Awesome service -- I'll never go to another Verizon for any of my cell phone needs. Courtney, the store manager, is seriously impressive. I stopped in on a Friday night and they got absolutely slammed, but she handled it like a pro -- juggling multiple customers, phone calls, and at least five different tasks at once, and somehow everything still ran smoothly. It was seamless from start to finish. She also came through on my trade in deal as promised, even called CORP to make sure my credits were applied correctly once I traded in my phone. To the store owner: Courtney is a rockstar and absolutely deserves a raise. read more

Store manager Courtney was amazing. It has been years since I've dealt with someone as knowledgeable, patient and helpful in retail as her. She literally saved us hundreds of dollars. I'd give her 19 stars if I could. read more

Made a couple of visits there recently to upgrade phones, change carriers, and add lines. We got great service from Courtney and Omari. Even though they were busy, they managed to double and triple tasked to help everyone who came in. Despite being busy, Courtney gave us a lot of suggestions and advice about phone choices and found ways to lower our bill. They are an awesome team! read more

Courtney is without a doubt the most experienced representative I've ever encountered. She demonstrated extraordinary commitment to helping me figure out my situation with Verizon. She was kind, patient, and extremely knowledgeable with every issue I faced. I have never had such amazing customer service and now I will only be returning to her for any future issues I may have. So thankful for her help! read more

I have been here 40 minutes. Katie, the only employee here has been helping the same guy. She has never looked at me, or said I'll be right with you or anything. 3 other ppl have come in and left. read more

This isn't the closest Verizon to me but I drive out of my way because I know I'll get awesome service here. I pretty much always end up seeing Stephon. He is a friendly guy and this last time I went he spent an hour setting up ACP internet for me. It just would not work. We finally got it to register and now it's my job to set it up. He said to come back if it didn't work. I was using xfinity and having nothing but problems with service, connection, just everything. So coming here was super relieving and worth all the time it took. Here's hoping it works. Appointments or walk ins are welcome. It's never too crowded and if it is just come back another time or make an appointment. There's not many people working here because it is a small store, so whoever is writing one star reviews just for "out to lunch" signs is dumb. read more

Phenomenal! I don't upgrade or do anything like this ever, it's always stressed me out but not here, not with this crew. All 3 employees(I don't know their names but they know who they are!) were extremely helpful to me as well as every customer that walked in. They showed me all my options, as well as any promo I may have that applied to give me the best deal for my situation and finances. The patience is elite, the customer service and the honesty made me feel comfortable upgrading and trading in my devices. 10/10 will always go back to this location. read more

Terrible customer service, not helpful. It was only 1 dude working , he left a hand written out for lunch sign. Then comes back smelling like weed. No wonder why it's empty. read more

Verizon - Hand written lunch sign - Mobile Phones Near Me - Sacramento, California

Terrible Customer Service!! I've been in there 2 times, and they seemed bothered when you ask a question. The last time he told me to go to The Geek Squad for help for what turned out to be an easy fix. Don't go there! read more

We had a great experience at this location compared to other verizon stores. There was one sales rep there, his name is Chris, and I got there an hour before closing. He was helping another customer. He was patient and providing great customer service to the person ahead of me. When my time came up, he provided absolutely, the best service i've had for quite some time. He was very knowledgeable and efficient. He was multi tasking and providing information as he was processing our transaction. I felt bad since it was closing time and he was still going above and beyond his time. He took his time and fully went through my account. I apologized for my transaction taking more time and he wasn't bothered about it. In general, he took care of my initial needs, helped me in my account, setup my phone (installed glass), and provided information that I needed. I didn't feel rushed and was a very happy customer. I will be coming back and asking for Chris. read more

I got scammed at this location. I went in late October to trade my iPhone 12 Pro and buy the new iPhone 15 pro max. Talked to Stephon and he said that my phone's value was $700-I have a hand written note and his card as evidence. I ordered it and had it shipped to the store. I went to pick it up and he said that I needed to bring my old phone back and that the trade in would be processed then. Early November I went and he was out so Javari (the manager at the time) said he'd process it and said he could give me a $245 credit that day and the rest would be applied once Verizon received the phone. He gave me a receipt that only said $245 and I specifically asked proof of the $700 credit and he said it's fine and would be processed the end of the week. Lo and behold, he moved stores and every time I called, the lady (name is close to Kaley) said she needed to contact him for an update at the new store he's at. I called and asked for an update three times over the next month with her. Stephon said the same thing the other time I called and that he'd call me back two weeks ago. No call so I called customer service and they said this store only input the device value as $245 and there is no note about a $700 total value. They looked up the account access log and it shows the store only said the value was $245, which is suspicious since the phone was in perfect condition. I got the trade in handled but DO NOT GO HERE. They are shady and are definitely scamming. read more

