I've been a long-time Sprint/T-Mobile user (30 years!!!), but recently made the jump to AT&T--and…read moreI'm really glad I did. The switch was quick and painless, thanks to the team at the Commerce Way store. They had everything up and running within minutes, including porting my number and helping me transfer data to my new phone. Compared to other locations I've visited, this one is much calmer and more attentive. No long waits, no hassle. Michael helped me out, and he was fantastic--knowledgeable, approachable, and clearly experienced. If you're thinking about switching carriers or just need solid support, this store is a great bet.

Everything. The most unprofessional store. I have not heard great things about AT&T, but their…read moreprices were lower. I went in the store to check out prices. I said that I did not want to trade in my phone. They tried to sell me AT&T Internet. I kept saying that would not available where I live. They are the Comcast of cell phone companies. I was talked over and not listen to I went home to read more about AT&T only to find out some pretty horrendous stories. Google the store google the company and you'll see their business practices are horrible.

I have experienced no problem with T-Mobile customer service. Highly recommend! I use T-MOBILE for…read morephone and internet.

Terrible customer service! When in there yesterday to purchase a phone. I was looking at one, and…read moreit came off of the display handle, and the alarm started sounding. A female employee came over and was very rude. She fixed the alarm but took the phone away that I was looking at and put it behind the counter, not even asking me if I wanted to look at it( why would I be handling it in the first place???)! Very long disorganized lines. Went to Kingston T mobile store where there was excellent customer service and got the phone I wanted ( no lines either). Second rude experience at the Long Pond location. My family and I will never go there again!

What's not to like? They replaced my iPhone 7 screen in record time (25 mins.) while I grabbed…read morecoffee and wandered around the mall. They were pleasant, quick and did an outstanding job. They seem totally trustworthy, and nothing beats their convenience. Thanks, Shatter & Case!

Stay far away from this place for repairs. I brought in my iPhone X Max and it needed the back…read moreglass replaced. They told me it would take 1.5 hours. I dropped it off at 12:30 and came back at 2:00. When I got there the phone wasn't at the kiosk it was actually down the hall at a store called Cell Fashion. So I went there and they told me it would be ready at 4:00. So I went home & came back at 4:00. My phone was still in several pieces. It wasn't completed until after 5:00. Too top it off my phone had a silver back but they gave me black. Not a good experience & waste of a day.

Even though I had insurance to fix my Iphone I wasn't the primary on the account so I couldn't get…read moreinsurance to agree to fix without getting wife to jump through hoops etc which wasn't working out on phone. It was a huge hassle with Xfinity to add me to the Xfinity account plus then they want you to send the phone to Assurant for repair or replacement.. that takes a couple few days.. thought well for $150 this guy says he can replace the screen in 20 minutes. Great worth the convenience. Well no this is start of possible nightmare. Non apple parts not recognized and makes trade in a big problem. Face ID now doesn't work, which for me is a huge problem as all my apps are set up with that only. Can't reset my Apple ID on it etc..and only solution is to drive 1-1/2 hours to maybe get it done same day.. or mail it and hope it doesn't take many days.. and you still will end up with non OEM phone parts and this gets logged in the service history. The guy there is nice enough even said they send your old screen parts to make new aftermarket parts in NJ. Perhaps the harvest to make more valuable parts is the point of this place. Maybe not as will see what happens tomorrow as he's going to call owner and find out what he can do to help fix this terrible situation. He will See if going to try and charge me more to fix Face ID with non OEM parts in far off location. My life is all messed up bc of this decision. Will update once resolved

They don't use Apple parts. I didn't know and this was my first time having screens fixed. My…read moreiPhone had a dark glass and it was replaced with a white one that makes everything look pink. My phone screen also freezes with black and green lines going vertical. This means the motherboard was damaged or there is now water inside the phone. The guy wanted me to leave my iPad without any receipt of dropping it off. When I refused he then said I could order the glass ahead of time. About 25% of the screen does not work for the touch features in a large strip across the screen after repair. When I called the guy who "fixed" my devices, he didn't even offer a refund. He just said the parts are not genuine Apple parts. Now I'm wondering if this can even be fixed at the Apple Store. Hundreds of dollars paid to damage my devices. You've been warned.

The workers there are the worst! . Do not use this store for Verizon services. They do not help the…read morecustomers they leave the customers hanging around for hours while they go outside and do whatever they want. They chitchat amongst themselves while the Customer is waiting for service and then they try and rip off the Customer with the most expensive phone they can possibly sell! This is the worst Verizon store I have ever had the misfortune of coming across. I will never return there! This store should be shut down. That's how bad it is!

Had some issues with activating my new phone - and Jasmine was incredibly helpful, patient and…read morekind. Thank you Jasmine!

Fixed my son's mangled screen on his obscure phone in under an hour. Didn't have to order it…read more Don't go anywhere else for phone repair.

Has helped me out several times. iphone 13 with water damage, fixed it. Had a bad speaker, fixed…read moreit. Cracked screen, fixed it. As you can tell I'm aggressive with phones but they are always here to help.

After a long on line transfer of my phone and tv services I begrudgingly went to meet my son to…read moretransfer his iPhone 11 to new services . Sadly we heard an employee being berated and disrespected by an unhappy customer!. Then we met CORY who was patient , kind and professional! And made everything work. I did have to ask who was the patient employee who took such unfair treatment? Nick? Is a manager It is ALL about how you treat people!

Someone needs to update this store's hours on the computer. I checked this after trying to speak…read morewith a rep on the phone yesterday. I never received my bill for September due 9/22/25. I was not too happy to drive to Plymouth to pay my bill. Per the computer, the store opens at 9:00 am. I got there at this time. The sign on the building said opened at 10:00 am????????????? Now what do I do for an hour. I had some more stops in Pembroke. So, I got on highway, shouldn't take to long to go a few exits, WRONG!!!!!!!!!!!!!!!!!! An accident on rte 3 north. We didn't go over 5 miles per hour until my exit. Going south was also bumper to bumper. Went home & tried again to pay by c/c (which I had already tried at 7:30 am this morning, I guess AI rep was still sleeping). PLEASE UPDATE THE HOURS FOR PLYMOUTH XFINITY STORE.

If you are thinking of getting AT&T for service, let me save you the time and headache!!! DON'T!!!…read more Expensive, spotty service and customer service that is comparable to being kicked in the groin! Promise you find a different phone service!

Switched from Verizon to At&t, and although I am happy with the cellular service, I had to jump…read morethrough hoops to get what was promised in store. The manager Matt Flobette set up my line, promised an activation fee waiver, 250$ in bill credits as a promotion on the website, and a 25% discount for healthcare (all on at&t website) I also declined device protection. Upon receiving a $200 bill, none of these fees were waived, none of the discounts were applied, and I was charged for device protection. I contacted at&t customer service who graciously helped waive the activation fees, applying the discounts, and dropped the device protection but was told I had to go back in the store to have the 250$ in bill credits as it was promised by the manager (matt), and it was nowhere in my agreement with at&t. I went back in store, and it was brought to Matt's attention that it was an online promotion only, and he declined to provide the promised service (as it would come out of his paycheck for making the mistake of promising an online promotion only). Furthermore, I brought my watch over, and he failed to activate my number to at&t service despite having the plan on my line, I have spent more than an hour collectively on the phone with at&t to undo these mistakes. In short, nothing was as promised. You are better off ordering a phone and creating an account over the phone with the reps. Going in-store was pretty useless.