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Pikesville, MD

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Verizon

4.2 (6 reviews)
Closed 10:00 am - 7:00 pm
Updated 2 weeks ago

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10 months ago

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3 years ago

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6 years ago

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5 years ago

My Verizon Rep, Ty, has ALWAYS been very helpful when it's time for me to get a new cell phone. He's a HUGE asset to Verizon!

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Xfinity Store by Comcast

Xfinity Store by Comcast

2.4
(19 reviews)

I am writing to formally express my dissatisfaction with the customer service i received from…read moreRaymond, the store manager at the location in Owings mills. I visited the seeking assistance with my account and spent approximately one hour attempting to resolve my issue. During that time raymond, repeatedly redirected me to several employees who were unable to assist me. He then contradicted the virtual assistant stating " that he didn't know what he was saying" which only added to the confusion and lack of resolution. Thought out our interaction, Raymond repeatedly emphasized that he had worked for the company the company for 20yrs. However, despite his claimed experience, he did not provide any meaningful assistance or take ownership of resolving my concerns. Instead, after hours of being passed between employees, I was ultimately told to contact customer service by phone. What was most concerning was raymond's demeanor. I found him to be rude, aggressive and condescending. Rather than treating me with professionalism and respect, he spoke to me in a manner that felt dismissive and belittling. As a customer, I left the store feeling embarrassed, distressed, and uncertain about how to proceed with my issue. I believe customers should be treated with courtesy, respect and a genuine effort to resolve their concerns. My experience at this location fell far below those expectations. I respectfully request that this matter be reviewed and that appropriate action be taken to address both the customer service concerns and the conduct displayed during my visit. sincerely, Unhappy Customer!

Xfinity's pricing is predatory and based on promotional pricing so that they can jack up your price…read morein an unreasonable manner. The customer service is extremely poor, I requested a callback and was put on hold. I am going on 7 hours of being on hold and at this point cannot hang up as I want to see how bad Xfinity's customer service can be. Do not choose them as they are taking advantage of their current customers.

GTB - Global Telecom

GTB - Global Telecom

1.0
(2 reviews)

The crooks of telephone service. They will bury you in…read morepapers with the Sign Here and here, and here! I emphatically stated I will not sign a long term contract after just getting out of the previous telephone company. But so many pages and not enough days to read everything they will slip the long term contract by with your signature. That is only the first problem with these "slimeballs". They never hooked up the second office number to roll over to the main office lines. How much business or just calls never came in??? The price quote was also a big lie. I called month after month about the billing and was just brushed off as it was a partial month or it was a combined period. These guys make the Gold family of "Hardcore Pawn" look like Saints

Global Telecom Brokers, aka GTB out of Owings Mills, and its attorney Barton J Sidle make their…read moreliving by signing long-term contracts, providing less-than acceptable services and then suing their clients when they cancel the services. As of October 2013, they have filed over 330 law suits against their clients, according to the Maryland District Court record alone. Please look up their name under "Maryland Judiciary Case Search" and you will see what I mean. In our case, we signed a contract to provide 1.5 Mbps Internet speed along with telephone services. The actual speed we were getting was between 0.08 and 0.1 Mbps at all times no matter what time of day you tested it. As for the service itself, they promise you 99.99% up time, we were getting service interruptions between internet and phone service almost on a daily basis. Every time we called, they tell us that they have "opened a ticket", whatever that means, and they will fix the problem, no one ever calls or follows up with us and the service come back hours later and sometime 2 or 3 days later. Imagine running a business under these conditions. I do not recommend Global Telecom Brokers not even to my worst enemy. Service is useless, very expensive, it comes with a ton of promises and I guarantee you none will be delivered. They have a tendency of doing everything verbally (by telephone) rather than reply to emails, and now I know why, so nothing is in writing when they go to court. Avoid Global Telecom Brokers at all cost because they are a scam. I can't wait for Maryland to shut them down for their illegal activities.

Boost Mobile

Boost Mobile

1.0
(2 reviews)

I shopped at this location for years, and it used to be fine, but went downhill in last six months…read more In my most recent experience, the staff pressured me to spend more money for a "better" phone, which I did. when it wasn't working, I brought it in, and left it there a few days, and they said it was fixed. I took it home, it didn't work properly. Brought it back, and they said it must just have a bad battery and they switched the battery and told me to charge it and try it again. When it still didn't work, I returned to the store, and they said - oops, your time is up, no longer under warranty. And this was for the more expensive phone. They wanted me to buy a new phone by them again - no discount or anything for the crap they sold me. And although the worker in the store admitted that I had come back multiple times and they kept sending me home with a supposedly fixed phone, the owner insisted it was my fault for waiting until the warranty expired (which I had not). I had other small incidents prior to this, but I just lost all that money on a new phone that never worked properly. Now I have to buy a new phone - you can be sure it won't be there. Their customer service is lousy, their workers literally were googling how to fix my phone in front of me, and then the owner saw and said I should leave the phone for a few days and it will get fixed. Ha. If you want a working phone and a store that cares about you as a customer, do not shop here.

This began a few months ago when I purchased a pair of wireless earbuds. They were very poor…read morequality, so I returned a few days later asking for a refund. I kept the receipt which detailed I should be entitled to a full refund. The store clerk who assisted me at that time said I would not be able to get a refund since they can't resell earbuds. That is not my problem since they sold me a bad product in the first place. They said they would contact management about this but he was out the office for an extended lunch so I would need to wait hours before getting a reply. I left a 2-star review on Google expressing my disappointment. I returned the day after and was given half of what I spent on the earbuds as store credit. I accepted this but was still unsatisfied since according to the info printed on the receipt and on their corporate's website, I should have been entitled the full cash refund. Today, I returned looking to purchase a charger. I never had a problem with a charger I purchased from them before, so this was something I trusted them on. The problem is that the same store clerk from before was manning the counter again today and they refused me service until I took down my previous 2-star review.

Verizon - mobilephones - Updated July 2026

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