We had taken our 5YO laptop in after it appeared it wouldn't hold a charge. Our laptop is a model…read moreno longer being produced, so it was a question if we needed to replace it, even after updating software. MNM did a full diagnostic, identifying and replacing hardware, within the estimated repair time given. Wonderful service!

My printer was on the brink and wasn't printing. I took it in for a free estimate for repairs. They…read moretook it in and looked for it, bought parts, and still couldn't fix it. However, didn't charged me anything for their time. I appreciated their honesty and help with my printer.

if i could give 6 stars i could. i recently bought a laptop here and learned after i had brought it…read morehome it wasn't what i needed. So i go back (with no receipt) and go to the help desk, looking to exchange mine for one with more GB. There was an extremely helpful tall man who worked in the laptop area (that had actually sold me the first one) and he was like so chill and helped me pick out one that was more suited to what i wanted, now knowing more about what i wanted. He showed me plenty of options given my price range, starting with the ones on clearance (which i loved) and i found one. Then all hell breaks loose because i realize i dont have my receipt nor an email receipt. there was another lovely bleach blonde guy working in customer service that was dead set on finding my reciept in the system, along w the guy who was selling me the laptop. I felt like an idiot and they were so reassuring and kind and worked so hard to figure out which receipt was mine in their system, allowing me ti exchange the laptop for the one i wanted!! Again, i cant express how helpful and nice these guys were and considering i had no idea what i was doing, it really made the experience even more relaxing. Thank u so much nice best buy men i wish i had ur names so i could shout u out! 10/10 service in every sense

I stop by the Best Buy in Citrus Heights occasionally to check Pokémon card availability,…read moreconsidering there tends to be a tent city outside of the store, and my experience has been pretty mixed. LOL! Sometimes they have a decent selection of Pokémon products, such as tins, ETBs, or booster packs, but other times the shelves are completely wiped out or have only a few items left. Restocks don't seem very consistent, so it can feel like a gamble depending on when you show up. There also don't appear to be clear purchase limits at times, which makes it easier for resellers to clean out stock before regular collectors get a chance. The store itself is clean and organized, and the staff are generally polite when asked for help. That said, I'm often pitched the Best Buy credit card and membership even after I've said I'm not interested, which can be a bit uncomfortable and takes away from the shopping experience. Overall, not a terrible store, just not very reliable for Pokémon cards. If you're a casual collector, it's worth checking while you're already there, but I wouldn't rely on this location for consistent availability unless restocking and limits improve. CONS: STOP pitching me with if I need a warranty, membership, credit card. Posted signs will do! Saying "Are you sure 2x, 3x is annoying as fk." And I am sure, I don't want any. LOL! Technology now is going to be worthless 2-4years later. I'll buy a new one, if not 6 years later for even something better! Enough said.

They fixed two keyboards, and also restored my ESS AMT is…read morebetter than new. Well they did. It took about 185 hours of playing to break in. They do highlight any imperfections in the amp, so I'm bringing him my Nachamichi 730s to be restored next.

Months ago I brought my vintage ESS AM1A Heil Air Motion Transformers to them…read more I had an old pair, built in the 1980s, but lost their greatness. They told me they could replace the electronics and fix the speakers so they would sound better than new. I took a chance. They said it would take a break in period. First one speaker sounded much better when I plugged it in, no bass. Something seemed wrong. I logged a call and they said to bring it in. These are heavy big things, not something I can move myself. A few days later that one started playing some bass. Fast forward almost two months, and WOW they sound BETTER than ever. They now rival speakers worth $10K or more. Mind you, I'm a professional musician, a Concert Band director and have great ears. I don't want my speakers to sound like Thudders, I want them to sound like the real things, great musicians playing acoustic instruments in a concert hall. They do it. They sound way better than ever. It took two months for them to fully break in, but WOW! They are GREAT. Thanks.

First Response was ultra quick to respond and provide me with a quote to replace the screen on an…read moreolder iPhone that is about to be traded in. The owner got back to me quickly after requesting a quote from Yelp with an honest quote and we were able to arrange a time for the same day in their Rancho shop to swap out the cracked screen. My phone was ready as promised in less than 45 minutes. I would recommend First Response for all your phone needs as they are honest and quick. If I need another repair, they are my new go-to.

