Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. The customer…read moreservice is lousy and communication is very poor. They blamed a "third party" for the outages on all the outages and never really explained what happened. One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away!

Their team is very professional and provides some of the best customer service. It is a little more…read moreexpensive than the other service in the area, but I feel the service and quality you get makes it completely worth it!

Darien Tel internet is the best service I have ever had. I work remotely now and I'm handling large…read morefiles all day with lightning quick speeds. I have the 100 mbps and their service is amazing. I have been using it for 4 months without a hiccup. Today a contractor cut a fiber cable and knocked the service out county wide. It took about 5 hours to be back on line. Resolution was very quick considering the issue. I have been in the same situation in another state and it took that provider 10 days to get us back on line. Kudos to the Darien Tel employees and management that got us all back up and running on 6/19/24.

We live in the boonies and Bulloch is our only available service provider. Our cell coverage is…read morenonexistent here so we rely on our internet. Shockingly we have fiber optic service. Any time we have needed anything or asked for help, Bulloch techs have shown up quickly and been very helpful.

My internet went down yesterday. I called Bulloch Net and the extremely nice woman spent time…read moretrying to help me over the phone. When she couldn't solve my problem she created a service ticket for a technician to come out. The technician was here in less than an hour and had me up and running in less than 30 minutes. What awesome service by people who couldn't have been nicer.

Do. Not. Use. My…read moreservice went out on a Saturday and I called to ask them to come fix. They can't get here until Tuesday, but ok, fine... I can understand. Guy comes and goes on Tuesday, service is restored, no big deal. Fast forward to the very next Saturday and the service goes out again. Same story, can't come until Tuesday, only this time the guy never shows. Service time is 8-5 and they have to give you a 30 minute heads up. I call at 4:40 and they tell (never called from the tech) that they aren't coming for some reason. BUT, they assure me some will come first thing in the morning. No show. Two hours on the phone, they assure me someone will be here today... no show... back to best they can do is the FOLLOWING MONDAY. Trash service man.

Customer service is non existent. It is impossible to speak with anyone. Biggest clusterread more

Really nice people; they mean wrlll-our HOA at our condo pays for basic coverage. Ongoing…read morecomplaints have gotten us nowhere. They sure sound like they've got it covered but staying over. N additional 2 days has proven fruitless. Purchased $200 worth of eero units to get their system working-nothing. Still on the phone, rebooting Everything and zero results. It's hard wired. Not acceptable.

i'm not normally one to leave reviews, but I feel like this needs to be expressed before you sign…read moreup there's not many options that are given in the area at least from what I was told and they always recommend this company it use to be called Hargrays and I guess they switched over to something called Spark light. I did not notice until my bill went up what I used to pay $80 for I was now paying over 100. No biggie but for the amount of money that you pay you would expect to have Internet service, WRONG... it goes out during any storm any clear skies at the gust of a wind ANYTHING, if you do choose this company just randomly expect to not have service and when you stay in a small town area like Kingsland that service matters a lot.

My mother-in-law replaced her old internet service with Vyve Broadband at the recommendation of a…read morefriend, who is also a Vyve customer in Statesboro. The results were dramatic. Vyve proved to be a game-changer in my MIL's house, as you can see from the speed test I performed (see screenshot attached to this review). With Vyve's equipment, an Arris Wi-Fi router, in a different room, I got 220 Mbps down and 35 Mbps up. Great speeds compared to before. The connection seems pretty reliable too.

I paid and scheduled my hook-up for the 28th and paid sometime before that and I understand the…read morestorm but it is now the 10th and when I simply call for an update I'm still left with no answers or hope that I will ever have service. It's the same scripted response every time! Please allow another company in my area other than Vyve!

Outstanding service and pricing. Left Comcast after 15 years and saved $100 a month...keep Xfinity…read moreinternet though.

Be aware, DISH will not pick up their outdoor equipment that you no longer use. I had a satellite…read moredish, pole, and cement base that was knocked down. Their attitude was "not our problem". I am having to pay a junk remover to have it hauled off, as the city or recycling won't touch it.

If Khaled can't fix it nobody can. The others should take lessons. Khaled is attempting to fix a…read moreblown speaker for me right now. He is never rude and always friendly and polite. Explains what is wrong and has a loyal clientele.

Poor speed, poor customer service reps,slow response to system outgages.is selling off the company…read morein bites while pretending all is ok

Worst cable company ever and the only one available in town so you are stuck with their poor…read moreservice and routine outages on several cable stations. They always blame someone else for these channel outages that occur daily. The most concerning thing is they don't care that you have intermittent or no service for days.