1. GTB - Global Telecom

    1. GTB - Global Telecom

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    Owings Mills, MD

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    GTB - Global Telecom

    1.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

    Services - GTB - Global Telecom

    Telecommunications

    Internet service providers

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.4
    (19 reviews)

    I am writing to formally express my dissatisfaction with the customer service i received from…read moreRaymond, the store manager at the location in Owings mills. I visited the seeking assistance with my account and spent approximately one hour attempting to resolve my issue. During that time raymond, repeatedly redirected me to several employees who were unable to assist me. He then contradicted the virtual assistant stating " that he didn't know what he was saying" which only added to the confusion and lack of resolution. Thought out our interaction, Raymond repeatedly emphasized that he had worked for the company the company for 20yrs. However, despite his claimed experience, he did not provide any meaningful assistance or take ownership of resolving my concerns. Instead, after hours of being passed between employees, I was ultimately told to contact customer service by phone. What was most concerning was raymond's demeanor. I found him to be rude, aggressive and condescending. Rather than treating me with professionalism and respect, he spoke to me in a manner that felt dismissive and belittling. As a customer, I left the store feeling embarrassed, distressed, and uncertain about how to proceed with my issue. I believe customers should be treated with courtesy, respect and a genuine effort to resolve their concerns. My experience at this location fell far below those expectations. I respectfully request that this matter be reviewed and that appropriate action be taken to address both the customer service concerns and the conduct displayed during my visit. sincerely, Unhappy Customer!

    Xfinity's pricing is predatory and based on promotional pricing so that they can jack up your price…read morein an unreasonable manner. The customer service is extremely poor, I requested a callback and was put on hold. I am going on 7 hours of being on hold and at this point cannot hang up as I want to see how bad Xfinity's customer service can be. Do not choose them as they are taking advantage of their current customers.

    T-Mobile

    T-Mobile

    1.0
    (4 reviews)

    Responded to T-mobile to resolve their mistake by not closing my account properly, leaving one line…read moreon. I was greeted by "ART" (Arthur Clark ) and he pretended to want to rectify the issue. He did half of his job, and should have called their internal office to communicate the problem, but as he observed other possible customers coming in the store, rushed my service and pretended that he had done something. He gave me my account # ( which I already had) , created a temporary pin so he could access my account, printed up old bills (as a parting gift) and gave me a phone number to call so that "the office" so they could complete the bill adjustment process. I tried to be patient with "ART" during our interaction, and came away with that he either does not know his job, or since he wasn't making a commission on me , he was rushing me out of the store without helping me. I went home and called T-mobile at the number that he gave me, and found that it was the main customer service number ! I was advised to go back to the store so that "ART" or someone could open the account and call them. I did not go back to this location as "ART" would not have become any more competent in his job position in two days. I have been with T Mobile for many decades, and do not recommend them due to their poor customer service training and their inability to service their customers. My advise find another cellular carrier.

    Customer service. There was no interest what so ever, to explain to me my problem, I didnt…read moreunderstand it myself. I felt brushed off. I won't be visiting g this location ever again

    GTB - Global Telecom - telecommunications - Updated July 2026

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