got my laptop from here. The employees really know electronics and guided me to a computer that's…read moreperfect for me. Definitely my go-to for any future tech stuff I need too!

I love this place, it's always the first place I go to when shopping for computer equipment. Their…read morebase store is about 30 minutes from me, but their last Friday of the month sale is so great, they always seem to have what I need for next to nothing. And the nicest people bar none.

The guys at Dyna-Tech serviced two of my vintage CRT televisions that had display issues, and even…read morefixed the non-working remote control for one of them. They were quick and had great communication, and their rates were very reasonable. Both TVs now work like new. Very happy with the results!

Kyle went out of his way to help this senior with my Sony TV. He is such a great guy and a pleasure…read moreto work with. He taught me what I needed to know to correct the problem. He made sure everything worked. Dyna-Tech Electronics will be the only place I go in the future. I highly recommend them. Thanks so much Kyle. Your kindness went well above the call of duty and it was truly appreciated. The best new find for me! I would rate them a 10+ if I could. For service with an honest price, call Dyna-Tech!

we came in to return our Xbox because we didn't understand the payment plan but Darren was very…read moredetermined to help us out. He called the credit card company and hep us set up a payment plan that worked for us. Darren needs a raise!!

Purchased a MacBook online to pick up the same day as it said. I was waiting for the email to pick…read moreit up for 3 days just for them to cancel it. I called the next day after purchase to see what was going on, the lady said they were waiting on my bank. I called my bank and they said they approved it on the spot. Called best buy back and they told me they don't know what's going and it's their system. Got ahold of the manager the next day and he told me that he was going to escalate the situation and make sure I got the macbook. He said it will take 24hours and this was being told to me after 3 days of waiting. 15min after I get off the phone with him, I get an email saying my order was cancelled. This is the worst best buy I have ever been to. Better to go in and buy with cash then deal with their bad customer service over the phone. They don't even deserve 1 star.

Let me preface this review first with, I have purchased many electronics previously from this exact…read morelocation since it opened. I like that they switched to a no commission based sales model years ago and why I shop here. This most recent purchase of a laptop had less than stellar service experience and left much to be desired. I was upsold for an upgraded computer model, a credit card, and membership without real explanations other than I was getting a deal. The manager Raymond called me within a day without hesitation when I sent in my follow-up feedback response. He assured me this is not the type of business he runs and nor appropriate behavior of his associates. He went above and beyond and proved that this location strives for the highest integrity. They truly value the customers that take the time to shop in person in a world of online sales. He had Angel assist me in correcting the sales reps misstep, who wasn't even this locations employee but a fill in a from another store and just assisting for a day. Angel was also top notch. I will continue to refer people to this location as well as Best Buy based on how this situation was rectified leaving me feeling good as I walked away this time as I have in all previous interactions before this.

