I would give this store a negative rating if I could. I purchased a Gizmo watch for my son last month - the $175+ version. The girl who helped me out told me that I came in at a perfect time because they were waving activation fee. I asked her also how much the monthly charge was, and she told me that it was but $5 a month. I asked her what the difference was between the cheaper Gizmo and the one i was getting and she told me that with the more expensive Gizmo, my son can call and text up to 10 people. I should have asked more questions, but i trusted her. We later found out that my son can't just call without me having to program the numbers into the Gizmo app first. I think this is a great safety feature, ONLY i wish i had been told that. Then on the last week of school, my son finally tried to use the text feature, but I wasn't getting his text messages. I tried to send him a message, but he wasn't getting my messages either. Fast forward to today when i got my bill. Imagine my surprise when what's usually a $130+monthly bill was an almost $200 bill. I always pay extra but even with the credit, my bill was $182! I called customer service to ask for an explanation and I was told that not only was I getting charged for the activation fee, what I was told to be a $5 monthly charge was actually $20. There was also a "one time charge" of whatever which I wasn't even told about. Then to add more salt to the wound, I spent almost 3 hours with a tech over the phone and nobody could get my son's texting feature to work. The call got disconnected but they didn't even bother calling back. Oh yeah, the last tech I was connected to was surly and rude. I would return this watch but I am past the 14 days return window. So now we're stuck with a useless gadget. I will have my son's Gizmo disconnected, and probably mine too and transfer to another carrier. I will also be writing corporate office. Their sale tactics are deceptive and customer service is just as bad. read more

Just went in to uograde my Galaxy S8+ to the S9+ and spend about a grand !!They wouldnt let me in because i had my cocker Spaniel with me!! Reason im pissed is because ive always been able to bring him in before!! Its cool, ill switch carriers! read more

Amazing experience. Thank you big time to CAROLINE! She was amazing, on Thursday evening, she helped my husband and I switch me over to his plan, get new phones and was she amazing, sweet, and funny in the process. We are so thankful for the easy transition, and we were so glad with the service we got with Caroline! Thank you so much!!!! read more

I received exemplary customer service at this location from an agent Chris. I had wished to upgrade my device and in the process of doing so, ran into a ton of issues backing up and transferring my content. Chris was professional and patient; explaining each step of the process and ensuring me that the issues would be rectified without me losing any of my information. He was knowledgeable and thorough; and I felt confident that my data would remain secure while he resolved the issues. Excellent service all around from this Verizon store-Thanks, Chris! read more

This place is a joke. I am the primary account holder and I wasn't able to go in with my husband to get help on the account. The male at the door was rude. The whole overall experience was seriously lacking and was so disappointed. I will definitely go to the San Luis Obispo location whenever I have any concerns. Shame on your staff. You should be ashamed of yourselves and take a page from San Luis Obispo Verizon on excellent customer service. Will NOT be returning to this location. read more

I love this store you walk in and get greeted. Then when they approach you to help you they already know who you are and have your information pulled up. I love customer service no matter the price if i get great service i will stick with it never have been disappointed read more

I came in happy knowing id be switching over to verizon, but began getting mixed feelings, seeing most of staff chatting around in a circle while the few others helping customers. Making this a longer wait. After I left and return due to some info that was required I was quickly assisted by Steven, he made this look so easy, and answered all of our questions, and gave us all the info that was required, I probably would not have give this location a good review, but thanks to Steven customer service I've changed my mind read more

Dont go to this Verizon wireless store for customer service. They will not even attempt to see whats wrong with your existing phone. Only interested in selling and upselling. They wont help you set up the new one either. Too bad Verizon doesnt teach their employees to be helpful. read more

Staff in this store is poorly trained and lacks customer service skills. I went in to this store to upgrade my phone and the person who logged me in to see a sales representative did not do so. I stood around for about an hour before anyone helped me. I wanted to get a new I phone but I thought it was too pricey at the time. Instead of trying to sell me another phone the sales representative moved on to the next customer. The second time I went in there I needed to get a copy of a bill. I asked the person who logs you in to wait for a representative if they could give me a copy. He said they could. I waited 25 minutes for a representative to tell me they could not. They said to go online and download it. I went home and had to end up call the Verizon help line for assistance logging into my account. After three dropped phone calls I finally got my bill. read more