Took my phone here to fix the camera as I cracked the lens and the camera was not zooming in…read morecorrectly. They fixed my lens and attempted to fix the camera issue, but it turned out to be more complicated than originally thought. Sergei offered to order a new piece and try it again. I agreed, and we set up a time. Sergei was great to work with and even fixed my touchscreen for free since I had to drive from grass valley. Sergei was letting me know his thoughts every step of the way. And recommendations on how to proceed with the issue. I would recommend this business to anyone who needs phone repairs. There is also a location in North Highlands and Rancho Cordova

Easy to find what I was looking for. Fortunately the isle where the humidifiers were located was…read moreclearly marked and near cold supplies. Variety of models, reasonably priced. I got one that included a $10 Target gift card with purchase, like getting it on sale, The store was organized, neat and clean. It was busy but not as bad as I'd anticipated. Staff member who helped me at register was friendly, professional and quick to ring me up. Nice couple in front of me let me go first as this was my only item. I appreciate it as I was buying this for my daughter and grandkids who are all sick Much thanks to them.

First of all, I havent been to this or any Target, save when I did a quick walk through last week,…read moreand decided there was nothing I needed in there that day. I didn't purchase or return anything. In fact, I haven't returned anything, since June, "2025." So tell me why I went to the CitrusTarget where a Jansport backpack was bought for me for my birthday late April, because it failed and ripped at the seams, to ask if I can exchange for another, or if I should contact Jansport because they warranty their products pretty extensively. I hadn't planned on returning my backpack so I threw away the tags and gift receipt, weeks ago. When I went into the Target, I went and picked up the identical brand new backpack, with tags so that they would have something to scan, if they had decided to do their jobs and not loss preventions job, very badly. The customer service agent, was an older, senior platinum blonde and clownish bright pink lipstick, drawn way too thick and seriously, it looked almost scribbled on her scowling, wrinkled, sour face. Immediately, she said, " I remember you, you were in here last week, theyre always watching, you know" Except, I didn't go to this customer service desk for any reason last week, and not for months and months, at this or any Target. She started snarling and projecting her bullshit accusations at me in a shril and nasty tone, and not listening to what I had to say immediately...She talked over me, and said I was in there the very last week with the same story, and I was always grabbing things off the shelf and returning them without a receipt. I told her I hadnt been in there or in any Target for like six months, and it wasn't me last week.. this is the first time I've ripped a brand new backpack, and the first place and time I've taken it anywhere to ask about it..She told me I was a liar essentially, "we can check the tapes. And see it was you" "No, it wasnt me." She started going on about how I need a receipt or the card I paid with. "It was a present" She said , "no it wasn't" and said security told her to deny my return anyway. Yeah, I bet they did after she had all that bulls$#it to say. I was embarrassed and offended, but I left. Outside I thought better of it , and I wanted to prove my point..Its a policy at Target that you have to have your receipt or the card that you paid with or you have to show your ID. You can only return up to $100 worth of merchandise on your ID within a given period of time , like a year or more. I've returned $0 worth of merchandise under my ID in a period of multiple years...there's no way around not showing your ID with this policy. I went back in and asked for a manager. The bitchy clerk came out huffing and puffing and when the manager came she took him aside and starting spouting her misinformation about someone else , but aiming it at me..I could hear her talking shit. So instead of a manager they sent security. Two solvenly looking dudes dressed in street clothes that I assume, are loss prevention. The younger one, a Hispanic kid with scruffy hair and sagging jeans came up with clear attitude and prejudice, arguing with me about my complaint of her customer service. "We aren't doing the return " "dude , no one's pushing for the return, I'll take it up with Jansport and their warranty department ..." He interrupted me. "There's no warranty on that backpack." "Yes their is, and it's got nothing to do with Target, no ones asking you to do anything about the warranty" He kept his sunglasses on and didn't listen to anything I had to say. My beef isn't that y'all said no, I get it..I don't have a receipt. But the wild accusations that I was here last week or that I do this all the time is unprofessional and untrue. It's just not how you talk to people" I said, isn't it true that you have to show your ID when you don't have a receipt? Or the card you paid with? He argued , "no it's not like that, theres a limit on how much you can return, only $100".. Right, but you have to show your ID to get the store credit, right? "Yes" Well, I've used my ID, zero times at this or any store in the last two -three years. And I couldn't have done it last week, as I wasn't here with my backpack and I didn't have any ID if I did try, my ID was just reissued and received in the mail 3 days ago... " Well, we aren't doing any return today." "No one's asking you to" I'm not trippin on that, I'm trippin that you guys have me twisted up with someone else and being very rude about it...and it's rude and unprofessional" that's all I'm saying.. The Loss Prevention dudes, lied and said they were managers and they werent..so my complaint and poor treatment were contained to the over-eager idiots, and the burnt out geriatric-customer service clerk, with the personal recollection of a dementia patient . .