This review is for Best Buy (the company). The Arden location is fine but the company is horrible…read more I have never experienced a customer service process as frustrating and inefficient as the one I encountered with Best Buy. On August 5, I visited the Best Buy in Sacramento, CA to upgrade my daughter's phone at the Verizon kiosk. We purchased a new Samsung Galaxy S26 in person. Because my daughter attends college six hours away, we arranged for the phone to be picked up at the Best Buy in Cerritos, CA, and made it clear that she would be the person picking up the device. When my daughter arrived at the Cerritos location, she was told she was not listed as an authorized pickup person, despite our explaining this at the time of purchase. From there, I spent hours trying to resolve what should have been a simple issue: * I called what I believed was the Sacramento store but reached a remote customer support representative who informed me they could not transfer me to the actual store or the Verizon kiosk. Instead, I was given an 1-800 number, which turned out to be Verizon. * Verizon confirmed my pending upgrade and order but explained they could not assist with Best Buy's pickup authorization. * I then called the Cerritos location, only to reach another remote support representative. After explaining the situation again, I was told there was no way to add an alternate pickup person and that my only options were to cancel the order or drive six hours to pick it up myself. * Hoping to resolve the issue in person, I returned to the Sacramento Best Buy. The Verizon kiosk employee reviewed my order and pointed out that the notes clearly stated the phone would be picked up by my daughter. They advised that the Cerritos location should simply review the order notes. * Before making another trip, my daughter called the Cerritos store and was told that employees do not honor order notes and that only someone officially listed as a pickup person could receive the phone. * I contacted Best Buy customer support a third time and was again told there was absolutely no option to add an authorized pickup person. I requested a supervisor but was told supervisors do not accept calls. Instead, I was promised a callback within 20 minutes. I have yet to receive a call. * Ultimately, I returned to the Sacramento store a second time and canceled my order altogether. What makes this experience so frustrating is that the issue itself was not complicated. It should have taken minutes to resolve. Instead, it required: * Three calls to Best Buy customer support * One call to Verizon * One call by my daughter * Two trips to the Sacramento Best Buy * Hours of unnecessary time and frustration I would appreciate answers to the following questions: 1. Why are customers unable to speak directly with their local store when many issues could be resolved within minutes by the employees handling the order? 2. If customers cannot contact stores directly, why can't Best Buy stores communicate with one another? It seems far more efficient for the Sacramento Verizon kiosk to contact the Cerritos Verizon kiosk than forcing customers through multiple layers of remote support. 3. Why was I allowed to select pickup at another store after explaining that my daughter would be picking up the phone if there is no mechanism to authorize an alternate pickup person? 4. Why did every customer support representative simply repeat scripted responses rather than take ownership of resolving the problem or escalating it appropriately? The most disappointing part of this experience was not simply the inconvenience, it was the complete lack of ownership. Every representative passed the responsibility elsewhere, offered conflicting information, or presented only two unreasonable options: drive six hours or cancel the order. In the end, I solved the problem myself by canceling the order.

All I can say is Ethan is a great guy helped me out with more information in the gaming area. I…read morewill be coming back for more good service. He also gave me a handful of recommendations. Stellar 10/10 service and was very patient. I came here for just an amiibo for my collection and he has excellent customer service! Some of the workers could learn something from him. They didn't have pokopia but I will be coming back for that.

When I decided to do a little maintenance repair on my old desktop computer modem, I broke it…read moreinstead! Leave it to me to do it myself! I ended up having to schedule an appointment with Best Buy with hopes of having them repair it instead. Unfortunately, my computer was too old for replacement parts. Needless to say, I was very sad! Then, I suddenly became aware that I had no choice but invest in a new one! After getting help from a helpful salesperson on the floor, I narrowed my options down to a replacement Dell slim. A much smaller and lighter version of my old antique one. I also had to purchase an updated HP printer to replace my outdated one. Since purchasing these two items were definitely not in my budget, they offered their "Best Buy" credit card with a 24 month no interest financing plan and the "My Best Buy Total" membership. Normally I wouldn't even spend the extra money on a yearly membership, (which you can cancel anytime), but it turned out to give me so many extra perks and discounts right at the time I needed them! It included set up, back up and data transfer from my old computer to my new one and then recycling the old one. Otherwise, they charge extra for most of these services. I also had my late fiancée's non-working old laptop's photos downloaded into a USB flash drive and then recycled. I also had them recycle my old printer, ink cartridges and another outdated computer that I didn't know what to do with. They also give you back your computer's data disk driver for you to destroy or keep on hand. This is an important service they provide. You should have this done prior to recycling any computer with your personal information stored on it! My only disappointment was trying to set up my new HP Smart Tank Plus printer. I spent several hours attempting to connect it to my wireless network, as I went in circles following so many steps and not getting anywhere! As I was about to give up, it finally connected! Don't ask me how I did it though! I'm still having intermittent issues! I really dreaded having to call for support or having to return it to the store after all the wasted time I spent on setting it up! If only professional home installation was included... Actually, an included direct connect cable would have been a nice alternative! Also, I didn't know until I set up my new desktop, that I no longer have the DVD and CD installation features, or a place to plug in my old speakers to the back of the modem. Once again, a feeling of sadness came over me. However, I'm starting to get used to my new computer. It's so much faster than my old one! And that's a huge plus! Never did I realize what I was missing out there in new technology land!