Amazing employees. Tried to get my phone to work for over an hour. It had just STOPPED! She called customer service for help resetting everything, but the rep was not understanding what she needed. She went above and beyond to finally get my phone working. So patient!! Thanks to them!! read more

Came to store on Saturday June 10th and I don't know if they are short staff but just had a hand written sign that stated they were at lunch with no time frame such a bad sign of customer service. read more

Verizon - Hand written sign , With no time frame . Just Horrible . I won't be coming back to this location. - Mobile Phones Near Me - Sacramento, California

Steve and his team are the most wonderful kind, courteous professional people that I have ever dealt with at Verizon

Verizon customer service is terrible! We paid for the NFL sunday ticket got told that we were going to be able to watch all of the games this season. The first games of the season we can't even watch because it not working. We've now spent 5 hours on the phone and can't even watch the games. We're now getting told that we're going to only be getting a $20 discount. Unbelievable. 100% do NOT recommend. read more

I was scammed into the "promotional deal" as others have mentioned on August 23, 2023. I went into the store and traded in my old iPhone 11 Pro Max for a new IPhone 14 Pro Max and was told that I would only need to pay $5.55 over 36 months for the new phone. I confirmed over and over with Kayla C that this was correct, even though my receipt listed that I was financing the phone for $1,210 which I did not agree to and would not have agreed to the Pro Max if there was no "deal". She ensured me that the promotional offer and trade in fee would be applied to my account once Verizon received my old phone (which she had me wipe in front of her and hand over). This is fraudulent as my Verizon account is charging me the full $1,210 for the phone which I would have never agreed to if the "promotion" was not being offered, and I would have used another Verizon brick and mortar store to finance a phone at a cheaper model at a cheaper price. I am pursuing small claims court for fraud as I have the receipt where Kayla C hand wrote my payment plan I was told I would be paying. read more

I am not happy with my experience at this Verizon store and I will never be back. This store cost me a lot of my valuable time by messing up my phone trade in, causing me unnecessary stress. My phone was misplaced, the promotion was not properly applied, and my customer loyalty discount was taken away during this transaction. Some of the representatives at this store do not know how to do their job and I am questioning whether or not I want to be a Verizon customer anymore. Maybe it wasn't the store and it was Verizon trying to get extra money and hope that I would not notice! I DON'T KNOW. read more

Forgot the name of the man who was helping me, but when I walked in and explained my situation to him that I was post Cancer Surgery and was not able to drive to Arden Way Corporate Store to buy a phone because I wanted to stay on the Pre Paid Plan and buy the phone outright. He was reluctant to call the Corporate Store for me to see if I could do the transaction over the phone at this store. He was also trying to upsell me to a Post Paid Plan and could not show me the I Phone 13 because they are in boxes, and did not have any demos to show. So I had to ask him if there was a model similar I could see, which he. The time I spent in there was excruciating to say the least. This man did not belong working in Customer Service, because he lacked it!!!! Cannot recommend this store to anyone! read more

I had the worst experience there We went around 2:20pm today is May 26 2020 My wife wanted to know if they have the iPhone 11 Pro Max and the employee said Good luck finding it sarcastically I was like okay he is busy I understand so then he said I can order it for you and it'll be here in two days. Since he was so busy I ask him if I can just order it online and if we would get it in two days as well his response was sure but if you want a Human to do it and do it right I'll put you in the waitlist. I've never felt to shitty. Never has anyone treated me that way. So what am I? Am I not a human? Worst experience ever read more