Came in to Verizon ready to make a BIG PURCHASE 3 new phones and 2 new tablets. Waited 20 minutes inside no customer around besides 2 others and I waiting to get helped . Just to get told they're closed and to leave. After the security had let me in because Only one person is aloud in . You would think they would at least finish off with their customers to make sure they have great customer service . Welp Verizon you guys lost a big sale !! read more

Was helped right away by an employee named Chris Lariz... Was extremely knowledgeable about all the different choices and enthusiastically answered all my questions. He helped me choose the phone I felt was best for me and I was extremely satisfied with my visit... would definitely recommend his services to anyone thinking about going into verizon. read more

If I could give them zero stars I would they drug they don't know how to say they'll be with you in a minute and they are sure there to take your money read more

I went here to upgrade my phone and switch my husbands phone to my old phone. It took about 45 minutes before even getting helped and was about a 2 hour visit all together. Not the friendliest or most helpful staff. And no bathrooms!! You have to go to a nearby store to use the restroom. I only go if I absolutely have to, not the funnest place to have to be. read more

I have been a long time Verizon customer and periodically run into some frustrations with customer service (mostly via phone) but this was beyond. The guy was insulting and pushy. No I am not going to upgrade my expensive Bose speaker which works just fine to accommodate a phone without an audio jack. I am not ignorant for wanting a phone that is smaller than my tablet or not being interested in overspending for the latest, greatest. Rude....yet again in this location. Shopping for a new carrier. read more

HI. This negative review has been A LONG TIME in coming(WOULD DEFINITELY GIVE THEM NEGATIVE STARS IF I COULD)! I want to start out by saying PAY VERY CLOSE ATTENTION TO THE DATA USAGE AMOUNTS SINCE THE RECENT OUTAGE! ESPECIALLY IF THAT USAGE AMOUNT IS SIGNIFICANTLY HIGHER OR AN ACCELERATED AMOUNT OF USAGE AS WELL! Not more than an hour ago I talked to a VERY RELIABLE, HONEST SOURCE,who works for Verizon Wireless in customer service-on chat, not commission, in a store, so probably NOT OUT TO GOUGE the customer like the Verizon Wireless Store SALES UNPROFESSIONALS(or at least NOT the liars at the Betteravia, Santa Maria Store-more about them later). Anyway, I had gotten a text notice saying I had a very low percentage of my data left for this point in my billing cycle, and have not ONCE in the past 5 months since changing my data plan from unlimited to 5 GB had my data usage increase that much and that fast in such a short amount of time(since the recent "Internet Outage". So while I was on a chat on the Verizon Wireless page, I casually asked the chat agent if anyone else had mentioned suddenly having a fast and huge increase in data usage since the outage, and was told yes, the agent had gotten quite a few chat messages questioning this. I mentioned that this being the case, HELLO, MAYBE VERIZON should investigate this, and see if there is CORRELATION in this, and POSSIBLE ERROR ON VERIZON'S PART! Personally I believe that if Verizon Wireless and/or other IP'S did not PURPOSELY CAUSE the outage,(which I at least 95% now believe they did) I think that at the VERY LEAST they ARE using it to screw over their customers with accelerated usage and trying to BULLY their customers into BUYING A HIGHER DATA PLAN! Well, will NOT WORK WITH ME! After carefully analyzing my data usage this month, if I STILL BELIEVE the data usage is at the least, QUESTIONABLE,(which I highly believe WILL be the case) I will be looking up VERIZON WIRELESS' CORPORATE PHONE NUMBER, and leaving a message saying if they do NOT INVESTIGATE this POSSIBLE CORRELATION, and POSSIBLE ERROR ON VERIZON WIRELESS' PART, and (if it IS an ERROR ON THEIR PART) COMPENSATE YOUR CUSTOMERS OR I WILL DO MY BEST TO BE SURE LOTS OF VERIZON CUSTOMERS LEAVE!! I SUGGEST ALL VERIZON WIRELESS CUSTOMERS DO THE SAME- ANALYZE YOUR DATA BETWEEN NOW AND BEFORE THE OUTAGE AND CALL CORPORATE FOR ANY QUESTIONABLE DATA USAGE DISCREPANCIES!! Would LOVE to know if anyone else on here has experienced these questionable data usage discrepancies Since the MOST RECENT outage of the week ENDING IN OCTOBER 19, 2019. I TRIED to include a portion of my Verizon Wireless chat, but yelp would NOT ALLOW it to upload(maybe wrong type of document-Word document, not photo). read more

Came all the way here to be told to go online and get info there. Smh I came to the damn store to get info cause I dont know how to check stuff online. . . . Worst experience ever, read more

Tell the greeting person at the front door what you are looking for, then wait while they get somebody to help you. Then guess what, you get to explain all over again what you are looking for to that person. Next they disappear to the back and reappear with a box of options or they don't have it and needs to be ordered. Save yourself the headache and order online or go to Best Buy. read more

The customer service here was amazing!!! Alex and management did a great job at helping me switch everything over and answered all my questions thoroughly!!! I highly recommend this place!! read more

I seriously hate everyone at verizon. Always. Yesterday I had an awesome experience with a girl named Jessica. She was so helpful and kind and NOT pushy trying to get you to buy everything and spend all kinds of money. She put everything into simple terms for me and was very easy to understand with no bullshit. I have never had a good experience with any phone company and I finally had a good one yesterday. Props to Jessica, she was awesome! read more

The customer service was absolutely horrible. When I checked in I told them what I was there for... I waited for 30min... When the sales rep came over to finally help (I wanted a phone that was out of stock)... She wouldn't help me said I need to go online to order it. After all that... I have never had someone refuse to help even assist in ordering a product! read more

This is a corporate store and they are much better then any of the other 3rd party outfits around here. The service is better now then it used to be read more

Waited to be helped for a half hour when they said 10-15 minutes. Meanwhile there's Verizon employees walking around doing nothing. Waisted my whole lunch over there to not get helped and had to leave back to work. If you have employees walking around doing nothing when people are waiting, there's obviously an issue. Fuckin service sucks ass. My job requires me to clock out on my phone and there should be no reason for there to be no network available when I try to clock in and out. Biggest fuckin waste of my money. Fuck verizon read more

I wish I could give them 0 stars, I've had horrible experiences at this store. Staff is extremely rude, they have no respect whatsoever, they made me wait an hour and forty five minutes to answer one simple question regarding my bill, all the employees were just walking around and talking to each other. Jesus M is a total jerk, he was speaking to me so disrespectfully because when he sold me a phone contract he forgot to explain extra charges that of course I was not aware of, he did not do anything I asked him to do (set the correct date for my payments, I didn't want their insurance he sure added that extra charge). He couldn't answer any of my questions.. all he could say was to call the 800 number, so I did.. they had to fix his mistakes and he didn't even own up to anything. Save your time! They lack of product knowledge and definitely do not value costumers at all. read more

Horrible customer service. went in for a phone swap, the rep who helped me removed my grandfathered unlimited data plan and now I've been on the phone with customer service for the past 3 days trying to get it back. I brought my own iPhone so I KNOW I was not suppose to lose my unlimited data. COMPLETE INCOMPETENCE, please properly train you employees before you let them go into people's accounts. read more

I wanted so bad to be completely happy switching to this company. Unfortunately I've had the worst customer service. Leti was very sweet, knowledge, and more than willing to get us set up. We came from Sprint and were told Verizon would pay up to x amount to have us switch to them. Awesome. Done. Well here we are going on 2 full months of service and my sprint bill they said they'd take care of has yet been paid. We keep getting told we'll get a call back, or their working on it, or we haven't submitted the right paperwork. BS, we have submitted everything short of my first born child. Do not believe anything they say when they try to get you to switch to their company! read more