On a mission to visit every Target, we stopped by yesterday! The Downtown Sacramento location had…read moresome great Easter basket fillers for our 1 and 9 year old! We got candy, a coloring book and stuffies! Anyone else addicted to Target? Maybe it's the dollar section or Starbucks inside! Their book section is small, but either way we'll keep coming back to shop til we drop! SYOY! :D *Song Credit: Sunshine And Lollipops by Cool Hand Juke (from Audiio)

The smallest Target I have ever been in! Cute but had everything we needed! We easily parked on the…read moreroof, we're greeted by a friendly security guard, and we're able to walk the whole place in under a minute! We were looking for a men's belt and they had 2 kinds. There is self checkout.

This shop was awesome! They took so much time to walk me through the entire 3D printing process and…read moreexplain how everything works. Instead of just trying to sell me something, they genuinely wanted to teach me and answer all of my questions. They showed me a variety of projects they had printed, explained the different materials, print settings, and what each printer was best suited for. Seeing all of the finished projects in person was inspiring and gave me a much better understanding of what 3D printing can do. Their passion for what they do really shows. They were friendly, informative, and made the whole experience enjoyable. If you're curious about getting into 3D printing or need a place that truly knows their craft, I highly recommend stopping by. I'll definitely be back!

The previous owners were rude. It is a small store and they took forever to solve your problem…read more Please give these new folks a chance. Completely different experience.

The Audio Nerd in Rockland, California is a very cool little record store that sells CDs LPS and…read morestereo equipment, new and vintage. The guys are very knowledgeable very friendly all in all a great bunch of guys. They are known to have some local live bands at their location from time to time if you're into vintage vinyl, an old stereo equipment, head on down to the Audio Nerd's

The Audio Nerd is one of the best record stores I've been to. Not it's a bit of a drive from me and…read moreso I can never visit as often as I'd like to, but I have never had a bad experience. The owner is very passionate about music and you can tell it from talking to him. He is friendly, was chatting with all the different customers about what they picked, and even gives good suggestions! I bought a record from a band I had never heard of before (Fox Medicine). They were in the metal section but it was cute and bright pink. I looked them up quickly and listened to a couple songs and told myself I had to get that record. The owner was chatting with me about if I liked them or not and I was honest about literally just discovering them. He gave me one of their posters free of charge! They had just performed at his store and so he had a few left. I didn't realize he was giving it to me until we were leaving, I thought he was just showing me the poster. That absolutely made my day once I realized he was just giving it to me. The variety in this store is amazing with loads of vinyl, CDs, cassettes, and even music equipment! Prices are very fair, and everything is properly labeled. Instead of me having to get my hopes up inspect the record, the front usually says the condition, pressing, if it's colored, etc. I don't have to waste my time inspecting it myself, as the staff has already done the leg work. They even have a bargain bin (wall) with great deals! Down on the floor was a box that had cheap project vinyl too. When I worked at a record store I remember teachers coming in looking for the cheapest ones they could find for a various lessons they had coming up. I'm glad The Audio Nerd has a box for people like them. The store is a little bit cramped with how small it is and with how much product they carry, but it is such a gem and so fun to flip through. You can spend an hour or two easily in there despite it being a small store. Live shows even happen here! They move some of the tables out and put a band in there. Shout out Hayden for always promoting upcoming shows there! And as if this place couldn't get any cooler, they also do punch cards too... Who has ever heard of a record store doing a punch card before? Absolutely amazing. If you are looking for a cool new record store, The Audio Nerd is a great place to check out.