This location was once a reliable AT&T store. No longer. Parking lot litter-strewn and filthy…read more What was once landscaping is unkempt and overgrown . Only one employee on the floor at 4:20 Saturday afternoon with two groups waiting to be served. No greeting or request to sign in. After 20 minutes I had read enough of the handwriting on the wall to know I was never going to be waited on so I went to the Quarry Market location where I was promptly attended to. The manager there explained that the Austin Highway location is owned by a franchisee and is not a company owned store. That explains the disheveled appearance and the lack of competent sales people. I'm sorry I was required to add one star for this location because they don't deserve it.

Chronically understaffed after 5pm. Even if you have an appointment, expect to wait. Mornings are…read morebetter, but you'd still better expect fifteen to twenty minutes to even speak with someone. Apparently several people work in the store but are, more often than not, doing whatever they do in the back and are not on the floor. More importantly though, be sure to check your bill to verify any changes made after visiting this location! When I came in to buy a new phone, the transaction went smoothly and the CSR was friendly. I left feeling positively about my purchase, but without my knowledge she added a $5/month "feature" to my account, one to which I did not consent and did not want. This is a criminal practice called "phone cramming," and it is sad to see this fraud still being practiced by AT&T customer service employees. I have made a complaint to AT&T and had the charge reversed, but it should never have happened in the first place, and who knows how many customers this employee has scammed. Be vigilant.

On 04/13/25 Sunday at approximately 3PM I went into this Cricket store asking the only employee…read morethere, who was on the phone with s family member for some help. I explained that I had lost my password to my cell phone, as I never used it, yet somehow had locked myself out of my phone. He said right away that he couldn't help me before even looking at the phone, stating that it was impossible. The whole time in my speaking to him, he spoke on and off with his family member who was on speaker, talking back and forth to her. They spoke in Spanish, and though I understand all they were saying, he assumed I only in English, and paid more attention to his family drama than in helping me. He did look at my phone, turning it on and off, playing with it in acting as if he was attempting to do something with it. I asked about resetting the phone, he said "no" that that wasn't an option... meanwhile, he continuously held a conversation with his family. In the end, he said I'd have to buy a whole new phone... yet he never suggested or offered to show me any phones and said there was no way to reset my phone, he just kept saying I'd have to get a new phone. Seeing he was not going to be of any help to me, I thanked him and left. He immediately picked up his phone and carried on with his family drama. I then visited another Cricket store. There, the employee was helpful and assisted me with 100% of his full attention and when I told him about what this other employee at this Cricket store told me, he laughed and say "No", that that was wrong. He said that I could save my phone, and have it reset, that I didn't have to buy a new one. Also, he said he had negative reports from about this other Cricket store time and time again. I suggest you everyone reading this, to never shop or stop at this Cricket store, as the employees here have no idea of what they are doing, nor do they really care about assisting you. As this employee proved, he is just there for the money in not desiring to do his job, nor in having any interest in being of help or being bothered while handling family drama over the phone while on the clock.

Andrea was super helpful and so friendly. I really think she should get a raise and a plaque for…read morebeing a super, great sales lady. Her personality is amazing with all her customers. Thank you so much Andrea for all your help.

If you need a place to repair devices, consider this place adequate…read more The clerks were super friendly and got through occasional lines of customers. It's a small place, where the front does minimal sales of accessories and pushes hard on Asurion's monthly coverage plan - but respectfully. The staff keep it clean, it has seating. You won't feel uncomfortable standing or sitting. The service was fairly quick for the repair I needed. And they got my old iPad looking brand spankin' new. The parking lot is small because it shares the small lot with other suites in the strip mall. If I needed another repair, I would highly consider a return to this location.

I brought my phone in for a charge port repair. When I picked it up, it had no service and didn't…read morerecognize the SIM card. Instead of trying to fix it, the tech told me to go to my carrier to have it fixed! I did and the carrier confirmed that UBreakIFix had damaged the antenna. I went back to the shop and was told that the tech who had worked on my phone had left and I would have to come back the next day! Overnight, the screen began to show bruising that ended up covering the screen entirely! (See attached picture) When I took the phone in the next day to repair the damage the tech had caused, I was told they would have to order the parts they had damaged! When I expressed my frustration at the situation, the tech became very angry and emotional and threatened to not fix my phone if I kept 'disrespecting him'! So unprofessional! I ended up keeping my phone and filing an insurance claim with my carrier to get a new one. I will never return to UBreakIFix. The techs are rude and incompetent.

Chris was great. I came in to have my iPhone 12 charger port fixed because it was not reading when…read moreI plugged it in. He was very kind and solved my problem in no time at all. Thanks Chris!

Poor service provided. Will be removing asurion phone insurance and home tech insurance. Good job…read moreon customer service.