If you want them to RUIN your family plan, GO HERE! The store manager even blamed a customer coming in and HUNG UP on me, because he didn't not want to engage in a conversation with me any longer. He literally cut me off mid sentence as I was asking his name to make sure I wrote it here correctly. Sorry that an educated caller is upset that you bamboozled her parents, whom share an unlimited plan her, into changing the family plan to save some extra money -- even though it woudl GREATLY AFFECT additional members of the plan, NOT just save money. I'm not the account owner, but he can see that I am an an account manager as well, but didn't think it important to let the people in the store know that their decision would greatly affect the data plan of two persons on the plan who are grandfathered into a better plan, LOSE their plan! Nope, that's ethical to Morgan (I believe that's the Managers name). That's half the people on the plan. When a customer calls to discuss a questionable sale and decision, you shouldn't try to attempt to belittle them or tell them that Internet research is not valid. We all know that the new unlimited plan is nothing comparable to the standard of the grandfathered 'unlimited' plan. I don't need to be a tech genius to know this. This manager handled himself exactly as you'd expect from a 'wireless premium retailer'. If you don't know to manage or train your staff with ethical business practices, maybe you better get another type of job. I'm pissed. I'm sure you get that. These employees didn't have the decency to note the change that this would cause for ALL FOUR members on the plan. The manager said he didn't get anything from changing out plan, then why did he push them to change it so hard? He did, I'm sure as a 'premium retailer' he gets something monetarily for having them change their plan -- even if it did save them money monthly. I wouldn't ever have dealt with a premium retailer, unfortunately my naive parents did and this is exactly why you don't. STAY AWAY, unless you want to be bamboozled... read more

Customer service is lacking!! I ordered an accessory and it took over a month to receive and I have had to monitor the progress and went into the store several times. The staff was rudeI still have not received my item. Jonathan Endalkachew in particular is a very rude person and NOT helpful the rest of the staff is just as awful. read more

Bunch of liars work there with no name tags, If you have a problem that's the last place that will help you. Who ever works there will tell you that only a supervisor can approve something and he is not there to approve so you will not get any help there. Worst experience, didn't expect customer service to be that poor from Verizon. read more

After receiving my new S10 Galaxy note, I opt to swing by this store on the way home, to see if the wireless phone guru s could assist me with transferring all data from my old S 7 to new S 10 .. I'm actually a VZ employee, but that didn't seem to help a bit, with any customer assistance in this store . This contractor store was hard fast are charging me a minimum of 20 bucks to connect a couple cables and assist me for 5 minutes. I went home found the cable myself and made it happen ..... Nice customer service NOT .... read more

Thank you Tavis for making the switch from TMobile so smooth and simple. I went in there expecting to be there for hours but he was able to take care of me in less than 45 minutes. The customer service was great as he also did a great job explaining everything. Thank you again, Tavis! read more

I am sleepless, disappointed and desperate with my phone, I took a chance of driving to a place I don't know where inspite of the continuing spread of Corona Virus and its deadly effect, still your Verizon continued the service along with Alfonso who was patient, very polite , very knowledgeable, praiseworthy on dealing with customer. Staff or an agent like him is irreplaceable and deserving to be recognized at times like this. I give him more than 5 stars for his service. Thank you kindly... read more

I really hate to write bad reviews but you people really earned this one. Terrible location. I got a parking ticket for 122.00 while purchasing a phone. Got the runaround trying to get the store to cover it. Avoid this place at all costs. Boooo! read more

Bryson was very helpful this evening. My phone was stolen and he was amazing in helping me attempt to find it and what to do to protect my account. Thank you Bryson Marsha read more

SUPER NICE STAFF!!!! Came in wanting to switch over from AT&T and could not have been more thankful for Daniel and Raymond's help! I first met with Daniel who helped coordinate my upgrade and show me which plan best fit my overall needs. Once my contract with AT&T was over, Raymond helped add me onto my family's pre-existing plan and I was in and out in under 25 minutes!!! (A process which normally takes 35-45 minutes as I was also upgrading my family's plan as well!) Throughout the entire process Raymond kept calm as he walked me through all the new contract agreements/charges. I really appreciate how polite and considerate he was, despite me trying to rush him every second I got! A+ for customer service!!! The store is really small but they sell a lot of phone/tablet accessories and there are usually at least three people working at a time so you'll never have to wait long!! I recommend coming here for all your Verizon needs!!! read more