If you want the quintessential " Bait and Switch" experience shop here by all means!! They are liars and thieves! I just wanted to get a new phone and the guy said you can get the new google phone as a two for one.Sounded great but you need to add one line to your account for the bundle and you can disconnect it after 45 days...Nope it's a 2 year contract on a phone i don't and can't use. read more

The equipment is unreliable and unsuitable for businesses. My company supply MIFI Jetpack takes an hour to 'search' for a signal if it is turned off. I am constantly 'rebooting' it. read more

This store has the worst customer service, especially after you become a customer. I was supposed to get an employee discount of 15%, and a 6S IPhone for $100. After dealing with them each month when the bill became due, I was notified after a late charge was assessed. I had to call the each month to get the bill corrected. When I asked to see my bill I found out that the employee discount was never given and the IPhone was $500 in which they spread out for 24 month's. I called customer service and was on the phone for two hrs. I finally got a supervisor who informed me that someone will be calling me in the next couple of days to get this all straightened out, Well, it's been a week and I have not heard from anyone, I will be switching companies. Bernie P read more

Buyers BEWARE! Be sure to examine your receipt in detail and don't let the associate "gloss over" your transaction... question every charge because CUSTOMER SERVICE IS NOT THE TOP PRIORITY OF THIS STORE. I am a loyal Verizon customer for the past 20 years, but I will not be setting foot in this store again - I am appalled by the service I have received here by one of their associates and by one of their managers. I will be writing a letter to Corporate, as well. read more

I hate writing bad reviews but they had Horrible customer service! myverizon online was down. i needed to get phone records printed out ASAP. i called customer service they said that the store could do that for me since Myverizon online was getting worked on and was going to be down foe while. went into store was helped within 5 mins. The guy that was helping me said he would have to charge me $5 per bill (for everymonth) i needed 20 months sucks since its not my fault the wedsite is getting worked on... anyway not why im giving a bad review... the records i really needed printed out from the store was before we changed our account to a business. He went to talk to the manager to see if there was a way around it and to tell him what i needed printed out. he came back from talking to him and said no he could not wave the fee i said thats fine then just get me the 6 months before we changed over i will pay for those cause i cant get them online when its back up. he gets on the phone with Verizon customer service.. then the manager comes up and says what are you doing he said im seeing how she can get it.. the manager says why don't you have her just call them. i told him i did call and they told me to come here. then he said you should go to the store that helped you move over to business. i told him this is that store! he just went back to what he was doing. Anyways they just didn't want to help but if i said we all wanted new phones on our plan i bet they would all help with that. i will try to never go in this verizon store again and go all the way to the Verizon in San Luis Obisbo for help. read more

Worst experience. When first becoming affiliated with them I was promised $100 credit for switching companies. Never happened. My bill was set to be $52/monthly, by the second month it was $68 from then on. After a few months I decided to leave their service and I when I went to the store they made me wait 1 hour and 30 minutes, while other who had arrived after me had already been helped. In conclusion, they will never give you what they assure in the beginning. read more

These people are liars and theives. I bought (outright) a phone and XL (12GB) service. I return everything 3 days later when I got a text stating I've used my 12 GB and demanding that I purchase more. No way. It was within the 14 day trial period and I was assure all money would be credited to my credit card and the deposit of $125.00 would be mailed to me within two days. Its been over a month, I have not got any of my money back BUT DID RECEIVE A BILL FOR $184.00!! I have spoken with 6 customer service people, 5 of whom 'promised' to call me back (not one did), I have gone to the store where I got it twice, with no results. They just keep passing the buck. This company is the definition of greed. Sales people don't give a crap about your problems they just want to make a sale. I HATE VERIZON read more

Worst Internet here ever. If you live on VAFB don't expect to be able to multitask ever. I live in housing and only get 3MB download speed and about .5 for upload. The company is to cheap to put the money forth to upgrade, they would rather sell it to someone else (Frontier). You probably can't afford to upgrade it. All they offer is DSL to the Military way to support us. read more

Wish I had read the reviews ahead of time ,been waiting for almost an hour just to get a new SIM card,Just the worst every time I come here there is no help and I really think that as customer I'm over paying for a terrible service , just go else where read more

this store has sleezy people who work there. they will manipulate an old man into a device that wasnt what he needed! (my dad). they dont ask questions to find out what is actually needed but instead jump into suggesting the highest priced, unneeded items (yes it has happened twice to my dad in the last 2 years). And when you go back to return said items, you have to pay a restocking fee even though it was all due to THEIR horrible customer service. I am have left Verizon over 10 years ago and will never go back, their service has only gotten worse. and this store is by far the worst in the area. read more

This is not a great place to do business. My first concern was that they do NOT match Amazon pricing and when I mean match I am not talking about third party sellers. I am speaking specifically about sold by Amazon. The other issue was how unprofessional the team was. A lady and one of the other consultants got in a argument over who was not covering the front door. I firmly believe you praise in public and reprimand behind closed doors. Just not a good look. This is not a place I would recommend to do business. They talk about all these corporate discounts and then you go to use them and they don't work either. Just not good business which is sad since there are two other places in town to do business as a Verizon customer. read more

The store on Betteravia is junk, the customer service is crap. I went into this store 4 days before xmas to purchase an Iphone 4S for my mom, she didn't need the 5 and the difference was suppose to be $100 dollars they said they did not have that special, I could have sworn I saw it on television for the 4S for $99, nope then went to arroyo grande after buying the 5 for $199 and saw at that location 4S for $99. Went back to store to speak with manager and sales rep that sold me the phone she denied and he didn't give a care in the world. Then little did I know but they put the upgrade on the wrong phone and put me into a longer contract then I had planned, they took the phone with the less amount of time remaining to lock me in. Scandalous!!!! Then when I tried to cancel the line I intended on in March I then found out what they had done. Customer Service tried to explain that I signed and that I was stuck with it. Had to call the local store then no phone call back. Total BS, luckily found someone else at customer service that had other options for me. My dealings with verizon are terrible, I wish ATT had better service in the area because I would be switched over if they did. read more

I really dislike this store. Either it's my bad luck or they are just that crappy. I've been in the store about 5 or 6 times and EVERY time has been a disappointment. I renewed my contract and upgraded online and was to pick up the phone of my choice at that location. They had one left but for some reason, they wouldn't let me have it. Fine. I settled for another color. I was able to get the promotion for a free tablet but nope! None there. Said it'd be a couple days. Two weeks later...nothing. Now I have to wait till June!! Had to go in to get another charger and guess what? Nothing! !! Customer service is nice but damn...get it together Verizon! read more

Easily the WORST experience I've ever had with any phone carrier, and coming from someone who changes phones like they change clothes, that's saying a lot. This was EASILY the most UNPROFESSIONAL experience I've EVER endured and it's made me decide to switch phone carriers again. First off, their website said they open at 9am when they opened later, second off I went in to just setup my auto pay for my prepaid service. An action that should take literal minutes. All they needed was my bank account and routing number but for some reason they essentially just shoe'd me out the door and told me to do it at home because i didn't have my phone on me. I waited an hour, when they told me it be 10-15 minutes AT THE MOST! Time is the most precious thing we have, because it's one of the things we can't get back and these lackies just wasted an entire hour plus o my life I will never see again. If you're considering setting up an account with Verizon, please go ANYWHERE else than here. Your time, money and resources will all have gone to waste. This could have easily been averted if the Door Woman that asked me why i was in the establishment in the first place have told me i needed my phone to continue the process. THANKS FOR A WHOLE LOT OF NOTHING VERIZON!!! read more

Horrible experience at this store. Opened new account for my girlfriend and i, bought her an iphonex. But would not transfer my phone off my families verizon plan. Said their system would not allow a transfer from a verizon acct to new acct bs. This after being told they needed my family account holder in person and me in the store at the same time even though my dad was on the phone. Then theyll be able to do the transfer. He drove an hour waited 40 minutes and we still cant transfer the number at your store. And its sunday but tomorrow i can call an 888 number that maybe can do it. Completely misinformed. The employees dont have a clue what they are doing. read more