about it, and after him leaving to go check came back and told me I was right. This employee should be fired. Not only is he uneducated about the business but he also has lied to his customers to get the sale that he wanted. I have contacted customer service, and I will keep fighting until the situation is fixed. They have pissed off the wrong girl. read more

this verizon store needs to be shut down at this point or needs to get new management because the customer service here was awful. i was being put on a waiting list by one of the employees but another employee (could've been a supervisor) inserted himself into the interaction to tell me that the woman he was helping was going to get assisted first. i didn't understand why he had to tell us that because i was already told that i was going on a waiting list. then he proceeds to take over the interaction but it looked like he didn't know what he was doing. he asked for my name, phone number and car description 3 times and said to wait outside and he will come get us but i asked him if the system can send a text message and he was going back and forth between coming to my car and sending me a text message. after 15 minutes i didn't receive a message so i left and i realized towards the end of the day that i never received a message at all which leads me to believe he never put my information down in the first place and all i needed to do was purchase a SIM card. very disappointed in this location but i'm also not surprised. read more