I wanted to cancel my internet service. The bill I received was in my name but they told me the…read moreaccount was in another name and therefore nothing could be done until I produced a death certificate which I had already done months before. Now, due to someone's error I had to go back and do it a second time.

I really don't understand how this company is still in service . but I am about to get an attorney…read moreand sue there asses !! they have caused me so much stress that I had a mini stroke .. I work from home and my service goes out everyday sometimes for more than an hour than trying to get anyone to help you if fucking ridiculous.. if anyone else is interested in a class action law suit let me know !! Because enough is enough having to call them 3 times in one day for is insane !!! zero stars

I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon…read morecustomer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!!

My son's phone was quickly dying and we arrived at the the store near closing. May and Maria were…read moreamazing...they stayed after hours to make sure we were all set. Excellent customer service!

I walked into this T-Mobile location at Sam's Club with typical cell phone store dread, but I'm…read moreblown away by the incredible service I received. After 25+ years of dealing with various carriers and stores, I can honestly say I've never been this satisfied with a cell phone experience. Kody C. deserves special recognition** - this guy is an absolute professional who made what's usually a frustrating process completely painless. His explanations were crystal clear and easy to understand, breaking down all the technical details without talking down to me or overwhelming me with jargon. You can tell he genuinely cares about getting customers the right solution. You know how they say you can only pick two: fast, cheap, or quality? Well, somehow this team delivered all three, and it was all delivered with genuine smiles and patience. It felt too good to be true, but here I am with exactly what I needed at a price that didn't break the bank. If you're shopping for wireless service, skip the headaches elsewhere and come here. Ask for Kody C. if he's available - you won't regret it. This is how customer service should be done.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My mother went to the store and bought a tablet when she got it home we both checked it out the…read moretablet was defective. I thought to take it back and exchange it for another one these people did not want to exchange anything and did not want to refund my mother her $75. I am truly appalled that at the Steamtown Mall this is who they have working and then representing themselves as Verizon. Verizon would never ever do such a thing. They were so rude and unprofessional. I wish I could give them zero stars. These people have the audacity to tell my mother she was the one that broke it.

I am still dealing with the aftermath of the mess that these people created for me in Scranton…read morePennsylvania Lackawanna Mall Steamtown I am now in a credit report stating that on February I opened a Verizon account with them although I closed it fast it within the same month I am being charged and now it's on my credit report thanks for Alliance Wireless you will be not forgotten these people have made my life impossible fighting for $200 to get back because the phone didn't work they sold me a defective phone I had to get my credit cards involved I had to get the Attorney General Written Letter so these people are still operating if you've noticed the only reviews they post are from 5 or 7 years ago and of course they're good reviews don't be scammed and don't be deceived these people manipulate the website so when you do look for them and Google this company you will see the first things or good reviews but if you've noticed they're five to seven years ago big difference

Just wanted to leave a quick review on some customer service. It was great, genuinely amazing. The…read morema who assisted me was named Franky. Please consider into giving that man a raise of some sort

Frankie took great care of us and fixed a problem T-Mobile couldn't solve over the phone. Frankie's…read moreThe Man!

Best Buy Rocks! I…read morewent in to get some information on the Echo Dot and ended up purchasing 4 of them as well as 2 insignia speakers. I had the original Amazon Alexa unit and thought I'd get a Dot for the garage and one for the basement. The price was so great, $29.99, I ended up getting some extras as gifts. The speakers were on sale for $9.99, regular $39.99, so how could I go wrong.

Went to purchase a new car radio. Specifically asked for a wireless car play radio. Got the radio,…read moreall accessories and schedule installation. I get home and find out the radio isn't android auto. So I drive back to the store and have to purchase another radio that was $200 more. I get home and had a follow up question regarding the rear camera. I called the store and in routed to India and ultimately routed to someone's cellphone to leave a voicemail. So back to the store I go to return all this stuff cause no one can answer my questions and I don't feel comfortable purchasing almost $1000 of product with no support. I returned everything expect the radio and the accessories. A few days later I check my credit card balance and they never returned $300 worth of installation. So I call best buy to get them to do the return I asked for. What do they tell me? That the rep who checked me out messed up and it can't be done over the phone. SO BACK TO THE STORE I DRIVE. I get there and speak to a manager who did the return and said it would reflect in a few hours. As it turns out it's really 7-10 business days. I then get an email a few days later about the dash kit I ordered to install the radio. It's been delayed. I called best buy to find out why. Would you believe the manager that did the return is a moron and returned it wrong so I owed 60 cents in state tax preventing the shipment. I think the call center could hear the vein explode in my forehead because he just comped me $1 so it would ship. That said, despite me telling 2 managers and 5 employees whose literal job it is to handle vendor signs (they wear black shirts) that the wireless car play sign is false and can lead to more angry customers processing returns and they should take it down, the sign is still up and displayed. So if you're looking to get a cheap radio at a discount, head over Dickson City best buy and purchase the pioneer 1800NEX, return it, purchase the radio you really want, then tell management to discount it for you due to the inconvenience of driving back and forth for their stupid signage.