This place is a Verizon authorized dealer, which is not the same as a Verizon store. The Verizon store is in Arden. I would just drive there and save yourself some time and hassle. They people here are really lacking in any customer service as the other reviews state. I had a screen over put on and there was a bubble that I immediately pointed out. The guy says all bubbles resolve over the next 24 hrs. I am very skeptical of this. I come back. The same guy is there, they try to fix this bubble I had already pointed out the day before. They can't fix it but they can't exchange it for me because there is no manager on site. So, I've wasted my time coming here because they lied about the bubble which I had already pointed out from the get go. Not only did I have to come back once, but twice because of their company policy. I also had to wait 10-15 mins for a guy to help me because this other guy was busy with another customer. He was typing, but not too busy to discuss his picks for football games over the next week. They also don't let you return accessories which they don't tell you but post on a sign in small writing. I was just standing around and noticed this. read more

I always dread getting upgrades on my phone. In the past I have had to endure big hard sells on products that I was clear that I did not want or need. Our experience yesterday was the easiest transaction I have EVER had in a cellphone store,going back 25 years. The saleswoman was polite and knowledgeable, and she didn't try to force products on us, which this store did in 2016. For friends needing a new phone, or carrier, I definitely recommend the store on Freeport. Protip, we went in at 10 am on Sunday and we were the only customers. read more

We needed to reset our passwords and change our plan. Brandon helped us out big time! Helpful, fast, knowledgeable and friendly. He made our day and so did the rest of the staff. We're making this our go to Verizon! So happy! read more

November their sales person pushed and pushed a HUM device on us. We did not want it, they insisted, fine. They said it was all free with our two phone and unlimited plan purchases. Ok fine, we leave with the dang HUM device, which I have absolutely no intention of actually using- who needs another device tracking them anyway? I come to find out there is indeed a service charge every month, and the salesperson absolutely insisted it was a completely free service. They are liars and will do what they can to get you to sign away so they get their incentives. Please don't go here. I never want to go to another dealer again, save yourself the headache, cut the middle man and do it all online. These people are thieves. read more

Cindy and her coworker (didn't get his name) was very helpful. They were both very knowledgeable about there system and what promo they have going on. Had to go back to the store 3hrs later to sign some missing forms but it was partially my fault because I was in a rush. Otherwise services were good. read more

Juan provided us with superb customer service! Not only was he the only one there, he kept all the customers engaged as to not let them feel ignored. I recommend this location and working with Juan for your cell phone needs! read more

Thank you Juan, your knowledge of products and promos were much appreciated. To set up multiple phones and taking the time to answer all my question and concern made upgrading and adding a line so easy. As a sale profession myself, it was great to see your multi tasking skill. How you assisted me and another client with ease was impressive. I will continue to shop at this Verizon authorized retailer and looking forward for your assistant if I'm ever need any other changes or have any question. read more

Quick, friendly, knowledgeable and helpful. Every time I need help with anything, the service is top notch.

Bryson was very helpful and informative, helped my girlfriend and I set up our new phones really quickly and easily. Always have a good experience at this store! read more

The Edge service (aka phone monthly financing plan) is heavily pushed - which if you do the math will cost you far more than the cost of the phone if you pay outright. This was considerably more frustrating since I asked to pay for my phone outright three times, but they kept insisting. I did not give in though. They also give you a discount for 5 star reviews so I recommend taking many of the five star reviews with some skepticism. After 20 years of being a Verizon customer, I was disappointed and will take my boyfriend's advice to go to the Apple Store instead next time. By the way, Verizon, if you private message me, I will post your complete message in an update to this review. read more

Juan, the manager was so helpful today. He was patient and we both laughed a lot. Great customer service.

I upgraded my phone here yesterday and left initially very happy. The person helping me with the upgrade, Joshua, was polite and helpful. However, by the time I got home, the screen protector they installed on my phone was broken. It had literally been nowhere but in my purse or my hand. No problem, right? It's been less than a day, and was obviously defectivein some way. I stopped back in after work today to ask them to install a new one and a different employee was there. He told me that he would not be able to replace it and I will have to go through the manufacturer. So, meanwhile, the new phone is either unprotected or difficult to use . I am upset. I was told that if I had any problem with anything to drop in and they would fix it. I took them at their word. They can't even stand by a product they sold to me the next day, and I am disappointed. Going forward, I will stick to going out of my way to a corporate verizon store, rather than an authorized dealer. read more