What a rare experience! When our 3 year old tv lost it's ability to change volume we were referred…read moreto CVS. The owner explained the options for repair and thoroughly detailed the best ways to work with the warranty company. When the motherboard wasn't available from the parts house ("out of stock"), he took the extra step to contact Samsung directly. Bottom line was that the tv was repaired in about a week and for almost $300 less than the original estimate. This company genuinely cares about providing excellent service to it's customers.

David is the BEST! Repair done WAS perfect, functional and aesthetic, turn around was very fast,…read moregreat craftsmanship, my favorite ear phones working great again. ( I accidentally teared off wired from the volume box.) WAY to go David!!! HORIA IONESCU

I bought an office chair, and the assembly instructions were so clear and simple, and parts were so…read morewell labeled that it was a breeze! Then, when I was unable to raise or lower the chair height (completely my error), I called the Staples help number, immediately was connected to a very pleasant and knowledgeable person, who quickly solved my problem. Love the chair and love Staples!

Let's start with customer service. " Horrible " absolutely wrenching! If you have an Amazon return…read morehere be prepared to wait!! They take no pride in helping Amazon customers and their returns . I literally stood in line for 15 min behind a guy who was here before me and three others with returns came after me an we are literally still standing here. I have one time had to make returns here get out of line from their Amazon return area to go ask for a sales associate to help me and I was rudely responded to with " Someone will be with you when we can. We help our customers purchasing items first." They are a priority ?!!! I was dumbfounded! With that response Literally standing here, you have five people waiting in line to make a return. I've seen three employees walked to the back. I see three employees standing not doing anything and every single person that comes to the checkout line is priority over potential customers making a return? How do you know I'm not there to purchase something either? How do you know the people in your Amazon return line are Staples customers they just wanna make the return first and then go shopping around the store? I was just literally dumbfounded .

Good selection; fair price; professional staff; helped with learning curve after installation was…read moredone. Highly recommended.

If you're after a shop that blends professionalism with a friendly vibe, this place nails it. From…read morefirst contact to follow-up, the manager and John, the technician, were fantastic--polite, prompt, and genuinely helpful. They've got an impressive lineup of sound systems and dash cams to choose from, and trust me, their prices are hard to beat in town. I brought my wife's car for a dash-cam installation (after a rough experience with another motorist, now she can prove that she is not at fault, LOL), and I left with peace of mind and a smile. Plenty of parking, too. Do yourself a favor and swing by--you won't be disappointed.

To start, this is such a cool store. Tons of cool items all around, nice vibe...makes you want to…read morestay and hang out. Lol this true TEAM of people run a great business. Nice to see team members talk great things about their "boss/store owner" when he is not around....refreshing to see an atmosphere that people are working and actually want to be there and actually want to HELP YOU CHOOSE THE BEST PRODUCTS FOR YOUR INDIVIDUAL NEEDS, not just make a sale. You can tell these folks are like family. When I did meet the owner Billy today, he gave me some great game on my endeavors. Definitely feel happy confident spending my money here with these guys. Also, the prices are MORE THAN FAIR. Shop and compare best buy refurbished and used in marketplace and you will find Sac Tech Prices actually beat average FB marketplace pricing...and you get a warranty and the reassurance of knowing if you have any issues with your 2nd hand product you're not SOL or having to wait month to ship the device out for repairs/diagnostic. YES, YOU CAN BUY ITEMS IN HERE WITH A WARRANTY FOR THE SAME OR EVEN LOWER THAN PEOPLE ARE SELLING THEM ON USED MARKETPLACES.

Our new go-to for all things computer! Friendly and super knowledgeable people. Billy knows his…read morestuff and explains things in language we can understand. Asks great questions and truly listens. Nice selection of just about anything you need, great pricing and will work with you if have equipment you don't need anymore, or bought the wrong thing and missed the Amazon return window Can't recommend them highly enough!!

These guys offer great service, my buddies Xbox was brought in with a busted HDMI and they realized…read morethe whole motherboard needed replacement and they got it all handled!

I think at some point I gave up on my pc build and wanted to tear every piece of my hair off. I met…read moreAnthony through sheer luck at the right time during this moment. I ended up bringing my pc to him to troubleshoot some more, and even then, he tried his best until he recommended to finally try another solution, which I would have never by myself, mind you. I'm glad he did, now my pc is upgraded and runs better than ever, and I am super grateful he spent a whole lot of time just to get every detail done correctly. Got something that needs fixing? Go here, you will not regret it. Reliable, thorough, and excellent service. Thanks, Anthony, I'll be back with my Xbox c: