What a piss poor location. I've been a Verizon customer since back when it was GTE mobile net. You really need to go out of your way to shop at any Verizon store except this one. Highly disappointed. read more

I never write yelp reviews but after spending 40 minutes waiting to find out the phone i want was out of stock i just have to, i told the young man in the front of the store the phone i was looking for to ask if it is in stock and he said he is unable to check the inventory, they should have someone there available to check inventory so they dont keep people waiting to only find out the phone isnt in stock!! also the costumer service sucked! the girl who helped us had attitude then tried offering a $100 + FLIP PHONE when we explained we wanted the $50 one. DO NOT GO TO THIS VERIZON STORE read more

I go in there to ask for a screen and I pay like $30 for a glass screen for my phone and then I asked for someone to help me put it on and nobody would help me it just kept ignoring me so I gave attitude towards employees then the employees go to the manager and complain that I'm not treating them right so the manager threatens to not help me and kick me out if I treat the employees the way I was all I said was your company is bull I didn't say anything towards their employees this is what I had to do to get their attention to help me I had to be an ass in order to get their attention it seems like they avoid trying to help you unless you're making a big purchase it's funny how the store thinks just because they have good connection service and good internet that they don't have to have good customer service this store is pathetic they need a new manager. Verizon store Santa Maria off betteravia read more

I tried to switch my service from Sprint to Verizon two times by going to two different Verizon retailers in Lompoc and received misinformation both times! I was told that my iphone 5s was locked by Sprint and that I would not be able to use it. Well the third time was the charm for me. Cory at Verizon Wireless in Santa Maria was able to get me hooked up with Verizon using my "locked up" iphone 5s within a half an hour! I am very happy! read more

I recently went into the Santa Maria Verizon Store with a friend seeking assistance and to purchase a screen protector. I have to say we had one of the best customer service representatives I have dealt with in the past year. Carolyn (lady had a French accent) made up feel important, helped us with our issues and made it a genuine fun experience. We both left the store with a very positive feeling toward Verizon. I was extremely impressed with Carolyn's get customer relations. Thank you read more

I wish I had googled Verizon before becoming a customer. Verizon sales people will lie to the customer without remorse to trick them into plans that in the end destroy your credit if you dont play along with the extortion. We bought a Droid Turbo 2 and an I Phone 6s. The salesman promised our bill would never go over 200 dollars. our first bill somehow had 250 dollars in extra fees added bringing it to 450. When we called they claimed it was just the first month and apologized for the salesmans sudden memory loss. The bill literally never went down. Every month it was between 450 and 500 dollars. we complained every month without a single break. The Droid Turbo 2 stopped charging due to a known hardware issue. Verizon said they would replace the phone right away. All I had to do was take it in to the Bettaravia Santa Maria store we purchased it at. They refused to issue me a new phone due to an overdue bill. So now not only were we paying 500 a month, 300 more than promised. But they also refuse to replace the faulty merchandise they sold me. Motorola graciously replaced the phone, ashamed of Verizons behavior. To make things worse and to show thier true dishonest screw the customer attitude they blamed us for choosing the wrong plan. Claiming there was a plan that would of kept us under 200. Not only are we lied to originally. We are shown a plan that will work, then without our knowledge or permission we are switched to a plan nobody would agree too. Wouldnt you think a year and a half ago when they see us struggling with the 300 extra in bogus charges that they would of recommended a cheaper plan. Verizon is a dishonest group of liars and thieves. We took our phones to Sprint, bought a 20 dollar chip and now we have a decent price per month with no detectable loss of service. Shame on you and your dishonest ways Verizon. read more

I was disappointed with their service I went into the store to change from a 4 to 5 before I left the store I even asked the lady if everything was fine and I just wanted to be sure that I was on the same plan come home waiting for three hours no service then I call 611 to find out that they change my plan in that I'd have no service I was so disappointed because I had a good plan now I'm going to be paying more for the same plan not happy read more

This is a horrible store, don't go to this one. I tried to get a new phone today and the salesperson was uninformed, unfriendly, and awful to even talk to. At first had no options for me to upgrade until I made her go ask someone else. Ugh I will not go here again but will try arroyo grande store instead. They are not trained at all on their product or how to be a nice friendly sales person. Boo! read more

This store is totally out to rip you off! They sold me a home connect system which was incompatible with my FAX machine. Then they tried to charge me an activation fee, an early termination fee, and a restocking charge, even though I returned it within the 14 day grace period! They promised to call me back and never did. Do not buy anything here, they do not care about customer service and will say anything to make a sale. read more

It's been a while since I have been into this store, as the last time I upgraded I choose to do it through Best Buy, but with the new iPhone coming out, and the new way they are doing payments monthly, no contract, I wanted to ask a few questions before I made a decision. I was greeted kindly by a man as soon as I walked in, and he let me walk around a bit unharassed by a sales person, which is unusual, but nice. I looked at the new iPhone for a bit to see if the information I was looking for was readily available, and it was not. When I approached the same man that greeted me, he politely asked if I had any questions, but before I could even get my first question out a woman pushed the man aside and asked for my number. I do not know if she was trying to snag the commission from the polite guy, but as soon as she realized that all I had was a handful of questions she only provided snipped one word answers, was standoffish and quite plainly- rude. My questions took up less than 5 minutes of her time -and no other customers were in the store. All sales persons were in a huddle in the middle of the room, gossiping. I spent, maybe, three minutes with this woman, and walked away feeling like I never want to walk back into that store again. I didn't even get all the answers I was looking for, nor did I get the information I needed on their new available plans so I could decide what the best phone options and plan would be for my next upgrade. I will likely be going back to Best Buy to upgrade because of this encounter. read more

The supervisor JAYLIN (don't know correct spelling, purple hair) was extremely rude to me in the store today when trying to resolve random fees on my account. It's complete bullshit the way she talked to me shutting down any help refusing everything. I've been a Verizon customer for 10 years now and I am currently about to cancel my account now because of that experience today. I can not believe the way she talked to me as a customer and I strongly believe she needs to get fired. I would never wish that on anyone but I mean she was that rude . Mimicked me as I talked and then just told me to go head and leave because I told her I'm not going to pay these fees when I don't know why they were there in the first place. She was being so rude that her own employee "that was originally helping me " turned his back and looked away from us as she was talking . I kept my composure the whole time just was confused why my bill was so high. In the end I just got up and left because she refused to work it out. I called Verizon operator furious about what just happened and they were able to resolve the issue with my bill and admitted that the charges were not supposed to be there. I'll never go to that store again after that. So pissed off. I'll drive 1 hour to a different store even know I live right by her store . read more

TERRIBLE experience at verizon!! will NEVER GO there again! go to bestbuy or even walmart, will get much better service over there. we went there to buy iphone 5s for $150 and we ask about trade in and OSVALDO tells me that 4s in working order and w/out cracks will get $100. when i try to show him the phone,he doesnt even bother to look-bestbuy will look over the trade in before any transaction to let you know exactly how much you are getting for trade in-then he proceeds to tell me,since we are getting $100 for trade in,with that money we can buy expensive covers and other accessories. we purchase the phone-still no interest from OSVALDO regarding trade in,even tho i bring it up. he tells me after i sign then he'll look at it. after i sign i hand him over the phone and he looks at it carefully and says it looks good but he has to consult someone. he comes back and tells me there is water damage and therefore its worth only $38! i say what water damage because we never dropped it in water! he points flash light into earphone jack hole and says he can see slight water damage possibly fro steam from shower!! what BS!!!(he doesn't know what to look for in trade ins even tho he's been working there for awhile?!?) NO CLASS OSVALDO! NO CLASS VERIZON! what a sneaky business practice to give costumer an impression they are going to get the phone at 3rd of the cost to persuade them to buy it AND use that saving to buy expensive accessories!! GO ELSEWHERE! THERE HAS TO BE CONSEQUENCES FOR THESE KIND OF BUSINESS PRACTICES! would've gave 0 star if i could have. read more